• 지능정보연구
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• 제20권4호
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• pp.89-105
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• 2014

Web2.0의 등장과 함께 급속히 발전해온 온라인 포럼, 블로그, 트위터, 페이스북과 같은 소셜 미디어 서비스는 소비자와 소비자간의 의사소통을 넘어 이제 기업과 소비자 사이의 새로운 커뮤니케이션 매체로도 인식되고 있다. 때문에 기업뿐만 아니라 수많은 기관, 조직 등에서도 소셜미디어를 활용하여 소비자와 적극적인 의사소통을 전개하고 있으며, 나아가 소셜 미디어 콘텐츠에 담겨있는 소비자 고객들의 의견, 관심, 불만, 평판 등을 분석하고 이해하며 비즈니스에 적용하기 위해 이를 적극 분석하는 단계로 진화하고 있다. 이러한 연구의 한 분야로서 비정형 텍스트 콘텐츠와 같은 빅 데이터에서 저자의 감성이나 의견 등을 추출하는 오피니언 마이닝과 감성분석 기법이 소셜미디어 콘텐츠 분석에도 활발히 이용되고 있으며, 이미 여러 연구에서 이를 위한 방법론, 테크닉, 툴 등을 제시하고 있다. 그러나 아직 대량의 소셜미디어 데이터를 수집하여 언어처리를 거치고 의미를 해석하여 비즈니스 인사이트를 도출하는 전반의 과정을 제시한 연구가 많지 않으며, 그 결과를 의사결정자들이 쉽게 이해할 수 있는 시각화 기법으로 풀어내는 것 또한 드문 실정이다. 그러므로 본 연구에서는 소셜미디어 콘텐츠의 오피니언 마이닝을 위한 실무적인 분석방법을 제시하고 이를 통해 기업의사결정을 지원할 수 있는 시각화된 결과물을 제시하고자 하였다. 이를 위해 한국 인스턴트 식품 1위 기업의 대표 상품인 N-라면을 사례 연구의 대상으로 실제 블로그 데이터와 뉴스를 수집/분석하고 결과를 도출하였다. 또한 이런 과정에서 프리웨어 오픈 소스 R을 이용함으로써 비용부담 없이 어떤 조직에서도 적용할 수 있는 레퍼런스를 구현하였다. 그러므로 저자들은 본 연구의 분석방법과 결과물들이 식품산업뿐만 아니라 타 산업에서도 바로 적용 가능한 실용적 가이드와 참조자료가 될 것으로 기대한다.

• 감성과학
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• 제16권2호
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• pp.167-176
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• 2013

소셜 미디어의 급속한 발달로 인해 사용자가 생성한 텍스트 데이터가 급증하고 있다. 오피니언 마이닝에서는 이러한 사용자의 텍스트를 분석하여 사용자의 의견을 추출하고 있다. 특히 오피니언 마이닝의 세부 분야인 정서분석에서는 텍스트에서 사용자의 정서를 추출하는 것이 주된 목적인데, 이를 위해서는 정서 단어 목록 구축이 필수적이다. 본 논문에서는 소셜 미디어의 정서 분석을 위해서 대표적인 소셜 미디어인 페이스북 텍스트를 사용하여 정서 단어 목록을 구축하였다. 페이스북 텍스트로부터 데이터를 수집한 후 정서 단어를 선별하고 설문을 통하여 정서가와 활성화 차원을 측정하였다. 그 결과 정서가, 활성화 차원을 포함한 267개 정서 단어 목록을 구축하였다.

• 한국콘텐츠학회논문지
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• 제20권6호
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• pp.460-469
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• 2020

본 연구는 코로나19 사태로 인하여 최근 이슈로 떠오르는 '마스크 5부제'에 대한 온라인 뉴스 기사와 카페글을 분석하여 언론과 대중들의 반응을 담고 있는 매스 미디어와 소셜 미디어 의제를 파악하고, 그 차이점을 알아보았다. 분석을 위해 네이버 뉴스 기사 전문 2,096건과 카페글 1,840건을 수집하고 데이터 전처리 과정과 정제과정을 거쳐 단어 빈도분석, 워드 클라우드, LDA 토픽모델링 분석을 실시하였다. 분석 결과, 매스 미디어에 비해 소셜 미디어는 '대리 구매', '개학 연기', '마스크 사용', '마스크 구입'과 같이 실생활 관련 토픽이 나타나 개인 미디어의 특성이 반영되어 정보 전달의 기능 보다는 개인의 의견, 감정, 정보를 교류하는 역할을 하는 것으로 나타났다. 본 연구에 적용된 연구방법의 적용으로 다양한 미디어 분석을 통해 사회이슈가 공중의제화되고, 정부의제로 진화하는 정책의제설정 과정에서 참고자료로 활용될 수 있을 것이다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제8권2호
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• pp.583-600
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• 2014

Social media is considered a valuable platform for gathering and analyzing the collective and subconscious opinions of people in Internet and mobile environments, where they express, explicitly and implicitly, their daily preferences for brands and products. Extracting and tracking the various attitudes and concerns that people express through social media could enable us to categorize brands and decipher individuals' cognitive decision-making structure in their choice of brands. We investigate the cognitive network structure of consumers by building an inter-category map through the mining of big data. In so doing, we create an improved online recommendation model. Building on economic sociology theory, we suggest a framework for revealing collective preference by analyzing the patterns of brand names that users frequently mention in the online public sphere. We expect that our study will be useful for those conducting theoretical research on digital marketing strategies and doing practical work on branding strategies.

• International Journal of Computer Science & Network Security
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• 제22권3호
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• pp.396-404
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• 2022

Online social networks contain a large amount of data that can be converted into valuable and insightful information. Text mining approaches allow exploring large-scale data efficiently. Therefore, this study reviews the recent literature on text mining in online social networks in a way that produces valid and valuable knowledge for further research. The review identifies text mining techniques used in social networking, the data used, tools, and the challenges. Research questions were formulated, then search strategy and selection criteria were defined, followed by the analysis of each paper to extract the data relevant to the research questions. The result shows that the most social media platforms used as a source of the data are Twitter and Facebook. The most common text mining technique were sentiment analysis and topic modeling. Classification and clustering were the most common approaches applied by the studies. The challenges include the need for processing with huge volumes of data, the noise, and the dynamic of the data. The study explores the recent development in text mining approaches in social networking by providing state and general view of work done in this research area.

• 복식문화연구
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• 제32권2호
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• pp.215-231
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• 2024

The changing media landscape has diversified how and what is discussed about fashion. This study aims to examine expert discussions about fashion shows on social media from the perspective of fashion criticism. To achieve this goal objectively, a text mining program, Leximancer, was used. In total, 58 videos were collected from the panel discussion section of Showstudio from S/S 21 to S/S 24, and the results of text mining on 24,080 collected texts after refinement are detailed here. First, the researchers examined the frequency of keywords by season. This revealed that in 2021-2022, digital transformation, diversity, and fashion films are now commonly used to promote fashion collections, often replacing traditional catwalk shows. From 2023, sustainability and virtuality appeared more frequently, and fashion brands focused on storytelling to communicate seasonal concepts. In S/S 2024, the rise of luxury brand keywords and an increased focus on consumption has been evident. This suggests that it is influenced by social and cultural phenomena. Second, the overall keywords were analyzed and categorized into five concepts: formal descriptions and explanations of the collection's outfits, sociocultural evaluations of fashion shows and designers, assessments of the commerciality and sustainability of the current fashion industry, interpretations of fashion presentations, and discussions of the role of fashion shows in the future. The significance of this study lies in its identification of the specificity of contemporary fashion criticism and its objective approach to critical research.

• Asia Marketing Journal
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• 제22권3호
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• pp.71-85
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• 2020

Social media has emerged as a major hub of engagement between brands and consumers in recent years, and allows user-generated content to serve as a powerful means of encouraging communication between the sides. However, it is challenging to negotiate user-generated content owing to its lack of structure and the enormous amount generated. This study focuses on the hashtag, a metadata tag that reflects customers' brand perception through social media platforms. Online users share their knowledge and impressions using a wide variety of hashtags. We examine hashtags that co-occur with particular branded hashtags on the social media platform, Instagram, to derive insights about brand perception. We apply text mining technology and network analysis to identify the perceptions of brand images among consumers on the site, where this helps distinguish among the diverse personalities of the brands. This study contributes to highlighting the value of hashtags in constructing brand personality in the context of online marketing.

• 한국의류학회지
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• 제41권6호
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• pp.1060-1070
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• 2017

This study seeks methods to analyze users' perception in fashion designs shown in social media using textmining analysis methods. The research methods selected 'men's stripe shirts' as subjects and collected texts related to the subject mainly from blogs. Texts from 13,648 posts from November 1st, 2015 to October 31st, 2016 were analyzed by applying the LDA algorithm and content analysis. As a result, the wearing status per season and subjects of men's stripe shirts were derived. Across the entire period, the main topics discussed by users to be pattern, customized suits, brands, coordination and purchase information. In terms of seasons, spring time showed the sharing of information on coordinating daily looks or boyfriend looks, and during the winter season the information shared were about shirts suitable for special occasions such as job interviews and stripe shirts that match suits. The study results showed that text-mining analysis is capable of analyzing the context and provide a user-centered index responding to demands newly mentioned by users along with the rapid changes in fashion design trends.

• 산업경영시스템학회지
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• 제41권2호
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• pp.9-15
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• 2018

This study is intended to investigate that it is possible to analyze the public awareness and satisfaction of the weather forecast service provided by the Korea Meteorological Administration (KMA) through social media data as a way to overcome limitations of the questionnaire-based survey in the previous research. Sentiment analysis and association rule mining were used for Twitter data containing opinions about the weather forecast service. As a result of sentiment analysis, the frequency of negative opinions was very high, about 75%, relative to positive opinions because of the nature of public services. The detailed analysis shows that a large portion of users are dissatisfied with precipitation forecast and that it is needed to analyze the two kinds of error types of the precipitation forecast, namely, 'False alarm' and 'Miss' in more detail. Therefore, association rule mining was performed on negative tweets for each of these error types. As a result, it was found that a considerable number of complaints occurred when preventive actions were useless because the forecast predicting rain had a 'False alarm' error. In addition, this study found that people's dissatisfaction increased when they experienced inconveniences due to either unpredictable high winds and heavy rains in summer or severe cold in winter, which were missed by weather forecast. This study suggests that the analysis of social media data can provide detailed information about forecast users' opinion in almost real time, which is impossible through survey or interview.

• 인터넷정보학회논문지
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• 제19권1호
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• pp.155-166
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• 2018

These days, online media, such as blogospheres, online communities, and social networking sites, provides the uncountable user-generated content (UGC) to discover market intelligence and business insight with. The business has been interested in consumers, and constantly requires the approach to identify consumers' opinions and competitive advantage in the competing market. Analyzing consumers' opinion about oneself and rivals can help decision makers to gain in-depth and fine-grained understanding on the human and social behavioral dynamics underlying the competition. In order to accomplish the comparison study for rival products and companies, we attempted to do competitive analysis using text mining with online UGC for two popular and competing ramens, a market leader and a market follower, in the Korean instant noodle market. Furthermore, to overcome the lack of the Korean sentiment lexicon, we developed the domain specific sentiment dictionary of Korean texts. We gathered 19,386 pieces of blogs and forum messages, developed the Korean sentiment dictionary, and defined the taxonomy for categorization. In the context of our study, we employed sentiment analysis to present consumers' opinion and statistical analysis to demonstrate the differences between the competitors. Our results show that the sentiment portrayed by the text mining clearly differentiate the two rival noodles and convincingly confirm that one is a market leader and the other is a follower. In this regard, we expect this comparison can help business decision makers to understand rich in-depth competitive intelligence hidden in the social media.