• 한국의류산업학회지
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• 제15권4호
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• pp.596-605
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• 2013

This study investigates the wearing trend and purchase facts for adult females in their 20s and 30s along with their fitting satisfaction for woven jackets and circular knitted jackets. A questionnaire survey on consumers investigated satisfaction with jackets according to clothing materials and repair trend after wearing. Subsequently, a preference for circular knitted jackets was shown higher than woven jackets. Females in their 20s preferred woven jackets than those in their 30s; however, the latter preferred circular knitted jackets than the former. For woven jackets, they showed the highest satisfaction with size; however, for circular knitted jackets, they showed the highest satisfaction with fitting. In the question on their satisfaction by jacket part, satisfaction with circular knitted jackets was higher in all items except for bust measurement, bottom edge measurement, elbow circumference, shoulder width, and clothes length. Circular knitted jackets had lower repair rates than woven jackets and woven jackets had significant differences by age in satisfaction with back width. The research results indicate that females in their 20s and 30s who value fit preference and practicality will increasingly wear knit clothes. Therefore, we can address the fitting satisfaction requirement of females in their 20s and 30s by taking the clothing material properties of circular knitted clothes into consideration. In addition, further research is required on jacket patterns in consideration of clothing materials.

• 가족자원경영과 정책
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• 제15권1호
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• pp.117-136
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• 2011

This study examined the effects of the division of household labor on the marital satisfaction of husbands and wives in dual-earner families. Data were collected from 193 couples in dual-earner families; the questionnaire measurements were based on recommendations from the literature review. The questionnaire consisted of inquiries concerning gender role attitudes, marital communication efficiency, division of household labor, satisfaction in the division of household labor, and marital satisfaction. Each of these categories had an individual measurement scale that enabled measurement of its impact on marital satisfaction. The major findings of this study are as follows: The couples in dual-earner families showed egalitarian gender role attitudes and high levels of marital communication efficiency. They also reported high levels of satisfaction with their division of household labor and their marital lives. Wives in dual-earner families had more egalitarian gender role attitudes compared with their husbands, and husbands perceived themselves to be investing more time in performing household chores (that is, in the division of household labor) than was perceived by their wives. Husbands were also more satisfied with the division of household labor and marital life compared to their wives. Finally, hierarchical multiple regression analysis revealed that satisfaction in the division of household labor and in marital communication efficiency (as perceived by the couples) significantly predicted husbands' marital satisfaction. On the other hand, wives' age, marital communication efficiency, and the differences in the division of household labor (as perceived by the couples) significantly predicted wives' marital satisfaction.

• 한국디지털정책학회:학술대회논문집
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• 한국디지털정책학회 2004년도 International Conference on Digital Policy & Management
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• pp.203-210
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• 2004

In this paper, the conceptualization and the measurement of service quality and the relationships among service quality, consumer satisfaction, value, and post behavior (post behavior and recommendations to others) are investigated. The results suggest that service quality is an antecedent of consumer satisfaction and that consumer satisfaction exerts a strong influence on payment value and post behavior.

• 정보학연구
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• 제12권2호
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• pp.13-29
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• 2009

ERP in the past, primarily centering on large enterprises and the introduction of competition in the global e-business, but along with the proliferation of small and medium-sized enterprises are now in earnest, or to take advantage of the introduction of the ERP plan. However, the introduction of the ERP cost and the effort required to develop, because many never previously introduced ERP expect that the introduction of cost and performance comparisons with the measurement is necessary. Until now, however, the introduction of a framework of analysis followed the introduction of ERP primarily to measure performance of a major improvement. This research, in addition to improving the performance of these tasks have been overlooked until now for the system's user satisfaction BSC (Balanced Scorecard) models and techniques using AHP-specific understanding of the Company (Group executives, middle managers groups, and user groups) Importance of priorities you want to analyze. In summary, the key findings of this study follows. First, ERP user satisfaction measurement for the balanced scorecard indicators in terms of the redevelopment. Second, the information system user satisfaction to the user layer (Layer 3), grouped by the measure. Thirdly, the user satisfaction of the important topics for attention as quantified by measuring the hierarchy. This model is for satisfaction levels as quantitative of future users of the new system, information systems and the introduction of a new model of development based on the evaluation data will be able to take advantage of.

• Nutrition Research and Practice
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• 제6권4호
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• pp.357-365
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• 2012

This study was conducted to develop a construct model regarding the daily activities, emotional security provided by food, enjoyment of food, level of satisfaction with delivered food, and the quality of life of homebound seniors who benefitted from meal delivery programs. The data were analyzed by SAS 9.2 and the Structural Equation Model (SEM), which was created by Analysis of Moment Structure (AMOS) 5.0 packages. The reliability of the data was confirmed by an exploratory factor analysis and through a Cronbach's alpha coefficient, and the measurement model proved to be appropriate by a confirmatory factor analysis of the measurement model in conjunction with AMOS. The results of the correlations between all the variables showed significant positive correlations (P < 0.05). The path analysis demonstrated that the daily activities (P < 0.01) and the emotional security created by food (P < 0.05) had positive correlations with the foodservice satisfaction (P < 0.05), while the daily activities (P < 0.05), the sense of emotional security made by food (P < 0.05), and food enjoyment (P < 0.05) also presented significant positive correlations with the quality of life. However, the food service satisfaction was shown to directly, but not significantly, affect the quality of life. This revealed that the current meal delivery programs needed to be improved in several directions.

• 한국조리학회지
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• 제21권5호
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• pp.180-191
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• 2015

본 연구의 목적은 지각된 가치(쾌락적 가치, 실용적 가치)가 소비감정과 고객만족에 미치는 영향을 살펴보고 나아가 각 개념들의 측정변수 사이에 내재한 관계를 파악하는데 있다. 연구 자료는 최근 한 달간 아시아 레스토랑을 방문한 경험이 있는 미국인들을 대상으로 수집하였으며, 총 435개의 자료를 가지고 기술통계분석, 요인분석, 신뢰도분석, 회귀분석을 실시하였다. 분석결과 쾌락적 가치와 실용적 가치 모두 긍정적 감정과 고객만족에 영향을 미치는 것으로 나타났으나, 실용적 가치만이 부정적 감정에 영향을 미치는 것으로 나타났다. 측정변수 간의 관계를 분석한 결과 쾌락적 가치인 전통음악, 전통음식, 레스토랑 배치가 긍정적 감정에 영향을 미쳤으며, 인테리어 디자인은 고객만족에 영향을 미치는 것으로 나타났다. 반면 실용적 가치인 음식의 맛과 건강한 음식종류는 긍정적 감정과 고객만족에 영향을 미쳤으며, 음식의 맛만이 부정적 감정에 영향을 미치는 것으로 밝혀졌다. 이에 대한 실무적 시시점을 결론에 제시하였다.

• Journal of information and communication convergence engineering
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• 제7권2호
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• pp.92-97
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• 2009

Lately, influence of information rises and interest about satisfaction estimation of information providing service is risin. According to rapid change in information environment, information-providing service is being changed in various form, in which center development is made in relation to the effort for customer satisfaction intended to enhance user's satisfaction level through providing more convenient and higher service centered on information service user rather than information service provider. Organizations providing information service is also changing their service from traditional one centered on service provider to that for user's satisfaction and service quality, and evaluation of information service quality and measurement of user's satisfaction as the result of using information service are regarded important. In this respect, it is needed to measure user's satisfaction level for environmental factors of information service and analyze what kind of influence they have to enhance user's satisfaction level of information service. Also function and efficiency of information offer service are important. Therefore, interest for satisfaction survey to heighten contents satisfaction of information-providing service, service satisfaction, satisfaction of user of system satisfaction is increased. In this paper, we propose a model of the user satisfaction index for information-providing services and present the user satisfaction index is measured to the model. Also we this study suggest qualitative improvements of information-providing service required for change to user-centric information-providing service through measuring user satisfaction index of ITFIND system and schemes to improve information quality

• 한국조사연구학회지:조사연구
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• 제10권1호
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• pp.91-112
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• 2009

본 연구의 목적은 기존에 제시되었던 웹사이트 측정도구의 요인을 살펴보고 이를 체계적으로 보완하여 새로운 측정도구를 제시하고 그 활용가능 여부를 검증해 보는 데 있다. 기존의 연구에서 웹사이트 측정도구의 구성요인은 정보, 접속용이성, 활용기능, 레이아웃, 디자인, 인터페이스 시스템, 서비스 등이었는데, 본 연구에서는 이용자간의 의사소통과 서비스적 측면인 정보편집 툴의 항목을 포함하여 새로운 웹사이트 측정도구를 제시하였다. 제시된 측정도구의 활용에 대한 검증은 명을 대상으로 한 설문을 통해 이루어졌다. 연구 결과를 간단히 요약하면 다음과 같다. 웹사이트 측정도구는 정보, 사용자 인터페이스, 웹사이트 서비스, 의사소통의 요인으로 범주화될 수 있으며, 이러한 요인이 미치는 사이트 선호도에 대한 영향력은 과거와 비교하여 변화가 나타나고 있음을 확인할 수 있었다. 다음으로 측정요인 중 정보 요인과 의사소통 요인간에는 깊은 상관관계를 가지고 있었고, 새롭게 제시된 측정요인인 의사소통 요인 또한 웹사이트 만족도에 정(+)의 영향력을 미치고 있음을 알 수 있었다. 이러한 결과는 웹2.0의 개념이 실제적으로도 웹사이트 만족도 향상을 위한 웹사이트의 전략의 하나임을 확인해 주고 있으며, 웹사이트 만족도에 영향을 미치는 요인이 계속적으로 변화하고 있어, 이에 대한 능동적인 대처가 계속적으로 이루어져야 함을 보여주고 있다.

• 한국콘텐츠학회논문지
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• 제20권10호
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• pp.338-352
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• 2020

본 연구 목적은 대학교육의 학생만족도 영역에 대한 질문을 개발함으로써 학생 만족의 필수 영역을 밝히는 데 있다. 이를 위해 선행연구 검토, 교육수요자 FGI, 교육측정 전문가 자문을 거쳐 개발된 56문항에 대해서 S대학교 재학생 547명을 대상으로 온라인조사를 실시하였다. 개발 도구에 대한 요인분석을 통해 개발영역과 문항의 타당도와 신뢰도를 검증하였다. 대학의 학생만족도를 측정하기 위해 교과 과정 및 수업, 학생 지도, 교육 환경, 학생 지원, 대학생활, 학교이미지, 행정서비스 총 7개 영역과 54개의 문항이 도출되었다. 측정도구의 신뢰도 검증을 위해 Crombach' α 이용한 결과, 전체문항에 대해서는 0.970, 요인별로는 0.70~0.93으로 나타났다. 확인적 요인분석 결과 GFI 0.830, CFI 0.916, TLI 0.910, RMR 0.047, RMSEA 0.047로 연구 모델의 적합도가 양호하였다. 집중타당성 검증 결과, 개발된 문항들이 도구의 구성 영역을 일관되게 설명하고 있음을 입증하였다. 본 연구에서 개발된 대학교육 학생만족도 측정도구는 학생만족도 측정에 적합한 것으로 나타났다.

• 한국산학기술학회논문지
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• 제9권3호
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• pp.840-845
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• 2008

본 연구는 경영컨설팅 서비스 품질에 관련된 이론적 고찰 및 선행연구를 통하여, 국내 컨설팅의 서비스 품질의 구성요인에 관한 연구가설을 토대로 실증분석 되었다. 실증분석에서는 서비스품질을 결과품질과 비용품질로 대별하여 고객만족도인 성과를 대리측정도구로 하여 영향관계정도를 분석하였다. 본 연구결과를 요약하면 첫째로, 서비스품질의 결과품질과 고객만족도의 고객성과 간에는 상호 관련성이 매우 높은 것으로 분석되었다. 따라서 서비스결과 품질은 고객이 지각하는 정보화에 매우 긍정적인 요인으로 추정되었다. 둘째로, 서비스품질의 비용품질과 고객만족도의 재이용도 측면에서도 유의성이 확인 되었다. 따라서 향후 정보화 컨설팅 및 경영컨설팅은 중소기업에서 매우 주요한 경쟁요인으로 추정할 수 있었다.