The Effect of Salesperson's Self Efficacy and Work Overload on Emotional Labor and the Mediating Role of Emotion (판매원의 자기효능감 및 직무과부하가 감정노동에 미치는 영향과 감정의 매개효과)
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- Journal of the Korean Society of Clothing and Textiles
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- v.35 no.10
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- pp.1150-1160
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- 2011