• 한국IT서비스학회지
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• 제4권1호
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• pp.149-160
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• 2005

Information system outsourcing induces firms to concentrate on the core competence and to improve business value by utilizing specialized information systems outsourcing vendors. However, for those strategic effects, the outsourced information systems should guarantee a certain service level. Now companies are considering to adopt SLA(Service Level Agreement) as a method to check the service level of the outsourced information systems in quantitative terms. On the contrary, customer satisfaction survey supports qualitative analysis, and helps companies to understand the qualitative effects on information system more systematically. Recently, the growing use of the internet makes customer satisfaction survey to be carried out on the web. For that reason, lots of researches related to web survey have been performed. But these researches are just focused on finding out only items to be measured and the effect of web survey. In this paper, based on the service quality research model for information system outsourcing, we formalize and propose a web survey process, a system architecture, and a functional structure for information system outsourcing customer satisfaction survey. Additionally, we provide the implementation results for the web survey systems.

• 한국주거학회논문집
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• 제21권3호
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• pp.105-114
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• 2010

Recently, Web-based Survey has attempted to overcome the limitations of Paper-based survey. This method is more effective in costs and time use than traditional methods, also help respondents to understand and interest in the survey. Especially for the elderly, web-based survey is effective survey tool, because audio-visual material could be provied. The purpose of this study is to evaluate the effectiveness of two kinds of methods which were web-based survey and paper-based survey, focused on elderly residents' needs for ubiquitous home service. The participants were older than 60 and divided into 2 groups, web-based survey and paper-based survey, each group was controlled over by age, gender, computer skill. For this study, elderly residents conducted a survey passed through 2 steps, the first was residents' needs for ubiquitous home services, the second was an evaluation of survey methods. Finding were as follows : first, there was no difference between the two groups in needs for ubiquitous home service, so survey itself can not make a difference in survey results. Second, respondents of web-based survey were more interested in and felt easier about method that they conducted than ones of paper-based survey. Finally, Web-based survey will be more effective method to be figure out the need of the elderly who are familiar with computer.

• 한국컴퓨터산업학회논문지
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• 제4권4호
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• pp.455-466
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• 2003

호주에 있는 사례연구로 캔버라관광 웹사이트를 채택함으로써 복잡한 의사결정과정에 적용된 인터넷 기능들에 대한 온라인 관광객들의 선호도를 조사하기 위해서 자의적 선택 웹 조사방법이 사용되었다 모집단으로서 이미 알려진 집주소와 전화번호들을 갖고 있는 우편조사와 전화조사와 같은 다른 전통적인 조사방법에 비해 웹에 기초한 조사방법을 사용하기에는 아직 시기상조이다. 이 연구에서 채택된 웹 조사 방법은 심각한 조사오류들을 발생시킬 수 있는 알려진 모집단이 없는 비확률표본추출에 의존하고 있다. 따라서 이 연구의 결과들은 자의적 선택 웹 조사에 대한 신뢰성을 확인하기 위하여 공식적으로 발행된 통계 자료들과 비교될 필요가 있다. 금번 연구조사는 자의적 선택 웹 조사방법이 어느 정도까지 타당화 될 수 있는 지를 논의한다.

• 한국정보시스템학회지:정보시스템연구
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• 제18권3호
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• pp.111-134
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• 2009

Today many owners of Web sites are looking to user's satisfaction survey as a key means of measuring the usability of a Web site. While it is preferred for it simplicity and ease of use, this survey method is not without potential risks. This paper focuses on showing that the existing practice of questionnaire-based usability measurement is subject to human recall errors, and that such flaws can be reduced when the questionnaire survey is followed by the users hands-on experience of the site. An empirical study was conducted, and the results indicate that the above speculation holds true. Even if respondents felt highly confident about their responses on a recall survey, a hands-on experience with a focal Web site increased the extent to which the respondents were satisfied with the shopping mall site. This indicates that a user's perception of the quality of a Web site may be distorted or lost as time goes by. In addition, the findings have shown that the use of the verbal protocol analysis method can reveal critical information that can help track the root causes of Web site usability problems, thereby helping to develop site enhancement strategies. The paper concludes with directions for future research.

• 한국실내디자인학회:학술대회논문집
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• 한국실내디자인학회 2008년도 춘계학술발표대회 논문집
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• pp.251-257
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• 2008

Among the mainstream of this society has quickly adopted computer technology as part of their daily life, the ever growing group of elderly people, which will increase from 7% of the population in 2000 to being 14% just 18 years later, has been being exposed to computer using environment more than ever before. According to the survey of Korean government in 2005, the number of the elderly using computer has been rising actually, so web-based survey to identify housing needs of the elderly seems to have lots of possibilities as a useful tool for them. This study aims at comparing web-based survey tool with paper-based one, developed to identify the elderly needs on digital home planning. Experimental method and in-depth interview were employed. The participants were divided into 2 groups, web-based and paper-based survey group. Each group was controlled over by age (average 60 years old), gender and computer skill. As a results, web-based survy tool was revealed as effective to clearer understanding and causing more interests and more available, but less easy to handle than paper-based survey one. Through the in-depth interview, web-based survey tool was identified as a more effective method to figure out the needs of the elderly who are familiar with computer.

• Journal of the Korean Data and Information Science Society
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• 제16권4호
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• pp.989-998
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• 2005

The internet survey is more time and cost efficient than the off-line survey. We design and implement a web-based questionnaire generating system for the internet survey. The system guides users to make up a questionnaire step by step. It also generates data code for the statistical packages such as SPSS and SAS when the internet survey has been done.

• 한국조사연구학회지:조사연구
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• 제12권3호
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• pp.1-23
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• 2011

최근 유선전화 기반 조사방법에 웹이나 모바일을 결합한 혼합모드조사에 대한 관심이 증가하고 있다. 이와 관련해 본 논문에서는 척도 구성의 측면에 주목했다. 전통적인 조사연구에서 문항 작성 시 주로 다문항의 다점 척도를 사용한 경우가 많았던 데 반해, 이러한 문항 구성 방식이 웹기반 조사에서도 장점을 갖는지 분명하지 않기 때문이다. 따라서 웹기반 조사를 중심으로 척도의 크기에 따라 응답의 타당도와 신뢰도, 그리고 응답 편이성에 차이가 생기는지 검토하고자 했다.

• 한국지능시스템학회:학술대회논문집
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• 한국퍼지및지능시스템학회 2006년도 추계학술대회 학술발표 논문집 제16권 제2호
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• pp.408-411
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• 2006

Currently, the nano economy threatens the mass economy. This is based on the internet business models. In the nano business models based on internet, the diversely personalized services are needed. Many researches of the personalization on the web have been studied. The web usage mining using click stream data is a tool for personalization model. In this paper, we propose an internet business model using evolutionary support vector machine and web response survey as a web usage mining. After analyzing click stream data for web usage mining, a personalized service model is constructed in our work. Also, using an approach of web response survey, we improve the performance of the customers' satisfaction. From the experimental results, we verify the performance of proposed model using two data sets from KDD Cup 2000 and our web server.

• 한국데이터정보과학회:학술대회논문집
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• 한국데이터정보과학회 2006년도 추계 학술발표회 논문집
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• pp.167-180
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• 2006

The statistical survey and analysis is much restricted to time, space and material. The statistical survey and analysis could hardly resume. The statistical survey and analysis is very important to create various and accurate information. The statistical survey and analysis which is not a expert knowledge have many problems in productivity of information, reliability and etc. In this paper, we study the design and Implementation of web-based statistical survey and analysis consulting system which a client meet easily a statistical expert on the web.

• 공학논문집
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• 제7권1호
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• pp.71-78
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• 2005

오늘날의 인터넷은 네티즌들에게 수많은 정보를 제공해 줌에 따라 이제는 본격적으로 인터넷을 통해 네티즌들의 생각을 수집해 가는 단계에 이르렀다. 이러한 상황에서 웹 설문조사는 오프라인뿐 만 아니라 온라인상에서 그 가치를 더 할 수 있다. 하지만 많은 사람들의 참여가 중요하기 때문에 설문조사는 사람들의 관심을 끌 수 있는 주제여야하고, 서술적인 평범한 화면보다는 가시적인 기능이 추가되어 흥미를 유발시키는 새로운 인터페이스를 제공해 줌으로서 네티즌의 보다 적극적인 관심과 설문조사에서의 높은 호응도를 이끌 수 있다고 본다. 이에 플래시를 이용한 웹 설문조사 시스템을 이용해서 재미있게 설문조사를 할 수 있게 함으로서 가치를 한층 더 높여 보고자 한다.