Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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A study on the effect of employment flexibility on the business performance in the computer programming, system consultancy and related service industry

고용유연성이 기업성과에 미치는 영향에 관한 연구 : 컴퓨터 프로그래밍, 시스템 통합 및 관리업을 중심으로

  • Cho, Jae-Jeong (Dept. of IT Policy and Management, Soongsil University) ;
  • Rhew, Sung-Yul (Dept. of Computer Engineering, Soongsil University)
  • 조재정 (숭실대학교 IT정책경영학과) ;
  • 류성열 (숭실대학교 IT대학 컴퓨터학부)
  • Received : 2010.08.04
  • Accepted : 2010.09.06
  • Published : 2010.09.30
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Abstract

This study investigates what effects employment flexibility have on the business performance in the computer programming, system consultancy and related services. An analysis of the effects of employment flexibility on outcomes of human resource management revealed that companies which had a higher proportion of temporary agency workers and adjusted employment more frequently had higher turnover rates. The study also showed that the higher the proportion of non-regular workers, outsourcing and the easier it was to adjust working hours, the higher the absence rate. Meanwhile, companies that made employment adjustments more often showed higher defect rates and lower customer satisfaction. It was also found that in companies with a higher proportion of outsourcing and higher possibility of employment adjustments, workers were less interested in new technologies.

Keywords

References

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