• Journal of Korean Public Health Nursing
• /
• v.34 no.1
• /
• pp.48-59
• /
• 2020

Purpose: The purpose of this study was to examine the effect of the Nonviolent Communication (NVC) program on empathy, interpersonal relationship, and social anhedonia of patients with schizophrenia. Methods: This study was a quasi-experimental one using a nonequivalent control group pre-posttest design. The experimental group consisted of 30 members who participated in one of the two hospitals, and the control group consisted of 31 members who participated in the other hospital. These two groups were randomly assigned to one of two mental hospitals in a local area. The experimental group participated in six sessions of the NVC program. Results: As a result, empathy (F=5.29, p=.025) and social anhedonia (F=6.92, p=.011) has showed significant effects. However, interpersonal relationships were not statistically significant (F=0.83, p=.366). Conclusions: This study verified that the NVC program was effective in improving communication skills and the negative symptoms of patients with schizophrenia. Developing a variety of programs and applying interventions will help community rehabilitation and social adjustment for patients with schizophrenia.

• Korean Parent-Child Health Journal
• /
• v.18 no.2
• /
• pp.78-87
• /
• 2015

Purpose: This study attempted to determine multicultural awareness, empathy and intercultural skill communication of nursing students and to identify the variables that influence intercultural communication skills. Methods: The subjects were 238 nursing students. The research subjects were the students in the third and fourth grade of the Department of Nursing of five four-year universities located in D city, A city and Y city in Gyeongbuk region. Data were collected from March 11 to 22, 2013 by using self-report questionnaires. The data were analyzed by using descriptive statistics, t-test, one-way ANOVA, Pearson's correlation, and stepwise multiple regression with the SPSS/WIN. Ver. 18.0 programs. Results: The affecting variables of intercultural communication skill were multicultural awareness (${\beta}=.47$), empathy (${\beta}=.38$), other foreign languages (${\beta}=.16$) and multicultural interests (${\beta}=.09$). These variables accounted for 67.0% of the affecting intercultural communication skill. Conclusion: Based on these findings, more systematic multicultural education that can be used for multicultural subjects is needed to be conducted at nursing schools. In particular, programs considering the subjects who do not have neither foreign friends around them nor experience of staying abroad need to be developed.

• Journal of Korean Academy of Nursing
• /
• v.7 no.1
• /
• pp.20-29
• /
• 1977

The purpose of the present research is to evaluate the therapeutic ingredients-empathy, warmth, and intimacy - as perceived by patient in the relationship with nurses during his hospitalization. "Relationship Questionnaire"developed by C. B. Truax during 1963 was administered from September 1976 to December 1976 to a sampling of 61 discharged patients, 20 were received by mail questionnaire, 19 were successfully interviewed by their doctor at a regular psychotherapy meeting, 22 were contacted by nurses or psychiatric residents at discharge day. Findings showed that 1) the total mean score of therapeutic ingredients of nurses was 9. 54 ; 2)the total mean score of empathy, warmth and intimacy was 10. 10, 9.57, and 9.00 : 3) there was the significant relationship between therapeutic ingredients and other variables-sex, education, number of admission, helpfulness ratings of admission and, present health condition- : 4) there was no significant. relationship between therapeutic ingredients as patient′s perception and age, duration of admission, or motivation of admission, or follow - up rare ; 5) there was no relationship among empathy, warmth and intimacy ; 6) tile ranking of the important psychiatric personnel who were marked as the helper at the treatment and understanding for patient′s recovery, was psychiatric doctor and nurse and then nurse student and then nurse aid.

• The Journal of the Korea Contents Association
• /
• v.20 no.10
• /
• pp.544-553
• /
• 2020

This study was intended to examine the academic role of social welfare by analysis the trends of empathic research in the field of social welfare studies in Korea, and to explore the direction and tasks to move forward. For this purpose, technical analysis and language network analysis were performed based on the category system and the frequency of simultaneous language presentation by selecting academic papers related to empathy in the field of social welfare studies in Korea from 2000 to June 2020. According to the analysis, the number of empathic studies in the social welfare field has increased steadily since 2000, and the number of studies in the last three years has increased significantly, and the research field has been mainly in the "social welfare general" category. In terms of research, the most common research was related to empathy and the relationship between other variables, while quantitative research was the most important method used in the research. As empathic-related research increase in social welfare studies, such research results require efforts such as expansion of research field and research contents and attempts of various research methods.

• Journal of the Korean Applied Science and Technology
• /
• v.37 no.2
• /
• pp.287-295
• /
• 2020

The purpose of this study is to analyze what constitutes the sympathetic component of nurses care of dementia patients. For this study, 219 nurses in nursing dementia patients were treated in nursing hospitals. Using the Empathy Consensus Rating Scale (ECRS), basic model extraction, model modification, and model suitability verification were performed through factor structure search and confirmation factor analysis (CFA). The results of this study confirmed the validity and reliability of the constituents with 49 questions, including 3 factors including the acceptance of other emotions, the suppression of one's own emotions, and the exchange and interaction of emotions. According to these results, it is expected that the ECRS that can secure validity and reliability can be used for the study to confirm the nurse's Empathy in the dementia patients' nursing field.

• Asia-Pacific Journal of Business
• /
• v.6 no.1
• /
• pp.45-57
• /
• 2015

The purpose of this research is to explore the relationships among service quality's five factors(i.e., tangibles, reliability, responsiveness, empathy, and assurance) and customer satisfaction. The study used convenience sampling and selected certain consumers who visited coffee shop in BeiJing, China. Total 300 questionnaires was distributed and 18 unsuitable data were excluded for data analysis. These data were tested using SPSS 21.0. The results of this study are summarized as follows. First, the result of the relationship between coffee shops'service quality and customer satisfaction reveals that two of 5 service quality factors (i.e., assurance and empathy) had a positive effect on customer satisfaction only, and other service quality factors (i.e., tangibles, reliability, and responsiveness) had no positive influence on customer satisfaction. Limitations and future research directions of the study were also discussed.

• Journal of dental hygiene science
• /
• v.13 no.3
• /
• pp.304-313
• /
• 2013

The purpose of this study was to examine the influence of the communication competence and empathy abilities of dental hygiene students on their interpersonal relationship abilities. The subjects in this study were 578 students who majored in dental hygiene at five randomly selected colleges. Out of the colleges, three were located in North Chungcheong province, and one was located in the city of Daejeon. The other one was located in South Gyeongsang province. Data were gathered using structured questionnaires from April 1 to May 7, 2013. The major findings of the study were as follows: 1. The respondents got a mean of $3.23{\pm}0.49$, $85.80{\pm}10.12$ and $83.27{\pm}8.37$ in interpersonal relationship abilities, communication competence and empathy abilities respectively. 2. As for communication competence, empathy abilities and interpersonal relationship abilities by general characteristics, there were statistically significant differences according to age, academic year, clinical practice experience and satisfaction with major. 3. The relationship of communication competence and empathy abilities to interpersonal relationship abilities was analyzed, and interpersonal relationship abilities were found to have a strong significant positive correlation to communication competence, empathy abilities and the subfactors of the two. 4. As a result of analyzing which variables affected interpersonal relationship abilities, it's found that interpersonal relationship abilities were under the influence of age, clinical practice experience, communication competence, empathy abilities. These variables made a 57.2% prediction of interpersonal relationship abilities. The above-mentioned findings suggest that communication competence and empathy abilities exerted an influence on interpersonal relationship abilities. Therefore curriculums and educational programs should be developed in consideration of these variables to ensure the stable college lives and successful relationship building of dental hygiene students who are on the way to adulthood and will serve as health care personnels in the future.

• Journal of Korean Academy of Nursing Administration
• /
• v.8 no.1
• /
• pp.169-191
• /
• 2002

As the tendency of the society is centralized into consumers and services, patients are getting to ask better medical services. The consumers influenced from various social surroundings became to have some expectation of nursing service. Compared with their expectation, the quality of the services which they virtually get may be recognized and evaluated. So it is necessary to know exactly what the consumers want in nursing services. The purpose of this study is to examine the determinants which can evaluate the quality of nursing services by researching into consumers' expectation and perception of the nursing services depending on the consumer-oriented attributions on the basis of the model of SERVQUAL. 1,144 of outpatients were selected as the subjects for this research. They used to continuously visit the same hospital after being hospitalized and nursed in 9 hospitals randomly selected among the second-level medical organizations in Seoul from January to February, 2001. The collected data are analyzed into the Descriptive Statistics, t-test, GLM and Multiple Regression through the SAS program. Delphi was used for the research tool and the results of the research are as follows; the determinants in evaluating the quality of nursing services consist of 5 categories such as Tangibility, Reliability, Responsiveness, Assurance, Empathy. The values of Cronbach' $\alpha$ appeared to be 0.96 in the expectation of nursing services, 0.94 in the perception of nursing services and 0.96 in the importance of nursing services. The determinants in the expectation of nursing services were ranged in the order of Assurance, Empathy, Reliability, Responsiveness and Tangibility. And those in the perception of nursing services were in the order of Assurance, Empathy, Reliability, Tangibility and Responsiveness. Those in the importance of nursing service were in the order of Empathy, Assurance, Reliability, Tangibility and Responsiveness. Finally, those in the quality of nursing service were in the order of Tangibility, Responsiveness, Empathy, Reliability and Assurance. Each expectation of nursing services appeared different depending on the subjects' age, gender, clinical department and reason for hospitalization. The hypothesis examined in this research shows that the group having higher personal needs shows meaningful differences in the expectation of nursing services, and the subjects who have had external communication show higher perception of nursing service than uncommunicative ones. After all, we can see that the statistical differences in the perception of nursing services depend on whether the subjects have external communications or not. The determinants in the expectation of nursing services can explain the quality of nursing service up to 14.96%. The statistically meaningful determinants in the expectation could be arranged in the order of Reliability, Assurance and Tangibility. And the more expectation brings about the lower evaluation of the quality of nursing services. The determinants in the perception of nursing service can explain the quality of nursing services up to 29.85%. The statistically meaningful determinants in the perception could be arranged in the order of Responsiveness, Reliability, Tangibility, Empathy, and Assurance. And the more perception brings about the higher evaluation of the quality of nursing services. According to the result of the above research, I would like to propose as follows. As long as this research is oriented to get knowledge of the consumer-oriented nursing services, it should be continued to draw the other elements determining the quality of the nursing services. Furthermore, this research is based upon the Parasuraman, A., et al.'s SERVQUAL Model(1991), which deals only expectation, perception and quality of consumer-oriented nursing services, so it will be necessary to inspect and verify it through the other models containing the offerers of nursing services in the future. On the other hand, as this research evaluates the actual quality of nursing services based on the expectation and perception of nursing services, it can be utilized as fundamental data to develop the marketing strategies and to estimate the qualities as well. I hope this research will be periodically estimated to be the useful data to develop the marketing strategies in the nursing service area.

• Journal of Korea Port Economic Association
• /
• v.31 no.4
• /
• pp.91-106
• /
• 2015

This study aims to analyze the effects of service quality offered by automotive Ro-Ro terminal operators on customer satisfaction and loyalty. The results of the research can be used to understand how to enhance the service level in order to manage competitiveness of the terminal operators, finally resulting in global competitiveness of the automobile industry of Korea in both exports and imports. We carried out a survey on two groups: shippers (customers) and providers (related terminal operators and stakeholders). To identify and classify the factors into groups, we conducted Exploratory Factors Analysis (EFA) and Confirmatory Factor Analysis (CFA), which showed construct validity and convergent validity. We also calculated Cronbach's alpha for reliability. Five factor groups were identified: tangibles, reliability, responsiveness, assurance, and empathy. We found that empathy is the most influential factor group among the five groups, and that the other groups too exhibited similar effects. Based on the results of the survey and analyses, we can conclude that empathy is most important in automotive Ro-Ro terminals. In particular, specialties, training, experiences, and loyalty of employees are crucial factors because automotive Ro-Ro terminals significantly rely on work forces, differently from other bulk terminals and container terminals. Flexible working hours and fringe benefits for work forces can increase empathy, finally resulting in productivity and efficiency. Next, well-designed work schedules are followed, based on visibility through logistics and SCM activities in automobile export and import processes with information and communication networks.

• The Korean Journal of Elementary Counseling
• /
• v.11 no.2
• /
• pp.133-151
• /
• 2012

The purpose of this study was to examine the effects of the conflict resolution program on children's psychological well-being, empathy, and aggression. The subjects of this study were 2 classes from fourth grade D elementary school in Daegu. One class(31 students) was placed in an experimental group and the other class(32 students) was placed in a control group. The research design of this study is based on a pre-test and a post-test between the both groups. With the test data, the students feedbacks were collected to identify the subject's responds to the program. Item data were analyzed by repeated measures MANOVA(two-factor mixed design). The quantitative results of this study were as follows: First, compared to the control group, the experimental group that participated in the conflict resolution program showed a significant improvement in psychological well-being. Second, compared to the control group, the experimental group that participated in the conflict resolution program showed a significant improvement in empathy. compared to the control group, the experimental group that participated in the conflict resolution program showed a significant decrease in aggression. These results were supported and intensified by qualitative data based on comment papers and questionnaire. In conclusion, the conflict resolution program can be an effective tool for the improvement of psychological well-being and empathy, and the decrease of aggression.