• Title/Summary/Keyword: use behaviors

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A Study on Customer Service Encounters at a Large Food Court Customer Using Importance-performance Analysis (대형 푸드코트 이용 고객들의 서비스 인카운터 중요도-실행도(IPA) 분석 평가 연구)

  • Yoon, Hei-Ryeo
    • The Korean Journal of Food And Nutrition
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    • v.21 no.1
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    • pp.97-105
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    • 2008
  • An IPA model was used to evaluate customer service encounters at a large food court; also the gaps between importance and performance from were also evaluated from both perspectives. The findings of this study will be applied in order to improve service quality at various large food service operations. A total of 298 customers from a large shopping mall food court completed the study questionnaire, asking them to evaluate the important and performance attributes of service. Seven underlying dimensions were identified and labeled by factor analysis: factor 1 was "safety": factor 2 "time": factor 3 "atmosphere": factor 4 "quality of food": factor 5 "menu attributes": factor 6 "comfort": and the last and seventh factor was "comprehension". As a result of IPA analysis the overall mean scores between the importance attributes and performance attributes showed significant differences by independent t-tests(p<0.001). Quadrant I was classified with unnecessary items including interior design, proper lighting, suitable chairs, and proper room temperature. In quadrant II thirteen variables showed high scores for both importance and performance, such as various menu choices, hygienic food, dishes, chairs, food court, kitchen, and employees; proper ventilation, employee kindness, waiting time to order, and received food; automatic system for ordering-serving. Quadrant III included eight variables identified as low priority, including appearance of food, nutrient content of food, proper portions, new menu, proper music, proper location of cashier, services for children and efficiency of movement. In quadrant IV six variables were included as areas to focus management's efforts, such as food taste, proper food temperature, use of safe food materials, maintenance of food quality, existence of preferred foods, and proper food prices. These results suggest that food court customers have interests that are distinct from restaurant customers and may need to be treated differently. It is anticipated that this data will be useful to the foodservice industry in order to segment customer characteristics by different dinning behaviors.

Generation of Roughness Using the Random Midpoint Displacement Method and Its Application to Quantification of Joint Roughness (랜덤중점변위법에 의한 거칠기의 생성 및 활용에 관한 연구)

  • Seo, Hyeon-Kyo;Um, Jeong-Gi
    • Tunnel and Underground Space
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    • v.22 no.3
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    • pp.196-204
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    • 2012
  • Quantification of roughness plays an important role in modeling strength deformability and fluid flow behaviors of rock joints. A procedure was suggested to simulate joint roughness, and characteristics of the roughness was investigated in this study. Stationary fractional Brownian profiles with known input values of the fractal parameter and other profile properties were generated based on random midpoint displacement method. Also, a procedure to simulate three dimensional roughness surface was suggested using the random midpoint displacement method. Selected statistical roughness parameters were calculated for the generated self-affine profiles to investigate the attribute of roughness. Obtained results show that statistical parameters applied in this study were able to consider correlation structure and amplitude of the profiles. However, effect of data density should be tackled to use statistical parameters for roughness quantification.

Nonlinear Analysis of 3-D Steel Frames (3차원 강뼈대구조의 비선형 해석)

  • Kim, Seung Eock;Kim, Yo Suk;Choi, Se Hyu;Kim, Sung Mo;Choi, Joon Ho
    • Journal of Korean Society of Steel Construction
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    • v.11 no.4 s.41
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    • pp.417-424
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    • 1999
  • In this paper a nonlinear analysis of three-dimensional steel frames is developed. This analysis accounts for material and geometric nonlinearities. The material nonlinearity includes gradual yielding associated with flexural behaviors. The geometric nonlinearity includes the second-order effects associated with $P-{\delta}\;and\;P-{\Delta}$ effects. The material nonlinearity at the node is considered using the concept of P-M hinge consisting of many fibers. The geometric nonlinearity is considered by the use of stability function. The nonlinearity caused by shear and torsional interaction effects is neglected. The modified incremental displacement method is used as the solution technique. The load-displacements predicted by the proposed analysis compare well with those given by other approaches.

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Elasto-Plastic Behaviors of Composite Beam using Shear Connectors installed in Driving Pins (드라이빙핀전용 전단연결재를 이용한 합성보의 탄소성 거동)

  • Yang, Il-Seung;Oh, Young-Ho;Lee, Man-Jae
    • Journal of Korean Society of Steel Construction
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    • v.24 no.1
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    • pp.73-80
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    • 2012
  • The adoption of a composite beam system is regarded as a simple but effective solution because it improves the overall stiffness, strength and stability of the structure by welding shear studs. However, welding shear studs poses problems including electric shock and weld defects. Mechanical methods have emerged as an alternative to metallurgical methods for connecting the H-beam and shear connector. Four specimens were tested in order to compare the structural behavior of the proposed composite beams with that of the classical composite beam given the condition of horizontal loading. With the original composite beam (FCB-SB specimen) using stud bolts, hysteresis loops are stable, but its strength decreased with the crashing of the concrete slab around the column. The suggested composite beams using shear connectors also yielded stable hysteresis loops. Consequently, use of the suggested composite beams instead of the original composite beam are recommended.

Comparative study on the contraceptive knowledge, self-efficacy according to the career tract of high school female students (인문계와 실업계 여고생들의 피임지식과 피임 자기효능감에 관한 비교)

  • Lee, Inn-Sook;Cho, Ju-Yeon
    • Journal of the Korean Society of School Health
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    • v.21 no.2
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    • pp.75-88
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    • 2008
  • Purpose: The aim of this study was to identify the contraceptive knowledge, self-efficacy according to the career tract of high school female students. Methods: This study used a cross-sectional, correlational design using an exploratory survey methodology through self-reported questionnaires. The questionnaires were administered to 369 high school female students using a convenience sampling. Results: In the experience of sexual behaviors(grasping hand, hugging, petting, deep petting, sexual intercourse), technical female high school students showed more experiences than female high school students. In the contraceptive knowledge, the score of high school students' contraceptive knowledge was higher than technical female high school students. In the contraceptive self-efficacy, there was not a significant difference between the technical female high school students and female high school students. In the female high school students, there were significant differences in the contraceptive knowledge according to grade, academic record, sex education experience and there were significant differences in the contraceptive self-efficacy according to grade, academic record, parents' attitude about acquaintance of the opposite sex. In the technical female high school students, there was not significant difference in the contraceptive knowledge according to demographic, sexual behavior, and contraceptive related characteristics but there were significant differences in the contraceptive self-efficacy according to grade, parents' attitude about acquaintance of the opposite sex, contraceptive education experience at school. There was positive relationship between contraceptive knowledge and contraceptive self-efficacy. Conclusion: Further research is needed to identify the prevalence rate of contraceptive attitude using more reliable variables. A sex education program should be developed for promoting use of contraceptive measure and formation of positive contraceptive attitude among high school female students.

Morphological Representation of Channel Network by Dint of DEM (DEM을 이용한 수로망의 형태학적 표현)

  • Kim, Joo-Cheol;Kim, Jae-Han
    • Journal of Korea Water Resources Association
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    • v.40 no.4
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    • pp.287-297
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    • 2007
  • The procedures for identifying channel network are suggested by exploring the scaling property between the local slope and the contributing area, given that the area threshold criterion is an indispensable complement to the slope-area threshold criterion. Through the use of the above procedures and the field data, the basin slopes illustrate the trends of large scatters in space for the geomorphologic/topographic factors. According to the scaling regimes of them both the forms of landscape can be classified as topographic divergence and convergence. The presentation of the procedures proposed in this study is implemented in the case study on Seolma experimental catchment in Korea. As a result the dynamic behaviors of basin are confirmed, and thus the dynamics of channel head advance and channel network are shown to represent better than the method using the topographic chart manually.

Drug Abuse and Delinquency among Employees of Public House (유흥업소 종사자들의 약물남용과 비행경험 실태)

  • Jhoo, Wang Kee;Lee, Hyun Woo;Ryong, Hye Kyong;Jhoo, Jin Hyung;Kim, Hyoung Chun
    • Korean Journal of Clinical Pharmacy
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    • v.2 no.1
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    • pp.29-39
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    • 1992
  • In a survey of drug abuse of fourteen types of drugs by employees of public house, the results are follows. $87.4\%$ of male and $82.1\%$ of female ever smoked in his/her life time. $82.2\%$ of male and $75.2\%$ of female smoked in the past month. $90.4\%$ of male and $93.9\%$ of female ever drank in his/her life time. $82.2\%$ of male and $81.6\%$ of female in the past month. $57.8\%$ of male and $54.9\%$ of female smoked daily and $27.4\%$ of male and $53.6\%$ of female drank daily. $3.9\%$ of the employees of public house ever used marijuana in his/her life time: $1.7\%$, stimulants : $5.6\%$ inhalants : $10.0\%$ tranquilizers: $14.6\%$, hypnotics : $32.9\%$ analgesics: $3.7\%$, antitussives: and $1.4\%$, antihistamines; $1.5\%$, cocaine; $0.0\%$ amphetamines; $0.6\%$ narcotics: and $4.71\%$, hallucinogens. Drug use and delinquency showed a dosed relationship: drug users committed higher degree of delinquent behaviors and delinquents used drugs more frequently.

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Research Trends in Educational Journal Articles: Content Analysis (학술지 내용분석법에 의한 교육학 연구동향 분석)

  • Lee, Myeong-Hee;Kim, Eun-Ju
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.22 no.2
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    • pp.81-100
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    • 2011
  • This research used content analysis to examine the research trends of two core journals from 2000 to 2009 in education. The analysis measured research subjects, research methods, research behaviors, numbers of author and co-authors' affiliations, and research funds. The results showed that research articles in educational administration and higher education have increased constantly, whereas research articles in other fields have decreased. Experimental research method was shown to be used widely along with documentary research and survey research method. Most researches were done by one author and each of them were affiliated to universities or research institutions. The research suggested practical educational research, comparative research on international issues and indexes, methodological elaboration, and use of various units of analysis for future studies.

A Comparative Study of Korean and Australian Women's Hair Care Behavior (한국과 호주여성의 모발관리행동 비교)

  • Ryu, Eun-Hye;Park, Sook-Hyun;Kwon, Mi-Jeong
    • Korean Journal of Human Ecology
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    • v.14 no.2
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    • pp.293-302
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    • 2005
  • The purpose of this study is to compare hair care behaviors between Korean and Australian women whose individual hair characteristics, social backgrounds, and culture were different from each other. Then, this study also aims to provide some basic data for professionals in the field of beauty education and industry. Data were collected through a survey with 208 Australian females and 392 Korean females. Analyses included t-test, frequency analysis, and one-way ANOVA. The results are as follows: The Korean women mostly had black and brown natural hair, and 68.4% of them had color. On the other hand, the Australian surveyees had brown and dark blonde, and 85.4% of them had color. They both were asked why they were using hair products. The Koreans responded that they were for hair moisturization, while the Australians said they were for producing a hair style they wanted. In addition, the Koreans made the most use of a hair conditioner and hair wax, while the Australian women did a hair spray and gloss. As far as the satisfaction with beauty salon service goes, the Australian respondents showed more service satisfaction than the Koreans on average. The homogeneity of the two nations' average points was t-tested. The result indicated that significant differences existed in the hair shop satisfaction with services, such as dyeing, haircut, blow dry, shampooing and massaging, and staff attitudes.

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A Study on the Users' Behavior and Satisfaction on the Actual Conditions of Management at the Neiborhood Parks in Chonju (전주시 도시공원의 이용행태분석 및 관리실태에 대한 만족도 평가 에 관한 연구)

  • Kim, Sei-Cheon;Huh, Joon
    • Journal of the Korean Institute of Landscape Architecture
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    • v.20 no.2
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    • pp.90-105
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    • 1992
  • the purpose of this study is to suggest objective basic daa for park management proposal through the quantitative analysis of users' behaviours and satisfaction for the actual conditions of management in Chonju neiborhood parks. For this, users' behaviors and socio-ecnomic characteristics have been anlyzed. Specificaly, it atempts to investigate users' anticipation and degree of satisfaction applied Expectancy Theory by Likert scale. And users' satisfaction for the actual conditions of management had been analyzed by using the multiple regression. Results of this study can be summarized as follow; From the aspect of utilization reality, the male usage was slightly higher than female usage, and the usage rate among the young and students such as high school students or university students also appeared slightly higher than the norm. Due to the fact, subject park had been neighborhood parks, walking usage was predominant, and the length of stay to be less than an hour. Generally, the values of users' post occupancy evaluation were lower than those of anticipated, in well known parks. In landscape satisfaction level, the parks with harmonious visual element had high landscape evaluation, and each category showed diversity depending on the park. Seasonableness, formation of physical elements, visual uniqueness, cozy atmosphere appeared as main explicatory variables having positive effects on the satisfaction level for the landscape. According to the multiple regression analysis, the major variables to the satisfaction for the actual condition of vegetation managements were harmony with facilities, recovery of artificial injury. In the park facilities and operation, the major variables related to the satisfaction were conditions of management of rest equip, facilities and guidance of use, observe the rules, respectively.

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