• Title/Summary/Keyword: service aspects

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The Analysis of Statistics and Scientific Inquiries Types in Korea Astronomy and Space Science Institute Q&A Service (한국천문연구원 질문상자의 통계 및 과학탐구 질문유형 분석)

  • Yim In Sung;Sung Hyun Il;Sohn Sangmo;Ahn Young Sook;Kim Bong Gyu;Choe Seung-Urn
    • Journal of the Korean earth science society
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    • v.26 no.6
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    • pp.551-559
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    • 2005
  • The Q&A service of the official Korea Astronomy and Space Science Institute (KASI) webpage was installed in 2000 and have been actively used since then. In this paper, we analyze the questions asked through the Q&A service and the number of inquiries with the aid of statistical methods. We also study the contents of the questions. Specifically, we have created statistics of questions and inquiries that go monthly and yearly, and have developed categories to analyze the characteristics of questions in regards to their cognitive aspects. Each question is categorized into two elements based on their recognitive aspect: science knowledge or science study. Each element also has sub-categories that help readers understand the characteristics of the questions. For the analysis, we used a sample consisted of questions from July to December, 2004. Through this study, we achieved a better understanding of the questions asked by the Q&A service. We are planning to improve the quality of the Q&A service by extending the size of the FAQ(frequently asked questions). Throughout this study, we find that the number of questions are increasing with time, and the overall quality of the questions is improving. As we expect the number of people using our Q&A service to increase and the questions to get more difficult to answer, development of improved content is required.

Change of Pre-Service Elementary Teachers' Professional Visions through Video-Based Reflection on Science Classroom (과학 수업 비디오에 기초한 반성 활동을 통한 초등 예비교사의 전문적 시각의 변화)

  • Yoon, Hye-Gyoung;Song, Youngjin
    • Journal of The Korean Association For Science Education
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    • v.37 no.4
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    • pp.553-564
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    • 2017
  • This study investigated the change of pre-service elementary teachers' professional visions through video-based reflection on science teaching with focus on their attention and pedagogical reasoning about student learning. Specifically, we compared two reflection cycles before and after pre-service elementary teachers went through the collaborative video-based reflection process in a professional learning community. The primary data were collected from eight pre-service elementary teachers and included their science lesson plans, videotaped lessons, video-reflection papers, and transcripts from the interviews. Pre-service elementary teachers' attention was categorized in five aspects: classroom management & control, teacher's instruction, students' thinking & learning, subject knowledge, and assessment. The level of their pedagogical reasoning about student thinking and learning was determined with six levels based on the number of evidence, evidence area, and evidence type. The findings revealed that 1) individual reflection is not enough - collaborative reflection is essential to change their attention toward students learning and thinking 2) pedagogical reasoning levels increase gradually throughout the individual and collaborative video-based reflection processes. The participants not only attributed student learning solely to the characteristics of students but also connected it with their own instruction or science content knowledge and used different types of evidences as they went through two reflection cycles. Implications for using video in the teacher education program were discussed.

Minimizing the Risk of an Open Computing Environment Using the MAD Portfolio Optimization (최적포트폴리오 기법을 이용한 개방형 전산 환경의 안정성 확보에 관한 연구)

  • Kim, Hak-Jin;Park, Ji-Hyoun
    • Journal of Intelligence and Information Systems
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    • v.15 no.2
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    • pp.15-31
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    • 2009
  • The next generation IT environment is expected to be an open computing environment based on Grid computing technologies, which allow users to access to any type of computing resources through networks. The open computing environment has benefits in aspects of resource utilization, collaboration, flexibility and cost reduction. Due to the variation in performance of open computing resources, however, resource allocation simply based on users' budget and time constraints often fails to meet the Service Level Agreement(SLA). This paper proposes the Mean-Absolute Deviation(MAD) portfolio optimization approach, in which service brokers consider the uncertainty of performance of resources, and compose resource portfolios that minimize the uncertainty. In order to investigate the effect of this approach, we simulate an open computing environment with varying uncertainty levels, users' constraints, and brokers' optimization strategies. The simulation result concludes threefolds. First, the MAD portfolio optimization improves the success ratio of delivering the required performance to users. Second, the success ratio depends on the accuracy in predicting the variability of performance. Thirdly, the measured variability can also help service brokers expand their service to cost-critical users by discounting the access cost of open computing resources.

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The Study on Usefulness Evaluation of a Technology Opportunity Discovery Service (유용성 관점의 기술 기회 발굴 지원 서비스에 대한 연구)

  • Lee, Mikyoung;Lee, Jinhee;Jeong, Do-Heon;Lee, Seungwoo;Cho, Minhee;Jung, Hanmin;Kim, Jinhyung;Hwang, Myunggwon;Kim, DoWan
    • KIPS Transactions on Computer and Communication Systems
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    • v.1 no.2
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    • pp.61-70
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    • 2012
  • In this study we evaluate usefulness of InSciTe Advanced, technology opportunity service offering trends information related technologies by analyzing automatically large amount of data. Before developing the service, InSciTe Advanced, we design 5 main services - Trends and Predictions, Technology Levels, Relationship Paths, Roadmaps, Competitors and Collaborators - through the interviews with expert in planning R&D strategy. And we evaluate usefulness of each service in InSciTe Advanced to examine how the information analyzed by InSciTe Advanced are useful to user from two points of view, Satisfaction of Information and Completeness of Information. Users set a high value on 5 main services in all tis aspects, but give relative low grades to completeness of Information. We will learn lessons from this study, increase kinds and amount of data, and strengthen the process about accuracy and reliability of analyzed information from the service.

Implications for Teacher Education through Pre-Service Science Teachers' Perception and Practice Cases on Online Formative Assessment (온라인 형성평가에 대한 예비 과학교사의 인식과 실행 사례를 통해 살펴본 교사 교육의 시사점)

  • Hyojoon, Kim;Jinwoong, Song
    • Journal of The Korean Association For Science Education
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    • v.42 no.5
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    • pp.501-514
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    • 2022
  • This study aims to reveal what is necessary for pre-service science teachers to make good use of online formative assessment in the context of online classes. For 22 pre-service physics teachers, first, the preliminary perception of online classes, online formative assessment, and formative assessment was investigated; second, the practice process of online formative assessment was examined. Then the differences between perception and practice were compared and analyzed. Data were collected in preliminary surveys, lesson plans, online formative assessment items, and interview data. As a result of the study, an interaction was mentioned as the difficulty of online classes in the preliminary perception, and pre-service teachers mentioned the use of technology, feedback, and adjustment as advantages of online formative assessment. In most cases of practice, the automated feedback was used using the platform's technology, but it did not lead to adjustment and interaction. In addition, the use of items in online formative assessment was not suitable for formative functions. The reason why the interaction using formative feedback did not occur seems to be because the understanding of formative assessment was insufficient. Pre-service teachers need to be prepared for the 'formative' function through the feedback of online formative assessment so that can lead to interaction in online classes. The shift to online classes is creating difficulties, especially in interaction. It is necessary to prepare and educate pre-service teachers on fundamental aspects that can overcome these difficulties.

A Study on the Characteristics of Learning Organizations in Public Libraries (공공도서관의 학습조직 특성 연구)

  • Hyunkyung Song
    • Journal of Korean Library and Information Science Society
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    • v.54 no.4
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    • pp.335-358
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    • 2023
  • This study analyzed the characteristics of the learning organization according to its characteristics, the operation method and size of each public library. In addition, the service quality of public libraries was investigated so that it was also analyzed the correlation between the characteristics of the learning organization and the quality of the service. To achieve the research objectives, 83 librarians and 343 users across seven public libraries in South Korea's metropolitan areas were surveyed. The investigation covered various dimensions of learning organizations: creating continuous learning opportunities, promoting inquiry and dialogue, encouraging collaboration and team learning, creating systems to capture and share learning, empowering people toward a collective vision, connecting the organization to its environment, and providing strategic leadership for learning. Also it was investigated aspects of service quality: affect of service, information control, and library as place. As a result of the study, for the learning organization characteristics, more than 3.4 out of 5 were qualified to have foundation of learning organizations. One attempted to categorize according to its operational method and size and compare learning organization differences between public libraries, however it was not easy to see the clear differences. Therefore it was judged that there might be another unidentified factor which gives an affect on learning organization. Furthermore, it was found that there was a positive correlation between learning organization traits and service quality. This study might signify by looking into how the learning organization, which is one of the post-bureaucratic organizational traits, appears in public libraries.

An Investigation on the Continuous Use of Carsharing: Evidence from RFMC Model (RFMC 모델 기반의 카 셰어링 지속 사용에 관한 연구)

  • HanByeol Stella Choi;Chanhee Kwak;Junyeong Lee
    • Information Systems Review
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    • v.25 no.1
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    • pp.75-91
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    • 2023
  • Thanks to information technologies, sharing economy services offer a new way of consumption. Carsharing appeared as a novel type of service that transformed the conventional way of personal transportation, from owning a vehicle to using an on-demand service. Allowing users to use a vehicle without owning a car, carsharing provides various social benefits such as the reduction of resource allocation inefficiencies and the alleviation of transportation problems. To strengthen such positive aspects of carsharing service, it is essential to understand an individual's service usage pattern and reveal factors that affect users' reuse behavior. This study investigates the factors that have an influence on carsharing reuse of users applying RFMC (Recency, Frequency, Monetary, and Clumpiness) model, the popular model for understanding the reuse likelihood of customers. Using data from a leading carsharing service provider in South Korea, we empirically analyze the effect of RFMC on carsharing reuse behavior. The findings show that recency and monetary values are negatively related to reuse while frequency is positively related to carsharing service reuse. Moreover, the impact of recency and monetary value are more salient whereas the impact of frequency is smaller among users with higher clumpiness. Based on these findings, this study elaborates on theoretical and practical implications.

Characteristics of Pedagogical Design of Pre-Service Elementary Teachers Using Science Teacher's Guides (과학과 교사용 지도서를 활용한 초등 예비교사의 교수 설계에서 나타나는 특징)

  • Song, Nayoon;Lee, Minjeong;Noh, Taehee
    • Journal of Korean Elementary Science Education
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    • v.43 no.4
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    • pp.504-518
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    • 2024
  • In this study, the pre-service elementary teachers' characteristics of pedagogical design using science teacher's guides were analyzed. Eleven pre-service teachers at the University of Education in Korea participated in the study. They were provided with three types of teacher's guides and were asked to use them to design a science lesson. Semi-structured interviews were conducted to obtain specific information on how the guides were implemented. The analysis of the results revealed that they primarily used the guides to classify the learning content for each lesson and establish connections between the content of the particular lessons through the unit learning system. The teacher's guides mainly featured knowledge-based learning objectives, and most pre-service teachers accepted them without considering the attitudinal aspects. In the process of designing the assessments, the teaching goals written down by the pre-service teachers were used as the main source. Teaching and learning activities were supplemented by evaluating the activities presented in the teacher's guides based on the students' cognitive level and misconceptions. In terms of teaching methods, the teacher's guides were evaluated and reorganized to develop teaching-learning models and to construct introductory activities that cater to students' interests and motivations. Based on the results, we discussed the utilization of the guides to enhance their pedagogical design capacity and suggested directions to improve them.

A Study on Food Service Franchise Location Factors and Quality of Service Factors, The Impact on Customer Satisfaction (외식 프랜차이즈 입지요건과 서비스 품질 요인이 고객만족에 미치는 영향)

  • Kim, Jo In Seog;Cho, Kyu Youn;An, Sang
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.11 no.5
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    • pp.77-90
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    • 2016
  • This study is to examine the importance of site selection and service quality in franchise business as food service franchise became one of the fastest-growing service industries today. The chief finding of this study is as follows: First, a survey in locational and service quality factors affecting food service franchise shows that responders are more concerned with hygiene and visibility of the store than proximity and transportation advantages which reflects low statistical significance, thus the distance did not seem to be a big problem for the responders in the context that they mostly visit nearby food franchise. Second, the examination of the influence by the service quality factors and customer satisfaction shows significant positive relation with customer response, speed and accuracy, and accuracy factors which reveals that the responders prefer prompt response and swift judgment toward the customer's needs and expectations, professional knowledge services to the credibility factors in which little correlation with the customer satisfaction were found. Third, the examination of the influence by the service quality factors, locational factors, and re-visit reveals that customer response and specialty showed statistically significant correlation with intention of WOM (Word of Mouth) and revisit, which suggests that swift judgment and response toward the customer's needs and expectations, professional knowledge services is of great importance to both customer satisfaction and revisit. The study on the aspects of locational and service quality factors affecting franchise industry's customer satisfaction was conducted as above, an investigation in both factors' influence on the customer satisfaction was made, and based on the results of the analysis, this research seeks an optimal operation strategy of a franchise business. Food service franchise are relatively very competent to business adminstration and reaction capability to consumption changes due to the already established market, and there are stores springing up everywhere inspired by the founders who are too confident of their success in the franchise business. However, it is necessary for the franchise beginners to figure out a zone oriented, regular customer oriented business strategy than just complying with the head office manual. Owing to an increasing trend of opening medium to large sized stores and investments in the wake of converting to multiple business type Korean food franchise, there is growing need to set up new concept of store development and operational management strategy in order to overcome the excessive competition and limited sales volume of the old-fashioned small sized, small capital franchise stores. Furthermore, as most business category of food service franchise serve very similar menus, from a product differentiation point of view, it is required to map out flexible sales concept including the adoption of competitive and low-price strategy. In conclusion, as is shown in the analytical research, the customers' optimal choice fluctuate over their preferences like customer convenience and circumstances rather than insisting on specific brand, thus it will be necessary for the franchise stores to draw up aggressive strategy and planning in running food service franchise to maximize their profits.

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A Qualitative Case Study of Service Learning in Small Christian Universities : Focusing on service learning effect and learning emotion (소규모 기독교 대학의 서비스러닝 질적사례 연구: 서비스러닝 효과와 학습정서를 중심으로)

  • Kim, Hyun Woo;Lee, Jeong Mee
    • Journal of Christian Education in Korea
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    • v.71
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    • pp.61-96
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    • 2022
  • This study tried to explore the ways to operate service learning more effectively by analyzing the educational effects of service learning and changes in learning sentiments that appeared in the service learning operation process established for the realization of the Christian educational philosophy at a small local Christian university. The analysis was conducted using NVivo11, focusing on the reflection journals of students who participated in service learning in the first semester of 2022 at J University. As a result of the study, through service learning, personal competence growth, self-reflection and will to change, self-esteem and self-efficacy, social and civic aspects, social responsibility enhancement, community (community) empathy and awareness of participation, and helping others There were educational effects such as an increase in the breadth of understanding. In addition, learning emotions that appeared in the service learning process included positive emotions such as gratitude, challenge recognition, pride, confidence, and responsibility, and negative emotions such as worry (difficulty), upset, regret, and awkwardness. It is a measure to increase the educational effect based on the learning emotion shown in the service learning process. When operating service learning, the service period at the visiting institution is increased to 6 weeks or more, and based on close interaction and detailed analysis of the educational environment in the planning stage, Suggest to develop and operate a plan. In addition, if you have the opportunity to receive feedback from your professors and colleagues through demonstrations and mock presentations in the classroom before visiting the institution, and finally have the opportunity to visit the institution again after the results of service learning are announced, more quality service learning education will be operated. Based on the results of this study, it is expected that more valuable and meaningful service learning education opportunities will be provided to learners by designing and operating a practical and sophisticated service learning curriculum.