• Title/Summary/Keyword: oriented

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Exploratory Study on Customer-Oriented Service Contact Elements in Foodservice Industry (푸드서비스산업에서 고객지향적인 서비스 컨택요소의 탐색적 연구)

  • Han, Myung Ai;Chong, Yu Kyeong
    • Journal of the Korean Dietetic Association
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    • v.21 no.1
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    • pp.72-82
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    • 2015
  • The purpose of this study was to provide preliminary data for competitive dominance in an institutional foodservice environment. Data were collected from 85 experts and practitioners on customer-oriented service contact elements and contact fields in the foodservice industry. PASW Statistics ver.18 and MS Excel were used for data analysis. From the pilot study, 67 service contact-elements were derived. Contribution rate analysis and frequency analysis in each contact field were performed in order to categorize four factors, including environment-oriented contact, product-oriented contact, service-oriented contact, and image-oriented contact fields. Thirty three contact elements were derived, and environment-oriented contact consisted of eight contact-elements (cleanliness of restaurant/kitchen, etc.), product-oriented contact consisted of twelve contact-elements (food taste, etc.), service-oriented contact consisted of seven contact-elements (service quality, etc.), and image-oriented contact consisted of six contact-elements (image/reputation, etc.). The results of study will be useful to develop an effective marketing program for competitive dominance in an competitive foodservice industry environment.

Coupling Metrics Including Indirect Dependency for Object-Oriented Systems (객체지향 시스템에서 간접 의존성을 포함한 결합도 메트릭)

  • Yoo, Moon Sung
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.7 no.3
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    • pp.37-42
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    • 2011
  • Nowadays software developers are moving from conventional software process technologies to the object-oriented paradigm. To develope the object-oriented softwares efficiently, various software metrics have been suggested. Coupling refers to the degree of independence between components of the system. It has long been well known that good software practice calls for minimizing coupling interaction. Many researches have been studied coupling metrics of the object- oriented systems. We review Chidamber and Kemerer's work & Li's work. In this paper, we study the coupling of the overall structures of object-oriented systems by analyzing the class diagram of UML. We propose four coupling metrics for object-oriented softwares. First, we use an established coupling metric for object- oriented systems as a basic coupling metric. Then we modify the basic coupling metric by including indirect coupling between classes, We also suggest two relative coupling metrics to measure coupling between subsystems. We investigate the theoretical soundness of the proposed metrics by the axioms of Briand et al. Finally, we apply the presented metrics to a practical case study. This coupling metric will be helpful to the software developers for their designing tasks by evaluating the coupling metric of the structures of object-oriented system and redesigning tasks of the system.

Development of object oriented computer aided control systems design package (객체지향형 제어 시스템 디자인 패키지의 개발)

  • 양광웅;박재현
    • 제어로봇시스템학회:학술대회논문집
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    • 1996.10b
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    • pp.441-444
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    • 1996
  • Object-oriented programming goes on increasing in many areas, as its advantages of flexibility and ease of maintenance have been recognized. As in usual programmings, the productivity and flexibility of CACSD package can be improved by adopting object-oriented programmin. This paper describes our efforts to implement an OO-CACSD(Object Oriented CACSD) package for control system design and simulation. Since the proposed OO-CACSD is based on the modularity, portability, reuseability, and matrix-oriented data structure, a control system can be not only modeled and simulated but also maintained easily.

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Efficient Dynamic Object-Oriented Program Slicing

  • Park, Soon-Hyung;Park, Man-Gon
    • Journal of Korea Multimedia Society
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    • v.6 no.4
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    • pp.736-745
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    • 2003
  • Traditional slicing techniques make slices through dependence graphs. They also improve the accuracy of slices. However, traditional slicing techniques require many vertices and edges in order to express a data communication link because they are based on static slicing techniques. Therefore the graph becomes very complicated, and size of the slices is larger. We propose the representation of a dynamic object-oriented program dependence graph so as to process the slicing of object-oriented programs that is composed of related programs in order to process certain jobs. We also propose an efficient slicing algorithm using the relations of relative tables in order to compute dynamic slices of object-oriented programs. Consequently, the efficiency of the proposed efficient dynamic object-oriented program dependence graph technique is also compared with the dependence graph techniques discussed previously As a result, this is certifying that an efficient dynamic object-oriented program dependence graph is more efficient in comparison with the traditional object-oriented dependence graphs and dynamic object-oriented program dependence graph.

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A Methodology for Designing Contents-Oriented Hypermedia (컨텐츠 지향적 하이퍼미디어 설계 방법론)

  • Suh, Woo-Jong;Lee, Hee-Seok
    • Asia pacific journal of information systems
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    • v.10 no.1
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    • pp.81-106
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    • 2000
  • Recently there have been many efforts to develop hypermedia systems. Hypermedia applications can be categorized into process-oriented or contents-oriented. However, it is not a trivial task to build contents-oriented hypermedia in a systematic fashion. The contents-oriented hypermedia systems are developed primarily for the applications of marketing or information services. This paper proposes a methodology for a contents-oriented hypermedia system. Hypermedia contents are typically structured in the form of hierarchies. An index node can be used in order to give an effective access to this hierarchical structure. The proposed methodology employs three types of nodes(contents, index and function) and various navigation mechanisms, and helps design contents-oriented hypermedia systematically. Furthermore, various design techniques are proposed for maintaining contents-oriented hypermedia systems that have an evolutionary feature. Two real-life cases are illustrated to demonstrate the applicability of the methodology.

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A Study: UML for OOA and OOD

  • Rajagopal, D.;Thilakavalli, K.
    • International Journal of Knowledge Content Development & Technology
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    • v.7 no.2
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    • pp.5-20
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    • 2017
  • The notion of object oriented analysis and design in software engineering has many rewards that aid the programmer to have an understanding of and improve the program efficaciously. Object oriented metrics helps rather a lot to a programmer or developer to comprehend and unravel the thing-oriented trouble readily and exactly. Object oriented metrics helps in examining the usefulness of object oriented applied sciences or in simple phrases Object-oriented metrics depict characteristics of object-oriented programming. The intention of this paper is to have an understanding of concerning the UML, Object oriented evaluation and design and the way it plays in UML.

Effects of Transcranial Stimulation and Task-Oriented Training on Upper Extremity and Cognitive Function in Chronic Stroke Patients

  • Yeong-Ae Yang;Na-Yun Lee
    • PNF and Movement
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    • v.21 no.2
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    • pp.193-202
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    • 2023
  • Purpose: We investigated the effects of transcranial stimulation and task-oriented training on upper extremity and cognitive function in chronic stroke patients. Methods: A total of 30 patients were randomly divided into transcranial stimulation and task-oriented training groups (TT) and task-oriented training groups (TO). The TT group performed 30 min 5 times a week for 4 weeks in task-oriented training combined with transcranial direct current stimulation. The TO group performed 30 min 5 times a week for 4 weeks in task-oriented training. To measure upper extremity function, the Jebsen-Taylor Hand Function Test, Manual Function Test, and Cognitive Function Test were performed using the Stroop Test and the Trail Making Test. Results: There was a significant difference (P < 0.05) before and after training in both groups, and the TT group showed significant improvement in both groups. Conclusion: In this study, we confirmed transcranial stimulation and task-oriented training in upper extremity function and cognitive function in patients with chronic strokes.

A Study on the Relationship Between Nursing Organizational Culture and ICUs Team Effectiveness (중환자실의 간호조직문화와 팀효과성에 관한 연구)

  • Kim, Moon-Sil;Hong, Eun-Hye
    • Journal of Korean Academy of Nursing Administration
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    • v.10 no.1
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    • pp.83-96
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    • 2004
  • Purpose: The purpose of this research is, by investigating organizational characteristics, types of nursing organizational culture and team effectiveness in ICU, to ascertain the type of nursing organizational culture and the organizational characteristic that can improve the team effectiveness. Method: The research targeted 427 nurses from 33 ICUs of 14 general hospitals which have more than 250 beds and the data were gathered by using self-report questionnaires from April 10, 2003 to April 24, 2003. For this research, the following tools were used; the tool for measuring organizational characteristics and organizational cultures and the tool for measuring team effectiveness. Result: The most significant nursing organizational characteristic in ICU is the centralization. The organizational culture in ICU is generally rank-oriented culture. There was a significant difference (p<.01) in four types of organizational cultures; relation-oriented, innovation-oriented, rank-oriented and task-oriented. Verifying influence power of organizational cultures upon team effectiveness of ICU, relation-oriented culture had 49.2% of an influence upon team effectiveness, innovation- oriented and relation-oriented culture had 60.4% of an influence, and rank-oriented, innovation-oriented and relation-oriented culture had 61.2% of an influence. The organizational culture profiles according to the types of nursing organizational cultures in 33 ICUs were found by a cluster analysis. They were classified into five culture profiles; strong balance culture profile, weak balance culture profile, innovation-oriented and task-oriened culture profile, strong relation culture profile and strong rank culture profile(p<0.5). According to me organizational culture profiles, a significant difference of team effectivenesses(coworker satisfaction, team performance perception, team satisfaction and team commitment) was found(p<.01). The strong balance culture profile had the best team effectivenesses. Conclusion: For nursing culture management, a nursing administrator should identify the relevant nursing organizational culture at first by utilizing an innovative team-leader. After identifying the organizational culture, the administrator should make strategic plans and practices that can distinguish good organizational cultures to be expanded from ones to be sublated so that a strong balance culture can be developed.

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The Effect of Service Employees'Emotional Intelligence on Service-Oriented OCB through Deep Acting (서비스 직원의 감성지능이 서비스지향 조직시민행동에 미치는 영향: 내면연기의 매개효과성)

  • Yang, Yinyan;Ahn, Hee-Kyu;Shin, Ho-Chul
    • Journal of Korean Society for Quality Management
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    • v.46 no.3
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    • pp.659-676
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    • 2018
  • Purpose: Although emotional intelligence(EI) is seemingly related to the service-oriented citizenship behaviors(OCB) of contact employees who are directly interacting with customers, there are only a few studies examining the relationship between the two. This study attempts to provide empirical evidence for a link between EI and service-oriented OCB. In addition, when EI affects service-oriented OCB, this present study identifies which emotional labor strategy between surface acting and deep acting is to be chosen. Methods: The data of EI, service-oriented OCB, surface acting, and deep acting were collected from 142 sales employees who provided services in four large domestic department stores. Hierarchical regression analyses were performed to verify empirically the main effects between EI and service-oriented OCB and mediating effects of emotional labor strategy. Results: The results show that EI is significantly related to service-oriented OCB in the current sample. Results also indicate that the deep acting rather than surface acting reveals a mediating effect in the process of EI affecting service-oriented OCB. Conclusion: The results of this study shows that EI which has a conceptual basis for OCB, can be extended to service-oriented OCB, The results also contribute to expanding the understanding of the relationship between EI and service-oriented OCB by testing the effect of EI on service-oriented OCB through deep acting. Theoretical and practical implications are reviewed, and limitations of the study and suggestions for future research are addressed.

The Impact of the Organizational Culture Type Perceived by Cabin Crews on Job Stress: Focusing on the Mediating Effect of Empowerment (캐빈승무원이 지각한 조직문화 유형이 직무스트레스에 미치는 영향: 임파워먼트의 매개효과를 중심으로)

  • Park, Hye Sun;Kim, Jin Ah
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.21 no.11
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    • pp.715-727
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    • 2020
  • For the empirical analysis in this study, 335 cabin crews from large airline companies and budget airlines were interviewed using self-reporting questionnaires. The data was analyzed using the SPSS 23.0 and AMOS 23.0. First, of the organizational culture types, the relationship-oriented culture, hierarchy-oriented culture, and task-oriented culture were found to have negative impacts on job stress. Second, the innovation-oriented organizational culture, relationship-oriented culture, and hierarchy-oriented culture were found to have positive impacts on empowerment. Third, empowerment was found to have a negative impact on job stress. Fourth, as for the mediating effect of empowerment, the innovation-oriented culture, relationship-oriented culture, hierarchy-oriented culture, and task-oriented culture were verified to be all significantly mediated by empowerment in their relationship with job stress. As a result, it was shown that cabin crews of airline companies found their work more fun, interesting, and valuable in an organizational structure that was more oriented toward flexibility, rather than the hierarchical, task-oriented cultures that are more focused on control and order. It was also found that empowerment was a mediating factor in the relationship between organizational culture and job stress.