• Title/Summary/Keyword: satisfaction-rate

Search Result 1,627, Processing Time 0.028 seconds

복합운송주선업체의 고객서비스 민족도 평가분석

  • 이제홍
    • Journal of Distribution Research
    • /
    • v.4 no.3
    • /
    • pp.1-22
    • /
    • 2000
  • Many foreign freight forwarders make inroads into domestic markets. Korean freight forwarders are not competitive on th domestic logistics area because of higher customer services by foreign freight forwarders in Korea. The purpose of this research is to analyze degree of satisfaction on customer services attributes of freight forwarders in Korea, and to strengthen the competitiveness of customer services by Korea freight forwarders in contrast to foreign investment freight forwarders in Korea. The results of the research could be summarized as follows.: When freight forwarders are selected, the most important customer service attributes have been ranked in order with 'the accuracy management of shipping order' , the reasonable offers of freight rate' and 'the quick arrangement of vessels' when freight forwarders are selected.

  • PDF

Reach and Efficacy of Palliative Care Nurse Training Program for Patients with Non Cancerous Chronic Disease; A Pilot Study (비암성 만성질환자 대상 완화간호 제공을 위한 간호사 교육 프로그램의 접근성 및 효과성 검증; 파일럿 연구)

  • Cha, EunSeok;Lee, So-Jung
    • Journal of Convergence for Information Technology
    • /
    • v.10 no.7
    • /
    • pp.84-97
    • /
    • 2020
  • This pilot study evaluated the reach and efficacy of nurse training program to provide palliative care to patients with advanced chronic diseases. A mixed method was used (an one-group pre-post research design and a group interview). To examine the changes in knowledge, attitude and self-efficacy, paired t-test were used with SPSS 21.0. To obtain pivoting information in real settings, a content analysis was conducted in the data obtaining from a group interview. There were significant improvements on knowledge and self-efficacy scores after the program. Additionally, high retention rate and program satisfaction were found in the participants while recruitment strategies, especially nurses working for tertiary hospitals, need to be modified in future research. A full-fledged research is warranted to find effective strategies to implement and disseminate the program for nurses working in diverse settings.

The Effects of Positive Psychological Capital on Job Stress of Construction Workers (건설업 종사자의 긍정심리자본이 직무스트레스에 미치는 영향)

  • Lee, Hwa-Ju;Park, Soo-Yong;Lee, Dong-Hyung
    • Journal of Korean Society of Industrial and Systems Engineering
    • /
    • v.40 no.4
    • /
    • pp.230-236
    • /
    • 2017
  • The recent domestic construction market is in a difficult situation due to reduction of the government's SOC budget and new orders from public-sector, and the deterioration of housing supply situation in the private sector etc. In addition, the number of disasters in the construction industry has increased in recent years with 26,570 people (up 5.7% from the previous year) in 2016, unlike other industries that are in a declining trend. As such, the construction industry has unique characteristics and problems such as high industrial accidents rate, abnormal subcontracting structure, excessive working hours and work intensity. As a result, the construction workers have a lot of job stresses. Job stress has been recognized as one of the major causes of industrial accidents and many researches have been conducted on that. However, most of the researches were about the factors that induce job stress and how these factors affect disaster occurrence, job satisfaction, job performance, turnover intentions, and job exhaustion. The purpose of this study is to investigate the effect of positive psychological capital on job stress, which is emerging as a new human resources development paradigm useful in corporate management in order to find ways to reduce job stress. To do this, 347 data collected from construction workers in Daejeon, Sejong, and Chungcheong provinces were analyzed using statistical package(IBM SPSS 22) for basic statistical analysis, reliability analysis, and regression analysis. As a result, positive psychological capital has shown an alleviate effect on job stress. In particular, the higher the optimism, hope, and resiliency of positive psychological capital, the lower the job stress. However, the higher the self - efficacy, the higher the job stress.

Treatment for Hallux Valgus with Chevron Metatarsal Osteotomy in Patients over 60 Years Old (60세 이상의 고령에서의 중족골 절골술을 이용한 무지 외반증 치료)

  • Jeong, Bi O;Lee, Sang Hyeon
    • Journal of Korean Foot and Ankle Society
    • /
    • v.16 no.4
    • /
    • pp.223-228
    • /
    • 2012
  • Purpose: To treat hallux valgus in old age patients with chevron metatarsal osteotomy and to see the subsequent clinical and radiological outcomes. Materials and Methods: 23 cases of 18 hallux valgus patients of age 60 years or older who received proximal or distal corrective osteotomy from April 2007 to August 2009 and were followed up for at least 1 year were included in the study. The mean age at operation was 65 years (range, 60~81 years), and the mean follow-up period was 2 years and 6 months (range, 1 year~3 years 6 months). Clinical outcome was assessed with the American Orthopaedic Foot and Ankle Society (AOFAS) score, complications, satisfaction rate, as well as measurements and comparison of pre- and postoperative hallux valgus angles, the 1st~2nd intermetatarsal angle, and the position of hallucal medial sesamoid bone. Results: The AOFAS score was improved from preoperative average of 35.1 (range, 13-47) to average 85.1 at last follow-up (range, 75-100). Patients were satisfied about the operation in 21 cases (91.3%). Preoperative hallux valgus angle was $31.7^{\circ}$ on average (range, $19.1^{\circ}-48.9^{\circ}$), and $4.9^{\circ}$ on average at last follow-up (range, $0.3^{\circ}-21.2^{\circ}$). The 1st~2nd intermetatarsal angle was $14.4^{\circ}$on average (range, $8.7^{\circ}-25.7^{\circ}$) and $3.1^{\circ}$ on average at last follow-up (range, $0.6^{\circ}-7.5^{\circ}$). The hallucal medial sesamoid bone position was improved from preoperative average 3.5 (range, 3-4) to postoperative average 1.0 (range, 0-2). Conclusion: Proximal and distal metatarsal osteotomy treatment yielded good clinical and radiological outcomes in old age hallux valgus patients.

Study on the Musculoskeletal Subjective Symptoms Disorders and Health Promotion Behavior of Daily Plant Construction Workers in One Area (일 지역 일용직 플랜트 건설근로자의 근골격계 질환 자각증상과 건강증진행위)

  • Kim, Ja-Sook;Kim, Ja-Ok;Seo, Ji-Yong;Kim, Hack-Sun
    • Korean Journal of Occupational Health Nursing
    • /
    • v.23 no.1
    • /
    • pp.28-38
    • /
    • 2014
  • Purpose: This research is a correlative study to assess the relationships of musculoskeletal subjective symptoms disorders and health promotion behavior of the daily plant construction workers. Methods: The subjects were comprised of 306 daily plant construction workers by self-reported questionnaires on October 19, 2011. The instruments used for this study were musculoskeletal subjective symptoms disorders (NIOSH) and health promotion lifestyle profile II (HPLP-II). The data were analyzed using SPSS/WIN 14.0. Results: The scores of health promotion behavior of daily plant construction workers were 2.13, and the scores of health promotion behavior were significantly different depending on gender (t=-2.51, p=.013), religion (t=3.10, p=.002), owning house (t=2.59, p= .010), exercise (t=6.01, p<.001), time to rest during work (t=2.21, p=.027), and work satisfaction (F=8.97, p<.001). The musculoskeletal subjective symptoms disorders attack rate was 90.5%. The results of the correlative study to assess relationships showed significant negative correlation between musculoskeletal subjective symptoms disorders and health promotion behavior (r=-1.45, p=.011). Conclusion: The results of the study showed that it was lower level of health promotion behavior level. Therefore, to increase the health promotion behavior of the daily plant construction workers, a great deal of efforts are required at the level of the government, employers and workers.

Study on the Influence of Health Information from TV - Amusement Programs on Practice of Health Behavior (TV 오락 프로그램의 건강정보 실천에 미치는 영향에 관한 연구)

  • Park, Sun-Hee;Chang, Hye-Jung;Kwon, Young-Dae
    • Korean Journal of Health Education and Promotion
    • /
    • v.20 no.1
    • /
    • pp.187-202
    • /
    • 2003
  • The conveyance of health information through mass media is becoming more popular, even through recreation at television programs. This study aims to investigate the influence of health related TV programs for recreation on a practice action of health behavior. In particular, the relationship between attitude, belief, and behavioral practice of the TV audience is explored. Data was collected from 200 respondents for two weeks in May, 2002. The results showed that the motive of the TV audience for watching TV recreation programs was either entertainment or fun. They satisfied with the programs in general. However, the rate of desirable health behavior practice after watching those programs was low. The degree of practice was significantly correlated with belief, satisfaction, and application possibility of the TV audience to the program. In addition, two personal factors such as gender and subjective evaluation of personal health status were significant in influencing health behavior. The appearance of experts on programs was the most important factor influencing the belief of an audience. This implies that audiences want to have the health information fulfilling scientific evidences. It is suggested that TV recreation programs would be beneficial to most audience members for in receiving important health information, only if recreation and interest factors in the program as well as the evidence-based health information and knowledge are successfully combined.

A Study on 'Care Work' Directionality of Child Care Helper in Healthy Family Support Centers (건강가정지원센터 아이 돌봄 활동가의 '돌봄 노동' 방향성 연구)

  • Lee, Eun-Joo;Jun, Mi-Kyung
    • Journal of Families and Better Life
    • /
    • v.32 no.2
    • /
    • pp.27-40
    • /
    • 2014
  • The purpose of this study is to examine the motive of participating in the care work, the overall cognition survey for the care work and the infant care practice areas required in the care work for the child care helpers who activate in the care work, and search for methods of specializing infant care and care experiences on the results. Results of study showed that firstly, middle- or the late middle-age women participated in the care worker recognized care work as productive labor to create economic value and that secondly, the child care helpers' recognition degree of self-development and job satisfaction through performance of care work was wholly high level and that there was will of participation in training for self-development but actual participation rate was low due to restrictions by general conditions. Thirdly, the infant care practice areas and their particular contents that the child care helpers recognized in the care work necessary were highly shown in the whole. The requested level of education for safety management, play guidance, humanity guidance for infant and child was high. Point to discuss is that occupation stability and occupation image must be raised through the public job-hunting system for the child care helpers. In addition, a tailor-made education support suitable for the child care helpers' career stage is needed. Education support by the performance of infant care practice area and the educational requirements must be provided to major rearers to ensure that they can function as behavioral and emotional supporters. Finally, a support system for continuous self-management.

User Acceptance of a Light-Emitting Diode Vest for Police Officer

  • Han, Hyunjeong;Park, Huiju;Jeon, Eunkyung
    • Fashion & Textile Research Journal
    • /
    • v.15 no.5
    • /
    • pp.834-840
    • /
    • 2013
  • This study aims to suggest practical considerations for designing protective clothing with increased visibility that will have higher user acceptance by law enforcement officers. Light-emitting diode(LED) patrol vests were visually and structurally assessed, and 125 police officers' responses from surveys about user acceptance of the vest were analyzed. The current LED patrol vest was designed for enhanced safety of police officers by increasing visibility in the dark. However, the user acceptance rate of the LED patrol vest indicates low use of and low satisfaction with the vest despite its enhanced safety features. In particular, differences in materials, design, functionality of the pockets and size of the vest depending on the hours worked, were statistically significant. The police officers' responses suggest areas of improvement in design, materials, ease of movement, size and functionality. Key issues include 'tactile discomfort'; 'impeded vision from the glare of the LED'; 'frequent malfunctions of the LED'; 'impossible repair of the broken LED units'; 'no user feedback'; 'inconvenient to replace batteries'; 'brittle materials' and 'unpleasing look'. To increase user acceptance, designer should incorporate context-awareness, a convenient user interface, a modular design approach, first responders' self-image as public servants in relation to their aesthetic perspectives of their uniforms, and scientific evaluation of the effectiveness of the intended functions of the clothing. Suggested implications for designing the LED patrol vest can be applied to designing other functional/protective clothing for intended end users with special needs.

The Study on Minimum Smoke Propellant to Reduce Afterburning Reaction (후연소 반응이 감소된 무연계 고체 추진제에 관한 연구)

  • Yim, Yoojin;Lee, Jongseop;Park, Euiyong;Choi, Sunghan;Yoo, Jichang;Cho, Young
    • Journal of the Korean Society of Propulsion Engineers
    • /
    • v.17 no.5
    • /
    • pp.10-17
    • /
    • 2013
  • This paper describes a study on after-burning suppressant in a solid propellant to reduce the plume formed outside of rocket nozzles, which could expose the launch site and the flight track. The minimum smoke propellant to enhance the stealth ability was formulated in terms of the kinds and the effects of after-burning suppressant on the ballistic performance and the amount of primary smoke. A after-burning suppressant, $K_2SO_4$ of about 1.1% weight content was found to show profound reduction of the rocket plume, giving negligibly slight increase in pressure exponent of burning rate. Also minimum smoke propellant with less than 1.1% of $K_2SO_4$ corresponds to A-class satisfaction in primary smoke by AGARD standard.

A three-step sentence searching method for implementing a chatting system (채팅 시스템 구현을 위한 3단계 문장 검색 방법)

  • Jeon, Won-Pyo;Song, Yoeng-Kil;Kim, Hark-Soo
    • Journal of Advanced Marine Engineering and Technology
    • /
    • v.37 no.2
    • /
    • pp.205-212
    • /
    • 2013
  • The previous chatting systems have generally used methods based on lexical agreement between users' input sentences and target sentences in a database. However, these methods often raise well-known lexical disagreement problems. To resolve some of lexical disagreement problems, we propose a three-step sentence searching method that is sequentially applied when the previous step is failed. The first step is to compare common keyword sequences between users' inputs and target sentences in the lexical level. The second step is to compare sentence types and semantic markers between users' input and target sentences in the semantic level. The last step is to match users's inputs against predefined lexico-syntactic patterns. In the experiments, the proposed method showed better response precision and user satisfaction rate than simple keyword matching methods.