• Journal of the Korean Society for Aviation and Aeronautics
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• v.28 no.1
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• pp.14-21
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• 2020

Here I investigate what effects Operational Control Center(OCC)'s service quality may have on airline staff's job engagement. My analysis reveals that airline OCC's service quality has a meaningful effect on airline staff's service satisfaction, and that service satisfaction mediates a meaningful effect on staff's job engagement. It was suggested that improving OCC's service quality leads to higher staff's job engagement. Accordingly, I suggest methods of improving OCC's service quality. I find that the importance of contributing factors on OCC's service quality are as follows, in order of most to least important: professionalism, assurance, empathy, reliability, organizational culture, and responsiveness. The results of this study are relevant not only for airlines but also for government agencies such as the National Emergency Management Agency, the Korea Forest Service, the National Police Agency and the Korea Coast Guard that operate aircraft and must ensure aviation safety.

• Journal of the Korea Safety Management & Science
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• v.14 no.2
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• pp.277-284
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• 2012

This paper reviewed the relationship between job satisfaction and service quality, and the moderating effect of gender in restaurant employee. Based on the responses from 288 employees, the results of multiple regression analysis showed that intrinsic job satisfaction(JS) and extrinsic job satisfaction effect positively on all service quality factors(tangibles, reliability, responsiveness, empathy). The results of moderating analysis showed that intrinsic JS effects positively on all service quality factors irrespective of gender, but the positive effect of extrinsic JS on tangibles and empathy is more positive in female than in male employee.

• Proceedings of the Safety Management and Science Conference
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• 2011.04a
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• pp.265-271
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• 2011

Technology supports of ETSC(Enterprise Technology Support Center) are for the small and medium-size enterprises to promote and overcome their technical barriers through the transfer of KIMM's technology and the equipments supports to the enterprises. ETSC is expanding and reaching out the works to serve the public domain of business by establishing the networks between researchers and engineers in enterprises for exchanging technical informations.

• Journal of the Korea Safety Management & Science
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• v.7 no.1
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• pp.159-166
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• 2005

It is not difficult to see the road repairing. There are many and various machines which crush road surface. The efficiency and power of the machine depend on crushing head-shape, crushing interval, crushing load, crushing stress, machine's dropping height and roller's kind. The objective of this study is to select the optimal model among ten models of crushing machine with constraints such as crushing depth, variation, and crushed particle size. And then this paper provides the valid theoretical base on selected model. The data for this study are chosen from the site of construction in Kangnung during three months (2004. 6. 1${\~}$2004. 8. 31). The provided methodology in this paper will be fruitful not only for the selection of crushing machine but also for the aspects of construction period, cost, work efficacy according to the condition from the various sites of construction.

• Proceedings of the Safety Management and Science Conference
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• 2006.11a
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• pp.193-200
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• 2006

In case of domestic automobile manufacturers introduce and run a order production method, JIT system is to provide a necessary number of components for a right place timely which is a specific supply chain management is different from other occupations. This study is for establishing a efficient production planning and finding a management method to correspond with a manufacturing system and diversified supply chain management and building an information system to support it. For this, analyze the relevant business process and utilize various informations occur in supply chain of domestic automobile components manufacturer. It will contribute to not only reliability improvement of production management system but also satisfaction for due date of products.

• Journal of the Korea Safety Management & Science
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• v.12 no.4
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• pp.215-222
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• 2010

This paper reviewed the relationship between organizational culture and service quality, and the moderating effect of tenure in service business. Based on the responses from 586 employees, the results of multiple regression analysis showed that rational culture and affiliation culture have positive relationships with all service quality factors. The results of moderating analysis showed that rational culture has more positive relationships with tangibleness, reliability, responsiveness, and empathy in which tenure is longer. Also progressive culture has more positive relationship with empathy in which tenure is longer.

• Geomechanics and Engineering
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• v.3 no.2
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• pp.153-167
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• 2011

Traditional design methods of bearing capacity of shallow foundations are deterministic in the sense that they do not explicitly consider the inherent uncertainty associated with the factors affecting bearing capacity. To account for such uncertainty, available deterministic methods rather employ a fixed global factor of safety that may lead to inappropriate bearing capacity predictions. An alternative stochastic approach is essential to provide a more rational estimation of bearing capacity. In this paper, the likely distribution of predicted bearing capacity of strip footings subjected to vertical loads is obtained using a stochastic approach based on the Monte Carlo simulation. The approach accounts for the uncertainty associated with the soil shear strength parameters: cohesion, c, and friction angle, ${\phi}$, and the cross correlation between c and ${\phi}$. A set of stochastic design charts that assure target reliability levels of 90% and 95%, are developed for routine use by practitioners. The charts negate the need for a factor of safety and provide a more reliable indication of what the actual bearing capacity might be.

• Proceedings of the KSR Conference
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• 2005.11a
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• pp.1063-1070
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• 2005

Number of subway train units that Seoul Metropolitan Subway Corporation as at September 2005 is 1.944 on 4 routes from 60 units at the time of commencement of operation, having grown exponentially. Along with increase in the number of passengers the role of subway as safer and expedient means of transportation is now being required. Furthermore, the Corporation has been researching on means of improving the safety and reliability of subway entry/exit doors which has become an essential task and directly effect the safety of the passengers. In this Study, has developed sensory control system for the entry/exit door of the subway train using non-contact proximity sensor as a part of review of and measures against various issues of entry/exit door of the subway trains currently under operation. In addition, this sensor system was verified through test production and tests. If this technology becomes commercialized and practically utilized in the future, it would be able to make definite contribution to the safer transportation of passengers.

• International Journal of Safety
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• v.5 no.2
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• pp.1-5
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• 2006

A data acquisition and processing system for measuring the current collection signals of the Korean High-speed Railway is developed. The current collection system is composed of a pantograph and the overhead catenary that supplies electrical power to the train through the pantograph. The system simultaneously measures the signals generated at the interface between the catenary and the pantograph through the accelerometers, load cells and strain gauges placed at various locations. The on-track test data are processed to evaluate the current collection reliability. The fiequency analysis of the signals reveals the presence of several structural vibration modes in the pantograph, as well as the components arising from the periodicity in the structure of the catenary and pantograph at the interface. The feasibility of predicting the contact performance from the measured signals is also demonstrated.

• Nuclear Engineering and Technology
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• v.40 no.4
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• pp.251-254
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• 2008

Issues and themes concerned with nuclear power plant uprating are examined. Attention is brought to the fact that many candidate nuclear power plants for uprating have anyway been operated below their rated power for a significant part of their operating life. The key issues remain safety and reliability in operation at all times, irrespective of the nuclear power plant's chronological or design age or power rating. The effects of power uprates are discussed in terms of material aspects and expected demands on the systems, structures and components. The impact on operation and maintenance methods is indicated in terms of changes to the ageing surveillance programmes. Attention is brought to the necessity checking or revising operator actions after power up-rating has been implemented.