• 임상간호연구
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• 제16권1호
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• pp.131-143
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• 2010

Purpose: The purpose of this survey was to identify a set of performance indicators for Korean APNs (Advanced Practice Nurses). Methods: A convenience sample of 78 APNs working in 2 leading hospitals in south Korea participated in the three-round Delphi survey. In the first round, subjects were asked to propose performance indicators to evaluate the effectiveness of their practice. They rated the relevancy of each indicator during the second round. In the final round of survey, subjects rated the relevancy of indicators again in the light of second round's overall results and they also were asked to check on current and future use of indicators. Results: After 5 months of three-round Delphi survey, 60 performance indicators were identified. In regard to relevancy, the 10 highly ranked indicators were patient satisfaction, self-care ability, expertise of service, family satisfaction, nurse satisfaction, satisfaction in nursing education, advanced nursing service count, education for patient/ family, education for nurse, and compliance. Advanced nursing service count, education for patient/ family, and education for nurse are currently used as indicators by more than 70% of respondents. Conclusion: Additional research is needed to identify subsets of performance indicators for specialized areas and to determine the validity and sensitivity of indicators.

• 산업경영시스템학회지
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• 제35권2호
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• pp.1-8
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• 2012

The primary goal of this study is to develop proper performance indicators for evaluating the results of industrial R&D program. We define R&D results include output, transfer, outcome, and impact in the performance of R&D program. Performance indicators are focused on the results of R&D commercialization, building the industrial foundations as performance proxy of R&D program of Ministry of Knowledge Economy. And we first try to design the coupled structure as logical model between R&D program goals and performance indicators. The coupled structure is represented with objectives of group unit of R&D program, implementation process, R&D practical stage, and the ultimate goal of R&D program.

• 간호행정학회지
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• 제11권4호
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• pp.385-399
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• 2005

Objective: The objective was to extract a preliminary performance measurement indicators of nursing organizations in hospitals using the BSC(Balanced Score Card) developed by Kaplan and Norton, and to analyze the content validity and evaluation methods of the performance measurement indicators with actual nurses in the nursing organization as participants in the study. Methods: The preliminary performance measurement indicators was created through a literature review and had the content validity by a professional. This survey was sent via post to 316 nurse managers and nurses with more than 5 years of experience in seven secondary and tertiary hospitals in the Seoul Gyonggi district. The completed questionnaires were returned by mail. Results: Fourteen indicators for finances, 16 for customer services, 27 for internal business processes, and 13 for learning and growth were selected. Conclusion: Amidst a rapidly changing medical environment, a first step was taken towards developing a performance measurement from various perspectives for nursing organizations in hospitals from various perspectives, rather than just one or a past-oriented perspective. However, as the most important thing is to actually use these indicators, continuous interest in publicity and education must be developed.

• 대한안전경영과학회지
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• 제10권2호
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• pp.61-70
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• 2008

The CEOs of global companies have been realized the imagination and creativity that can be obtained from the corporate culture is the crucial competitive power for sustainable growth. Thus, most domestic companies take an increasing interest in how to make creativity efficiently. This paper, however, argues that the proper application of performance indicators can engender creativity and innovation in organizations without costly investing on creativity. Assuming that creativity is actually dominated by the emotion of human resources rather than the rationality, this paper suggests the performance indicators developed based on the viewpoint of the characteristics of human needs and the relationship between the human needs and the attribute of works. The performance system which consists of activity, sociality and creativity is presented and the performance indicators for each category are also suggested to improve the spontaneity and creativity of human resources.

• 농촌계획
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• 제12권3호
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• pp.43-55
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• 2006

Recently, increases of leisure activities and 5-day workweek system enforce government employ rural tourism policy and projects. Operating projects are Green Rural Experience Village, Rural Tradition Theme Village, etc. In this study under investigation of Green Rural Experience Village site, Green-Tourism performance indicators were developed. Green-Tourism performance indicators of rural village were developed by BSC(balanced scorecard) and AHP(Analytic hierarchy process). Four perspective of BSC are divided into financial perspective, customer, internal-business process, and teaming and growth perspectives. To develop green-tourism performance indicators of rural village, low perspectives of BSC are converted into investment effect, visitor, internal process, and village inhabitants perspectives. By these perspectives, green-tourism performance indicators of rural village were developed. Weighting values on importance were calculated by AHP. Performance indicators developed in this study applied in 12 villages. With the result, generally well-known villages gained high score, and in accord with survey content.

• 농촌지도와개발
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• 제15권4호
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• pp.599-619
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• 2008

The study is to develop indicators for woman famers center using focus group meeting and AHP(Analytic Hierarchy Process), which is a method to derive relative weights for each evaluation indicators. The results of this study are as follows. We determined such as the three indicators that planning establishment(seven), promotion process of work(six), performance of work(nine). We analysed the weights of this indicators by AHP. The relative weights of performance of work was 0.5269, planning establishment 0.2554 and promotion process of work marked 0.2177. It was suggested that further research should be carried out to develop more objective assessment indicators.

• 경영정보학연구
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• 제11권3호
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• pp.39-62
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• 2009

성과관리와 관련된 기존 연구는 주로 BSC제도의 성공요인, 시스템 사용의도, 도입 성과 등에 초점이 맞춰져 있는바, 본 연구에서는 BSC의 중요한 요소인 성과지표의 수용도에 미치는 영향요인들을 도출하고 실증 분석하였다. 분석 결과 BSC 교육, 지표의 구체성, 전략과 미션의 연계성, 지표개발 참여 및 지원 등의 순으로 공공부문 구성원의 BSC 성과지표 수용도에 영향을 미치는 것으로 나타났다. 기존 연구에서 CEO의 관심이 중요한 요인으로 거론된 것과는 달리, 본 연구에서는 BSC 성과지표의 수용도에 영향을 미치지 않는 것으로 나타났다. 그 이유는 CEO의 관심이 높은 성과지표는 과도한 목표값 설정, 주기적인 성과보고 등으로 인한 업무 가중으로 해당 성과지표를 수용하지 않으려고 하는 경향이 있기 때문이다.

• 보건행정학회지
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• 제16권3호
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• pp.52-69
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• 2006

Researchers indicates several issues as to performance evaluation methods for public health centers. Firstly, health centers are passively involved in the evaluation process, the performance indicators are activity-oriented, and mostly unrealistic. Balanced Scorecard is one of the methods for evaluating organizational performance, which is utilized at current in many industries including public sector. The purposes of this study is to apply balanced scorecard approach to a public health center and to develop performance indicators as well as their vision and strategies. For developing performance indicators, researchers selected K City Public Health Center and implemented brainstorming with members of health promotion team. Through team process they suggested goals, strategies and several indicators they considered proper to accomplish their shared vision. And then appropriateness of the indicators were evaluated by professional researchers in health promotion field for consensus building by email questionnaire. Based on survey and professional consensus meeting, 11 performance indicators were tailored in four perspectives as well as 6 strategies and 10 strategic goals, which are steps for accomplishing shared vision of health promotion team. For details, refer to the paper. Most members of health promotion team were satisfied with the indicators. However issues such as low level of recognition and familiarity with a new concept of BSC, and cultural resistance to strategic approach in public organizations should be addressed for future application and dissemination of BSC technique to public health organizations.

• International Journal of Quality Innovation
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• 제8권3호
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• pp.11-22
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• 2007

Nowadays, the competitiveness of any organisations rests dominantly on how they can manage their performance, A host of performance variables such as quality, reliability, and efficiency are recognised as competitive priorities. This paper reviews the criteria and dimensions of performance measures, and discusses six core performance indicators in agribusiness operations with particular reference to the poultry/broiler farms. Besides, a holistic "Quality, Reliability and Efficiency" view of performance is proposed when developing measures for poultry agribusiness operations.

• 국제학술발표논문집
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• The 3th International Conference on Construction Engineering and Project Management
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• pp.1340-1345
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• 2009

Ministry of Land, Transportation and Maritime Affairs has implemented Construction CALS project for improving informationization level of construction industry and for making construction production system efficient. Although an importance of evaluation on level and performance of construction informationziation projects has been emerged, Construction CALS hasn't been evaluated so far. In this study, the performance indicators of construction CALS as the most important base in creating a performance management system were deduced. For this aim, this study reviewed the former researches on system construction for managing performance, analyzed current status of Construction CALS, arranged the relationship between upper strategies and ISP, developed pools of performance indicators, and this study followed IT BSC methodology. As a result, this study developed performance indicators of Construction CALS through four strategies such as globalization and activation of Construction CALS standards, research & development for reaching to international level in construction informationization technology, stabilization of system operation and distribution by publicizing Construction CALS and improving its functions, and policy implementation for managing and coordinating Construction CALS projects. These indicators will be applied to build a system of performance management.