• Title/Summary/Keyword: satisfaction-rate

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Analysis of Set Menu of Japanese Restaurant in Hotel of Gwangju and Southern Jeonla Province (광주.전남지역 호텔 일식 레스토랑의 세트 메뉴 분석)

  • 김기영;박계영;양태석
    • Culinary science and hospitality research
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    • v.10 no.2
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    • pp.121-134
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    • 2004
  • The research on set menus served at Japanese restaurants at special-rate hotels around Gwangju and Jeonla Province suggests problems and rooms for improvement through examination of the current status of set menus at Japanese Restaurant in hotels of Gwangju and southern Jeonla province, prime cost, and sales volume. Advantageous points of course menus served at Japanese restaurants at hotels are as followings: a variety of courses are available; ingredients can reflect seasonal change; clients are satisfied with food at reasonable cost; and it results in sales increase. Based on such measures, more efforts should be made in order to advance preference and satisfaction with menus, cut back on prime cost, and maximize sales volume.

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The Effects of Kimchi Product Selection Attribute on Customer Satisfaction and Repurchase Intent (김치 제품 선택 속성이 고객 만족과 재구매 의도에 미치는 영향)

  • Cho, Yong-Bum
    • Culinary science and hospitality research
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    • v.14 no.4
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    • pp.203-216
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    • 2008
  • The purpose of this study is to investigate the preference of Korean traditional food and kimchi among different age groups in order to find a way to increase kimchi consumption. For this study, data from 15 male respondents(5.2%) and 271 female respondents(94.8%) was used. Age distribution of total respondents were in their 20's(21.8%), 30's(32.7%), 40's(32.7%) and 50's(11.6%), which showed the rate of 40's was very high. Most of the groups showed similar rates over the question on "have to eat kimchi" and "don't need to eat kimchi", but the elders' preference was high while the youngers' was relatively low. Therefore, the preference of kimchi has a small gap between the age groups, but all of them like kimchi in general.

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Fingertip replantations in children (소아에서의 원위 수지 절단의 재접합술에 대한 임상적 고찰)

  • Hwang, Jin Yeun;Suh, Young Suk
    • Archives of Reconstructive Microsurgery
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    • v.9 no.1
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    • pp.23-26
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    • 2000
  • From Jan. 1998, 28 young children patients with complete amputations at zone I or II were replanted using a microscopic technique. Children's average age was 4.5 years and the amputation levels were zone I in 12 cases and zone II in 16 cases. Overall survival rate was 57%(16 cases). In children, the advantages of the replantation for distal digital amputations are nearly normal length, good soft tissue coverage with nail and cosmetically high patient satisfaction but surgical technical difficulties are much greater than in adults.

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Experiences of Abdominoplasty without Undermining (박리없는 복부성형술의 경험)

  • Sim, Hyung Bo;Yoon, Sang Yup
    • Archives of Plastic Surgery
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    • v.33 no.3
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    • pp.303-307
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    • 2006
  • No one technique provides an optimal outcome for all body contouring patients. There are many surgical options for abdominoplasty. Among these, this abdominoplasty without undermining consists of liposuction around abdominal subcutaneous fatty tissue, excision of lower abdominal flap. The procedure allows aggressive thinning and sculpting of abdominal flap. This operation minimizes the dead space, which often leads to postoperative complications, and preserves neurovascular supply to the abdominal skin. From 1999 to 2004, 18 patients underwent the abdominoplasty without undermining, resulting in high satisfaction rates with no significant complications, such as, pulmonary embolism and deep vein thrombosis. Patients could return to normal activity within a week. This abdominoplasty without undermining is an effective and safe alternative with low complication rate and enhances aesthetic results compared to traditional abdominal surgery.

A Study on the Subjective Response Evaluations of Acoustics Performance of the Large Gymnasium (대형 실내체육관 음향성능의 주관적 반응 평가에 관한 연구)

  • Yun, Hee-Kyoung;Kim, Jae-Soo
    • Proceeding of Spring/Autumn Annual Conference of KHA
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    • 2003.11a
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    • pp.53-58
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    • 2003
  • Now days, as the consideration of sound environment is getting important, method of physical measurement such as reverberation time and sound pressure level becomes common. However, such method cant include subjective sensation such as personal emotion and feeling, evaluation. So there is a limitation to make the most optimized sound environment. Therefore, in the present experiment, I improve big indoor gymnasium that has sound defect because of too long reverberation time. After that, I conduct the auditory sense evaluation of human psychological response. From the experiment, I will make research into sound satisfaction rate about the subject space and response of each item. As well as, I will present the result as basic database of sound environment improvement experiment of indoor gymnasium.

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The Acquisition and Utilization of Customer Knowledge in the Healthcare Service Industry : The Theory of Service Failure (의료서비스산업에서의 고객지식 획득과 활용방안 : 기대 불일치 이론을 중심으로)

  • Kim, Sang-Man;Lee, Yeon-Joo
    • Knowledge Management Research
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    • v.11 no.3
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    • pp.59-76
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    • 2010
  • The knowledge of customer in healthcare service industry is widely accepted as one of the key information for the customers' satisfaction. Previous studies on the customer knowledge about service recovery showed that service providers are having difficulties with standardizing interaction with customer, This study investigated the attribution according to the failure in providing medical services and customer's participation as preceding variable of attribution. A survey was carried out targeting an obesity clinic having high participating rate from May 10 to May 28, 2010. The research results revealed that from whom the responsibility of the service failure originated between the patients and the medical institutions depending on the extent of the patients involvement in service process.

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Morton's Neuroma (Interdigital Neuritis) (모턴씨 신경종(족지간 신경염))

  • Park, Hyun-Woo
    • Journal of Korean Foot and Ankle Society
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    • v.15 no.2
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    • pp.58-61
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    • 2011
  • Morton's neuroma is a common cause of forefoot pain, and is also known to be a entrapment neuropathy rather than a true tumor. Precise physical examination is necessary to differentiate from other diagnoses of similar symptoms. If proper conservative treatment modalities fail for this neuritis, neurectomy of interdigital nerve is generally performed, with the results of up to 80% of patient's satisfaction. However the failure rate of 2% to 35% should be improved by proper diagnosis and careful surgery.

A study on the effect of employment flexibility on the business performance in the computer programming, system consultancy and related service industry (고용유연성이 기업성과에 미치는 영향에 관한 연구 : 컴퓨터 프로그래밍, 시스템 통합 및 관리업을 중심으로)

  • Cho, Jae-Jeong;Rhew, Sung-Yul
    • Journal of Korean Society for Quality Management
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    • v.38 no.3
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    • pp.425-438
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    • 2010
  • This study investigates what effects employment flexibility have on the business performance in the computer programming, system consultancy and related services. An analysis of the effects of employment flexibility on outcomes of human resource management revealed that companies which had a higher proportion of temporary agency workers and adjusted employment more frequently had higher turnover rates. The study also showed that the higher the proportion of non-regular workers, outsourcing and the easier it was to adjust working hours, the higher the absence rate. Meanwhile, companies that made employment adjustments more often showed higher defect rates and lower customer satisfaction. It was also found that in companies with a higher proportion of outsourcing and higher possibility of employment adjustments, workers were less interested in new technologies.

A Study on Wireless Network Resource Utilization Method for Application QoS Satisfaction (Wireless Cellular network 에서 Application QoS를 보장하기 위한 무선자원 이용에 대한 연구)

  • Kim, Sun-Ju;Park, Yun-Sang;Eom, Young-Ik
    • Proceedings of the Korean Information Science Society Conference
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    • 2006.10d
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    • pp.460-465
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    • 2006
  • 멀티미디어 Application의 QoS(Quality of Service) 를 보장하기 위해서 유선 망 에서도 종단간 자원을 예약하는 방법을 쓰거나 서비스 차등을 위해서 서비스 차등 클래스를 두어서 차등 서비스로 멀티미디어 Application의 QoS를 보장한다. 현재 광범위하게 퍼져 있는 무선 Network에서도 멀티미디어 Application QoS가 중요한 이슈 이고 유선망은 무선망과 달리 망 자체의 Error rate이 더 높기 때문에 더 민감하게 QoS를 보장 해야 할 것이다. 이 논문에선 무선망인 Cellular network에서 Application QoS를 보장하기 위해서 자원을 어떻게 활용할 것인지에 대한 방법을 제시하고자 한다.

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Performance Evaluation of the Question and Answer Services in Internet Portals (인터넷포털 지식검색의 질문응답서비스 성능평가)

  • Chang, Hye-Rhan;Lee, Eun-Tae
    • Journal of Information Management
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    • v.37 no.2
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    • pp.137-156
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    • 2006
  • To evaluate the performance of the question and answer services provided through the internet portals in Korea, question and answer transcript of four major services were sampled systematically. Using the digital reference evaluation framework, number and types of questions, response rate, timeliness, accuracy for information questions and user satisfaction were measured and analyzed. The level of the service performance is identified and compared. The conclusion includes suggestions for service improvement.