• 복식
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• 제55권2호
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• pp.105-115
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• 2005

The purposes of this study were to identify the service quality, quality of relationship, and relationship continuity intention of rental clothing store. Questionnaires developed by researcher were collected from 212 consumers who experienced rental clothing. Data was analysed by use of factor analysis, path analysis, and covariance structure analysis. The results were; 1. Factors of service quality of clothing rental store were tangibility & promotion, shop assistant & store atmosphere, customer empathy, customer reliability strategy, customer management, and customer convenience. And factors of relationship quality were satisfaction, trust, emotional involvement, and calculational involvement, and factors of relationship continuity intention were longitudinal relationship propensity & word-of-mouth and rerental intention. 2. Service quality of rental store affected significantly on relationship quality, and relationship quality affected significantly on relationship continuity intention. And service qualify of rental store affected significantly on relationship continuity intention through relationship qualify.

• 한국경영과학회지
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• 제31권3호
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• pp.127-143
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• 2006

While e-learners' satisfaction would be determined by qualify of e-learning environment including learning management systems, learning contents and interactions, the influence of quality on satisfaction can be changed by e-learners' self-regulated efficacy The objective of this study is to show difference of the relationship between qualify and satisfaction In e-learning by self-regulated efficacy. For this purpose, we propose a research model which consists of five quality factors in e-learning as explaining variables, satisfaction as a result variable and self-regulated efficacy as a control variable. For empirical test of this model, the sample is collected from e-learning classes in a college and divided into two groups by self-regulated efficacy in order to analyze the effects of control variable. By multi-group analysis, we show two groups are different from each other in the relationship between quality and satisfaction of e-learning environment.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2005년도 추계학술대회
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• pp.264-275
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• 2005

This paper is to test the mediating effect of superior trust on the relationship between organizational justice and service quality in service food industry. Based on 302 data gathered in western Kangwon area, analysis result showed that procedural, interactional, and distributive justice have affirmative relation with trust, and also trust has close relation with service quality. Therefore, trust appeared to have fully mediating effect on the relationship between organizational justice and service qualify.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2003년도 춘계학술대회논문집
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• pp.342-352
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• 2003

Idle NVH characteristics are one of the most important aspects among the vehicle performances. Vehicle developers are devoted to improve vehicle interior noise and steering wheel and seat vibrations. In order to improve the idle quality, noise and vibration transfer path should be carefully evaluated. Also, effects of various components related to the idle performance should be confirmed. A general procedure for improving the idle qualify is described in detail. The relationship among cylinder pressure characteristics, crankshaft rotational speed variation, and vehicle vibrations is also investigated. Influences of drive shaft, torque converter, air conditioning system, vehicle structure including engine mount system, and idle control parameters on the vehicle idle quality are studied. Weak points of typical vehicles on the idle qualify are identified. Some of improvement measures are proposed and verified.

• 품질경영학회지
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• 제32권4호
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• pp.30-47
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• 2004

The tremendous growth of the Internet, particularly world wide web, has resulted in significant changes in commerce environments. Internet has brought significant changes in the economics of marketing channels and has led to a redefinition of industry value chain. E-commerce has become so important that countries and firms unprepared for this new trend would lose competitive advantages in the coming century of digital economy. The purpose of this study is to identify logistic!; service quality elements about internet shopping mall customers and examine the relationship among e-commerce logistics service quality, customer satisfaction, relationship quality and repurchase intentions in the area of internet shopping mall. To do so, prior studies on logistics service quality, customer satisfaction, relationship qualify and repurchase intentions were broadly reviewed and the relationship among those four concepts was empirically tested.

• 산업경영시스템학회지
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• 제10권16호
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• pp.183-195
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• 1987

The effectiveness of quality control is contingent to adaptability to the present circumstance. The objectives of this study are to provide empirical data to carry out qualify control effectively. To accomplish this purpose, an empirical study was made by questionaire (mailing survey method, Feb. to Mar. in 1987). The sample is the 167 companies in Korean manufacturing industry. The main findings out of the analysis are as follows the stage of quality control is concentrated in appraisal phase, the company standard is equiped gradually in non-KS marked company and the need of economic evaluation about quality control is increased gradually. With a view to analysing of relationship between quality control and it's effect factors (company standard, KS mark, computer based information system), the methods of $\chi$$^2$ test are used. The company standard have a significant difference in top manager's altitude to duality control, operation stage of quality control. operation scope of qualify control and quality budgeting system but is insignificant with economic evaluation about duality control. Otherwise, KS mark is insignificant with the equality control activity except for operation scope. The quality information system based in computer have a significant difference in operation stage, operation scope and economic evaluation. Therefor, for the purpose of attaining effectiveness of quality control through the economic evaluation about quality control, the company standard and computer based duality information system must be utilized in quality control activity.

• 한국컴퓨터정보학회논문지
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• 제12권1호
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• pp.243-252
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• 2007

최근 들어, 중소기업에서의 기업자원관리시스템 구현에 관한 관심과 연구가 꾸준히 증가하고 있다. 본 연구에서는 중소기업에서의 기업자원관리(ERP) 소프트웨어 품질, 벤더의 지원, 사용자 정보 만족도 및 ERP 구현 성과와의 관련성을 규명하였다. 이와 같은 실증연구를 통하여 ERP 소프트웨어 품질과 벤더의 지원이 중소기업에서의 성공적인 ERP 구현과 밀접한 관련이 있음을 제시하였다. 본 연구는 내부자원이 상대적으로 부족한 중소기업의 ERP 시스템 구현에 있어서 패키지 소프트웨어 품질과 벤더의 지원에 대한 의존성과 중요성에 관한 시사점을 제공하였다.

• 대한방사선치료학회지
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• 제14권1호
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• pp.155-164
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• 2002

This descriptive correlation study was undertaken in order to investigate the relationship of family support and personality with quality of life in patients receiving radiotherapy for breast cancer and to provide basic data to help them improve a better quality of life. This subjects for this study were 74 out-patients undergoing a radiation therapy at C hospital in Kwang-Ju. The data were obtained using a convenience sampling technique. The tool of this study were Ro's qualify of life scale, Kang's family support scale and Wallston & others health locus of control scale. The data were analyzed using a SAS program for percentage, mean, standard deviation, Pearson Correlation Coefficient, GLM. The results were as fellows: 1. The total average score of the quality of life of the subjects was 137.22 (minimum score 38-maximum score 227), item mean score(range 1-5) was 3.15. The total average score of the family support of the subjects was 40.38(minimum score 21-maximum score 47), item mean score(range 1-5) was 3.69. The total average score of health locus of control of the subjects was 42.47(minimum score 28-maximum score 59), item mean score(range 1-6 was 3.69. 2. The results of the analysis of the relationship between the quality of life scores and the health locus of control were as follows : the total average score of the qualify of life of internal locus of control scale was 133.50, he total average score of the quality of life of external locus of control scale was 138.41. 3. There was positive correlation between the health locus of control and the quality of life(r=0.0722, p=0.5413). 4. There were significant positive correlation between family support and quality of life(r=0.2328, p=0.0399). The results of the analysis of the relationship between the each factor in the quality of life scores and family support were as fellows : There were significant difference between the self esteem factor(r=0.2974, p=0.0124), relationship with family factor(r=0.2657, p=0.0241)

• 한국경영과학회지
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• 제30권2호
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• pp.169-184
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• 2005

This study aims to identify service factors that satisfy customers in the internet shopping mail context. The study examines the relationship between service qualify and customer satisfaction, and explores the moderating role of the internet community type (i. e., transaction community group, interest community group and fantasy community group). By analyzing 188 questionnaires, we found that out of the five service quality dimensions, only reliability, tangibility, assurance and responsiveness dimensions have positive effects on customer satisfaction. We also found that there is a significant difference in the relationship between service quality and customer satisfaction by the perceived type of internet community implications of the findings and future research directions are discussed.

• The Journal of Asian Finance, Economics and Business
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• 제8권2호
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• pp.135-142
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• 2021

This study aims to examine the impact of audit committee characteristics on income management of companies listed on the Stock Exchange of Vietnam. Research data was collected from all 745 listed companies on Vietnam's stock market over four years, from 2015 to 2018. After excluding companies that did not qualify, there were 216 companies with 864 observations. With the help of dedicated software Stata 15, the impact of audit committee characteristics (through independent variables and control variables such as Audit Committee Independence, Auditing Committee size, Auditing Committee Expertise, Auditing Committee Meeting Frequency, Company Size, Financial Leverage, and Operating Cash Flow) to earning management through a multivariate regression model was determined. Research results from Vietnamese listed companies during this period show that the size and expertise of the audit committee are inversely related to the discretionary accruals representing earning management. At the same time, the research results also identify a positive relationship between firm size and earning management, and the inverse relationship between financial leverage, net cash flow from operating operations and earning management. However, the multivariate regression results do not find clear evidence of a relationship between audit committee independence and the audit committee meeting frequency to earning management.