• Title/Summary/Keyword: objective satisfaction

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The Effects of Mobile Accommodation App Quality Perception on Continual Use Intention through Expectation Confirmation and Satisfaction

  • Arum Park;Sin-Bok Lee
    • International Journal of Advanced Culture Technology
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    • v.11 no.2
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    • pp.345-357
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    • 2023
  • This research investigates the relationship between the information quality, service quality, and system quality of lodging apps and the users' expectations, level of satisfaction, and intent to continue using them. For this objective, 418 respondents participated in a survey. To evaluate the hypotheses, the collected data were examined using SPSS 22.0 and AMOS 22.0 statistical software. This study constructed a model using information quality, service quality, system quality, expectancy, satisfaction, and intention to continue using the pre- and post-use relationship of users of accommodation applications. The results of testing the hypotheses indicated that system quality had no significant effect on expectancy, system quality and service quality had no significant effect on satisfaction, and all other hypotheses had significant effects. The conclusion of this research is that the app's system quality, including access speed, access barriers, and privacy, does not satisfy pre- and post-use expectations. In addition, the system quality and service quality of the application have little effect on the app's satisfaction. The information quality of the application has a considerable impact on expectation confirmation and satisfaction, expectation confirmation has an impact on satisfaction, and expectation confirmation and satisfaction have an impact on intention to continue using.

A Study on the Job Satisfaction, Organization Immersion and Recognition on Internal Marketing of the Contract Foodservice Management Company Employees (위탁급식업체 종사원의 내부마케팅에 대한 인식도, 직무만족도 및 조직몰입에 관한 연구)

  • Lee, Yeon-Jung;Lee, Chun-Yong
    • Journal of the Korean Society of Food Culture
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    • v.23 no.5
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    • pp.572-581
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    • 2008
  • The principal objective of this study was to determine how the internal marketing of the contract foodservice management company affects job satisfaction and organization immersion, as well as the influence of the satisfaction of internal customers (employees) has on job satisfaction and organization immersion, and the function as a preceding variable that improves service quality. T-test, ANOVA, and linear regression analysis was conducted to analyze the hypotheses of the study. The summary of study as per the result of this corroborative study is presented as follows: It was verified that internal marketing affects organizational immersion and the job satisfaction of employees, and job satisfaction plays a crucial role in organizational immersion. Moreover, it was also confirmed that the higher the internal marketing is, the higher the job satisfaction and organization immersion will be, thereby improving the service quality provided by employees. If enterprise regards employees as internal customers and constantly and efficiently conducts internal marketing activities such as internal communication, training, welfare, compensation, delegation of power, supporting the management, etc, the organizational immersion and job satisfaction of employees will be heightened, thereby enhancing loyalty and pride in the organization to provide services with better quality.

Indicators for assessing neighbourhood satisfaction in state provided housing in South Africa

  • Aigbavboa, Clinton;Thwala, Wellington
    • International conference on construction engineering and project management
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    • 2015.10a
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    • pp.361-366
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    • 2015
  • The objective of this paper was to establish the attributes that determines neighbourhood satisfaction in South Africa lowincome housing subsidy scheme ultilising the Delphi approach. This is because the perception and housing satisfaction of lowincome housing beneficiaries toward their housing condition can be studied by examining their satisfaction toward s the neighbourhood factors. The Delphi method was used where the views of housing experts were solicited on 26 potential attributes as identified from li terature. Consensus was achieved after three iterative rounds. The expert"s scored each attributes on a 10-point ordinal scale of impact significance, where 1-2=No impact and 9-10= very high impact. The scales adapted for consensus were: strong consensus, median 9-10, inter quartile deviation (IQD) ≤1; good consensus, median 7 ≤ 6.99and IQD≥2.1≤3. The key findings indicate that there was a good to strong consensus of 19 attributes which were key attributes that the experts perceived as determinants of neighbourhood satisfaction; while 6 other attributes had weak consensus, as they were considered to have a le sser impact in determining residents" neighbourhood satisfaction. However, attributes with weak consensus were the attributes that are highly regarded as core neighbourhood factors in other housing settings. The study contributes to the body of knowledge on th e subject where no consensus has been reached pertaining to indicators for measuring neighbourhood satisfaction in subsidised low-income housing in South Africa.

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The Relationship between Clinical Consultation and Worker's Job Satisfaction

  • Sae-Mi SUH;Seong-Gon KIM
    • The Journal of Industrial Distribution & Business
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    • v.15 no.7
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    • pp.29-37
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    • 2024
  • Purpose: The primary objective of this study is to explore the relationship between clinical consultation and job satisfaction among healthcare workers. Specific objectives include: (1) Identifying the key components of clinical consultation that influence job satisfaction. (2) Analyzing the relationship between clinical consultation and job satisfaction among healthcare workers. (3) Providing insights and recommendations for improving job satisfaction through enhanced clinical consultation practices. Research design, data and methodology: This research uses a systematic literature review research methodology to analyze the correlation between clinical consultation and job satisfaction among healthcare workers. Systematic literature reviews are a reliable and reproducible approach of searching for, selecting, appraising and synthesizing the relevant literature on the topic under consideration. Results: The findings of the present research presents the positive relationships between clinical consultation and job satisfaction, emphasizing four main consultation factors to maximize clinical effects. The four key consultation factors as follows: (1) Emotional Support, (2) Professional Development, (3) Feedback, (4) Peer Interaction. Conclusions: All in all, the results of the present research will be useful for healthcare managers and policy makers in terms of promoting mechanisms for increasing job satisfaction which will positively impact organizational staffs' and organizational clients' well-being.

The Effects of Internal Information and Prepurchase Search on Consumer Satisfaction -Focus on Purchasing Computer- (소비자의 내적 정보량과 구매전 탐색이 구매후 만족에 미치는 영향 -컴퓨터 구매행동을 중심으로-)

  • 이기춘
    • Journal of the Korean Home Economics Association
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    • v.36 no.5
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    • pp.1-15
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    • 1998
  • The purpose of this study is to examine the effects of the extent of information search on consumer satisfaction and to provide, ultimatly, effective consumer search for consumer satisfaction. Data for this study were collected from 452 computer purchasers who living in Seoul. This study has focused on new computer purchasers. The amount of internal information was measured by three categories, such as the number of computer purchase, the frequency, duration of computer use and the degree of computer education. In addition, the amount of prepurchase search was measured by threecategories, such as neutral information, commercial information and private information. The research results shows that the variables affecting on the level of consumer satisfaction are objective search, the degree of computer education, the frequency and duration of computer use, the number of computer purchase. Meanwhile, commercial information search and private information search are not significant affecting variables on the level of consumer satisfaction.

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A Study on the Financial management Behavior and Financial Satisfaction of Housewives in Pusan and Kyugnam Region Based on the Systems Approach (체계론에 의한 가계의 재무관리행동과 재정만족도에 관한 연구 : 부산 및 경남지역 주부를 대상으로)

  • 김효정
    • Journal of Families and Better Life
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    • v.18 no.1
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    • pp.53-66
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    • 2000
  • This study examined the relationships among resources demands financial management behavior and financial satisfaction of housewives based on the systems approach. The data were collected from 212 housewives living in Pusan and Kyungnam region by the self-administered questionnaire. The major findings of this study were as follows: (1) the communication frequency of husbands and wives was an important factor affecting financial satisfaction; (2) the perceived financial status such as comparison to reference groups and aspiration for financial status in the future had an influence on financial satisfaction as well as the objective variables such as monthly living costs and monthly savings; and (3)financial satisfaction was also affected by financial management behavior. These findings imply that the financial management program focusing on the ways to increase communication among family members and to implement financial behavior effectively should be developed.

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과업의 불확실성이 최종사용자컴퓨팅 특성과 최종사용자의 만족도에 미치는 영향

  • 김창기;이진주
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 1993.04a
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    • pp.329-338
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    • 1993
  • The main objective of this paper is analyzing the effects of task uncertainty on EUC characteristics and end user satisfaction. Task uncertainty were identified as an important determinant of EUC characteristics. And the moderating effect of task uncertainty on the relationship between EUC characteristics and end user satisfaction was suggested. A field study was undertaken to test the hypothesized relationships among task uncertainty, EUC characteristics, and end user satisfaction Data were collected from 138 end-user of 19 Korean business organizations. The empirical results indicated that task uncertainty was significantly related to EUC characteristics and that task uncertainty had significant effect on the relationship between EUC characteristics and end user satisfaction. Implications and future research directions are drawn for the management of EUC and for further research on EUC.

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Satisfaction of Miso Facial Acupuncture on thirty-one case (미소안면침에 대한 환자 만족도 조사)

  • Jung, Min-Young;Kim, Min-Jung;Song, Jin-Su;Lee, Yu-Jin;Kim, Jong-Han;Park, Soo-Yeon;Choi, Jeong-Hwa
    • The Journal of Korean Medicine Ophthalmology and Otolaryngology and Dermatology
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    • v.22 no.2
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    • pp.201-209
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    • 2009
  • Objective : The purpose of this study is to know the satisfaction of Miso Facial Acupuncture on thirty-one case. Method : Thirty-one patients(more than third treatment) answer the question, It include age, sex, purpose, the number of treatment time, degree of satisfaction, so on. And I study satisfaction of ages, treatment time, treatment purpose. Results and conclusion : Among the thirty-one patients, 83.37% satisfacted the treatment result. and They will admonish the other peaple to treat Miso Facial Acupuncture. Miso Facial Acupuncture is includuced of one of as an effective therapy to the for skin disease such as freckles, acness, facial palsy and facial dissymmetry.

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Exploring Variables Effecting Parental Stress of Fathers with Infants (영아기 자녀를 둔 아버지의 양육스트레스에 영향을 미치는 변인 탐색)

  • Song, Na Rae;Rha, Jong Hay
    • Korean Journal of Childcare and Education
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    • v.14 no.1
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    • pp.187-202
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    • 2018
  • Objective: The study aims to examine fathers' parental stress and the variables effecting parental stress of fathers with infants. Methods: One hundred seventeen fathers with 0 to 2 year-olds were recruited from daycare centers in Daejeon metropolitan city. The Korean version of the Parenting Stress Index Short Form (K-PSI-SF) by Lee, Jung, Park and Kim(2008), The Korean Occupational Stress Scale-Short Form (Koss-SF) by Jang and Ko(2005), and the Revised-Kansas Marital Satisfaction Scale(RKMSS) by Chung (2004) were used to measure fathers'parental stress, occupational stress, and marital satisfaction. Results: First, the most influential variable that affected father's parental stress was their marital satisfaction. The fathers felt less parental stress when they felt higher marital satisfaction. Second, fathers felt less parental stress when their occupational environments were family friendly. Conclusion/Implications: Ways to improve mariatal satisfacation and a family friendly evironment at work should be sought out in order to lessen the parental stress of fathers raising infants.

A Study of the effect of Analysis & Evaluation in acquisition phase on user satisfaction and usage (획득단계 분석평가 결과가 사용자 만족 및 활용에 미치는 요인에 관한 연구)

  • Jeon, Nam-Hee;Chung, Jung-Ku;Gim, Gwang-Yong
    • Journal of the military operations research society of Korea
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    • v.35 no.3
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    • pp.101-117
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    • 2009
  • The objective of this study is to find relations between success factors of project management and user satisfaction and usage for analysis report. According to emprical study, the main factors that affect user satisfaction are requirement and proper planning. And the main factors that affect usage are expert of analysis, proper planning and user satisfaction.