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Exploring Service Improvement Opportunities through Analysis of OTT App Reviews (OTT 앱 리뷰 분석을 통한 서비스 개선 기회 발굴 방안 연구)

  • Joongmin Lee;Chie Hoon Song
    • Journal of the Korean Society of Industry Convergence
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    • v.27 no.2_2
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    • pp.445-456
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    • 2024
  • This study aims to suggest service improvement opportunities by analyzing user review data of the top three OTT service apps(Netflix, Coupang Play, and TVING) on Google Play Store. To achieve this objective, we proposed a framework for uncovering service opportunities through the analysis of negative user reviews from OTT service providers. The framework involves automating the labeling of identified topics and generating service improvement opportunities using topic modeling and prompt engineering, leveraging GPT-4, a generative AI model. Consequently, we pinpointed five dissatisfaction topics for Netflix and TVING, and nine for Coupang Play. Common issues include "video playback errors", "app installation and update errors", "subscription and payment" problems, and concerns regarding "content quality". The commonly identified service enhancement opportunities include "enhancing and diversifying content quality". "optimizing video quality and data usage", "ensuring compatibility with external devices", and "streamlining payment and cancellation processes". In contrast to prior research, this study introduces a novel research framework leveraging generative AI to label topics and propose improvement strategies based on the derived topics. This is noteworthy as it identifies actionable service opportunities aimed at enhancing service competitiveness and satisfaction, instead of merely outlining topics.

Group Behavior Pattern Analysis with respect to Playing Loyalty among Blade & Sole Game Users (충성도에 따른 블레이드 앤 소울 게임의 사용자 그룹 행동 패턴 분석)

  • Chung, Ji-in;Song, Doo Heon
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.22 no.10
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    • pp.1340-1346
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    • 2018
  • There have been researches on game continuance intention based on consumer behaviour theory of management science. Such macro access of computer game analysis might be insufficient to draw valuable results due to complex subsystem structure of recent computer games. In this paper, we choose 'Blade and Soul' game that was first published in 2012 and has been within top 20 MMORPG in Korea but known as a 'long time users' only game'among game players recently. Three user groups - long loyalty, concentrated, casual - are classified based on their play history and play time per day of Blade and Soul. The first survey with 222 subjects revealed that the real strength of the game was not the combat - Dungeon, Arena, Battleground competition - but very cohesive game community Blade and Soul has. Thus, we conduct another survey on the game community issues among 148 long time users (over 3 years playing history) and analyze their traits and behaviour patterns.

Overexpressed Mitochondrial Thioredoxin Protects PC12 Cells from Hydrogen Peroxide and Serum-deprivation

  • Lee, Yun-Song;Yu, Seung-A
    • The Korean Journal of Physiology and Pharmacology
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    • v.7 no.1
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    • pp.33-37
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    • 2003
  • Oxidative damage to mitochondria is a critical mechanism in necrotic or apoptotic cell death induced by many kinds of toxic chemicals. Thioredoxin (Trx) family proteins are known to play protective roles in organisms under oxidative stress through redox reaction by using reducing equivalents of cysteines at a conserved active site, Cys-X-X-Cys. Whereas biological and physiological properties of Trx1 are well characterized, significance of mitochondrial thioredoxin (Trx2) is not well known. Therefore, we addressed physiological role of Trx2 in PC12 cells under oxidative stress. In PC12 cells, transiently overexpressed Trx2 significantly reduced cell death induced by hydrogen peroxide, whereas mutant Trx2, having serine residues instead of two cysteine residues at the active site did not. In addition, stably expressed Trx2 protected PC12 cells from serum deprivation. These results suggest that Trx2 may play defensive roles in PC12 cells by reducing oxidative stress to mitochondria.

A Study on the Image of Women by Chinese Ancient Aesthetic View(I) - Focused on Tang-Song Dynasty - (중국 고대 심미관에 의한 여성 이미지 연구(I) - 당송시기(唐宋时期)를 중심으로 -)

  • Jiang, Donghua
    • Journal of the Korea Fashion and Costume Design Association
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    • v.24 no.3
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    • pp.127-144
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    • 2022
  • This paper aims to analyze the different external images of women expressed in ancient artwork through the socio-cultural background and the aesthetic view during the Tang and Song dynasties of China. The research method contains a literature review involving the collection of historical literature, thesis, and artwork data. The image of women according to the aesthetic view of the two periods is summarized as follows. In terms of face shape, the Tang pursued a round face while the Song pursued a more slender shape. As for hair ornamentation, the Tang wore various shapes of hair buns like "Paojiaji", and decorated them with coronets. The Song wore various types of braided hair called "Tongxinji", but the coronets were smaller and more sophisticated. For makeup, the Tang wore colorful and heavy makeup and the Song makeup was lighter and more elegant. In attire, the Tang followed revealed shape, used splendid colors and thin, transparent material. The Song exhibited a more simple design and was conservative and neat, using luxurious silk fabric with low chroma. In body shape, the Tang pursued the "beauty of obesity" with a voluptuous body shape; the Song pursued the "beauty of gaunt" with a slim body shape. As the result of the analysis according to the aesthetic views of the Tang and Song dynasties, women of Tang were depicted as rich, and women of Song were rather neat. The research on the aesthetic views that changed according to the development of social civilization and the status of women will play an active role in the transmission and development of traditional Chinese culture. At this point, the paper may contribute to the creation of images of women as well as changes in the art of future generations.

QoS control function for Triple Play Service based on E-PON (E-PON기반 Triple Play Service를 위한 QoS 제어 기능)

  • Park, Chun-Kwan;Song, Han-Young;Jeon, Byung-Chun
    • Journal of the Institute of Electronics Engineers of Korea TC
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    • v.44 no.3 s.357
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    • pp.68-77
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    • 2007
  • In this paper, we address TPS (Triple Play Service) based on E-PON and also develop QoS control function for both directions, which is disadvantage of E-PON. E-PON technology has the configuration suitable for TPS, but relatively the large delay characteristics in upstream, so if QoS control function must be supported to transfer the real time traffic for both directions, E-PON technology can support TPS efficiently. Therefore, in this paper, we address the diverse requirements of quality for TPS, and then develop TPS platform to verify the quality characteristics according to QoS characteristics of each element in real environment based on this. This result will be used to improve the quality of TPS that become conventional in near future. ISP will use this result as the basis in establishing quality reference and as the guidance in developing new system.

Implementation of Web-based Learning Tool using Skemp's Theory and Its applications to Multiplication and Division Operations in Elementary School Math Education (Skemp 이론을 적용한 웹기반 학습도구 구현 및 초등학교 수학 교육의 곱셈과 나눗셈 영역으로의 적용)

  • Song, Ui-Sung;Park, Eun-Kyeong;Park, So-Young;Gil, Joon-Min
    • Journal of The Korean Association of Information Education
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    • v.14 no.4
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    • pp.517-525
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    • 2010
  • Because the existing Skemp's play activities learning has only been done on the offline, the hassles of learning paper production, the understanding of achievement levels, and the difficulty of feedback and compensation have been pointed out as a serious problem. Therefore, the aim of this study is to develop web-based learning tool applied the Skemp's play activities for elementary school students who learn mathematical skills easily in the web environment. To demonstrate the effectiveness of implemented web-based learning tool, we have analyzed questionnaire survey conducted for academic achievement of the third grade elementary school students. The analysis results show that for improving the ability of multiplication and division operation, the learning using web-based tool applied the Skemp's play activities is more effective than the learning based on the existing educational process and the result is statistically significant at the 5% significance level.

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Music Therapy Interventions for Prevention of Suicidal Ideation (자살 충동 예방을 위한 음악치료적 접근)

  • Lee, In Yong
    • Journal of Music and Human Behavior
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    • v.3 no.2
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    • pp.45-58
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    • 2006
  • Recently many treatment strategies have been developed to prevent suicidal ideation as it is increasing. Various community facilities and university centers are carrying out research to develop efficient treatment programs. This study examined how music can be used therapeutically for a case who is going through severe suicidal ideation. Various music therapy techniques are utilized including song psychotherapy, music and imagery and role play instrumental improvisation. A woman with severe depression for seven one-hour session. Both quantitative and qualitative data were collected to examine the changes in the suicidal ideation. As results, there were lots of changes in the client's attitude towards life through exploring inner world. Much of stability and sense of security were gained and emotional hardship was resolved in the process of therapy. The client was able to structure future plans productively as the suicidal ideation was reduced. In the process of role play instrumental improvisation, music allowed her to express issues regarding relationships with others, attitudes and in other areas as well. Music was used "as therapy" and solved many repressed emotions related to the trauma including psychological inhibition, tension, helplessness, lack of energy. Further music was able to bring the "false" ego with "true ego". The study implies that various psychotherapeutic interventions can alleviate depression and reduce suicidal ideation.

Design and Implementation of A Smart-phone App. for Song-sharing SNS Function and Real-time Streaming Service (노래공유 SNS 기능과 실시간 스트리밍 서비스를 위한 스마트폰 앱의 설계 및 구현)

  • Cho, Byungho
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.12 no.5
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    • pp.275-281
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    • 2012
  • A streaming service is considered as an important fact to listen musics at mobile device in the popular smart-phone era. An apple's HTTP Live Streaming method is used in iOS and a RTSP(Real-time Streaming Protocol) method is used in Android OS. A Wowza Media Sever will be used to support both apple and android mobile streaming. This paper describes a design and implementation of smart-phone app. to record user's songs by userself with smart-phone recording function, upload to the streaming server and to service real-time mobile streaming play for an user's selected song and provide song sharing SNS functions.

Gratitude and sympathy are the first steps to healing: focusing on Hope World Song (希望世上歌)

  • Kyung Ja Ko;Hyun-Yong Cho
    • CELLMED
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    • v.13 no.6
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    • pp.8.1-8.4
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    • 2023
  • The purpose of this study is to suggest that activities consisting of sympathy and gratitude are the way to healing. In our team's Hope World (希望世上), we changed the lyrics of GunbamTaryeong, which Koreans know the most, to create a healing Taryeong. The iterative refrain changed to "It's nice, it's hope, it's a good world for everyone." "The Wind Blows, Spring Has Come, The Moon Is Bright" will be the beginning of each chapter in GunbamTaryeong. It looks like a bright lyric, but it also shows both sides. All members participated in changing the lyrics, harmonizing the lyrics and rhythm, preparing props, playing musical instruments, and exciting performances. Therefore, it can be said that it is the story of healing where everyone is together. The song of Hope World is a real Taryeong that heals those who plan together, sing together, play musical instruments together. It's a "hope-Taryeong (希望打令)" who dreams of a "everyone good world." It's a Taryeong that lingers in my mouth and comes to mind. In this way, activities consisting of mutual cooperation and love doubled gratitude and sympathy for each other, and we think healing was achieved in the process. In this study, we suggest that sympathy and gratitude are perhaps the first steps towards healing. The Hope World Song (希望世上歌) is available on our channel YouTube (https://youtu.be/hgPiD4g2-iM).

Synapsin Isoforms and Synaptic Vesicle Trafficking

  • Song, Sang-Ho;Augustine, George J.
    • Molecules and Cells
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    • v.38 no.11
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    • pp.936-940
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    • 2015
  • Synapsins were the first presynaptic proteins identified and have served as the flagship of the presynaptic protein field. Here we review recent studies demonstrating that different members of the synapsin family play different roles at presynaptic terminals employing different types of synaptic vesicles. The structural underpinnings for these functions are just beginning to be understood and should provide a focus for future efforts.