Journal of Korean Academy of Nursing Administration (간호행정학회지)
- Volume 11 Issue 4
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- Pages.385-399
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- 2005
- /
- 1225-9330(pISSN)
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- 2288-4955(eISSN)
A Survey for Performance Measurement Indicators of Nursing Organizations in Hospitals
병원 간호조직의 성과평가지표에 관한 조사 연구
- Lee, Hae-Jong (College of Public Health Science, Yonsei University) ;
-
Kang, Kyeong-Hwa
(Division of Nursing, Hallym University)
;
- Jang, Soo-Jung (College of Nursing, Yonsei University) ;
- Kim, In-Sook (College of Nursing, Yonsei University/ Researcher, Nursing Policy Research Institute, Yonsei University)
- 이해종 (연세대학교 보건과학대학 보건행정학과) ;
-
강경화
(한림대학교 간호학부)
;
- 장수정 (연세대학교 간호대학) ;
- 김인숙 (연세대학교 간호대학 교수/ 연세대학교 간호대학 간호정책연구소)
- Published : 2005.12.30
Abstract
Objective: The objective was to extract a preliminary performance measurement indicators of nursing organizations in hospitals using the BSC(Balanced Score Card) developed by Kaplan and Norton, and to analyze the content validity and evaluation methods of the performance measurement indicators with actual nurses in the nursing organization as participants in the study. Methods: The preliminary performance measurement indicators was created through a literature review and had the content validity by a professional. This survey was sent via post to 316 nurse managers and nurses with more than 5 years of experience in seven secondary and tertiary hospitals in the Seoul Gyonggi district. The completed questionnaires were returned by mail. Results: Fourteen indicators for finances, 16 for customer services, 27 for internal business processes, and 13 for learning and growth were selected. Conclusion: Amidst a rapidly changing medical environment, a first step was taken towards developing a performance measurement from various perspectives for nursing organizations in hospitals from various perspectives, rather than just one or a past-oriented perspective. However, as the most important thing is to actually use these indicators, continuous interest in publicity and education must be developed.