• Title/Summary/Keyword: satisfaction-rate

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A pilot study on remake of dental prosthesis of dental laboratory working (치과보철물의 재제작 실태에 관한 예비조사)

  • Nam, Shin-Eun
    • Journal of Technologic Dentistry
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    • v.40 no.3
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    • pp.173-180
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    • 2018
  • Purpose: The purpose of this study was to verify the remake rate and cause of dental prosthesis and to investigate major factors of remake of dental prosthesis. Methods: This study carried out self-administered questionnaire survey from 126 nationwide dental laboratory CEO and directors, which was conducted from September to October in 2016. Results: Total remake rate of dental prosthesis was 10.1% at the nationwide dental laboratories. It was in order of remake rate of dental prosthesis 11.8% for CAD/CAM, 11.5% for porcelain and 11.0% for implant prosthesis. Error of clinical impression was the highest remake cause(63.7%). Nevertheless, dental laboratory take the responsibility of expense for remake of dental prosthesis, regardless of remake cause(67.4%). There was no relation between dental laboratory characteristics and the remake rate of dental prosthesis(p>.05). Conclusion : The remake rate of dental prostheses should be reduced to minimize the economic loss of dental laboratories and raise dental prosthesis satisfaction. It is required to communicate of dentist, dental technicians, and patients, moreover, undistorted information about oral environment should be provided to the dental technicians.

A Study on the present state of Elementary School Libraries in Daejeon Metropolitan City - Focused on the questionnaire survey of teachers (대전시내 초등학교 도서실 현황에 관한 연구 - 교사대상 설문조사를 중심으로)

  • Lee, Jung-Woo
    • Journal of the Korean Institute of Rural Architecture
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    • v.5 no.1
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    • pp.1-11
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    • 2003
  • The purpose of this study is to investigate and analyze the present state of elementary school libraries in Daejeon Metropolitan City. For this 50 schools are surveyed by questionnaires on two groups of teachers, those that take charge of school library and those who do not. As a results of this research following issues are emerged. First, the present state of surveyed school libraries is below standard with regard to the amount of books and size and it is required to improve these poor conditions. Second, the space programs are not sufficient to conduct enlarging scope of school libraries, which is conspicuous in spaces for affording librarians, supporting various activities and serving user's convenience. Third, in spite of poor conditions in school library facilities, respondents' satisfaction rate is not so low and there's no obvious demand for diversity of spaces.

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A Study on the Effects of Mobile Messenger on the Effect of Youth on Teenagers

  • Seo, Gang-Hun
    • Journal of the Korea Society of Computer and Information
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    • v.22 no.4
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    • pp.91-97
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    • 2017
  • In this paper, we propose a Recently, the use of Smart phones surge in youth the youth are becoming a big addiction social problems Mobile Messenger. The prevalence of Smart phones is Mobile Messenger, access time, spatial constraints for assured. As a result, pc room, with a focus on traditional Internet addiction is to be reduced, whereas with a focus on Mobile Messenger Smartphone addiction level is rapidly on the rise. Korea information agency of Internet addiction and mobile addiction risk appeared to be well over 10 percent of the rate of 35% is gaming and mobile addiction unfolds exemplifies the seriousness of Messenger. Addiction is the individual's psychosocial problems such as negative consequences can result, causing the addiction, because it is necessary for an understanding of the mechanism. In this study, Mobile Messenger, the leading factors affecting the addiction said. Mobile Messenger is a major factor causing the addiction habit and consider the user's satisfaction. And social relations and the formation of plougastel Wu Mobile Messenger and its impact on the cause of addiction.

A Study on Brand Awareness and Service Quality (브랜드 인지도와 서비스 품질에 관한 연구)

  • Han, Kyong-Hee;Cho, Jai-Rip
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2007.04a
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    • pp.76-82
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    • 2007
  • Upon the basis at the end of March 2005, we have the 38.91 million cellular phone subscribers over the country and the total diffusion rate of the cellular phone is reached up to 76.1%. At this moment, it can be said the most people use it since the demand is still going on. Turning to the operation company, this is serviced by the SK Telecom, LG Telecom, and KTF, and there are at least 7 manufactures producing it including Samsung, LG, KTF ever, Motorola, SKY, Pantac and Curitel, Most users periodically change the service vendor to the others for buying new model or changing the service vendor. It is understood the customer's action occurred by the differences of the brand cognition. In this study, along with some parameters including the difference of the vendor's brand cognition, difference of satisfaction (mobile telecommunication, product), and the possibility to buy the product again, I am going to find out the relationship between the satisfaction of the provider's service

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제품 다양화가 시장 점유율에 미치는 영향

  • Lee Ho Chang
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2003.05a
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    • pp.548-555
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    • 2003
  • Customer satisfaction level is usually measured in terms of price, quality, customization, after-sale-service, product variety etc. Each finn sets up a distinctive production/marketing strategy to gain competitive advantage by prioritizing the customer satisfaction measures. The market differentiation strategy directly results in supply chain performance such as lead time, inventory, customer fill rate and market share. Product proliferation desirable in customization sense often conflicts the economies of scale effect in production side. This paper focuses the relationship between product variety and market share. Specifically, we investigate how introduction of new product affects the current market share, i.e.,) formation of customer preference and provide some insight into the optimal range of product variety.

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Effect of Product Variety on Market Share (제품 다양화가 시장 점유율에 미치는 영향)

  • 이호창
    • Journal of the Korean Operations Research and Management Science Society
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    • v.29 no.1
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    • pp.101-112
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    • 2004
  • Customer satisfaction level is usually measured in terms of price, qualify, customization, after-sale-service, product variety etc. Each firm sets up a distinctive production/marketing strategy to gain competitive advantage by Prioritizing the customer satisfaction measures. The market differentiation strategy directly results in supply chain performance such as lead time, inventory, customer fill rate and market share. Product proliferation desirable in customization sense often conflicts the economies of scale effect in production side. This paper focuses the relationship between product variety and market share. Specifically, we investigate how introduction of new product affects the current market share, i.e., formation of customer preference and provide some insight into the optimal range of product variety.

A Study on Service Quality and Product Quality in Brand Awareness (브랜드 인지도에 따른 서비스 품질과 제품 품질에 관한 연구)

  • Han, Kyong-Hee;Cho, Jai-Rip
    • Proceedings of the Safety Management and Science Conference
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    • 2008.04a
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    • pp.401-415
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    • 2008
  • Upon the basis at the end of March 2005, we have the 38.91 million cellular phone subscribers over the country and the total diffusion rate of the cellular phone is reached up to 76.1%. At this moment, it can be said the most people use it since the demand is still going on. Turning to the operation company, this is serviced by the SK Telecom, LG Telecom, and KTF, and there are at least 6 manufactures producing it including Samsung, LG, KTF ever, Motorola an d SKY. Most users periodically change the service vendor to the others for buying new model or changing the service vendor. It is understood the customer's action occurred by the differences of the brand cognition. In this study, along with some parameters including the difference of the vendor's difference of satisfaction (mobile telecommunication, product), and the possibility to buy the product again, I am going to find out the relationship between the satisfaction of the provider's service.

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Comparison of Service Style for plate waste in Industry Foodservice Operation (산업체 급식소의 배식방법에 따른 음식 잔식량에 대한 실태 조사연구)

  • 김혜영
    • Korean journal of food and cookery science
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    • v.16 no.5
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    • pp.416-424
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    • 2000
  • Food waste is inevitable in any institutional food system. Although many factors contribute to plate waste, few quantitative studies of plate waste have actually been carried out. This study was undertaken to check (a) how the service style that affects the amount of plate waste, (b) the difference of plate waste between men and women and, (c) the influence of plate waste and customers'satisfaction to served meal. The survey was conducted through March 15 and April 9, 2000 by weighing the amount of plate waste and by questionnaires. Statistical data analysis was completed using the SPSS-PC program for descriptive analysis and ANOVA test. The results were as follows; (1) The largest amount, plate waste percentage measured were 19% of‘Hot alaska pollack soup’and 18% of‘Kuansh soup’respectively. (2) Amount of leftovers can be reduced if the pre-portioned serving style is changed to self-portioned serving. (3) The main reasons for leaving leftover were‘served too often’and‘disliked food’. (4) The customers'satisfaction rate was highly correlated with the leftover amounts.

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The Effect of the Evaluation Factors of Educational Website's Contents on the User Satisfaction: A Perspective of Online Educational Websites for Elementary School Students (온라인교육 컨텐츠 평가요인이 사용자 만족도에 미치는 영향에 관한 연구: 초등학생 온라인교육 포탈사이트를 중심으로)

  • Ha Byeong-Hwan;Gwak Gi-Yeong
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2004.10a
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    • pp.323-326
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    • 2004
  • In recent years, domestic e-learning market has made rapid progress in its quality and quantity with the astonishing rate growth of internet. Although educational Websites are replacing the traditional second level education market, many of those Websites' contents have poor or unknown quality. To build an effective educational Website, it is essential to have clear evaluation criteria. Therefore, this study aims to examine what evaluation factors influence the satisfaction level of educational Websites for elementary school students. In conclusion, implications are discussed along with limitations and future research direction.

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Housing Circumstances of the Elderly Households Who Live Alone or/with Spouse -Focusing on Safety Issues and Interior Design Affordance- (재가노인 단독세대의 주택내 안전사고 실태 및 실내환경 평가에 관한 연구)

  • 문희정;김미희
    • Journal of the Korean housing association
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    • v.15 no.1
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    • pp.75-84
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    • 2004
  • As the advent of an aging society, housing for the elderly has been of greater concern. Since the majority of the elderly prefers to live in their own familiar houses rather than moving to new ones, this study is concerned with the ways of the effective use and maintenance of exiting houses from the viewpoint of their independent living. The data was analyzed with frequency, percentage, mean, correlation, and multiple regression using the SPSS 10.0 for Windows. The findings from the study are: The general satisfaction rate of Interior Design Affordance(IDA) was-evaluated about the average. Among the items of IDA, behavioral facilitation was found most satisfactory, and perceptual maintenance, physilogical maintenance, and social facilitation were followed in satisfaction level. Although there had been many elements of serious safety dangers, no home modification was made in the elderly households who live alone or/with spouse.