• International conference on construction engineering and project management
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• 2007.03a
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• pp.186-195
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• 2007

Key Performance Indicators (KPIs) are the criteria of measuring project performance in order to attain construction excellence. Previous researchers have examined the abstract concept of success for general new construction and identified its relationship with the factors of success. In fact, most buildings exist to satisfy the needs of people. With the passing of time and change in technology, buildings have to be maintained and renovated in order to continue functioning properly for the benefits of users. Therefore, criteria and factors of success have increasingly attracted the attention of both researchers and practitioners, especially in cities where buildings become ageing. However, the topic of project success for maintenance projects is less discussed in previous research, and project participants, including maintenance surveyors should be able to identify the success measurement and its associated factors for performance improvement. This study fills the research gap by investigating the criteria and factors of success for maintenance projects. It first provides a summary of the literature review on the criteria and factors of success for construction projects. An empirical study has also been carried out with ten practitioners in Hong Kong to further identify the criteria and factors critical for the success of maintenance projects in practice. While most criteria and factors of success for new construction projects are also applicable to maintenance projects, participants in maintenance projects believe that effective communication is in particular important to provide quality service to the end-users.

• Journal of Information Technology Services
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• v.21 no.3
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• pp.43-61
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• 2022

With the development of information technology, IT-based services in public administration has become more indispensable. As a result, the importance of IT maintenance projects to improve the efficiency of IT services and secure service levels is growing. Due to the nature of IT maintenance projects on local government, which mainly involve small and medium-sized IT companies in the region, business participating companies often do not have an appropriate methodology for service quality management. To solve this situation, the government has prepared a service level agreements (SLAs) that can be applied to IT maintenance projects. However, most local governments do not use SLAs for IT maintenance projects. As a result, various problems such as failure of the IT maintenance project or deterioration of quality are occurring Thus, this paper suggested major indexes to evaluate which service factors affect the efficient operation of information systems and the improvement of service quality in IT maintenance projects of local governments and analyzed the importance of indexes based on AHP method. Using this research method, this study found the theoretical implications on the outsourcing service of IT maintenance.

• International conference on construction engineering and project management
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• 2009.05a
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• pp.856-863
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• 2009

The problem of urban decay in Hong Kong has drawn much attention of both practitioners and academics. Poorly managed buildings not just give a negative image to the Pearl of the Orient in the region, but also pose potential risk hazards to the health and safety of the general public. While it is necessary to devise a comprehensive plan on redevelopment and urban planning, preserving the existing buildings to maintain their conditions for habitation can be a short-term option to safeguard quality standard. With the increasing number of ageing buildings in Hong Kong, a lot of research efforts have been devoted to managing repair and maintenance projects properly (for example those initiated and funded by the Construction Industry Institute, Hong Kong; and the current study financially supported by The Hong Kong Polytechnic University). Given the short duration and more diversified nature of work, building repair and maintenance works are found to be more difficult to monitor and regulate when compared with new works. This paper aims to provide a comprehensive analysis on the problems of running building maintenance projects. An extensive review of contemporary literature was firstly conducted, which forms a solid basis for developing an empirical study on the problems and difficulties of running building maintenance projects from the viewpoints of industrial practitioners with a view to formulating effective strategies for managing maintenance projects successfully.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2021.05a
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• pp.51-52
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• 2021

The maintenance of educational facilities is divided into inspection and management of facility managers residing in the school and Educational Environment Improvement Projects(EEIP) to carry out maintenance work. Educational support organizations collect maintenance requests through facility inspections by school-specific facility managers, and carry out numerous maintenance projects during the year. The EEIP has the characteristic of Program Management with interrelationships between projects, not multiple projects management. The purpose of the EEIP is to eliminate the inconvenience of school facility users and increase their satisfaction, and achieving the goal is judged to be successful. Despite the importance of management and performance measurement utilizing Critical Success Factor(CSF) for the operation of successful educational facility maintenance management programs, the system for achieving the goals is insufficient. This study derives CSFs for each stage of the EEIP for the success of the EEIP. The CSFs for each stage of the EEIP is expected to serve as a basis for evaluation of educational facility maintenance management programs and can be used as an evaluation index in the future.

• Architectural research
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• v.14 no.1
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• pp.35-44
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• 2012

Build-Transfer-Lease (BTL) was introduced to the domestic construction market in 2005. Now, seven years later, the BTL model is most active for educational facilities. In 2011, 93 educational facility projects entered the maintenance stage. Considering the characteristics of today's BTL projects for educational facilities, the main issues are the initial performance and maintenance of educational facilities and the service-providing status for the 20-year operational management period, in relation to providing safety and convenience to students, the facility users. Seeking a solution, local education offices and departments in charge of BTL under the Ministry of Education, Science, and Technology have been exploring various methods of evaluating operational maintenance performance from various perspectives. For educational facility BTL projects, however, the appropriateness of initial operation performance evaluation, rather than considering the 20-year operational management period, is controversial in regards to sustainability. On this account, performance evaluation items in four areas-operational maintenance evaluation, facility performance status evaluation, maintenance subject evaluation, and sustainable change response evaluation-should be extracted. An indicator of facility performance evaluation is presented in this study through an AHP survey targeting experts, as part of establishing an operation performance evaluation system for educational facility BTL projects.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2008.11a
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• pp.702-707
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• 2008

BTL projects for educational facilities were conceived in 2005 to supply public facilities in a timely and efficient manner After the projects were completed in March 2007, proper facility maintenance has become an increasingly important issue. However, BTL projects are still in an early developmental stage, and the data on the maintenance and operation of such facilities are not yet available because the operation of the facilities has just begun. Accordingly, this study is conducted to derive maintenance processes and to specify maintenance items for the efficient maintenance of BTL educational facilities. Then, database on the maintenance processes will be created, and a maintenance system module will be designed.

• IE interfaces
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• v.17 no.spc
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• pp.122-130
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• 2004

Since the cost of software maintenance occupies about 50~75% in a general successful organization, the software maintenance plays an important role in software life cycle. In particular, if the managed system needs to be operated in a long term or the system is very large and complex, then the maintenance is especially more important. Software maintenance is defined as software modification activities after customer delivery, such as improvement of performance or functionality, error correction, adaptation to environmental changes, etc. In this paper, software cost estimation models are proposed, that is based on productivity of manpower in maintenance projects. In order to do this, the activities of maintenance are classified into function change, non-function change, user support and application operation. The proposed models are constructed and verified based on the real size and cost information of projects in the real world. The approach in this paper is to discriminate the heterogeneous activities in maintenance projects, and then to calculate the respective cost of each discriminated activity. By using the proposed models, the total cost of maintenance project is summed from the costs of four activities. In addition the number of conflicts between owner and order receiver about the amount of cost will be reduced and the reasonable cost estimation system will be established.

• International conference on construction engineering and project management
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• 2022.06a
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• pp.50-56
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• 2022

Change Orders generally impact cost and schedule performance of highway projects. However, highway projects that do not have any change orders also face cost growth and schedule delays. This study seeks to determine the cost and schedule performance of Texas DOT projects by collecting project data for 120 highway projects completed between 2016 to 2020. For the study, we selected project data that has zero or negative change orders which were then grouped and analyzed based on their Project Types i.e., maintenance works; structural works; restoration and rehabilitation works; and safety works. The study found that performance of Maintenance and Safety type projects had less cost and schedule growth among the data analyzed. Statistical tests also found that even though the projects have no change orders, Rehabilitation and Restoration type projects experienced significant schedule growth compared to others. However, the data did not show any significant cost and schedule growth for the projects when statistical tests were performed on overall data. The study concluded that highway projects are experiencing schedule growth even though the projects had no change orders. Results from the study can help planners, engineers, and administrators to gain better insight on how different types of highway projects are performing in terms of cost and schedule and eventually derive appropriate solutions to minimize cost and schedule growth in such projects.

• International conference on construction engineering and project management
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• 2015.10a
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• pp.376-380
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• 2015

Life-Cycle Cost Analysis (LCCA) for highway projects is known as an effective analytical technique that uses economic principles to evaluate long-term alternative investment options, especially for comparing the values of alternative pavement design structures and construction strategies. In the Unites States, the 2012 Moving Ahead for Progress in the 21^st Century Act (MAP-21) amended the United States Code to mandate that the United States Government Accountability Office (GOA) conducts a study of the best practices for calculating life-cycle costs and benefits for the federally funded highway projects in 2013. The RealCost 2.5CA program was developed and adapted as an official LCCA tool to comply with regulatory requirements for California state highway projects in 2013. Utilization of this California-customized LCCA software helps Caltrans to achieve substantial economic benefits (agency cost and road user cost savings) for highway projects. Proper implementation of LCCA for roadway construction and rehabilitation would deliver noticeable savings of agency's roadway maintenance cost especially in developing counties where financial difficulties exist.

• KIEAE Journal
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• v.17 no.2
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• pp.35-43
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• 2017

Purpose: The purpose of this study is to find out the characteristics of service (landfill) costs (hereinafter, the "landfill costs") applied to the dissolution promotion committee and analyze the characteristics of landfill costs at the time where the dissolution of promotion body is increasing with the authority of the head of local government regarding the territory difficult with the continuous promotion by delaying or suspending the project for a prolonged period or suspending the project through the dissolution of the project body by the promotion committee and cooperative union since the flawless promotion of the maintenance project. Method: After revising the law in February 2012, the survey and analysis is made for the status of applying landfill costs and maintenance project scale of the dissolution promotion committee not confirmed in details around a total of 20 regions, including, 9 regions of redevelopment projects completed with the advance review, 7 regions of re-construction projects and 4 regions of urban environment maintenance projects from the total of 59 regions, Result: The influence on the landfill costs is shown to be greatest in the service expenses and management and supervision on this field has significance for the maintenance project perceived as private project, rather than public project, that the public management is neglected with insufficient presentation of operation criteria and so forth that it displays the tendency to lead to the discrete operation of the project body. In order to enhance the transparency of operating costs for the projects that are led by private capital, it is required to strengthen the role of public sector through enthusiastic intervention by the public sector in standardization of operation criteria, presentation of guideline and so forth.