• 한국생활과학회지
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• 제18권5호
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• pp.1135-1145
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• 2009

This study was conducted to investigate the situation of internal facilities and sanitary management of elementary, middle, and high school foodservice in Chonbuk area. Self administered questionnaires were collected from 252 nutrition teachers and school dietitians. Statistical data analysis was completed using a SPSS 11.5 program. The results are summarized as follows: Approximately 99.2% of the subjects were women and those who were married accounted for 76.6%. Those in their 30s to 40s accounted for over 87%, those with more than 11 years experience accounted for 56.8%, and those 69.0% were regular nutrition teachers. Among the 280 school foodservice systems, 51.6% of the schools were located in urban areas and 48.0% in rural areas. About 68% of the schools prepared meals the conventional way and 32.3% prepared them the commissary way. The number of employees accounted for in the schools was 37.7% with 1 to 3 employees, 27.8% with 4 to 6 employees, and 25.4% with 7 to 9 employees. About 54% of schools have an expectance of school meal service for more than 11 years. However 67.5% of their facilities had not been remodeled since the implementation of the foodservice. As a result of the conditions of the school foodservice facilities, there were significant differences between elementary and middle & high schools; preparation room (p<0.01), toilet (p<0.01), and boiler room (p<0.01). About 62% of the nutrition teachers responded that they were dissatisfied with the situation of the facilities (e.g. size and materials of the kitchen, heating and cooling systems). The washing and disinfection methods in elementary, middle and high schools were very different, because they had no sanitizers and disinfectant guidelines. Therefore the governmental regulating agencies must review and approve of the plans prior to new construction or extensive remodeling of the school foodservice facilities. In addition, we suggest that it is necessary to provide practical sanitizers and disinfectant guidelines and other useful education.

• 한국식품조리과학회지
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• 제26권3호
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• pp.335-345
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• 2010

본 실험에 선정된 메뉴를 대상으로 경쟁 미생물이 존재하는 상태(비멸균)와 존재하지 않는 상태(멸균)에 따라 접종한 S. aureus의 증식결과를 비교 시 콩나물은 경쟁미생물이 존재하지 않는 상태에서, 두부조림과 잡채는 경쟁미생물이 존재하는 상태에서 우세적으로 S. aureus가 성장하였으며 미트볼 완자전의 성장은 경쟁 미생물이 존재하는 상태와 존재하지 않는 상태에서 모두 유사하게 활발히 증식하는 것으로 관찰되었다. S. aureus는 독소를 생성하는 균으로 조리 후에도 생육이 가능하므로 조리 후 배식되기까지 보관온도 및 초기 오염 농도에 따른 균의 증식을 예측한 결과 초기오염농도에 대한 S. aureus의 증식은 오염농도가 낮을 때($1.0{\times}10^2\;CFU/g$)보다도 오염농도가 높을 때($1.0{\times}10^5\;CFU/g$) 균증식이 빠르게 일어남이 확인되었다. 같은 보관온도와 처리조건에서 균의 오염농도가 낮은 경우와 비교했을 때 오염농도가 높을 경우 LT는 감소하고 SGR은 증가하여 균증식이 더 빠르게 나타났다. 일반적으로 S. aureus는 경쟁력이 약하기 때문에 경쟁미생물이 존재하지 않는 상태에서 증식이 잘 되는 것으로 알려져 있으나, 잡채의 경우는 경쟁 미생물이 존재하지 않는 상태보다도 경쟁 미생물이 존재하는 상태에서 균 증식이 잘 이루어졌다. 미트볼 완자전을 제외하고는 잠재적 위해 메뉴들의 경쟁 미생물이 존재하는 상태에서 균 증식은 기존의 증식예측 모델이 Gompert 공식에 잘 적용되지 않았다. 이는 본 연구에서 의도했던 외적인 환경인자(온도, 초기오염농도 등)외에 의도하지 않았던 식품 내 존재하는 내적인 환경인자(항균효과가 있는 양념, 경쟁관계 있는 균 분포 및 농도 등)의 영향이 S. aureus의 성장에 영향을 미친 것으로 추정된다. 결론적으로 모든 메뉴에서 초기 접종 농도가 높고. $35^{\circ}C$에서 배양한 경우 S. aureus의 증식 속도가 높아 3시간 이내에 6 log CFU/g 이상으로 나타나 위험범위에 도달하였으며, 특히 동물성 단백질이 주성분인 미트볼 완자전의 경우 증식속도가 가장 빨랐으며, 비멸균과 멸균군의 차이는 메뉴에 따라 차이가 있었다. 학교급식에서 제공되는 메뉴의 특성에 따른 보관온도별 S. aureus 분포 변화는 본 연구의 접종실험 결과와 USDA Pathogen Modeling Program(PMP) 모델으로부터 얻어진 S. aureus의 성장곡선 결과사이에 유의적 차이가 관찰되었다. 이는 USDA Pathogen Modeling Program(PMP) 프로그램에 S. aureus의 성장을 최적으로 지지할 수 있는 조건으로 형성된 broth 상태에서 실시된 것과 다르게 접종실험이 현재 학교급식에서 제공되는 메뉴를 대상으로 하여 실시하였기 때문인 것으로 해석되며, 본 연구에서 실험 메뉴는 실제 조리된 식품에 존재하는 미생물의 분포와 수준을 반영하기 위해서 경쟁 미생물이 존재하는 상태와 비존재 상태로 구분하여 실시하였다. 실제 제공되는 메뉴에는 S. aureus 이외에도 다른 미생물들의 경쟁적인 존재와 식품을 구성하는 영양성분, 식품의 조리과정중 사용되는 양념류, 조리방법의 차이가 균의 증식에 영향을 미칠 수 있을 것이라 사료된다. 본 연구는 예측 미생물학을 가공식품이나 유제품이 아닌 급식에서 제공되는 음식에 시도한 연구로서 실험 조건인 접종농도, 멸균여부와 보관온도의 모든 조건에서 성장예측 결과를 얻지는 못하였으나 앞으로 조리된 식품에서 예측모델 연구에 기초 자료로 활용되어질 가능성이 높을 것이라 생각된다. 또한 식품에서 미생물의 증식을 정확히 예측하여 정량적 위해평가에 활용하기 위해서는 실제 식중독 발생의 원인이 되는 미생물들이 생존, 오염, 성장하는 식품에서의 결과를 기본 자료로 하여 새로운 증식예측 모델 개발 및 연구가 보다 활발히 이루어져야 할 것으로 사료되어진다.

• 대한영양사협회학술지
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• 제5권2호
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• pp.194-204
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• 1999

The objectives of this study were to assess the current practices of implementing selective menus and to identify the perception of foodservice manager and customer on selective menus for hospital foodservice would be fulfilled. Two types of questionnaires for hospital foodservice managers as well as customers were developed. Questionnaires were distributed to managers of 8 hospital foodservice department and 317 customers of patient meal service, and 6 managers and 139 customers were responded. The data were analyzed using frequency and t-test. The results of this study can be summarized as follows : 1. In hospital foodservice operations, the selective menu pattern was first introduced by L hospital on June 1994 in Seoul and recently 8 hospitals were currently implementing selective menus. But using rate of selective menus by patients were relatively low(23.2%), ranging from 15% to 32%. 2. Customers' needs for selective menus were rated significantly higher in the group of patients(4.24/5) who chose the selective menus than their counterpart(3.88/5). 3. The main reason not choosing selective menus was identified by patients as 'not knowing the implementation of selective menus'(52.6%), inconvenient factors in using selective menus for customer were also identified as orders : 'lack of nutrition information on menu item'(38.6%), 'complexity in procedure'(29.8%), and 'lack of menu variety'(26.3%). However managers considered 'managerial burden' and 'limited human resource' as main obstacle to implement the selective menu pattern. 4. Customers indicated 'variety of menu', 'active public relations' as effective methods to enhance using rate of selective menus, however, foodservice manager indicated 'variety of menu'(50%), 'improvement of quality'(16.7%), and 'simplicity in procedure'(16.7%). Based on the results of this study, following recommendations have been suggested : Managers in patient meal service should recognize customer needs for implementing selective menus and pay more attention in implementing selective menus and activating this program. For more effective implementation of activating selective menu program, the foodservice department should establish action plan on 'active publicity work', 'simplicity in procedures', 'variety of menu' and 'improvement of quality'. Especially nutrition informations on meals should be provided for customers in order to elevate participation rate.

• 대한수의학회지
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• 제49권2호
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• pp.149-155
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• 2009

The objective of this study was to analyze data from the planned national serological monitoring program for Aujeszky's disease (AD) using a simulation model to evaluate probable outcomes expected in the sample derived from the simulated herds at predefined within-herd prevalence and herd prevalence. Additionally, prevalence at animal- and herd-level estimated by the stochastic simulation model based on the distributions of the proportion of infected herds and test-positive animals was compared with those of data from a national serological survey in 2006, in which 106,762 fattening pigs from 5,325 herds were tested for AD using a commercial ELISA kit. A fixed value of 95% was used for test sensitivity, and the specificity was modeled with a minimum, most likely and maximum of 95, 97 and 99%, respectively. The within-herd prevalence and herd prevalence was modeled using Pert and Triang distributions, respectively with a minimum, most likely and maximum point values. In all calculations, population size of 1,000 was used due to lack of representative information. The mean number of infected herds and true test-positives was estimated to be 27 herds (median = 25; 95% percentile 44) and 214 pigs (median = 196; 95% percentile 423), respectively. When testing 20 pigs (mean of 2006 survey) in each herd, there was a 3.3% probability that the potential for false-positive reactions due to less than 100% specificity of the ELISA test would be detected. It was found that the model showed prevalence of 0.21% (99% percentile 0.50%) and 0.5% (99% percentile 0.99%) at animal- and herd-level, respectively. These rates were much similar to data from the 2006 survey (0.62% versus 0.83%). The overall mean herd-level sensitivity of the 2006 survey for fattening pigs was 99.9%, with only a 0.2% probability of failing to detect at least one infected herd.

• 보건교육건강증진학회지
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• 제16권1호
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• pp.101-126
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• 1999

As the WTO system launches through the agreement of Uruguay Round, the Government has to revise the office regulations or reform the system. Also, Integrating and Coordinating the like affair in health care (i. e., children's home, industry health, school health, health manpower, the administration of health center, the administration on food hygiene, health environmental education, and so on.) which is now scattered into some government departments like the Ministry of Labor, the Ministry of Education, the Ministry of Home Affairs, the Ministry of Agriculture, and the Ministry of Environment, the Government has to prevent unspecialty, inefficiency, inconsistency, and uneconomy. The Government has to review and adopt above suggested the Proposal 1),2),3),4) of the Health Centers on the basis of the local autonomy law and it will help the successive settlement of the local autonomy system in Korea. According to the suggested proposal, the Central Government mainly takes charge of the Macro affairs as hardware, and transfer the Micro affairs as software into the Local Governments to attempt the appropriate functional allocation. To achieve it successfully, the Central Government also has to do the financial support, manpower training and technical support, allocation of health care resources, direction and control, research and development and the health care plan on the macro level. Local Governments which divided into the wide local government and basic local government also have to do their best for health improvement of the community societies like plan of health care program, implementation of health care service program, taking charge of the affairs of health insurance, activation of community residents' participation and security of health care resources etc. To achieve this goal, the Government have to be more active and reformative, the related social and health agencies and educational agencies have to cooperate and support for the goals, and especially, the community residents have to participate actively and voluntarily, When all these conditions promote, local health care administration will be developed, and health level of community residents will be secured. And going one step forward, the country and people will be more healthy

• 한국식품영양학회지
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• 제29권6호
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• pp.1058-1069
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• 2016

This study is intended to research workers' health, diet and the demand of nutrition education service in Seoul and Gyeonggi-do province. We implemented the survey from September 2012 through August 2013, and analyzed the data from 589 workers' questionnaires out of 890. For the analysis of the compiled data, we utilized the SPSS version 18.0 statistical package program. The study showed that majority of the workers participated in the survey consisted of 447 male (75.9%) and 142 female (24.1%). BMI showed that these men were overweight ($24.5{\pm}2.72$) and women were normal weight ($22.2{\pm}2.70$). Participants often diagnosed with hypertension or hyperlipidemia. In terms of health status, 34.5% answered satisfactory, the most concerned illness was high blood pressure, and the bad eating habits were often associated with general overeating and excessive intake of salt. 65.5% of participants had a meal three times per day. 49.4% of male participants had a meal less than 15 minutes and 66.2% of female participants had a meal between 15 and 30 minutes. The average of workers who needed to nutrition education is 3.74+0.85. The most desired way of learning was through counseling (36.7%), with overweight and weight management identified as the most interested topics. A relatively high portion (80%) passed the nutrition knowledge assessment test. According to the survey the highest rate of full-time employment is 85.2% which showed in small work places (the number of people on meal plan was 100~300), however the lowest rate of full-time employment showed 70.0% in large workplaces (the number of people on meal plan was within 1,000).

• Journal of Nutrition and Health
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• 제47권1호
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• pp.77-88
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• 2014

본 연구는 기숙사 생활을 하는 제주지역 고등학생을 대상으로 기숙사급식 만족도와 급식에서 제공되는 메뉴에 대한 기호도를 조사 분석함으로써 기숙사 학생들의 다양한 요구와 필요에 부합하고 기숙사 급식의 질적 향상을 모색하기 위한 기초자료로 활용하고자 실시하였다. 조사대상 고등학생의 성별은 남자가 71.1%, 학년은 2학년 46.0%, 기숙사 거주기간이 2~3학기인 학생이 45.3%, 월평균 용돈은 3만원 미만이 39.0%, 동지역에 거주하는 학생이 68.3%로 나타났다. 방학 중 외식횟수는 한 달에 1~2회가 51.4%, 부모가 맞벌이를 하는 학생은 73.7%, 어머니의 학력은 고졸이 46.9%, 본인이 건강하다고 생각하는 학생은 60.3%로 나타났다. 조사대상의 기숙사급식 만족도에 있어서는 메뉴 품질에 대한 만족도 (3.26)보다 서비스 및 위생에 대한 만족도 (3.46)가 높았고, 메뉴 품질에 있어서는 주식 (밥)의 양 (3.70), 음식의 온도 (3.50), 음식의 신선도 (3.42), 음식의 맛 (3.14)의 순으로, 서비스 및 위생에 있어서는 급식 정보 제공 (3.66), 식당 분위기(3.53), 급식 위생 (3.48), 식사질서 지도 (3.43), 원활한 배식 (3.34), 조리종사자의 친절도 (3.33)의 순으로 나타났다. 조사대상 고등학생의 끼니별 급식 만족도는 저녁식사 (3.70), 점심식사 (3.50), 아침식사 (3.14)의 순으로 나타났으며, 성별에 있어서는 아침식사의 경우 여학생의 만족도 (3.36)가 남학생의 만족도 (2.93)보다 유의적으로 높게 나타났다 (p < .01). 조사대상이 기숙사급식에서 제공받은 음식의 섭취량을 끼니별로 분석한 결과 저녁식사 (3.70), 점심식사 (3.50), 아침식사 (3.14)의 순으로 나타났고 점심식사와 저녁식사는 남학생의 섭취량 (각 4.12, 4.17)이 여학생 (각 3.72, 3.76) 보다 유의적으로 많았다 (p < .001). 조사대상 고등학생의 기숙사급식에 대한 개선점에 있어서는 맛의 향상 (43.4%), 메뉴의 다양성 (31.0%), 배식량 증가 (17.4%), 급식위생 (3.8%), 급식환경 (3.3%)의 순으로 응답율을 보였고 남학생의 경우 맛의 향상 (49.2%), 메뉴의 다양성 (28.7%), 배식량 증가 (14.9%), 급식환경 (4.6%), 급식위생 (1.3%)의 순으로, 여학생은 메뉴의 다양성 (36.6%), 맛의 향상 (29.3%), 배식량 증가 (23.6%), 급식위생 (8.1%), 급식환경 (1.6%)의 순으로 나타났다 (p < .001). 조사대상의 주식류에 대한 기호도는 면류 (4.06), 일품음식류 (3.92), 밥류 (3.66)의 순으로 높게 나타났고 밥류에 있어서는 검정쌀밥 (3.80), 일품음식류는 볶음밥 (4.05), 면류에 있어서는 스파게티 (4.21)의 기호도가 가장 높게 나타났다. 국 및 찌개류에 대한 기호도는 갈비탕 (4.10), 김치찌개 (3.99), 된장찌개 (3.92), 순두부찌개 (3.79), 육개장 (3.78)의 순으로 나타났고 동태찌개 (2.72)와 북어국 (2.61)은 보통 이하의 기호도를 보였다. 조사대상의 부식류에 대한 기호도에 있어서는 찜류 (3.95), 튀김류 (3.87), 볶음류 (3.57), 김치류 (3.54), 구이류 (3.49), 조림류 (3.27)의 순으로 나타났고 무침류는 3점 미만인 2.89를 나타내 보통 이하의 기호도를 보였다. 메뉴 아이템에 있어서는 갈비찜 (4.24), 닭튀김 (4.23), 닭볶음 (4.19), 돈까스 (4.17), 탕수육 (4.10), 돼지고기볶음 (4.04)의 순으로 높은 기호도를 보였고, 5점 만점에 대해 4점 이상을 나타냈으며, 콩조림 (2.94), 시금치무침 (2.94), 애호박무침 (2.89), 느타리버섯볶음 (2.84), 생선구이 (2.81), 마늘쫑무침 (2.69), 취나물무침 (2.67), 청경채 겉절이 (2.71), 톳무침 (2.65), 생선조림 (2.63), 건파래 무침 (2.59)은 5점 만점에 대해 3점 미만을 나타내 보통 이하의 기호도를 보여 생선이나 채소류보다 육류를 이용한 음식에 대한 기호도가 높음을 알 수 있었다. 후식류에 있어서는 쥬스류의 기호도 (4.52)가 가장 높았고 요구르트 (4.50), 생과일 (4.42), 빵류 (4.33), 우유 (4.08), 떡류 (4.01)의 순으로 나타났으며 빵류 (p < .05) 와 떡류 (p < .01)에 대해 남학생보다 여학생의 기호도가 유의적으로 높게 나타났다. 조사대상의 메뉴 기호도는 기숙사급식 만족도 (r = 0.369), 메뉴 품질 (r = 0.348), 서비스 및 위생 (r = 0.344), 끼니별 급식 만족도 (r = 0.418), 제공된 음식 섭취량 (r = 0.220)과 정 (+)의 상관관계를 (p < .01), 기숙사급식 만족도는 메뉴품질 (r = 0.944), 서비스 및 위생 (r = 0.931), 끼니별 급식 만족도 (r = 0.707)와 다소 높은 정 (+)의 상관관계를 (p < .01), 메뉴품질은 서비스 및 위생 (r = 0.758), 끼니별 만족도 (r = 0.717)와 다소 높은 정 (+)의 상관관계를 (p < .01), 서비스 및 위생은 끼니별 급식 만족도 (r = 0.604)와 정 (+)의 상관관계를 나타냈다 (p < .01). 이상의 연구결과를 토대로 살펴볼 때, 기숙사급식에의 의존도가 높은 기숙사생들이 영양적으로 균형 있는 음식을 섭취하고 올바른 식습관을 형성할 수 있도록 다각적이고 체계적인 영양교육이 병행되어야 하며 배식량 및 배식방법 등을 개선하고 다양한 조리법 및 이벤트 메뉴 등을 개발하는 등 학생들이 성장기에 필요한 영양소를 충분히 섭취할 수 있도록 다양한 방안이 모색되어야 할 것으로 사료된다.

• 한국프랜차이즈경영연구
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• 제12권1호
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• pp.21-34
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• 2021

Purpose: This study examines the structural relationship between perceived quality, relationship quality, and revisit intention in the context of coffee shop. In this model, perceived quality consists of product, service, and experience quality, and relationship quality consists of satisfaction, trust, and commitment, and performance consists of revisit intention. More specially, this study identifies whether perceived quality plays a mediating role in the relationship between perceived quality and relationship quality and the direct/indirect effects of perceive quality on intention to revisit. Research design, data and methodology: The survey was conducted from September 1 to 30, 2019. The data were collected from 320 respondents and analyzed using structural equation modeling (SEM) with AMOS program. Results: The findings are as follows. First, quality perception of coffee specialty stores had a statistically positive effect on relationship quality, indicating supports H1. Therefore, customers can know that they are aware of the quality of coffee specialty stores, including quality of service and experience as well as products, and that they form relationship quality with coffee specialty stores. Second, relationship quality between coffee shops and customers had a significant positive effect on performance. Thus, H2 was supported. The results show that if the coffee shop does not consider relationship quality as important, customer loyalty decreases, the number of customers decreases, and the number of customers who switch to another coffee shop increases, which can lead to a threat to the coffee shop. Third, in the case of hypothesis H3, it was found that there was a partial mediating effect of satisfaction and trust between quality perception and reuse intention of coffee specialty stores, so hypothesis H3 was partially supported. As commitment appears to have no mediating effect, it can be said that customers who use coffee shops are not only difficult to maintain as regular customers of a particular coffee shop, but also have ample room to move to other coffee shops. Conclusions: Although many scholars point out the importance of service quality, few studies were conducted in the context of the Korean food service industry (including coffee shops). From this perspective, this study tested several hypotheses that the quality (product, service, experience) perceived by customers can have a positive effect on relationship quality and performance (re-visit intention), either directly or indirectly. The findings of this study demonstrate that if the manager of a coffee shop understands the characteristics of quality perceived by customers and the role of relationship quality, the effect of quality perceptions on customers can be maximized in order to maintain the relationship with customers.

• 보건교육건강증진학회지
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• 제17권1호
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• pp.95-113
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• 2000

The purpose of this study is to investigate the state of the dental health of adults, used self-reporting qestionnaire as objects of 923 residents living in nine districts at random among the sites of eleven town located in a County. The level of knowledge on dental health of adults in a County was 65.6 points out of 100 points, comparatively low. Accodingly, it is necessary for entire adults to have a dental health-related education and get high standard of knowledge. Especially, educational approach should be performed for groups of 40-49 years old, 50-59 years old, above 60 years old, male, no educational background, having only elementary and middle school education, not having any jobs, engaging in agriculture, doing business on their own and so on. When planning the contents of health education, one actually has to include the habit of amalgam, the factor in influencing on dental health as well as show an example such as how to brush teeth, checking point of proper brushing, how to grip toothbrush. The attitude score related to dental heath was 71.2 points out of 100 points, relatively low. Consequently, the change of attitude related the dental health among entire adults is necessary, particularily, the strategical approach is essential to change dental health connected to attitude positively for groups of male, having high school education background, office workers and the civil service. Besides, among dental health related symtoms, more that 30-40％ of objects showed negative attitude toward as the following cases; in case that plaque or food debris are attached to the teeth (40.8％), upper and lower teeth do not fit together(40.3％), you cannot sleep well because of toothache(31.0％), more than one tooth fall out(31.0％), you have loosing teeth(30.6％), the approach should be conducted to form attitude that dental care is necessry. The state of dental health through dental health related symtoms was 33.3 points out of 100 points, which was fairly satisfactory. However, dental treatment for the state of dental health should be executed in case of comparison of the dental health state according to general characteristics, the group who are above 60 years old, have elementary school education background, engage in aggriculture who are not good in dental health state as opposed to other groups. Furthermore, there should be dental care needs according to dental health related symtoms, particularly, more than 60-70％ of objects have experienced symtoms that plaque or food debris attached to the teeth, tartar is on the teeth so dental treatment should be peformed for a large number of adults. In addition, for the people who have indications that there was a cavity, more than one tooth loss, chilled teeth, toothache when chewing, loose teeth, upper and lower teeth do not fit together, you cannnt sleep well due to the toothach, etc, there should be care through dental treatment. The actual conditions of the hygine of the mouth was relatively good and the difference of the actual state of dental health care in terms of general characteristics showed in only gender; female was more careful in dental health. Comparing the state of oral health synthetically, when they have symtoms, only 34.8％ of objects go to a dentist, 60.7％ are using passive or negative care such as gargling, tolerating or ignoring. There was many symtoms to care through dental therapy such as plaque or food debris get in between the teeth, tartar on the teeth, teeth are very cold, more than one tooth fallout, loose teeth, there is wrong amalgam, and so on, among symtoms to care passively or negatively. Therefore the education for proper treatment program should be performed. As a result of dental health-related knowlege, attitude, health state, verification of correlation between the actual condition of care, the higher the dental heath-related knowldege becomes, the more positive the dental health-related attitude is, and the state of dental health, that is, the standard of the symtom of dental health diminishes. the care for dental health executed through more active method and the more positive dental health-related attitude is, the more active means they performed. Consequently, the high level of dental health-related knowledge should be necessary, the more positive the dental health-related attitude was, the more active method they adopted, therefore, the program is needed to form attitude related to the dental health positively. As the knowledge on dental health is increasing, the attitude is also positive, after all, the plan to increase the standard of knowledge on dental health should be contrived through education program related to dental health.

• 한국프랜차이즈경영연구
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• 제8권3호
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• pp.29-37
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• 2017

Purpose - In recent years, research has been conducted on the conflict resolution strategies of the franchise headquarters and the franchisees, but there is a lack of research on the factors of conflict due to the intrinsic structure, such as interdependence or hierarchical relationship, and behavioral analysis to reduce the conflict. In this study, we analyze the relationship between satisfaction and trust formed in the process and result of the business, and the result of action to dissolution intention. Research design, data, methodology - For these purposes, the author developed the proposed model and several hypotheses. In this model, conflict resolution strategies consist of five dimensions such as avoiding, forcing, cooperating, obliging, and compromising strategy. And, this model proposed that onflict resolution strategies are antecedents of procedure quality, behaviour quality and dissolution intention are consequences of conflict resolution strategies. The data were collected from April 1 to April 15, 2013. Because this study examined franchise industries from the franchisee perspective, we contacted franchisee store owner and managers located in Seoul and Gyeonggi Province. Interviewers trained contacted a total of 483 franchisees, and 400 franchisees responded. Out of 400 respondents, 2 respondents were deleted due to missing information. Thus, a total of 398 franchisee were used for this study. he data were analyzed using frequency analysis, confirmatory factor analysis, correlation analysis, and structural equational modeling with SPSS 24.0 and Amos 23.0 statistical program. Results - The findings can be summarized as follows: First, franchisor conflict resolution activities have significant effects on procedure quality. Second, procedure quality has a significant effect on behavior quality. Finally, behavior quality has a significant effect on dissolution intention. Conclusions - In this study, we investigated the relationship between conflict resolution behavior, procedural quality, behavior quality and dissolution intention. As a result, the franchisers should strive to resolve conflicts not only in solving simple problems with franchisees, but also in a longer term perspective. We also found that the procedural aspects of resolving conflicts should not be ignored. If the trust and satisfaction of each other increase during the process of resolving the conflict, it will positively affect the satisfaction and trust in resolving the conflict. This is also because it serves to lower the intention of termination. However, there is a limitation that it is targeted only to the restaurant franchise, and it is necessary to study the conflict resolution behavior depending on the type of conflict.