• Proceedings of the Korean Operations and Management Science Society Conference
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• 2004.05a
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• pp.331-334
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• 2004

There are many researches investigating a causal relationship among service performance level, customer satisfaction, and customer loyalty. It is believed that a high service performance level increases customer satisfaction, which again has a significant effect on customer loyalty and profitability. The premise in this work is that the effect of customer satisfaction on customer loyalty may be time-lagged. This paper aims to model a causal relationship among service performance level, customer satisfaction, and customer loyalty with such a time-lag consideration. This study is conducted on the very high-speed digital subscriber lines service, which is a highly advanced high-speed internet service, and the results also be discussed.

• Proceedings of the KIEE Conference
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• 1987.07b
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• pp.924-927
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• 1987

This paper describes the design of ISDN D channel Layer 3 protocol for the supplementary service after the Basic Service was implemented. It provides overview interaction diagram for user side and network side of the interface for a circuit-switched call as a design model and explains processes and signals.

• Electronics and Telecommunications Trends
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• v.7 no.2
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• pp.111-118
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• 1992

본 고에서는 프랑스에서 비디오텍스 정보 센터에 관한 정보를 이용자에게 사용하기 쉽고 편리한 방법으로 제공하고 있는 Minitel Guide to Service(MGS)라는 서비스에 관하여 기술하였다.

• Proceedings of the Korean Institute of Communication Sciences Conference
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• 2004.11a
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• pp.187-187
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• 2004

• Proceedings of the CALSEC Conference
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• 2001.08a
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• pp.477-482
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• 2001

Under rapidly changing business surrounding, companies need information systems to keep their competitive powers and forecast business surroundings beforehand. In these trends, interests of ASP (Application Service Provider) service is increasing because of the advantage for efficiency to maintain a system and an inexpensive investment to build a system, and this service is rapidly spreading to many parts from simple functions to ERP system. In this research, we argue about these problems and about administrative framework technology for efficient ASP service of ERP system.

• Annual Conference of KIPS
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• 2011.11a
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• pp.181-184
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• 2011

최근 컴퓨터 가상화 기술이 발전됨에 따라 필요한 소프트웨어를 서비스 형태로 사용하는 소프트웨어 서비스(Software as a Service SaaS)가 많은 응용분야에서 사용되고 있다. 그러나 소프트웨어 서비스를 제공하는 기존 시스템은 사용자의 증가에 서버 성능이 급속히 저하되는 문제점과 일시적인 사용자 폭증으로 생기는 핫스팟(Hotspot)에 안정적인 서비스를 제공하지 못하는 문제점을 가지고 있다. 이러한 문제점들을 해결하기 위하여 본 논문은 소프트웨어 실행을 위한 작업들이 모두 서버에서 실행되는 것이 아니라 데이터 집중적인 작업들은 서버에서 직접 실행하고 그래픽 집중적인 작업들은 네트워크 전송을 통하여 클라이언트에서 처리되는 분할 실행 방식과 개별적으로 운영되는 SaaS 서버들을 하나로 통합하는 시스템을 제안한다.

• Informatization Policy
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• v.18 no.2
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• pp.85-98
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• 2011

This paper attempts to develop an index of mobile telecommunications service quality through econometric analysis using data of the leading telco in each OECD country. CapEx of the operator was selected as a proxy variable to represent the quality of the service. To eliminate the part which is dependent on the population and size from CapEx, however, CapEx was regressed on population, area, 3G coverage, Herfindahl-Hirschman Index (HHI) of mobile market, EBITDA margin, and market share of the leading operator. Then, the part of CapEx, which was explained by size and population, was subtracted from CapEx, and the remaining part was regarded as the quality index of mobile telecommunications service. Comparisons among quality indexes of each country revealed that the service quality in Korea and Japan is better than that of France, UK and Germany.

• 한국IT서비스학회:학술대회논문집
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• 2007.11a
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• pp.373-377
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• 2007

유비쿼터스 환경에서 사용자에게 유용한 서비스를 제공하기 위해서는 기능을 명시적으로 제공하기 보다는 사용자의 요구에 따라서 능동형으로 제공하는 기능이 필요하다. 이러한 능동형 서비스는 알아서 서비스를 수행하는 기능으로 CAMUS 시스템에서는 서비스 탐색 부분에서 사용된다. 즉 시스템의 상황에 따라서 메시지 시스템을 구현하는 경우에 자원의 형태에 따라서 영상 메세징, TTS 기능을 이용한 메세징, Text 기반 메세징 시스템으로 자동적으로 처리할 수 있다. 이를 위해 CAMUS 서버에는 SAM(Service Agent Manager) 과의 통신을 통해 환경 내에 존재하는 센서와 장치들 (Service Agent)을 관리 및 제어한다. 이러한 Service Agent Manager 는 여러 다양한 환경에 설치되어 환경 내에 위치한 다양한 센서로부터 정보를 얻고 그 정보를 CAMUS 메인 서버에 전달하는 한편 CAMUS 메인 서버로부터 실행명령을 받아 환경 내 장치를 제어하는 역할을 한다. 이러한 Service Agent Manager는 임의의 공간 내에 설치될 수 있으며 로봇단말이나 개인 휴대단말 등에도 설치될 수 있다 이 논문에서는 SAM(Service Agent Manager) 과 CAMUS 서버에서 원하는 서비스를 탐색하는 방법에 대한 내용을 기술하였다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.9 no.12
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• pp.4950-4966
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• 2015

Cloud providers now face the problem of estimating the amount of computing resources required to satisfy a future workload. In this paper, a virtual machine provisioning (VMP) mechanism is designed to adapt workload fluctuation. The arrival rate of forthcoming jobs is predicted for acquiring the proper service rate by adopting an exponential smoothing (ES) method. The proper service rate is estimated to guarantee the service level agreement (SLA) constraints by using a diffusion approximation statistical model. The VMP problem is formulated as a facility location problem. Furthermore, it is characterized as the maximization of submodular function subject to the matroid constraints. A greedy-based VMP algorithm is designed to obtain the optimal virtual machine provision pattern. Simulation results illustrate that the proposed mechanism could increase the average profit efficiently without incurring significant quality of service (QoS) violations.

• Asia-Pacific Journal of Business
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• v.3 no.2
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• pp.16-22
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• 2012

Korean mobile telecommunications market is shifting from 2G to 3G service. Considering the revenue of voice-based communication has reached its maximum, 3G services can provide telecommunication companies with the opportunity to increase their revenues. As the competition in the market is becoming fierce, mobile carriers are trying to increase their profits by preventing their customers from switching to rivals. In this regard, managing customer can be a key success factor of the mobile telecommunications business by retaining existing customer. In this research, we tried to develop and test a model that aids further understanding of the determinants of continuance intention to use the current 3G service. We conducted empirical study through the analysis of 3G service users' data in Korea. The results indicated that continuance intention to use the current 3G is dependent on the customer's satisfaction with the service quality, handset, and brand image. We hope that analysis results will have significant implications in terms of both practical and theoretical aspects.