• 제목/요약/키워드: quality of place

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Kano 모델과 PCSI Index를 활용한 공공도서관 노인 서비스 품질 개선에 관한 연구 (A Study on the Improvement of Service Quality for the Elderly in Public Libraries Using Potential Customer Satisfaction Improvement Index (PCSI Index) and Kano Model)

  • 엄재은;김성희
    • 한국도서관정보학회지
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    • 제54권1호
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    • pp.115-142
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    • 2023
  • 본 연구의 목적은 공공도서관 노인 서비스 품질의 품질 속성을 Kano 모델에 근거하여 분류하고 만족계수와 불만족계수를 도출해 서비스 품질의 우선 개선순위를 제시하는 것이다. 이를 위해 경상북도 의성군 A 도서관을 이용하는 노인이용자를 대상으로 LibQUAL+의 22개 문항으로 설문을 구성하였다. Kano 모델에 기반하여 LibQUAL+의 3가지 영역으로 부문별 품질 요인들을 분류하고 Timko의 고객만족계수를 통해 각 서비스 품질마다 이용자가 느끼는 만족 지수와 불만족 지수를 산출하였다. 이를 바탕으로 잠재적 고객 만족개선지수(PCSI Index)를 구해 실제 요구사항이 충족되었을 때 이용자 만족이 얼마나 개선될 수 있는지 파악하였다. 분석 결과 서비스 품질 속성은 매력적 품질 9개, 일원적 품질 7개, 무관심 품질 1개, 당연적 품질 5개로 분류되었다. 서비스 품질 개선 순위에서 1위는 '도서관 전자자료의 자유로운 교외접속', 2위는 '연구, 학습에 필요한 인쇄 및 전자저널 소장', 3위는 '필요한 정보를 찾을 수 있도록 하는 도서관 홈페이지'로 조사되었다. 연구 결과는 노인 서비스 제공 시 우선적으로 관리 및 개선해야 할 품질 요인을 제시하는데 활용될 수 있을 것으로 기대한다.

일부지역 치과위생사의 치과진료실 실내공기질에 대한 만족도 및 자각증상 비교 (The satisfaction and subjective symptom level by indoor air quality in dental parlor in Capital and Jeon-nam area)

  • 최미숙
    • 한국치위생학회지
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    • 제11권3호
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    • pp.405-417
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    • 2011
  • Objectives : A precedent research has documented that indoor air pollution is closely associated with increased the risk of symptom and decreased in job satisfaction. This study was conducted in an effort to assess the relationship of indoor air quality to self-perceived symptom and satisfied with working environment. Methods : This research is based on self-filling survey which 393 dental hygienists who work in seoul and Jeon-nam area participated on October 2010 through January 2011. This survey was compared and analyzed about the level of satisfaction and subjective symptom by the indoor air quality that dental office's working environment. Results : The result of satisfaction degree of hospital working environment was pretty low about office air. Most people mentioned that they were sore and dull all over the back, shoulder, and neck. Also, they were drowsy and exhausted in work place. Conclusions : In conclusion, it is need to improve their quality of life and mental health by developing proper air conditioning system and using one in their work place.

초량 이바구길의 공공디자인에 나타난 장소정체성 표현특성 (Characteristics of Expression of Place Identity Shown in the Public Design of Choryang Ibagu-gil)

  • 여미;이창노;최강림
    • 한국실내디자인학회논문집
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    • 제24권4호
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    • pp.124-134
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    • 2015
  • This study aims to identify the characteristics of expression of place identity shown in public design of Choryang Ibagugil in Dong-gu, Busan and analyze them from physical aspects and from psychological ones. Choryang Ibagugil has special historicity indicating that it is a hillside road(Sanbokdoro) dwelling site created after the 6.25 Korean War and the quintessence of Busan. In addition, the site is a good example that used the topographic characteristics as they were and used the road for movement called as 'gil' to design public environment. Ibagugil connected to Sanbokdoro (i.e. Mangyang-ro) starting from the big road (Busan Station) where there was a large floating population represented the regional identity to public design by the medium of 'gil.' As a result of analyzing the characteristics of expression of place identity based on the current status discovered, our conclusions could be drawn as follows: First, place forms identity under interpersonal relationships and there is a story on the lives of people in the contexts between place and identity. Second, place identity is an independent specialty of a certain place and expression of place identity into public design makes the place more place-like. Ibagugil expressed its identity while adapting to the topographic characteristics of hillside road(Sanbokdoro). Third, adjacent public buildings were included into Ibagugil, thus highlighting the placeness, although it is considered that it is ambiguous to determine it as public design in the current-status analysis. Fourth, from the public value aspect, slumized hillside road(Sanbokdoro) was improved, which led to improvement in quality of environment and improvement in pride of local residents. Resultingly, it can be said that the place identity appeared in the public design of Choryang Ibagugil were the stories that happened in this place. Moreover, the indication of future image of how the place will be developed in the future makes the value of the place more significant. Therefore, in public design for expressing place identity, utilization of independent speciality of the site is considered to be an important factor. By doing so, 'place becomes a real place' and 'place can get an independent identity.' Going further, it comes to get the characteristics of 'being the place as it is.'

국제물품매매계약(國際物品賣買契約)에서 매수인(買受人)의 물품검사시기(物品檢査時期) (A Study on the Time of Examination of Buyer in Contract for International Sale of Goods)

  • 오원석
    • 무역상무연구
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    • 제20권
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    • pp.63-82
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    • 2003
  • The time of examination of buyer in international sales contract is very significant, because the time is related with the period of claim in buyer's aspect. From the legal point of view, the time of delivery, the time of examination and the time of quality decision should be in accord. But the buyer, whose main place of business is located in importing country, wants to examine the goods in his own country. Therefore in CIF or FOB Contract, the place of delivery and the place of examination are divided. Thus the CISG, the Common Law System and the Civil Law System including Korean Law stipulate the buyer's examination at the destination if the sales contract involves carriage of the goods. This author, from the buyer's perspective, would like to make the following suggestions in regard to the time of examination when the sales contract is made. First, the time of examination and the time of quality decision should be in accord, even though the time of delivery is different. Second, the buyer should clearly indicate the time, the place, the inspector, the particulars and the burden of proof in regard to examination when contracting. Third, the buyer should also clearly indicate the period of notice for the lack of conformity in Claim Clause of sales contract, which should be counted from the time of examination. Fourth, the buyer should remember that he many lose the right to rely on the lack of conformity of the goods if he does not give the seller notice thereof within the stipulated time or reasonable time. Finally, if the buyer wants, to examine the goods at the place of shipment, it is desirable for the buyer to designate internationally recognized inspection organization like SGS.

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프리캐스트 세그먼트 라이닝과 현장 타설 콘크리트 라이닝의 내구성 비교 (Durability Comparison of Precast Segment Lining and Cast-in-place Concrete Lining )

  • 이규필
    • 한국지반환경공학회 논문집
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    • 제24권12호
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    • pp.13-18
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    • 2023
  • 터널 콘크리트 라이닝은 현장 타설을 통한 시공법이 가장 일반적이나 현장 타설 콘크리트 라이닝은 시공성 및 품질관리의 문제점을 갖고 있으며, 이러한 문제점을 해결하기 위한 프리캐스트 세그먼트 라이닝이 활용되고 있다. 일반적으로 프리캐스트 세그먼트 라이닝은 향상된 내구성 및 이로 인하여 보수·보강 등 유지관리가 용이한 것으로 알려져 있다. 따라서 본 연구에서는 프리캐스트 세그먼트 또는 현장타설 철근콘크리트로 시공된 22개소 터널 라이닝의 내구성을 비교·분석하였다.

Differences in Health-related Fatty Acids, Intramuscular Fat and the Physico-chemical Quality in Mutton as Affected by Season, Place of Purchase and Meat Portion

  • Rani, Zikhona T.;Nantapo, Carlos W.T.;Hugo, Arnold;Muchenje, Voster
    • Asian-Australasian Journal of Animal Sciences
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    • 제27권11호
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    • pp.1630-1637
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    • 2014
  • The objective of the study was to determine the quality and fatty acid profiles of mutton cuts purchased from rural and urban localities in South Africa. Five hundred and ten samples were collected in four seasons from both rural and urban shops and butcheries. Samples were immediately transported to the laboratory in cooler boxes with ice where the following physico-chemical characteristics of mutton were determined; meat pH, color ($L^*$, $a^*$, and $b^*$), cooking losses and Warner Braztler shear force and replicates stored at $-20^{\circ}C$ pending fatty acid analysis. Meat $L^*$ values were lowest ($24.7{\pm}0.49$) in winter and highest ($32.2{\pm}0.49$) in spring. The loin and sirloin cuts recorded the highest intramuscular fat whilst rib and leg cuts recorded the lowest intramuscular fat. In conclusion intramuscular fat, fatty acid profiles and physico-chemical quality of mutton were significantly affected by season and meat portion and not necessarily by the locality and class of shop.

시멘트 액체방수 뿜칠장비의 개발 (Development of Cement Liquid Waterproofing Spouting Equipment)

  • 김한식;하정수;이영도
    • 한국건축시공학회:학술대회논문집
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    • 한국건축시공학회 2022년도 가을 학술논문 발표대회
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    • pp.145-146
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    • 2022
  • The demand for a construction method capable of securing a safety environment and improving quality is increasing. There is a high risk of falling when working at a high place in an environment where it is difficult to secure visibility, such as an underground space, and there is a risk of falling if cement liquid waterproof materials are transferred to the top of the scaffold by manpower. In addition, when working on a high place in a poor environment, the quality uniformity of the upper part of the wall is deteriorated. In addition, as waterproof technicians gradually age and decrease, it is difficult to secure them, so it is urgent to prepare countermeasures against the shortage of waterproof technicians. Therefore, the purpose of this study is to develop cement liquid waterproof spouting construction equipment that can secure uniform quality of construction areas to prevent accidents and ensure safety of workers, improve work efficiency and quality due to improvement of work environment. The adhesion performance of the cement liquid waterproof material could be improved by about 20% in accordance with the use of the equipment.

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The development of near infrared calibrations for assessing grass herbage quality

  • Sharma, Hss;Mellon, R.;Johnson, D.;Fletcher, H.
    • 한국근적외분광분석학회:학술대회논문집
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    • 한국근적외분광분석학회 2001년도 NIR-2001
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    • pp.1611-1611
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    • 2001
  • The main selection parameters used by forage grass (rye and Italian rye grass) breeders are dry-matter yield, seasonal growth, persistency, disease resistance, heading date, and heading. These characteristics can all be identified usually in the segregating F2 population, however characteristics such as soluble carbohydrate level, protein, lipid and digestibility cannot be identified. The emphasis of this work is to introduce a quantitative selection process for characterization of herbage quality e.g. protein, water-soluble carbohydrates, fiber fractions, dry matter digestibility. NIRS calibrations are currently being developed for identifying grass genotypes to assist the selection process, thereby allowing the opportunity to actively breed improved herbage quality. The changes in fibre fractions, associated components and digestibility of a number of grass clones at different growth stages are being assessed changes taking place during a growing season. This will provide a database of the major changes taking place during a growing season. Attempts to classify quality differences between genotypes will be carried out using multivariate analysis of the spectral data. I addition changes associated with maturity of grass will be considered in order to develop robust calibrations.

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장소의 문화화를 타겟으로 한 농촌마을 권역종합정비사업 모델 - 영천시 가상권역 사업을 중심으로 - (Rural Village Development Project Model on Target for Strengthening Culture of Place)

  • 한성미;엄붕훈
    • 농촌계획
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    • 제19권1호
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    • pp.165-177
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    • 2013
  • This study deals with rural village development project of Gasangri, Yeongcheon city area, based on the use of the cultural factors and strengthening them in study area. Unlike other cases of today's Korean rural village development projects, this plan keenly concerns not only for tourists but also for the village people. Since culture means the quality of life also, this project especially deals with 'community', 'well-being', and 'convenience' for the inhabitants. On the other hand, it attempts to connect with "Cyan Museum", which is the first grade art gallery remodelled from closed school, to make village of culturally abundant atmosphere. In result, seven sub-projects of the expansion of basic living foundation, and two improvement of landscape in area have planned. Among stereotype of rural development projects and similar programs of tourism, the project makes difference on targeting for the meaning and resource of place culture.

환자와 간호사의 개인적 특성과 간호서비스 질이 병원 재이용 의도에 미치는 영향에 대한 비교연구 (A Comparative Study of how Subjects' Characteristics and Nursing Service Quality Influence on Hospital Revisiting Intent between Patients and Nurses)

  • 이미애
    • 대한간호학회지
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    • 제35권7호
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    • pp.1210-1220
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    • 2005
  • Purpose: This study was aimed to examine how subjects' characteristics and nursing service quality influence hospital revisiting intent, to compare perceptions of patients with those of nurses, Method: The questionnaire was developed and distributed to 300 patients and nurses at six general hospitals in a provincial city, Korea, For data analysis, the SPSS/PC program was used. Result: The nursing service quality's scores of patients is 3.61, that of nurses is 3.77, and there is a significant difference. The hospital revisiting intent's score of patients is 4.84, that of nurses is 4.61, and there are no significant differences. In subjects' characteristics, patients perceive that the hospital is the only different factor, and place hospital revisiting intent at $3.6\%$. Nurses perceive that education level and position are different factors, and place hospital revisiting intent at $3.3\%$. In nursing service quality, patients perceive that 2 attributes explain hospital revisiting intent at $17.8\%$ and 2 factors explain it at $16.5\%$; whereas, nurses perceive that 2 attributes explain hospital revisiting intent at $15.3\%$ and 3 factors explain it at $12.2\%$. Conclusion: There are perception gaps between consumers and providers. So nursing and hospital managers must recognize these facts and provide various marketing strategies to overcome them.