• 제목/요약/키워드: visiting satisfaction

검색결과 442건 처리시간 0.03초

2000년 보건소 공공근로 방문간호사업 평가 (Evaluation of Government Assisted Visiting Nursing Services of Health Center in 2000)

  • 고일선;김조자;이태화;이경자;김의숙;마희경;이영숙;박경민
    • 대한간호학회지
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    • 제32권3호
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    • pp.344-354
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    • 2002
  • This study is a fact-finding research to understand the status of visiting nursing services operated by health centers in Korea and it aims to provide basic information for policy development on operation and management of visiting nursing services in health centers. Method: This study investigates the results of visiting nursing services in 242 health centers from Jan. 10 through Dec. 30, 2000, where 3,106 visiting nurses were employed by the public work program. Result: In 2000, 129,401 new household as service recipients was identified and that was 0.9% of Koreas total households (15,137,000), and 5.8% of low income households (2,242,000). The highest high risk group was dementia patients(aver. 55.2/1,000 person). Average number of households visited by visiting nurse were 4.5 households per day and the first-visited houses per visiting nurse were 1.1 households per day. The re-visiting rate was 71.3%. Total 4,059,130 service items were provided and assessment ranked the highest with 33.7%. The satisfaction level of clients on the nurses was an average of 3.17 points in the scale of 4 and the nursing service was a 2.60 points in a scale of 3. Conclusion: Visiting nursing service should continue to provide comprehensive healthcare services in cost-effective ways while cooperating with others

농촌관광 방문객의 만족결정요인 (Satisfaction Decision Factors of Visitors of Rural Tourism)

  • 장경수
    • 한국콘텐츠학회논문지
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    • 제10권7호
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    • pp.396-403
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    • 2010
  • 본 연구는 농촌관광의 수요자인 방문객들의 만족도를 측정할 수 있는 측정문항을 도출하고, 도출된 만족도 측정문항을 이용하여 방문객의 전반적인 만족에 영향을 미치는 만족결정요인을 파악하는데 목적이 있다. 이러한 연구목적을 달성하기 위하여 경기도 양평군 소재 농촌체험마을 방문객을 대상으로 조사를 실시하였다. 선행연구의 검토를 통해 농촌관광 방문객의 만족도를 측정할 수 있는 측정문항은 24개 문항으로 도출하였다. 구조방정식모델을 이용하여 실증분석을 한 결과, 농촌관광 방문객 만족결정요인은 체험프로그램, 비용, 인솔자, 농촌성 등 4개 요인으로 나타났다.

보건소 방문건강관리사업의 편익 분석 (Benefit analysis of visiting healthcare in public health centers)

  • 고숙자;정영호;이재용
    • 보건교육건강증진학회지
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    • 제35권5호
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    • pp.69-78
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    • 2018
  • Objectives: This study is aimed to analyze service user's benefit and perceived-outcomes of visiting healthcare. Methods: Using a questionnaire survey we analyzed the subjective service quality and satisfaction of survey respondents. The sampling was designed with socioeconomic characteristics(age, sex, user group et al.), and each respondent (N=1,000) was presented with double-bounded dichotomous choice questions. To measure the value of visiting healthcare, we employed a contingent valuation method. Results: The respondents were satisfied with service and quality on visiting healthcare. And the acceptance-to-pay of respondent's benefit was 50,458 won for each visit and in totality, service user's benefit was 185.9 billion won. Conclusions: It is necessary to invest in visiting healthcare in public health centers.

한국의 팝(K-Pop)과 일본의 애니메이션(J-Ani)의 소비자 평가가 만족 및 방문의도에 미치는 영향 (A Comparison of Consumer Evaluation toward Satisfaction and Visiting Intention(K-Pop and J-Ani))

  • 반휘풍;강만수
    • 한국콘텐츠학회논문지
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    • 제15권5호
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    • pp.55-65
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    • 2015
  • 본 연구의 목적은 한국의 K-Pop과 일본의 J-Ani를 평가한 중국소비자가 해당 국가의 방문의도에 어떠한 영향을 미치는지를 검증하고자 하였으며, 동아시아의 문화적 측면에서 교차효과가 있는지를 알아보는 것이다. 실증분석을 위하여 한국, 일본의 K-Pop과 J-Ani에 대한 문화콘텐츠를 대상으로 중국 소비자를 대상으로 설문지를 배포 및 수집하였으며, AMOS를 이용해 검정하였다. 이러한 중국소비자를 대상으로 본 연구의 연구가설 분석결과는 다음과 같다. 첫째, 소비시스템접근 측면에서 교차(crossover) 효과는 나타나지 않는 것으로 확인하였다. 둘째, 중국소비자가 인식하는 K-Pop과 J-Ani의 상관관계는 강한 양의 상관관계가 있음을 확인하였다. 셋째, 한국의 K-Pop과 일본의 J-Ani의 문화제품에 대한 평가가 문화제품 만족을 거쳐 방문의도에 영향을 미치는 것으로 나타났다. 그러므로 한국과 일본은 중국소비자 또는 국제소비자를 대상으로 K-Pop과 J-Ani의 문화제품의 질을 극대화하여 한국과 일본의 방문할 수 있도록 노력해야 할 것이다.

Factors Influencing Museum Visits: An Empirical Study in Vietnam

  • NGUYEN, Lan
    • The Journal of Asian Finance, Economics and Business
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    • 제8권8호
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    • pp.217-227
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    • 2021
  • This paper aims to investigate factors affecting museum visits of young people in Vietnam by sending questionnaires to 2106 young people aged between 14-30 in Vietnam. With the support of SPSS version 2016 and STATA version 22, this paper illustrates that the empirical findings are appropriate with previous literature reviews. Research hypotheses such as learning purposes, intrinsic motivation, extrinsic motivation, and museum architecture are significantly and positively correlated with museum visits measured through customer visiting intention, customer satisfaction, and customer loyalty. Furthermore, males have a stronger interest in visiting the museum but a low re-visit intention than females. People with a higher level of education and higher income are also more likely to visit the museum than those with a lower level of education and income. Finally, the research results suggest that the family class and the orientation of parents play an important role in encouraging children to increase museum visiting intention; however, children of high-class families are less likely to have a high intention, satisfaction, and loyalty toward museum visitation than children of lower-class families.

노인장기요양보험 내 방문간호센터 운영의 활성화 방안 - SWOT 분석을 중심으로 - (Plan for Invigoration of Visiting Nursing Center in Long-Term Care Insurance for the Elderly - Through SWOT Analysis -)

  • 변도화
    • 한국보건간호학회지
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    • 제29권2호
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    • pp.203-218
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    • 2015
  • Purpose: The purpose of this study is to find and suggest ways to invigorate operation of visiting nursing centers. Methods: SWOT analysis was performed based on the status of use of visiting nursing centers and opinion survey on the centers' nursing experts. Results: SO strategy was drawn to improve service satisfaction, develop standardized manuals, and improve the areas of visiting nursing services, and WO strategy was drawn to establish reliability, strengthen promotion or marketing strategy, strengthen management ability, and reinforce the governmental support of visiting nursing services. ST strategy was drawn to recover the functionality of health management, secure competitive advantage, and simplify the issuance of visiting nursing directions, and WT strategy was drawn to provide customized service, establish the cooperative system of related agencies, and adjust fees. Conclusion: For invigoration of visiting nursing centers, people must recognize the importance of the visiting nursing service and institutional standards should be established so that visiting nursing service, which is currently provided as an option according to Standard Long-Term Care Plan, can be provided on a mandatory basis.

도시근교형 자연휴양림 이용 행태와 만족도 분석 - 서울 근교를 중심으로 - (Visitor Behavior and Satisfaction in Suburban Recreational Forests - Focused on the suburbs of Seoul -)

  • 서주환;최현상;전형석
    • 한국조경학회지
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    • 제30권6호
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    • pp.57-65
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    • 2003
  • This study researches attributes , behaviors , satisfaction factors and degrees of curiosity of visitors to recreational forests in the suburbs of a large city. It aims to present suggestions for urban forest development and management policy by offering basic data which help to plan, design and manage recreational forests to increase the quality of these environments. The results are as follows First, in attribute, the visiting rate of males is higher than that of females, and the main users are in their thirties and forties. Sixty percent of visitors graduated from university and their rate of employment is evenly distributed. 95 percent of visitors are residents of the metropolitan area. In terms of behavior, major visitors are family units visiting during summer seasons and for overnight stays. 75% are re-visitors. 85% of visitors came to escape the city with families and friends, keep in good health and experience nature. Second, to extract the factors affecting visitor satisfaction in recreational forests, the natural environment, facilities, and management/use systems were identified as independent variables, while subordinate satisfactions were dependent variables. so regression analysis was used. Thus, the variables affecting the natural environment are quality of water, stream use, biodiversity, fresh air and landscape factors. The variables affecting facilities are puking, convenience, play facilities, sanitary arrangement and camping. Most important among the variables affecting management/use systems are educational facilities and access condition. On the basis of generalizing the study in the existing individual site, we must verify the visiting characteristics in recreational forests in the suburbs of a large city. Since development of recreational forests is understood as a sequence considering a site and a given condition, and since management and improvement must unfold according to these characteristics, a strategy is needed to reveal visitors' opinions about the site. Depending on the facilities and service, satisfaction of recreational forests is generally influenced by social and economic qualities. Also, this study can look into the effect according to use pattern motive and season. As suburban recreational forests have many overnight-users and younger men, programs suitable for these groups are needed. On the basis of variables affecting satisfaction according to natural environment, facilities, and use system, policies which can manage the natural environment and introduce educational programs are needed.

방한 일본 관광객의 한국전통음식 메뉴품질 만족도에 관한 연구 (A Study on the Satisfaction for the Menu Quality of Korean Traditional Food of Japanese Tourists)

  • 이연정;서윤정;주현식;최수근
    • 한국식생활문화학회지
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    • 제20권2호
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    • pp.283-291
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    • 2005
  • This study was peformed by questionnaire to investigate satisfaction for the menu qualify of Korean traditional food of Japanese tourists. The subjects of this study consisted of 280 Japanese tourists using the Gyeongju and Busan hotel. The results were summarized as follows: 63.9% of the subjects responded that frequency of visiting was 1-2 times a year and 42.1% responded that motivation of visiting was for tour and understanding of korea. Companion with friend scored high as 40.4%, and intention of revisiting was high on 'normal'. On overall satisfaction on korean traditional foods, 'satisfy' scored high as 43.2%. 61.1% of the subjects responded that the taste was the most important factor of food. On frequency of eating, 'over 8 times' scored high as 27.9%, and on motivation of eating, 'with visiting Korea' scored high as 48.2%. On satisfaction for the menu quality of korean traditional food, the highest item was 'taste(3.82 point)' and 'nutrition(3.82 point)', and but 'Japanese mark on menu(2.47 point)', 'Japanese mark on ingredient(2.61 point)' scored low. Overall satisfaction for korean traditional food had an effect on intention of revisiting, and therefore, improving the quality of the traditional food and the strategy for the classification of desires are earnestly requested.

노인구강보철환자에게 미치는 치과 의료서비스 요인 (Influence of dental services on satisfaction of old prosthetic patients)

  • 김순덕
    • 한국치위생학회지
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    • 제7권1호
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    • pp.15-30
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    • 2007
  • The main objective of this study is to investigate the improvement of the quality of dental health based on the dental service satisfaction factors of the old dental prosthesis patients of more than 60 years of age who use the dental institutes including dental hospital, clinic, and public health center and to identify the interest in the dental prosthesis as changing paint. Across the country through a questionnaire survey of a question and answer type conducted by the trained dental hygienists or dentist's. Major results of the empirical analysis are as follows. 1. looking at variation of the variables of socio-demographic features of the respondents, the group of female, age distribution of 60-65, average monthly income of 0.5-1 million Won, and schooling background of college showed significant difference. And the prosthesis treatment in terms of the purpose of isiting a dental institute, and the dental clinic in terms of the type of visiting dental institute showed a remarkably significant difference. 2. looking at variation of variables of the general features of the respondents, a prosthesis satisfaction service in terms of age showed significant difference: a prosthesis satisfaction service, dental staffs' service and dental facilities' service in terms of average monthly income showed significant difference: the entire conditions except for the dental facilities' service in terms of schooling and general features showed significant difference: and in terms of the purpose of visiting dental institute, it showed no significant difference. In terms of a visiting dental institute, the prosthesis satisfaction service, dental facilities, overall level of satisfaction, result of treatment, word of mouth and revisit showed significant difference. 3. looking at variation of the variables of post-installation prosthesis satisfaction of the respondents, the prosthesis satisfaction service, dentist's dental service, staffs' service, dental facilities' service and revisit in terms of the prosthesis type: and the prosthesis satisfaction service, word of mouth, revisit and overall level of satisfaction from the perspective of serious concern showed significant difference. The prosthesis satisfaction service and dentist's service in terms of the solving the economic burden: and the entire variables in terms of dissatisfaction elements showed a similar level of significant difference 4. in regard to the satisfaction of dental service and the change of the recognition of prosthesis patients, it was revealed that the level of dental prosthesis satisfaction of the respondents was closely related to the dentist's service, staffs' service, and dental facilities' service. Finally, looking at the influence of the dental service on the treatment result, satisfaction, word of mouth, revisit and the overall satisfaction level, it was revealed that they had a great impact on the prosthesis satisfaction service.

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만성질환 유병상태에 따른 노인 방문건강관리 서비스 만족도 영향요인 연구 (Factors Influencing Satisfaction on Home Visiting Health Care Service of the Elderly based on the degree of chronic diseases)

  • 서다람;손창우
    • 한국노년학
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    • 제41권2호
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    • pp.271-284
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    • 2021
  • 이 연구는 한국형 커뮤니티 케어의 기초가 되는 서울시 찾아가는 동주민센터 방문건강관리 사업을 중심으로, 만성질환 유병상태에 따른 노인 방문건강관리 서비스 만족도 영향요인을 도출하고, 향후 효과적인 커뮤니티 케어 모형 개발을 위한 기초자료로 활용되고자 수행되었다. 이 연구는 찾아가는 동주민센터 3단계('17년 7월 ~ '18년 6월) 및 4단계('18년 7월 ~ '19년 6월)에 참여한 만 65세, 만 70세 노인을 모집단으로 하여, 자치구별 비례할당 방식으로 추출한 2,200명(3단계 24개구 1,100명, 4단계 25개구 1,100명)을 대상으로 가구방문 면접 조사를 실시하였다. 이후 불성실 응답 180건을 제외한 2,020명을 최종 분석대상에 포함하였다. 만성질환 유병상태를 기준으로 하위집단을 나누었고, 방문건강관리 서비스 만족도 영향요인을 도출하기 위하여 로지스틱 회귀분석을 실시하였다. 연구결과, 만성질환이 없는 노인들은 건강교육 및 상담 서비스를, 만성질환을 1개 가지고 있는 단일 만성질환 노인은 지역사회자원 연계서비스를, 만성질환을 2개 이상 가지고 있는 복합 만성질환 노인은 자신의 건강상태평가 및 지역사회자원 연계서비스를 제공받은 경우 서비스 만족도가 통계적으로 유의하게 높아지는 것을 확인하였다. 한편, 만성질환 유병상태와 상관없이 노인이 인식하고 있는 서비스 제공시간은 방문건강관리 서비스 만족도를 높이는 요인이었으며, 설명 이해도는 단일, 복합 만성질환자 모두에게 만족도를 높이는 요인이었다. 지역사회를 중심으로 한 방문건강관리 서비스는 현재 추진되고 있는 커뮤니티 케어의 핵심 요소이므로 향후 커뮤니티 케어의 지속성과 효과성을 증대하기 위하여, 노인의 만성질환 유병상태에 따른 지역사회 중심의 맞춤형 건강관리서비스가 제공되어야 하겠다. 다만, 보다 효과적인 서비스 제공을 위하여, 첫째, 국민건강보험공단이 보유하고 있는 대상자의 건강정보를 지자체로 공유하는 연계시스템 구축과 둘째, 방문건강관리 서비스의 질향상을 위한 방문간호사 역량강화 교육이 병행될 필요가 있다. 이 연구의 결과와 제언이 향후 커뮤니티케어의 성공적 정착을 위한 기초자료로 활용되기를 기대한다.