• Title/Summary/Keyword: satisfaction-rate

Search Result 1,627, Processing Time 0.027 seconds

A Human Sensibility Ergonomic Establishment of Customer-Satisfying Strategy for a Multimedia Telecommunication System (멀티미디어 통신시스템을 대상으로한 사용자 만족 전략의 감성공학적 수립)

  • Park, Min-Yong;Park, Hui-Seok
    • Journal of the Ergonomics Society of Korea
    • /
    • v.17 no.1
    • /
    • pp.23-36
    • /
    • 1998
  • The primary objective of this research was to establish and quantify the relationship between the physical degradation factors of multimedia telecommunications (teleconferencing) system and Subjective human perception. The research was performed in two stages. A field survey of the real users and pilot experiments were carried out in the first stage to determine customers' major complaints and corresponding system degradation factors. A prototype teleconferencing simulator was developed in two separate sound-treated chambers equipped with audio/video equipment running under a custom-developed software program. In the second stage, simulation experiments using the semantic differential methodology were performed utilizing 26 paid participants (14 college students and 12 housewives). The results indicated that audio/video synchronization and the frame rate were the main system factors for both subject groups, but different pattern of factors' influence was found according to the group, implying that the system configuration would hopefully accommodate the characteristics of the end users. Also, a single quality index, developed for system preference, was revealed to be highly correlated with user satisfaction. The results provide some fundamental data on the human subjective perception of multimedia telecommunications quality, and further can help establish the quality standards to enhance service level.

  • PDF

Development and Application of an Early Exercise Program for Open Heart Surgery Patients (개심술 환자를 위한 조기 운동프로그램의 개발 및 적용에 관한 연구)

  • Ha, Yi-Kyung;Jung, Yoen-Yi
    • Journal of Korean Critical Care Nursing
    • /
    • v.4 no.1
    • /
    • pp.65-73
    • /
    • 2011
  • Purpose: This study was to develop and evaluate stability and effects of an early exercise program for patients with open heart surgery. Methods: The subjects of this study were 30 patients who had either a coronary bypass surgery or a valvular heart surgery at a tertiary hospital in Seoul. The data was collected by observation and measurement from October 1, 2004 to November 15, 2004. Results: The early exercise program developed for this study consisted of range of motion exercise and walking. Intensity of walking was 1~3 METs and increased progressively to daily target distance. During exercise, the subjects were monitored heart rate, blood pressure and RPE (Rating of Perceived Exertion). The mean FIM (Functional Independent Measurements) score of subjects was significantly improved after the early exercise program. However, several complaints such as dizziness or pain were also reported. Most complaints were associated with chest tube and RPE. Conclusion: The early exercise program can help to recover patients' physical activities after surgery, and can be applied to most patients. Patients' RPE, dizziness and pain was possible limitations, therefore, active pain control and prevention of accidents for patients would be needed.

  • PDF

Information Environment of ST Information Users of the KISTI with the Focus on Document Delivery (KISTI 과학기술정보 이용자의 원문수요와 관련된 정보환경 연구)

  • Yoon, Cheong-Ok
    • Journal of the Korean Society for Library and Information Science
    • /
    • v.36 no.2
    • /
    • pp.5-24
    • /
    • 2002
  • The purpose of this study is to describe the information environment of ST information users in Korea by examining their needs and satisfaction for documents. Comparison was made between the statistics of KISTI DDS and NACSIS-ILL document copy service, and data from the survey conducted for KISTI's ST information users in 2001 were analyzed. Findings include the low demand for documents delivery, low success rate in obtaining documents from domestic institutions, including KISTI, relatively high reliance on foreign DDS institutions, and difficulties in getting documents with speed, timeliness, and cost-effectiveness. It seems urgent to implement the strategic plans for more comprehensive and well-organized collection development and resource-sharing, and improvement of DDS.

Simultaneous Implant Installation Using the Block Bone Graft (치조열에서 블록 골이식을 이용한 임플란트 동시 매식법)

  • Choung Pill-Hoon;Kang Nara;Hong Jong-Rak
    • Korean Journal of Cleft Lip And Palate
    • /
    • v.5 no.2
    • /
    • pp.85-93
    • /
    • 2002
  • Simultaneous implant installation with bone graft was performed in 15 cases. Four cases were cleft alveolus patients. 56 implants were placed immediately with block bone grafts. 2 cases were cranial bone grafts and the others were iliac bone grafts. Three of 56 implants were lost(94.6% Survival rate). One of three was cleft alveolus case. The cleft alveolus patients with simultaneous implants installation showed functional and esthetic results without infraocclusion and positional changes. Bergland index was considered to be type I after 12 months later. Immediate implant installation with bone graft is one of choice of treatment in closing cleft alveolus hoping simultaneous implant installation could be related with function which might result in less resorption of graft. Functional and esthetic results are satisfaction ; there was no infraocclusion and positional changes.

  • PDF

A Study on Image Recommendation System based on Speech Emotion Information

  • Kim, Tae Yeun;Bae, Sang Hyun
    • Journal of Integrative Natural Science
    • /
    • v.11 no.3
    • /
    • pp.131-138
    • /
    • 2018
  • In this paper, we have implemented speeches that utilized the emotion information of the user's speech and image matching and recommendation system. To classify the user's emotional information of speech, the emotional information of speech about the user's speech is extracted and classified using the PLP algorithm. After classification, an emotional DB of speech is constructed. Moreover, emotional color and emotional vocabulary through factor analysis are matched to one space in order to classify emotional information of image. And a standardized image recommendation system based on the matching of each keyword with the BM-GA algorithm for the data of the emotional information of speech and emotional information of image according to the more appropriate emotional information of speech of the user. As a result of the performance evaluation, recognition rate of standardized vocabulary in four stages according to speech was 80.48% on average and system user satisfaction was 82.4%. Therefore, it is expected that the classification of images according to the user's speech information will be helpful for the study of emotional exchange between the user and the computer.

Transceiver Design for Terminal Operating with Common Data Link on Ku-Band (Ku 대역 대용량 공용데이터링크용 RF 송수신기 설계)

  • Jeong, Byeoung-Koo;Seo, Jung-Won;Ryu, Ji-Ho
    • The Journal of Korean Institute of Electromagnetic Engineering and Science
    • /
    • v.26 no.11
    • /
    • pp.978-984
    • /
    • 2015
  • In this paper, we designed a RF transceiver operating up to 200 km operating range and 45 Mbps data rate. The RF transceiver operates in Ku band and composed of up/down converter, high power amplifier, front-end elements. To satisfy the operating range of RF transceiver, 10W power amplifier was required and realized by using GaN power amplifier. Moreover, to mitigate mutual interference for different bandwidth signals due to the adaptive transmission speed control function, SAW filter bank structure was used. To verify system requirement satisfaction AWR simulation tool was used.

The Factors Influence upon Job Maintenance of the Mentally Disabled with Job Experience (취업한 정신장애인의 직업유지에 영향을 미치는 요인)

  • Byun, Eun-Kyung;Yoon, Suk-Ja;Choi, Song-Sik
    • Korean Journal of Occupational Health Nursing
    • /
    • v.21 no.1
    • /
    • pp.18-26
    • /
    • 2012
  • Purpose: This study tried to explore factors influencing on job maintenance of the mentally disabled who employed before. The subjects of this study were the mentally disabled who participated in community mental health center and social rehabilitation center, there had experienced a job in the past. Methods: The number of community centers were 27 places, there were located in different region. The number of participants were 221 persons agreed to this study. Data was analyzed by Mean, SD and logistic regression analyzation using SPSS/WIN 14.0. Results: General character such as age was significant factor. Monthly pay and working a day in the midst of job related factors were significant. Moreover, job rehabilitation program satisfaction rate and social support revealed significant factors. Conclusion: On the basis of results, Job rehabilitation programs for job maintenance of the mentally disabled should be development and establish mediate strategies to improve social support to them.

Development and Evaluation of Symptom Management Guidelines for Cancer Patients (암환자 증상관리지침 개발 및 평가)

  • Lee, Eun Ok;Kim, Jeongeun;Park, Hyeoun-Ae;Kwon, In-Gak;Lee, Eun Hyun
    • Korean Journal of Adult Nursing
    • /
    • v.17 no.2
    • /
    • pp.208-218
    • /
    • 2005
  • This study was conducted to develop and evaluate guidelines for cancer patients' symptoms management such as nausea/vomiting, fatigue, constipation, diarrhea, and oral mucositis. Based on the literature review, assessment path to identify each stage of five symptoms were also developed. Guidelines for symptom management of each stage of the symptoms were developed. Guidelines then were evaluated by a panel of experts. Finally, 95 cancer patients were recruited and asked to use the guidelines for their symptom management. Levels of understanding of and satisfaction with assessment path and management guidelines were surveyed. Prevalence rate of five symptoms varied ranging from 20% (diarrhea) to 47% (nausea/vomiting). Regarding the level of understanding of each symptom most of the cancer patients indicated that they were easy and sufficient. Regarding the easiness of use of the symptom management guidelines, most of cancer patients indicated that they were easy to use. Regarding the nursing intervention on each symptom, most of cancer patients indicated that they were easy and helpful. More information was added with feedback from the patients. The result of this study has implications on development of customized patient education materials based on assessment path and symptom management guidelines.

  • PDF

A Study on the Actual Wearing Conditions and Fit of Children's Ballet Dancewear (유아발레복의 착용 실태 및 치수 맞음새에 관한 연구)

  • Lee, Eun Jee;Nam, Yun Ja
    • Fashion & Textile Research Journal
    • /
    • v.16 no.5
    • /
    • pp.766-775
    • /
    • 2014
  • This study is aimed to research the actual wearing condition of ballet dancewear of girls aged between 2 and 6 years on its design, size and fit. Survey data were collected from 171 mothers who have a girl learning ballet dance. The questionnaire was composed with ballet education, ballet dancewear purchasing, preference on design, size selection, and fitting. The collected data were analyzed with frequencies statistics, ${\chi}^2$-test, ANOVA using the SPSS WIN 20.0. The results are as follows; High rate of respondents said that the purpose of ballet education was for good body balance, leisure activity, and height growth. The main method of purchase was online shopping. The design, price, size and fit were identified as important ballet dancewear attributes for girls. The most preferred style of ballet dancewear were 'short sleeve skirted leotard' and 'camisole skirted leotard' which look like dress. The respondents reported slight satisfaction with size and fit, price, convenience in action, sewing and durability. The most preferred sizing system was code by height but any ballet dancewear makers don't use code by height. Therefore it is difficult for consumers to select size. Retailers and manufacturers could potentially use the results of this study to improve the sizing system and fit for children's ballet dancewear.

Senior Level Designers - Designers Shared Leadership Model in Interior Design Companies: The Consequence of an Investigation among Leading Designers in Nine Companies in Korea

  • Choi, Seung-Pok
    • International Journal of Contents
    • /
    • v.8 no.1
    • /
    • pp.95-99
    • /
    • 2012
  • Interior design companies in Seoul, Korea, senior level designers-designers shared leadership model has not been implemented by the design management. The whole interior design companies are worked each by a leadership team consisting of senior level designers, contractors and designers, being accountable for company, workers, and budgets. The results for workers' opinion in leadership positions were evaluated. All 154 leading workers of all professional teams were anonymously interviewed with a questionnaire containing 45 items regarding their satisfaction with this new shared leadership model. The response rate was 96.2%. After all, the leading workers were satisfied with the shared leadership model both in their own designing practice and in general. Non-design workers were comprehensively more in favor of quite a few aspects of shared leadership than senior level designers, but even the latter reported to be generally satisfied. However, both professional teams estimated leading positions to be only modestly attractive. The consequences yield some evidence that the transform from traditional leadership models to the senior level designers -designers shared leadership model may have advantages in the management of interior design companies. Furthermore, there is a need for greater clarity about precisely what we mean by shared leadership and also a deeper exploration of potential challenges arising from shared leadership models if we are to try to come to terms with their practice.