• Title/Summary/Keyword: satisfaction-rate

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The Post Occupancy Evaluation of the Ultra High - Rised Mixed - Use Buildings - Focused on Residential Satisfaction - (초고층 주상복합건물에 대한 거주후 평가 - 주거만족도를 중심으로 -)

  • 한수진;윤정숙
    • Proceeding of Spring/Autumn Annual Conference of KHA
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    • 2000.11b
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    • pp.137-142
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    • 2000
  • The objectives of this study were to be properly understood the residential function and its relations to the mixed functions of the mixed-use buildings and further to provide useful information in future basic planning of mixed-use buildings. 1) The satisfaction rates of the public space and the supplementary facilities were high in general, but the satisfactory rate of the convenience facilities was low. 2) The household characteristics were analyzed as variables that differences among satisfaction rates. However, they were not found to be influential factors in determining residential satisfaction. 3) The residential characteristics were analyzed as variables that differences among satisfaction rates. As a result, the floor and direction of the residence were more meaningful variables than the scale of the residence.

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The Effects of Organizational Justice on Job Satisfaction, Professional Commitment and Organizational Commitment among Hospital Physicians (조직공정성이 종합병원 의사들의 직무만족, 전문직업몰입 및 조직몰입에 미치는 영향)

  • 고종욱;서영준;서상혁
    • Health Policy and Management
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    • v.13 no.3
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    • pp.71-90
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    • 2003
  • The purpose of this study is to investigate the impacts of distributive and procedural justice on job satisfaction, professional commitment and organizational commitment among hospital physicians. The sample of this study consisted of 185 physicians from 8 general hospitals located in Metropolitan area and Youngnam area in Korea. Data were collected using self-administered questionnaires with the response rate of 40.2% and analyzed using hierarchical regression technique. The results of this study showed that procedural justice had a direct impact on job satisfaction, professional commitment and organizational commitment among hospital physicians, whereas distributive justice had no significant impact. The results imply that hospital administrators should take measures to establish procedural justice to increase job satisfaction, professional commitment and organizational commitment among hospital physicians.

The Effect of Middle-Aged Married Women태s Attitude and Activity for Leisure upon Their Life Satisfaction (중년기 기혼여성의 여가태도와 여가행동이 생활만족에 미치는 영향)

  • 이정우
    • Journal of Family Resource Management and Policy Review
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    • v.1 no.2
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    • pp.79-95
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    • 1997
  • The purpose of this empirical study is to examine the effects of middle-aged married women’s attitude and activity for leisure upon their life satisfaction. The samples were composed of 388 married women between 40 years and 59 years old, selected by age and local distribution. As the major findings of this study, the most decisive factors to enhance the life satisfaction are found as follows: First, the behavioral factor among the leisure attitudes is most affective to highten the life satisfaction. Second, self-development activity, friend-making activity and home-oriented activity are the most decisive factors in the category of participation rate of leisure activities. Third, in the types of leisure activities, leisure activity with husbands is the most affecting. Also, the economic factor of the samples was the most significant factor to affect the life satisfaction. The findings of this study provide some implications regarding the policies on the leisure facilities, leisure education programs, the governmental and social supporting systems, and the spontaneous efforts of women themselves to enhance the quality of life of the middle-aged married women.

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A Comparative Study on the Clothing Involvement, Price and Discount Influence of Consumer Satisfaction between Korea and the United States (패션제품 구매에 있어서 한국과 미국 소비자의 의복관여, 구매가격, 할인구매 특성이 만족에 미치는 영향 비교)

  • Park, Soo-Kyeong;Lim, Sook-Ja
    • Journal of the Korea Fashion and Costume Design Association
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    • v.13 no.1
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    • pp.1-10
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    • 2011
  • The purpose of this study was to compare consumers' post acquisition behavior by analyzing the influence of consumer involvement, product price and discount. The data were collected through a survey based on three stages: two pre-tests and a main survey conducted in the U.S and Korea. A total of 520 participants from each country were used. The results of this study are as follows. First, clothing involvement, price and discount had no difference, but there was relationship on discount rate between countries. In addition, there were gender differences in involvement between the countries, and Korea showed a significant relationship in price discount. In general, the involvement of both American and Korean students was high and women had higher involvement than men indicating that women showed more interest in clothing than men. The discount rate was higher in the U.S and had a wider range of discount than Korea. Second, consumer involvement and price discount affected the satisfaction of Korean students whereas only involvement affected the satisfaction of American students. This study will extend understanding of consumer satisfaction between Korea and the United States. With the results of this study, apparel marketers will be able to understand how consumer involvement, price and discount may influence consumer satisfaction and develop effective marketing strategies for their profit.

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Visitor Behavior and Satisfaction in Suburban Recreational Forests - Focused on the suburbs of Seoul - (도시근교형 자연휴양림 이용 행태와 만족도 분석 - 서울 근교를 중심으로 -)

  • 서주환;최현상;전형석
    • Journal of the Korean Institute of Landscape Architecture
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    • v.30 no.6
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    • pp.57-65
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    • 2003
  • This study researches attributes , behaviors , satisfaction factors and degrees of curiosity of visitors to recreational forests in the suburbs of a large city. It aims to present suggestions for urban forest development and management policy by offering basic data which help to plan, design and manage recreational forests to increase the quality of these environments. The results are as follows First, in attribute, the visiting rate of males is higher than that of females, and the main users are in their thirties and forties. Sixty percent of visitors graduated from university and their rate of employment is evenly distributed. 95 percent of visitors are residents of the metropolitan area. In terms of behavior, major visitors are family units visiting during summer seasons and for overnight stays. 75% are re-visitors. 85% of visitors came to escape the city with families and friends, keep in good health and experience nature. Second, to extract the factors affecting visitor satisfaction in recreational forests, the natural environment, facilities, and management/use systems were identified as independent variables, while subordinate satisfactions were dependent variables. so regression analysis was used. Thus, the variables affecting the natural environment are quality of water, stream use, biodiversity, fresh air and landscape factors. The variables affecting facilities are puking, convenience, play facilities, sanitary arrangement and camping. Most important among the variables affecting management/use systems are educational facilities and access condition. On the basis of generalizing the study in the existing individual site, we must verify the visiting characteristics in recreational forests in the suburbs of a large city. Since development of recreational forests is understood as a sequence considering a site and a given condition, and since management and improvement must unfold according to these characteristics, a strategy is needed to reveal visitors' opinions about the site. Depending on the facilities and service, satisfaction of recreational forests is generally influenced by social and economic qualities. Also, this study can look into the effect according to use pattern motive and season. As suburban recreational forests have many overnight-users and younger men, programs suitable for these groups are needed. On the basis of variables affecting satisfaction according to natural environment, facilities, and use system, policies which can manage the natural environment and introduce educational programs are needed.

Study of Enneagram Character Types and Job Satisfaction of Workers Engaged in Korean Medical Clinics Located in ChangWon City (창원시 소재 한의원 종사자의 에니어그램 성격유형에 따른 직무만족도 연구)

  • Lee, Jeong Won
    • Journal of Physiology & Pathology in Korean Medicine
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    • v.26 no.5
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    • pp.753-759
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    • 2012
  • The purpose of this study was to examine Enneagram personality types and job satisfaction of Korean medicine clinic staff, thereby providing basic materials for job training programs and human resource management programs for Korean medicine clinic staff with a lot of face-to-face relationship. The researcher visited 50 Korean medicine clinics randomly selected from 255 clinics in Changwon and explained the purpose of this study and the content of questionnaire. Questionnaires on Enneagram personality types and job satisfaction were distributed to and collected from those who consented to participate. Data analysis was done using SPSS WIN IBM 20.0 program. The results are as follows. General characteristics of the subjects were as follows. Female respondents comprised 97.6% of the total. The rate of those whose age was between 20 and 25, between 26 and 30, between 31 and 35, between 36 and 40, between 41 and 45, and 46 years old or older was 22.6%, 21.4%, 13.1%, 21.4%, 17.9%, and 3.6%, respectively. The rate of those who were unmarried was 46.4%. As for educational levels, those who graduated from high school or received lower level education, those who graduated from two-year college, and those who graduated from university accounted for 46.4%, 39.3%, and 14.3%, respectively. Regarding the distribution of the center of energy, 64.3% was in the instinctive center, 20.3% in the thinking center, and 15.5% in the emotional center. As for the personality type of Enneagram, 25.0% belonged to type 8, 22.6% to type 9, 15.5% to type 1, 9.5% to type 5, 8.3% to types 4 and 6, 6% to type 2, and 2.4% to types 3 and 7. Job satisfaction according to the center of energy and personality types was not statistically significantly different. Interpersonal relationship, autonomy, and overall job satisfaction according to the developmental stage of Enneagram were significantly different.

A Study on the Purchasing Conditions of Sports Wear of the Chinese Men (중국(中國) 남성(男性)의 스포츠의류(衣類) 구매실태(購買實態)에 관(關)한 연구(硏究))

  • Wee, Hye-Jung;Im, Soon;Sohn, Hee-Soon
    • Journal of Fashion Business
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    • v.6 no.4
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    • pp.113-124
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    • 2002
  • The purpose on this study identified the purchasing conditions of Sports wear of the Chinese men residing in Beijing, Shanghai, Dalian, Tianjin, Harbin and Guangzhou, so that it helped sports wear manufacturers and retailers offer the basic data. For the study, a questionnaire used as a method of measurement, the 863 Chinese men were selected as a sample, SAS(Statistical Analysis System) program was used to analyze the data. The results from the study were as follows: 1. According to the investigation, the most preferred sports of Chinese men is soccer, as a whole. Swimming, basketball and ping-pong keep rank the next to soccer. 2. Accordingly age, area, profession and income, Chinese men maintained sports suit in order of training suit, swimming suit, soccer suit, tennis suit. It is found that holding amount of high-quality sports wears as ski, golf is on a low level. 3. It is appeared that Chinese men purchased in good order as follow brand: No-bran, Nike, Lening, Adidas. And except Nike, they purchased more Lening brand than foreign sports brand. 4. As the result of researching on the item of sports wear, it is found that they purchased various kind items in a higher rank 5 brands. 5. Sports wear's color that Chinese men purchased is blue, white, black, red. 6. The purchasing price that Chinese men favored is 200$\sim$599RMB. Thus, they expend average per head for sports suit buying, 486.0RMB. 7. Chinese men purchased very often at specialty store. And, coefficient of utilization at the usual market is on a low level. 8. In purchasing satisfaction, 80 % Chinese men were satisfied with goods(sports wear) that purchased in a higher rank 5 brands. So, average satisfaction degree showed over 3.8 as a high rate. 9. According to the result of satisfaction on Chinese men, 70% Chinese men showed satisfaction. Therefore, the average of satisfaction degree appeared 3.81 as a high rate.

The Effects of Brand Image of Dental Clinics Perceived by Healthcare Service Users (치과클리닉에 대한 의료 소비자의 브랜드 이미지가 충성도에 미치는 영향 - 수도권의 의료 소비자 중심으로 -)

  • Cho, Soo Yeon;Lee, Seung Chang
    • Korea Journal of Hospital Management
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    • v.24 no.1
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    • pp.36-47
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    • 2019
  • Purposes : The purpose of this study is to analyze empirically the consturct development of brand trust in dental clinic service and its influence on both satisfaction and brand loyalty of clinic users in Seoul area. Methodology : To test the hypotheses, the structured instrument was employed to question to patients and their guardians who had used dental clinics in the metropolitan area. 207 cases were analyzed with structural equation method through SPSS 18.0 and AMOS 22.0, and findings of the test as follows. Findings : Firstly, both functional and associative images had a positive impact on the brand trust. Especially we found the influence of functional images was greater than that of the brands' associative images. Secondly, the satisfaction of dental clinic users had greater positive influence on the clinics with greater trust. Thirdly, the higher the satisfaction of health service consumers, the more positive effect on brand loyalty. This relationship between the satisfaction of dental clinic users and brand loyalty match the findings of previous studies on relations of similar variables. Practical Implications : This study shows that with greater satisfaction, the referral rate and the revisit rate of users would increase. This implies that dental clinics need to take appropriate actions to build brand trust with advertising and/or PR strategies for a good brand image. It would be necessary to research further expected variables that influence users' brand loyalty in the service, such as the dentists' level of expertise, their relationship level with customers, the quality of dental services and et al..

UTIS Vitalization Countermeasures Using Traffic Information Use Satisfaction Rate Model (교통정보 이용 만족도 모형을 활용한 UTIS 활성화 대책)

  • Jang, Seok Yong;Jung, Hun Young;Ko, Sang Seon
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.29 no.2D
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    • pp.199-207
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    • 2009
  • We tried to show the course of UTIS vitalization, promoting to introduce as part of the advanced traveler information system through analysis using traffic information gap model of service and structural equation modeling being used by drivers. The summary of the research is as follows. 1. We could find out the service matters needed to improve and what should be prior that make drivers' use increase through establishing the gap model of service. 2. We could establish the structural equation modeling through using traffic information use satisfaction rate, entire traffic information satisfaction rate as the observation variables. You can say it is the fruit of this research that it was confirmed the entire satisfaction rate of traffic information influenced extension, convenience, accuracy, economical efficiency in order. We could also arrange the base to determine the order of services for vitalization of UTIS in the future through grasping the priority of each service functions classified by factors. 3. It is confirmed that many drivers want multimedia function, driving support function and various functions for the personal convenience in situations except driving, which enable the drivers to enjoy leisures and interests rather than economical functions during driving due to the recent social and economic changes.

A Study on the Patient Satisfaction Survey at the General Hospitals in Korea (국내 종합병원 환자만족도 조사현황 분석)

  • Lee, Sunhee;Kim, Ji In;Cho, Woohyun;Lee, Jijeon
    • Quality Improvement in Health Care
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    • v.5 no.1
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    • pp.42-57
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    • 1998
  • Background : It is increasing the concern for patient satisfaction as a customer information. This study was planned to investigate the activities related to patient satisfaction survey at the Korean hospitals. Methods : We performed the nationwide survey on 235 general hospitals by using the self-administrated checklist from Sep. 9 to Oct. 9, 1996. The response rate were 50.2%. We analyzed the descriptive statistics and chi-square test by SAS software on 118 hospitals. Results : First of all, 62.7% of study hospitals showed to conduct the patient satisfaction survey, and most of hospitals which did not conduct it had a plan to do it within 5 years. The reason that hospitals did not conduct satisfaction survey was due to a lack of administrator's interest or adequate questionnaire form. Second, the bigger, public and being more located in the big city or opened more than 10 years, the more hospitals conducted the patient satisfaction survey. Also, patient satisfaction survey was mainly handled by planning dept. or administrative team. Third, most hospitals had their own way of making questionnaires without proving reliability and validity. The results of the survey were applied to hospital management timely, and were mostly reported to top manager level. Most CEO concerned about the results of satisfaction survey. Fourth, the staffs in charge of survey had problems such as skill related to data analysis and development of questionnaire and they suggested that this problems could be solved through inducing the implementation of the survey results on hospital management, support for the development of standardized questionnaires and increasing the top manager's interests. Fifth, most questionnaires composed of lots of questioning items on hospital equipments and environment, and kindness of hospital employee to patients. Conclusions : Although this study had some limitations in generalization due to low response rate in big hospitals, it is meaningful to find the present state and the problems related to patient satisfaction survey of the general hospitals. We can conclude that there are increasing the concern for patient satisfaction survey among the hospitals nationwide, and it can be needed for technical support related to development of survey tool or method.

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