Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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Service model development and importance analysis using shared economic service - As a specialization center for mail service

공공서비스의 공유경제 서비스모델 도입 위한 중요요인 분석 -우체국 서비스를 중심으로

  • Park, Sung Hwan (Department of Convergence Technology & Management Engineering, Yonsei University Graduate School) ;
  • Leem, Choon Seong (Department of Industrial Engineering, College of Engineering, Yonsei University)
  • 박성환 (연세대학교 대학원 융합기술경영공학과) ;
  • 임춘성 (연세대학교 공과대학 산업공학과)
  • Received : 2018.11.14
  • Accepted : 2019.05.20
  • Published : 2019.05.28
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Abstract

People can easily use a shared economic service system based on ICT technology. Most of the shared economic services are provided by private companies, and discussion on public goods is insufficient. If we look at the current shared economic service from the point of view of courier service, $\ddot{U}ber^{\prime}s$ system can be an alternative. The post office courier service uses ICT technology but differs from the service of the shared economy. This study uses Delphi analyzer method and AHP methodology to derive important factors in introducing shared economic system. As a result, socioeconomic characteristics were found to be the most important in the upper tier, and the shared economic platform, sharing of idle resources, popularization of smartphone, and increase of e - commerce were the four important factors in the lower tier. In order to maximize efficiency, which is the essence of the shared economy, the necessity of introduction into the shared economic system and important factors in the introduction of public goods are presented.

ICT기술을 기반으로 공유경제 서비스시스템을 사람들이 손쉽게 사용할 수 있다. 대부분의 공유경제 서비스는 민간기업에서 제공하고 있으며, 공공재에서의 논의는 미진하다. 현재 진행되는 공유경제 서비스를 택배서비스 관점에서 본다면 우버의 시스템이 대안이 될 수 있다. 우체국의 택배서비스는 ICT기술을 이용하지만 공유경제의 서비스와는 차이가 있다. 본 연구는 델파이 분석기법과 AHP방법론을 사용하여, 공유경제 시스템을 도입하는데 있어서 중요요인들을 도출하였다. 그 결과 상위계층에서는 사회경제적 특성이 가장 중요한 것으로 나타났으며, 하위계층에서는 공유경제 플랫폼, 유휴자원의 공유, 스마트폰의 대중화, 전자상거래의 증가가 4가지 중요 요인임을 알 수 있었다. 이 연구를 통해서 공유경제의 본질인 '효율의 극대화'를 위해서 공공재에 공유경제 시스템에 도입의 필요성과 도입 시 중요요인에 대해서 제시하고 있다.

Keywords

OHHGBW_2019_v10n5_181_f0001.png 이미지

Fig. 1. Research model of upper and lower class hierarchy

Table 1. Characteristics of sample

OHHGBW_2019_v10n5_181_t0001.png 이미지

Table 2. The evaluation results

OHHGBW_2019_v10n5_181_t0002.png 이미지

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