• 제목/요약/키워드: u-service factors

검색결과 164건 처리시간 0.026초

미국 레스토랑 서버들의 아시아 고객인식에 대한 연구: 외모적 관점에서 (A Study of Restaurant Servers' Perceptions of Asian Customers in the U.S.: From the Perspective of Physical Appearance)

  • 배금광;김대영
    • 한국조리학회지
    • /
    • 제19권5호
    • /
    • pp.146-157
    • /
    • 2013
  • 본 연구의 주목적은 미국 레스토랑 서버들의 아시아 고객들에 대한 인식을 조사하는데 있다. 서버들의 팁에 대한 기대수준과 양질의 서비스를 주고자 하는 의도를 세 개의 외모적 특징들 (성별, 의복, 비만)을 포함하고 있는 8개의 이미지를 활용하여 측정하였다. 8개의 각기 다른 조합으로 만들어진 조건들을 비교하기 위해서 반복측정 분산분석을 이용하였으며 그 결과, 미국 서버들의 아시아 고객들에 대한 팁의 기대수준과 양질의 서비스를 주려고 하는 의도는 고객의 외모적 특성에 따라 다르게 나타났으며, 의복과 성별의 상호작용에도 영향을 주었다. 이 연구결과는 고객의 외모적 차이에 상관없이 균등한 서비스를 제공할 수 있는 가이드라인 제작에 기초자료로 활용될 것으로 사료된다.

  • PDF

유비쿼터스 환경조형물에 대한 이용 만족도 평가 - 강남 U-STREET 미디어폴을 대상으로 - (A Study of User Satisfaction with Ubiquitous Environmental Sculptures - Focusing on the Gangnam U-STREET Media Pole -)

  • 김동찬;조휘인
    • 한국조경학회지
    • /
    • 제38권4호
    • /
    • pp.45-53
    • /
    • 2010
  • 본 연구는 유비쿼터스 환경에서 참여형 환경조형물의 이용자 만족도에 관한 연구를 통하여 앞으로 유비쿼터스 시대에 이용자들이 사용하게 될 환경조형물에 대한 만족도의 체감을 높이기 위한 사용성과 서비스, 기능성, 조형성에 대한 유비쿼터스 도시 공간 속에서의 U-환경조형물의 좀 더 발전적인 방향을 제시하고자 강남대로 U-Street에 설치되어진 U-환경조형물인 미디어 폴을 조사 대상지로 선정하였다. 연구결과를 요약하면 다음과 같다. 유비쿼터스 환경에서 시작단계의 환경조형물인 미디어 폴의 부문별 만족도 중에서 서비스 만족도, 기능성 만족도, 조형성 만족도와 미디어 폴의 종합적인 만족도로 설정한 후 조사 분석하여 만족도 연구를 수립하였다. 미디어 폴의 부문별 만족도에서 서비스 만족도는 대중교통 안내도, 기능성 만족도는 거리문화의 촉매제, 조형성 만족는 '형태성', 미디어 폴의 부문별 만족도와 종합 만족도 관계에서 기능성 만족도가 가장 큰 영향을 주는 것으로 나타났다. 이는 미디어 폴의 만족도에 가장 큰 영향을 주는 요인으로 나타난 만큼 도시공간에서 U-환경조형물의 만족도의 체감을 높이기 위한 미디어 폴의 다양한 컨텐츠 개발과 사용, 편리한 기술개발, 미디어 폴의 기능성 만족도에 대한 지속적 연구와 강남의 랜드 마크가 되기 위해서는 시민들과 소통하기 위한 즐거움과 감동을 줄 수 있는 스토리가 담긴 인간 중심의 기능성 요소 개발이 중요할 것이다. 현재 유비쿼터스의 초기단계는 가로 경관으로서 자연성이 결여, 환경조형물의 외피에 대한 개발, 인간에게 감동을 줄 수 있는 스토리텔링의 부재, 기술적 측면 부족, 수익성을 낼 수 있는 다양한 컨텐츠 개발, 투자에 비해 수익성 창출의 어려움, 사회소통 매개로서의 기능 등의 문제점을 보완해야 하며, 첨단 기술만이 아니라 경제적, 사회적, 문화적 측면을 고려한 똑똑한 기술보다는 편안하고 친인간적 기술로서 공간개발과 U-환경조형물의 설치가 요구되어야 할 것이다.

공공서비스의 공유경제 서비스모델 도입 위한 중요요인 분석 -우체국 서비스를 중심으로 (Service model development and importance analysis using shared economic service - As a specialization center for mail service)

  • 박성환;임춘성
    • 한국융합학회논문지
    • /
    • 제10권5호
    • /
    • pp.181-188
    • /
    • 2019
  • ICT기술을 기반으로 공유경제 서비스시스템을 사람들이 손쉽게 사용할 수 있다. 대부분의 공유경제 서비스는 민간기업에서 제공하고 있으며, 공공재에서의 논의는 미진하다. 현재 진행되는 공유경제 서비스를 택배서비스 관점에서 본다면 우버의 시스템이 대안이 될 수 있다. 우체국의 택배서비스는 ICT기술을 이용하지만 공유경제의 서비스와는 차이가 있다. 본 연구는 델파이 분석기법과 AHP방법론을 사용하여, 공유경제 시스템을 도입하는데 있어서 중요요인들을 도출하였다. 그 결과 상위계층에서는 사회경제적 특성이 가장 중요한 것으로 나타났으며, 하위계층에서는 공유경제 플랫폼, 유휴자원의 공유, 스마트폰의 대중화, 전자상거래의 증가가 4가지 중요 요인임을 알 수 있었다. 이 연구를 통해서 공유경제의 본질인 '효율의 극대화'를 위해서 공공재에 공유경제 시스템에 도입의 필요성과 도입 시 중요요인에 대해서 제시하고 있다.

Empirical Analysis of Learning Effectiveness in u-Learning Environment with Digital Textbook

  • Lee, Bong-Gyou;Kim, Seong-Jin;Park, Keon-Chul;Kim, Su-Jin;Jeong, Eui-Suk
    • KSII Transactions on Internet and Information Systems (TIIS)
    • /
    • 제6권3호
    • /
    • pp.869-885
    • /
    • 2012
  • The purpose of this study is to present innovative approaches for u-Learning environment in public education with Digital Textbook. The Korean Government has been making efforts to introduce the u-Learning environment to maximize the learning effect in public education with Digital Textbook. However, there are only a few studies that analyze the effectiveness of u-Learning environment and Digital Textbook. This paper reviews the current status of u-Learning environment in Korea and analyzes the satisfaction level with Digital Textbooks. The first survey regarding technological factors was collected from 197 students. The results of the survey revealed that the level of satisfaction has declined over a year. The weakness of the study is that the sample frame is insufficient and survey questions did not reflect diverse factors of learning effectiveness. To supplement these shortcomings, 2,226 students were asked about learning performance. The results of the survey showed that the satisfaction with Digital Textbooks is much higher than that of paper textbooks. However, this paper is limited to u-Learning environments in public education. Therefore, research needs to be improved by reflecting both public and private sectors of education in following studies. This paper suggests useful guidelines to educators in improving their u-Learning environment.

토픽모델링을 이용한 국가간 행복과 불행 토픽 비교 분석 : 한국, 미국, 영국, 브라질 (Comparative Analysis of Happiness and Unhappiness using Topic Modeling: Korea, U.S., U.K., and Brazil)

  • 이소현;이연경;송의령;김희웅
    • 지식경영연구
    • /
    • 제18권3호
    • /
    • pp.101-124
    • /
    • 2017
  • Recently, 'happiness' has become a major issue of national level, exceeding the matter of personal issue. Especially, Korea has actually increased its GDP by focusing on the economic growth for decades, and now it has achieved the economic/technical development as an IT power. However, Korean people's satisfaction with life called 'happiness index' is moving back every year. Even though there have been continuous efforts to enhance the national happiness by mentioning it as an essential issue in the national level, there are not many researches related to it. This study drew measures to enhance happiness by extracting happiness factors and unhappiness factors of Korea through social network service. Especially, it aims to analyze, compare, and apply happiness factors and unhappiness factors of three countries such as the US, UK, and Brazil with higher happiness indexes than Korea. For this, through the topic modeling of text mining technique, postings including keywords about happiness and unhappiness were collected/analyzed from Twitter of Korea, the US, UK, and Brazil. The significance of this study is to discuss measures to increase happiness and to decrease unhappiness by mining/analyzing the actual public opinions about happiness and unhappiness in four countries like Korea, the US, UK, and Brazil by using the topic modeling. Through this, the quality of life of Korean people could be improved by suggesting measures to enhance happiness and to decrease unhappiness in the level of individual, family, society, and government.

머신러닝 기반 건강컨설팅 성공여부 예측모형 개발 (Developing a Model for Predicting Success of Machine Learning based Health Consulting)

  • 이상호;송태민
    • 한국IT서비스학회지
    • /
    • 제17권1호
    • /
    • pp.91-103
    • /
    • 2018
  • This study developed a prediction model using machine learning technology and predicted the success of health consulting by using life log data generated through u-Health service. The model index of the Random Forest model was the highest using. As a result of analyzing the Random Forest model, blood pressure was the most influential factor in the success or failure of metabolic syndrome in the subjects of u-Health service, followed by triglycerides, body weight, blood sugar, high cholesterol, and medication appear. muscular, basal metabolic rate and high-density lipoprotein cholesterol were increased; waist circumference, Blood sugar and triglyceride were decreased. Further, biometrics and health behavior improved. After nine months of u-health services, the number of subjects with four or more factors for metabolic syndrome decreased by 28.6%; 3.7% of regular drinkers stopped drinking; 23.2% of subjects who rarely exercised began to exercise twice a week or more; and 20.0% of smokers stopped smoking. If the predictive model developed in this study is linked with CBR, it can be used as case study data of CBR with high probability of success in the prediction model to improve the compliance of the subject and to improve the qualitative effect of counseling for the improvement of the metabolic syndrome.

자발성을 고려한 u-Healthcare 서비스의 이용의도에 관한 연구 (A Study of Usage Intention on the u-Healthcare Service with Voluntariness)

  • 이창원;장성희
    • 한국경영과학회지
    • /
    • 제37권4호
    • /
    • pp.225-238
    • /
    • 2012
  • The purpose of this study is to examine the factors influencing usage intention of u-Healthcare with voluntariness in long-term care hospitals. This model tests various theoretical research hypotheses relating to u-Healthcare, UTAUT theory and voluntariness. The proposed model is analyzed to target long-term care hospitals. Questionnaires have been collected during two months of 2010 and total 142 has been considered to be valid. Smart PLS (partial least square) 2.0 and SPSS 15.0 have been utilized for deriving the study results. The results of hypothesis testing are as follows. First, performance expectance, effort expectancy and social influence positively influence usage intention. Second, facilitation not influence usage intention. Still due to lack of technical infrastructure to promote conditions of use u-Healthcare in long-care hospitals for u-Healthcare system also considered to be not significantly affected. Finally, performance expectance to usage intention for low voluntariness group is significantly larger than those for high voluntariness group. In addition, social influence to usage intention for high voluntarines group is significantly larger than those for low voluntariness group.

A Comparative Study of Korean and the US College Female Students′ Clothing Buying Behavior

  • Hwang, Choon-Sup;Kim, Sun-Ah
    • International Journal of Costume and Fashion
    • /
    • 제4권
    • /
    • pp.47-61
    • /
    • 2004
  • This study analyzed the buying patterns of American and Korean female college students in terms of criteria for clothing selection; store preferences; criteria for store selection; fashion information sources; expressions of customer dissatisfaction; purchasing frequency and motivations for purchasing clothes. The study was implemented through self-administered questionnaires which were back translated for validity. The samples consisted of 730 female college students majoring in the fields related to clothing and textiles: 310 U.S. and 412 Korean students. Likert scales were used for most measures with 1=never or very unimportant and 5=always or very important. Data were analyzed by factor analysis, analysis of covariance, Duncans multiple comparison, and t-test. Results are as follows: 1) Design factor was the most important criteria in clothing selection with no differences between country groups. There were, however, significant differences for psychological exhibition factors, practical and economic factors. 2) Both groups preferred specialty and department stores, with department stores more popular in Korea. 3) Merchandise was the most important store selection criterion and fashion magazines and self-experience were rated as the most important information sources for the both groups. 4) Korean group expressed their dissatisfaction with and observable problem with a product before purchase more often than U.S. group, but the U.S. group was more vocal about color loss or shrinkage after care procedures. 5) Some clear differences between the two countries emerged. Marketers targeting American consumers should pay more attention to practicality and service; to Korean consumers more symbolic meaning of products.

서울지역 패밀리레스토랑 외식고객의 가치인지에 미치는 물리적 증거 영향 (The Influence of Physical Evidence on Perception of Eating-out Customer's Value at Family Restaurants in Seoul)

  • 윤태환;형도윤
    • 한국식품조리과학회지
    • /
    • 제24권3호
    • /
    • pp.367-374
    • /
    • 2008
  • The principal objective of this study was to determine the influence of physical evidence's performance on perception of value at family restaurants in Seoul. Frequency analysis, t-test, ANOVA, reliability analysis, factor analysis, multiregression analysis were employed to analyze the data. The physical evidence was divided into 3 factors. Factor 1, 'matters related to appearances and decoration'; and Factor 3, matters related to atmosphere' differed significantly with monthly pocket money. However, all factors differed significantly by partner. Additionally, all factors positively(+) influenced customer's perception of value. In particular, factor 1, 'matters related to appearances and decoration' was the most positive factor. As a result, physical evidence can be regarded as efficient marketing tactic by which the intangible factors of restaurant-business may be removed. Therefore, food-service companies should endeavor to manage physical evidence ideally as a means of reducing the negative characteristics of service toward customers and inducing customers perceptions of value at family restaurants.

Correlation between Appearance Management Behaviors and Mental Health Level of Female University Students for U-mental Healthcare

  • Choi, Hye-Jung;Woo, Hee-Sun
    • 한국컴퓨터정보학회논문지
    • /
    • 제24권3호
    • /
    • pp.167-174
    • /
    • 2019
  • It is a descriptive study for the relationship between appearance management behaviors and mental health of some female college students. We analyzes 433 self-administered questionnaires from March to June 2017 for female students who enrolled in three-year colleges in Seoul and Gyeonggi province, South Korea. The conclusion is as follows. We used IBM SPSS Statistics 22.0(SPSS Inc., Chicago, IL, USA) for the analysis by person's characteristics, t-test and one way ANOVA, multiple regression analyses. The second-year grade shows higher points than the first-year grade in appearance management behaviors and mental health level(p<0.001, p<0.05). In addition, when students has the higher level of the household as the humanities students, they have higher level of mental health level(p<0.001). The most influential factors affecting the mental health level of female college students are domestic economic level and cosmetic management behavioral factors. The level of mental health was higher in the middle and upper group of the domestic economic level. When they do more cosmetic management behavior, they have lower the mental health level. In conclusion, it is deemed necessary for students to attend intensive and sufficient counseling with an academic advisor. The continuous attention through school counseling management services depending on grade, domestic economy level, and cosmetic management behavior is necessary in order to enhance the level of mental health for female students. In addition to that, the college needs to develop individual customized psychology counseling and educational programs through U-mental healthcare service in order to lessen the great pressure of sensitive information and provide mental consultation. The college needs to consider students' characteristics and needs from the results of this study. It is considered that a smart mental healthcare program will be needed to identify mental health of the individual through the systematic approach.