A Study on the Development of the Communality Model of Service Quality for the Non-face-to-face and Face-to-face Automobile Insurance Market in China (중국 비대면 및 대면 자동차 보험 시장의 서비스 품질 공통모델 개발 연구)
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- Journal of Korean Society for Quality Management
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- v.50 no.3
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- pp.387-405
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- 2022