• 제목/요약/키워드: use and satisfaction

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시간사용중재가 뇌졸중 환자의 생활만족도 및 자아존중감에 미치는 영향 (Effects of Time-Use Intervention on Life Satisfaction and Self-Esteem in Stroke Patients)

  • 류성현;박수진;김민혁;황도연
    • 재활치료과학
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    • 제9권3호
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    • pp.91-102
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    • 2020
  • 목적 : 본 연구는 뇌졸중 환자를 대상으로 8주간 실시된 시간사용중재가 뇌졸중 환자의 생활만족도 및 자아존중감에 미치는 영향을 알아보았다. 연구방법 : 본 연구는 2019년 7월부터 10월까지 뇌졸중 환자 21명을 대상으로 실험군과 대조군으로 나누어 실시하였다. 생활만족도의 변화는 생활만족도 척도(Life satisfaction scale)를 사용하였고, 자아존중감의 변화는 자아존중감 척도(Self-esteem scale)를 사용하였다. 결과 : 첫째, 실험군과 대조군 각각 중재 전과 후를 비교한 결과, 생활만족도와 자아존중감 모두 통계학적으로 유의한 차이를 보였다(p<.05). 둘째, 중재 후 실험군과 대조군의 생활만족도와 자아존중감을 비교한 결과, 통계학적으로 두 집단 간 유의한 차이를 보였다(p<.05). 결론 : 본 연구의 결과 시간사용중재가 뇌졸중환자의 생활만족도와 자아존중감에 긍정적인 영향을 미쳤으며, 따라서 의미있는 작업 수행의 참여가 뇌졸중 환자의 정신건강과 생활의 질을 향상시킬 수 있을 것이다.

소셜 커머스 사이트에서의 정보품질이 소비자의 만족과 지속적 이용의도에 미치는 영향 (Effects of Information Quality on Customer Satisfaction and Continuous Intention to use in Social Commerce)

  • 전병호;강병구
    • 한국컴퓨터정보학회논문지
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    • 제18권3호
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    • pp.127-139
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    • 2013
  • 소셜 커머스에서 정보품질의 중요성에도 불구하고 소셜 커머스가 최근에 등장한 사회적 현상인 관계로 정보품질의 관점에서 심층적인 실증 연구나 학문적 접근이 이루어지지 않고 있다. 이에 본 연구에서는 소셜 커머스 소비자의 만족과 지속적 이용의도에 미치는 영향을 정보품질에 초점을 맞추어 살펴보고자 한다. 구체적으로 소셜 커머스가 제공하는 상품, 가격, 서비스, 판매자와 관련된 정보품질이 소비자의 만족도와 지속적 이용의도에 미치는 구조적 관계에 대해 확인해 보고자 하는 것이 본 연구의 주요한 목적이다. 연구 결과에 따르면 가격 정보품질을 제외한 상품, 고객서비스, 판매자 정보품질은 소비자의 만족도에 유의한 영향을 미치는 것으로 나타났다. 또한 소셜 커머스에 대한 소비자의 만족은 지속적 이용의도에 유의한 영향을 미치는 것으로 나타났다. 본 연구의 결과를 통해 지속적으로 발전하는 소셜 커머스 시장에서 소비자 만족을 높이기 위한 전략적 시사점을 제공해 줄 수 있을 것이다.

인터넷 패션 정보탐색에 따른 광고유형별 만족도와 재이용의도에 관한 연구 (The study on satisfaction and intent to reuse by type of advertisement as a result of Internet fashion information search)

  • 제은숙
    • 패션비즈니스
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    • 제16권2호
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    • pp.62-73
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    • 2012
  • This study is intended to analyze the effect of fashion consumer's information search on satisfaction with advertisement and the intent to reuse depending on type of advertisement. The survey of the men and women in their 20s and 30s living in Seoul and metropolitan area was conducted for data collection, beginning in 17th through 24th, October 2011. Total 355 copies of questionnaire were used for final data analysis and reliability analysis, factorial analysis and multiple regression analysis were carried out using SPSS 16.0. The results were as follows. First, for banner, e-mail and search advertisement, constant information search had influence on convenience for use and satisfaction with information, and for e-mail advertisement, information search appeared to have had effect on satisfaction with information. Second, constant information search by type of advertisement had effect on intent to reuse. Third, convenience for use, information and satisfaction with the interest by Internet user had influence on the intent to reuse, while for the user of search advertisement, convenience for use and satisfaction with information had effect on the intent to reuse.

초고층 주상복합건물에 대한 거주후 평가 - 주거만족도를 중심으로 - (The Post Occupancy Evaluation of the Ultra High - Rised Mixed - Use Buildings - Focused on Residential Satisfaction -)

  • 한수진;윤정숙
    • 한국주거학회:학술대회논문집
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    • 한국주거학회 2000년도 학술발표대회논문집
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    • pp.137-142
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    • 2000
  • The objectives of this study were to be properly understood the residential function and its relations to the mixed functions of the mixed-use buildings and further to provide useful information in future basic planning of mixed-use buildings. 1) The satisfaction rates of the public space and the supplementary facilities were high in general, but the satisfactory rate of the convenience facilities was low. 2) The household characteristics were analyzed as variables that differences among satisfaction rates. However, they were not found to be influential factors in determining residential satisfaction. 3) The residential characteristics were analyzed as variables that differences among satisfaction rates. As a result, the floor and direction of the residence were more meaningful variables than the scale of the residence.

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디지털융합서비스의 수용, 사용, 확산에 관한 연구 : 혁신확산에 관한 수용-확산 및 사용-확산의 통합적 접근 (Innovative Converged Service and It's Adoption, Use and Diffusion : A Holistic Approach to Diffusion of Innovations, Combining Adoption-Diffusion and Use Diffusion Paradigms)

  • 송영화;임명환;김승호;원교일지
    • Journal of Information Technology Applications and Management
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    • 제17권2호
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    • pp.187-205
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    • 2010
  • This study takes a holistic approach to understand the diffusion of IPTV services by combining the adoption-diffusion model and the use-diffusion model of innovation. IPTV service, a leading digital converged application coupling media content with telecommunications, has been recently launched commercially in Korea. We created a structural model of adoption-diffusion, using the perceived easeof-use and usefulness of TAM(Technology Acceptance Model) as mediating variables, and a structural model of use-diffusion, with the rate of use and the variety of use as mediating variables. To empirically analyze these models, non-users of IPTV were surveyed using the adoption-diffusion model to identify factors influencing their intention to subscribe to the service. Meanwhile, users of IPTV were surveyed using the use-diffusion model to determine the factors that influence their satisfaction with the service and their intention to re-use it. Under the adoption-diffusion model, we found that trialability, household innovativeness and perceived risk were the determinants of user satisfaction with IPTV, and perceived ease-of-use, the mediating factors. Under the use-diffusion model, complementarity and communication were shown to be the determinants of users' satisfaction with IPTV, and variety of use, the mediating factor. We also found that consumers' intention to re-use IPTV was strongly influenced by its relative advantage and perceived risk.

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패밀리 레스토랑 이용고객의 제휴 할인카드 사용 성향이 브랜드 에쿼티와 만족도에 미치는 영향 (The Propensity Effect of Using Alliance Discount Cards on Brand Equity and Satisfaction of Family Restaurant Users)

  • 김태희;심경석;최정운
    • 한국식품영양학회지
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    • 제27권2호
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    • pp.231-239
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    • 2014
  • The purpose of this study was to look into how alliance discount cards affect customers using family restaurants by analyzing and identifying the difference in brand equity and satisfaction according to the propensity of using alliance discount cards. For this purpose, 407 customers who have used family restaurants completed a questionnaire survey. The study findings indicated that (1) there were significant differences in brand equity and satisfaction according to the propensity to use alliance discount cards. Moreover, it was found that groups with a strong propensity to use alliance discount cards had higher brand equity and satisfaction than groups that did not; also, (2) it was found that there were significant differences in brand equity and satisfaction according to the intensity of dependency on alliance discount cards. The group with strong loyalty to alliance discount cards went beyond the level of strong propensity to use alliance discount cards, of preference, and of use, which were previously proposed. This study implied that from mid-to long-term perspectives, it was necessary to operate a policy for more active alliance discounts as well as to ensure sufficient options for partnership benefits. Furthermore, it was essential to maintain the menu and service quality of restaurants, which were intrinsic factors for elevating brand equity and satisfaction in restaurants among dining customers.

정보시스템의 지속적 사용에서 경험의 역할에 대한 분석 (An Analysis of the Roles of Experience in Information System Continuance)

  • 이웅규
    • Asia pacific journal of information systems
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    • 제21권4호
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    • pp.45-62
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    • 2011
  • The notion of information systems (IS) continuance has recently emerged as one of the most important research issues in the field of IS. A great deal of research has been conducted thus far on the basis of theories adapted from various disciplines including consumer behaviors and social psychology, in addition to theories regarding information technology (IT) acceptance. This previous body of knowledge provides a robust research framework that can already account for the determination of IS continuance; however, this research points to other, thus-far-unelucidated determinant factors such as habit, which were not included in traditional IT acceptance frameworks, and also re-emphasizes the importance of emotion-related constructs such as satisfaction in addition to conscious intention with rational beliefs such as usefulness. Experiences should also be considered one of the most important factors determining the characteristics of information system (IS) continuance and the features distinct from those determining IS acceptance, because more experienced users may have more opportunities for IS use, which would allow them more frequent use than would be available to less experienced or non-experienced users. Interestingly, experience has dual features that may contradictorily influence IS use. On one hand, attitudes predicated on direct experience have been shown to predict behavior better than attitudes from indirect experience or without experience; as more information is available, direct experience may render IS use a more salient behavior, and may also make IS use more accessible via memory. Therefore, experience may serve to intensify the relationship between IS use and conscious intention with evaluations, On the other hand, experience may culminate in the formation of habits: greater experience may also imply more frequent performance of the behavior, which may lead to the formation of habits, Hence, like experience, users' activation of an IS may be more dependent on habit-that is, unconscious automatic use without deliberation regarding the IS-and less dependent on conscious intentions, Furthermore, experiences can provide basic information necessary for satisfaction with the use of a specific IS, thus spurring the formation of both conscious intentions and unconscious habits, Whereas IT adoption Is a one-time decision, IS continuance may be a series of users' decisions and evaluations based on satisfaction with IS use. Moreover. habits also cannot be formed without satisfaction, even when a behavior is carried out repeatedly. Thus, experiences also play a critical role in satisfaction, as satisfaction is the consequence of direct experiences of actual behaviors. In particular, emotional experiences such as enjoyment can become as influential on IS use as are utilitarian experiences such as usefulness; this is especially true in light of the modern increase in membership-based hedonic systems - including online games, web-based social network services (SNS), blogs, and portals-all of which attempt to provide users with self-fulfilling value. Therefore, in order to understand more clearly the role of experiences in IS continuance, analysis must be conducted under a research framework that includes intentions, habits, and satisfaction, as experience may not only have duration-based moderating effects on the relationship between both intention and habit and the activation of IS use, but may also have content-based positive effects on satisfaction. This is consistent with the basic assumptions regarding the determining factors in IS continuance as suggested by Oritz de Guinea and Markus: consciousness, emotion, and habit. The principal objective of this study was to explore and assess the effects of experiences in IS continuance, with special consideration given to conscious intentions and unconscious habits, as well as satisfaction. IN service of this goal, along with a review of the relevant literature regarding the effects of experiences and habit on continuous IS use, this study suggested a research model that represents the roles of experience: its moderating role in the relationships of IS continuance with both conscious intention and unconscious habit, and its antecedent role in the development of satisfaction. For the validation of this research model. Korean university student users of 'Cyworld', one of the most influential social network services in South Korea, were surveyed, and the data were analyzed via partial least square (PLS) analysis to assess the implications of this study. In result most hypotheses in our research model were statistically supported with the exception of one. Although one hypothesis was not supported, the study's findings provide us with some important implications. First the role of experience in IS continuance differs from its role in IS acceptance. Second, the use of IS was explained by the dynamic balance between habit and intention. Third, the importance of satisfaction was confirmed from the perspective of IS continuance with experience.

선원의 인적 특성과 승선근무 특성에 따른 해운기업 복지후생 프로그램의 이용도 및 만족도에 관한 연구 (A Study on the Use and Satisfaction of the Shipping Companies' Welfare Program by the Characteristics of Crew's Demography and Working Condition on Board)

  • 이희상
    • 한국항해항만학회지
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    • 제36권3호
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    • pp.149-155
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    • 2012
  • 본 연구는 개별 선원들의 다양한 복지 욕구를 충족시키는데 중요한 역할을 담당하는 해운기업의 복지후생 실태를 조사해 보기 위하여 선원의 인적 특성과 승선근무 특성에 따른 복지후생 프로그램의 이용도를 분석하고, 이들 프로그램의 만족도가 회사에 대한 조직몰입도와 직무만족도에 미치는 영향을 검증하였다. 현재 승선 중인 선원 459명을 대상으로 조사 분석한 결과, 선원의 연령, 결혼여부, 직급, 승선기간, 회사 근속기간 등의 인적 특성과 승선근무 내성에 따라 복지후생 프로그램의 이용도에 차이가 있는 것으로 나타났다. 그리고 해운기업의 복지후생 프로그램의 이용에 따른 만족도가 높을수록 선원의 조직몰입도와 직무만족도가 높아지는 것으로 검증되었다.

Effects of Service Quality and Privacy Risk on Customer Satisfaction and Continuous Use Intention in Convenience Store Parcel Delivery Service: Moderating Role of Contactless Tendency

  • Na-Eun Jung;Hyung-Seok Lee
    • 한국컴퓨터정보학회논문지
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    • 제29권9호
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    • pp.255-268
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    • 2024
  • 본 연구는 편의점 택배서비스의 서비스 품질과 프라이버시 위험이 고객 만족도 및 지속적 이용의도에 미치는 영향을 실증적으로 분석하고, 비대면 성향의 조절효과를 검증하였다. 편의점 택배서비스를 위한 연구모형의 가설 검증을 위해 부분최소자승법에 의한 경로모형 분석을 실시하였다. 연구결과로는 첫째, 편의점 택배서비스의 서비스 품질 중 서비스 가격, 신뢰성, 편의성은 고객 만족에 유의한 영향을 미치는 것으로 나타났다. 반면, 대응성은 고객 만족에 유의한 영향을 미치지 못하는 것으로 나타났다. 둘째, 프라이버시 위험은 고객 만족과 지속적 이용의도에 유의한 영향을 미치는 것으로 나타났다. 셋째, 고객 만족은 지속적 이용의도에 유의한 영향을 미치는 것으로 나타났다. 넷째, 비대면 성향은 대응성과 만족 간의 관계를 조절하는 것으로 나타났다. 본 연구의 결과는 후속 연구와 실무적 서비스 전략 수립에 유용한 통찰을 제공할 것으로 기대된다.

치과의료서비스에 대한 환자만족 영향원인 -경남 일부 지역 치과의원을 중심으로- (Factors Affecting Patient Satisfaction of Dental Services Organizations)

  • 이은숙;박정란;최미숙
    • 한국치위생학회지
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    • 제5권2호
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    • pp.247-261
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    • 2005
  • The main objective of this study is to investigate the factors affecting patient satisfaction, repeat-use intention, and inducement intention for providing the suggestion for patient-oriented management of dental services organizations. For this study, the patient satisfaction model including 14 facets of satisfaction factors such as distance(time/location), human services(dentist-hygienist), treatment results, and facilities(convenient facilities/parking lot) was examined. Data were collected from 196 patients who visiting the same dental services organization more than two times of ten dental clinics at Kyeongsangnam-do area using self-administered questionnaire. Major results of the empirical analysis are as follows: First, patient satisfaction, repeat-use intention, and inducement intention were significantly correlated with gender, age, economic conditions among patients of dental clinics. Second, kindness of hygienist, treatment results, kindness of receptionist, waiting time, emergency medical services, and right-fee for services were found to have significant influence on dental services organizations. These research findings suggest that improvement of service quality in dental care and advancement in treatment ability of dentist and hygienist are very important to improve patient satisfaction and patient-oriented service system in dental services organizations.

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