• 정보통신설비학회논문지
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• 제9권1호
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• pp.24-28
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• 2010

The Quality of Experience (QoE) of next Generation wired/wireless network services based upon IP networking is becoming a popular issue in recent years. The user experience of Internet services such as IPTV, online game, web surfing and etc, are becoming the most desirable factors to service providers to improve service performance and customer's satisfaction. However, collecting user experience from customers and obtaining the QoE parameters from the Quality of Service (QoS) parameters such as bandwidth, delay, jitter or admission control algorithm, are difficult subjects because of the various service types and user characteristics. In this paper, we propose a framework which contains service classification, QoE analysis and service enhancement steps for a suitable QoE measurement and management protocol. We define the user satisfaction indicators of the Internet services, classify the categories of each type of services, and analyse the Key Performance Indicator (KPI) in each type of services to perform the QoS parameters and improving the service qualities.

• 한국전자거래학회지
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• 제15권3호
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• pp.63-83
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• 2010

뉴미디어 시대의 새로운 혁신기술로 IPTV를 들 수 있다. IPTV는 텔레비전과 인터넷이 융합된 뉴미디어로 TV기능을 가지면서도 인터넷에 접속하여 정보 검색, 게임, 영화, 홈쇼핑, 홈뱅킹 등 포털 서비스를 받을 수 있는 차세대 TV이다. 이러한 혁신기술들의 채택과 사용에 서비스 품질은 중요한 영향을 미친다. IPTV는 일반 TV와 달리 기술적 제약 때문에 서비스 품질보다 체감 품질이 더욱 중요시 된다. 체감 품질은 사용자가 본원적으로 경험하고 인지하는 품질로 최종 사용자를 대상으로 시험하고 측정하는 품질이다. 본 연구는 IPTV의 체감 품질 측정 방법론을 제안하는 것이 목적이다. 탐색적 방법을 사용하여 체감 품질에 영향을 미치는 요인을 발견하고 사용자 테스트라는 실험적 방법을 사용하여 체감 품질을 측정한다. 우리는 요인분석을 통하여 9개의 체감 품질 요인(그래픽, 화질, 정확성, 접근도구, 콘텐츠의 질, 사용성, 보안성, 성능)을 발견하였다. IPTV 서비스 제공자를 대상으로 측정한 체감 품질 점 수는 화질, 그래픽, 콘텐츠의 질을 제외하고는 전반적으로 높지 않아 개선이 요구된다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제16권4호
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• pp.1351-1372
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• 2022

A self-organizing multiple unmanned aerial vehicles (multi-UAVs) deployment based on virtual forces has a difficulty in ensuring the quality-of-experience (QoE) of users because of the difference between the assumed center for users in a hotspot and an actual center for users in the hotspot. This discrepancy is aggravated in a non-uniform and mobile user distribution. To address this problem, we propose a new density based virtual force (D-VF) multi-UAVs deployment algorithm which employs a mean opinion score (MOS) as a metric of QoE. Because MOS is based on signal-to-noise ratio (SNR), a sum of users' MOS is a good metric not only to secure a wide service area but to enhance the link quality between multi-UAVs and users. The proposed algorithm improves users' QoE by combining virtual forces with a random search force for the exploration of finding multi-UAVs' positions which maximize the sum of users' MOS. In simulation results, the proposed deployment algorithm shows the convergence of the multi-UAVs into the position of maximizing MOS. Therefore, the proposed algorithm outperforms the conventional virtual force-based deployment scheme in terms of QoE for non-uniform user distribution scenarios.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제11권11호
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• pp.5392-5418
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• 2017

The primary aim of this paper is to propose a non-linear regression based technique for mapping different network Quality of Service (QoS) factors to an integrated end-user Quality of Experience (QoE) or Mean Opinion Score (MOS) value for an online video streaming service on a mobile phone. We use six network QoS factors for finding out the user QoE. The contribution of this paper is threefold. First, we investigate the impact of the network QoS factors on the perceived video quality. Next, we perform an individual mapping of the significant network QoS parameters obtained in stage 1 to the user QoE based upon a non-linear regression method. The optimal QoS to QoE mapping function is chosen based upon a decision variable. In the final stage, we evaluate the integrated QoE of the system by taking the combined effect of all the QoS factors considered. Extensive subjective tests comprising of over 50 people across a wide variety of video contents encoded with H.265/HEVC and VP9 codec have been conducted in order to gather the actual MOS data for the purpose of QoS to QoE mapping. Our proposed hybrid model has been validated against unseen data and reveals good prediction accuracy.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제7권2호
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• pp.327-346
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• 2013

Researchers as well as network providers are increasingly interested in understanding how a network user's experience changes in relation to different quality of service (QoS) parameters, with many attempts being made to identify the general relationship between quality of experience (QoE) and QoS. Several relations in different function forms have been proposed. There are instances when this variety of proposed functions potentially results in one problem having completely dissimilar solutions at the same time. The question then is which function form is the one that can better explain this relationship. In this paper, three major existing quantitative relationships between QoE and QoS are investigated. After conducting a comprehensive comparative analysis between them, a new definition of QoE-QoS dependency appears. It then results in identifying a new mutual relationship between QoE and QoS. The newly proposed relationship improves the deficiency of previous QoE-QoS relationships along with solving the problem of diversity of simultaneous solutions for one problem.

• 경영과학
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• 제33권3호
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• pp.19-30
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• 2016

This study provides a framework to assess network design under the regime of QoE (Quality of Experience). Our approach is expected to reveal the necessity of developing the QoE measures and applying this notion to network design, particularly in the mobile environment. Furthermore, our model shows the ample potential that both users and network providers are able to attain a win-win case by shifting the focus on network design and service operations from QoS (Quality of Service) to QoE. Since the former considers only relevant technological specifications, it may fail in capturing critical factors surrounding users, such as a context where the corresponding user is working on. For example, according to one study [13], the bit-rate, a widely employed QoS measure, shows inferior performance in provisioning network resources to the MOS (Mean Opinion Score), a representative QoE measure. Our framework develops the idea and construct a prototype to systematically assess network design and operations in terms of QoE. The proposed prototype aims at achieving a higher level of efficiency without severely deteriorating users' satisfaction level. We also provide some simulation results which support our idea. That is, reducing the chance of over-provisioning on the basis of the QoE paradigm results in a great flexibility. It may give price cut for users or postponement of network investment for providers or both. Our simulation results also seem robust irrespective of the forms of the QoS-QoE relationship.

• 정보과학회 논문지
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• 제44권1호
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• pp.95-106
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• 2017

최근 높은 품질의 멀티미디어 콘텐츠를 제공하고 급증하는 트래픽을 처리하기 위해 HTTP 적응적 스트리밍이 등장하였다. HTTP 적응적 스트리밍 서비스의 QoE (Quality of Experience; 사용자 체감 품질)를 향상시키기 위해서는 평균적인 비디오 품질을 최대화해야 하며 품질 변경 주기, 품질 감소 폭, 그리고 끊김 현상을 최소화해야 한다. 최근 제안되었던 HTTP 적응적 스트리밍의 품질 조절 알고리즘들은 QoE 관련 특성을 세밀하게 고려하지 않아 높은 QoE를 제공하기 어렵다. 본 논문에서는 HTTP 적응적 스트리밍의 QoE 향상을 위해 SQA (Smooth Quality Adaptation) 알고리즘을 제안한다. 제안하는 알고리즘은 일정 기간 품질을 유지하고 비디오 품질의 급격한 감소를 방지함으로써 부드러운 사용자 체감 품질을 제공한다. 시뮬레이션을 통해 제안하는 알고리즘이 대역폭 감소 구간에서 품질 변경 폭을 감소시키고 품질 변경을 최소화하는 것을 확인하였다.

• ETRI Journal
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• 제32권6호
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• pp.843-853
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• 2010

A successful deployment of multimedia applications over wireless environments entails improving the quality of service (QoS), not only from a technical point of view, but also considering the quality of experience (QoE) from the final user's perception. Although objective QoE measure models avoid the difficulties of subjective surveys, subjective QoE assessments are essential to understand the way users evaluate the QoS. In this work, we study the effect of a wide range of parameters on the QoE of VVoIP applications in a real wireless scenario. Through a complete statistical analysis of users' ratings, we identify the following facts. Although the use of VVoIP in wireless networks does not yet represent an advantage for users, there are great expectations for all applications under study, and with greater popularity comes higher expectations. It is easier for respondents to identify good behavior than poor behavior. Whereas the respondents' frequency of Internet use does not impact on the scores, respondents' gender does. Finally, the most determining parameters of quality from a user's perspective were instability, video quality, voice distortion, usefulness, and graphical interface.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제9권10호
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• pp.3831-3851
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• 2015

This paper is concerned with the problem of joint resource allocation and user-pairing in virtual MIMO SC-FDMA systems to improve service quality of experience (QoE). No-reference logarithmic model is introduced to quantify service experience for each user and the objective is to maximize sum of all user's mean of score (MOS). We firstly formulate the optimal problem into an S-dimensional (S-D) assignment problem. Then, to solve this problem, the modified Lagrangian relaxation algorithm is deduced to obtain the suboptimal result of joint user-paring and subchannel allocation. The merits of this solution are as follows. First, the gap between its results and the global optimal one can be quantified and controlled by balancing the complexity and accuracy, which merit the other suboptimal algorithms do not have. Secondly, it has the polynomial computational complexity and the worst case complexity is O(3LN³), where L is the maximum iteration time and N is the number of subchannels. Simulations also prove that our proposed algorithm can effectively improve quality of experience and the gap between our proposed and the optimal algorithms can be controlled below 8%.

• Journal of Communications and Networks
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• 제9권4호
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• pp.446-456
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• 2007

Increased access to broadband networks has led to a fast-growing demand for voice and video over IP(VVoIP) applications such as Internet telephony(VoIP), videoconferencing, and IP television(IPTV). For pro-active troubleshooting of VVoIP performance bottlenecks that manifest to end-users as performance impairments such as video frame freezing and voice dropouts, network operators cannot rely on actual end-users to report their subjective quality of experience(QoE). Hence, automated and objective techniques that provide real-time or online VVoIP QoE estimates are vital. Objective techniques developed to-date estimate VVoIP QoE by performing frame-to-frame peak-signal-to-noise ratio(PSNR) comparisons of the original video sequence and the reconstructed video sequence obtained from the sender-side and receiver-side, respectively. Since processing such video sequences is time consuming and computationally intensive, existing objective techniques cannot provide online VVoIP QoE. In this paper, we present a novel framework that can provide online estimates of VVoIP QoE on network paths without end-user involvement and without requiring any video sequences. The framework features the "GAP-model", which is an offline model of QoE expressed as a function of measurable network factors such as bandwidth, delay, jitter, and loss. Using the GAP-model, our online framework can produce VVoIP QoE estimates in terms of "Good", "Acceptable", or "Poor"(GAP) grades of perceptual quality solely from the online measured network conditions.