• Journal of the Korean Society for Library and Information Science
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• v.41 no.2
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• pp.181-202
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• 2007

Academic libraries are at a turning point. Historically academic libraries were the natural destination for students, faculty, and researchers seeking information. These users came to the library by default. Academic libraries served as the repository for published information as well as the intermediary for acquiring material from the outside world. In this study, suggested are directions of academic library websites construction and current techniques related library 2.0 that could be applied digital information system of academic libraries. And discussed the recent status, problems and future directions of scholarly information service through websites supporting lecture and research prefect activities for faculties in Korean university libraries.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.12
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• pp.7060-7067
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• 2014

The reading activity of university students is the key element for the cultivation of creative human resources, and each university develops and performs the various cultural education and library program. Actually, the university libraries check the service periodically through library satisfaction surveys and the library user's actual condition survey to improve it, but the amount of reading, number of books lent and the rate of borrowers are still under expectation. Therefore, in this research, an in-depth analysis of lending books data for freshmen, as the service improvement and revitalization measures of university libraries for students, suggested the following: (1) the early education for the library users, (2) the opening of the students-participating library collections, (3) the use of the data using a library for the consulting with students (4) the establishment of the library depositary for education support, and (5) the introduction of the library CRM for individual student. Through this result, it would be substantially helpful for each university library (including two-year college), in which the number of lending books and the rate of borrowers are below expectations.

• Journal of the Korean Society for information Management
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• v.39 no.1
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• pp.17-44
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• 2022

The purpose of this study was to present a plan on the effect of non-face-to-face services on library anxiety facilities by analyzing the library anxiety factors of university library users. To this end, we look at the cases of university library user service response activities in response to the COVID-19 crisis and select 40 schools with the highest number of library visitors per student from among domestic four-year university libraries with 5,000 or more and less than 10,000 students. Methods of information service and program cases were analyzed, and K-LAS was reconstructed and surveyed for current students using the K university library, and frequency analysis, descriptive statistical analysis, exploratory factor analysis, and reliability analysis, correlation analysis, and multiple regression analysis were applied to analyze the library anxiety factors of users. Identify the relationship between 5 library anxiety factors and non-face-to-face service activation factors, such as physical/environmental factors of the library, data search selection factors, digital information system factors, librarian (staff) factors, and psychological/emotional factors, and activate non-face-to-face services. The influence of these factors on library anxiety factors was examined, and as a result, it was found that non-face-to-face service activation factors had the greatest influence on library digital information system anxiety factors. Based on the analysis results, it was attempted to derive a plan to relieve users' library anxiety by activating non-face-to-face services.

• Journal of Korean Society for Quality Management
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• v.51 no.1
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• pp.19-36
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• 2023

Purpose: The purpose of this study is to empirically verify the structural relationship between public library service-scape, flow, user satisfaction, and customer loyalty for adults who use public libraries for academic purposes in a changing public library environment. To this end, this study reviewed the concepts of public library service-scape, immersion, user satisfaction, and customer loyalty with existing literature, proposed a research model based on this, and empirically verified them. Methods: This study collected and statistically analyzed data for adults using public libraries for the purpose of reading books or studying. The collected data were checked using SPSS 24.0 and AMOS 24.0 and the research hypothesis was verified by analyzing the results using the structural equation modeling technique. Results: The results of the study are as follows. First, spatiality, aesthetics, and amenity of service-scapes have a positive effect on flow. Second, spatiality and amenity of service-scapes have a positive effect on user satisfaction. Third, Flow has a positive effect on user satisfaction. Fourth, Flow and user satisfaction have a positive effect on customer loyalty. Conclusion: This study is meaningful in that it suggests a strategic direction to enhance the service competitiveness of public libraries by strengthening the service-scape.

• Journal of the Korean Society for Library and Information Science
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• v.35 no.2
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• pp.133-149
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• 2001

This paper is a case study of Chonbuk National University Library. In the paper I analysed characteristics of the university and change of university libraries. Following that, I suggested the development direction of Chonbuk National University Library. I categorized Chonbuk National University Library program in two - direct service program and indirect service program. Under the categories I subdivided the university library program. After that I explained how the university library program contribute to the development of the university.

• Journal of the Korean Society for Library and Information Science
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• v.44 no.2
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• pp.29-50
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• 2010

The purpose of this study presents a model of the integrated online library service with LMS (Learning Management System). The new library service is called 'Library on Blackboard' which was developed and implemented by Murray State University Libraries in Murray, Kentucky, USA. This user-centered service with applied information technology has the potential to enhance the quality of the library performance in university libraries. The introduction of the Learning Management System in South Korea has a potential to enhance the education environment and promote new library services. With the emergence of new information technologies and growing popularity in online classes and distance education programs, the importance and usage of Learning Management Systems in higher education has increased.

• Journal of the Korean Society for Library and Information Science
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• v.44 no.1
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• pp.157-180
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• 2010

This research aims to analyze the recent status and problems of scholarly information service supporting lectures and research project activities for faculties in Korean university libraries, and to explore the current issues of same fields in U.S. advanced university libraries. Notably, this research suggested considerations for a new model of scholarly information service which is based on web 2.0(/library 2.0) supporting lectures and research project activities for faculties appropriate to Korea university libraries.

• Journal of the Korean Society for Library and Information Science
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• v.40 no.1
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• pp.335-351
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• 2006

For a library to be run more efficiently, its internal strengths and weaknesses, external opportunities and threats must be determined for forecasting on the basis of the diagnosis of the internal and external environment and situations, and optimum strategies and measures responsively deducted and utilized. Therefore, I had analyzed the strategic competition of university A's library using SWOT analysis, which has recently been spotlighted as an effective strategic competition analysis method. The conclusions thus obtained are as explained below. Firstly. the strengths of university A's library are the professional qualifications of the employees. work efficiency based on systematic operative plans and division of work load, and provision of high quality service following the establishment of the digital library. Secondly, its weaknesses are the insufficiency and limits of the usable resources, the lack of progressive future operation plans and systems, and the deficiency of a positive service mind. Thirdly, the opportunities are the possibility for new developments in accordance with the digital information environment. reinforcement of the operative efficiency throughout expanding its cooperation with external organizations and other libraries, and its transformation as the local library hub by opening up to the public. Fourthly, the threats are the lack of the school authorities' acknowledgement. and the degradation of the library's status in accordance, the users' various requests for information and advanced professional service according to the rapidly changing information environment. and the restriction of the library service based on the copyright law. Fifthly, as a result of analyzing the strategic competition of university A's library, measures such as the reinforcement of digital service by acquiring digital specialists. provision of extended service through active cooperation with external institutes and libraries. development and provision of differentiated service in accordance with the reinforced copyright law were proposed to improve the library's future competitiveness.

• Journal of the Korean Society for Library and Information Science
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• v.3
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• pp.25-46
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• 1973

The recent situation on developments in an expanding field of reference and information service is reviewed through the cooperative arrangements and comprehensive planning among libraries in America. The growth of reference cooperation is examined first along with the social forces that influenced the library interdependence for service. Of the various interlibrary programs identified in relation to the cooperative reference work, interlibrary loan is viewed as the key to the use of library resources based on equal access and making use of the tools for information and research, therefore a reference principle. Several kinds of library systems specifically intended to improve the reference situation are identified and described in detail without any attempt to evaluate their performance in terms of unit size, cost, or quality of the service.

• Journal of Digital Convergence
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• v.15 no.3
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• pp.301-306
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• 2017

With the popularization of smart-phone, a variety of application service user is a rising trend now. In contrast, studies concerning library application service that cast a long shadow over the life of students and citizens still lacking in many ways. This study evaluates user experience of Young-in Si public library application service, and investigates user requirements. I searched the real user reviews about Young-in Si library application both App store and Android market. As the final outcome, I found inconveniences and improvements of this service. The application is intuitive, but requires consistent design, strong identity and customizing main page. It will be suggested specific guidelines for the public library mobile services in other areas.