• 무역상무연구
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• 제13권
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• pp.283-302
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• 2000

The firms aim to acquire services and costs advantage from logistics outsourcing strategy. But it is very important to select optimum service provider. A checklist of the criteria for the evaluation of service providers follows : service quality, low cost, logistics information system, service network, financial stability, investments in plant and equipment, management attitude and lookout for the future strategic fit, cultural and psychological barriers etc. Also, a 8-step implement of logistics outsourcing strategy will be of help for maximizing benefits of logistics outsourcing. It follows : 1-step : logistics environment analysis, 2-step : check service provider availability, 3-step : logistics outsourcing determinant analysis, 4-step : select of optimum service provider, 5-step : contract with optimum service provider, 6-step : identify of remaining barriers, 7-step : performance of logistics outsourcing, 8-step : evaluation.

• 한국항만경제학회지
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• 제21권3호
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• pp.191-217
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• 2005

Ninety percent of an average Chinese manufacturer's time spent is on logistics. Therefore, logistics presents the greatest challenge for multinational companies conducting businesses in China. Although more than 18,000 registered logistics companies exist in China, 85 percent of their revenues are generated from basic trucking and storage services. These facts indicate that China will need increasing presence of high-quality foreign 3PL providers, who are able to provide sophisticated IT systems, industry/operational expertise, standardized operating processes, and international networks, compared to their Chinese counterparts. However, they are facing complicated array of laws and regulations as well as difficulty of finding qualified people to fulfill these needs. There are a number of foreign 3PL providers engaged in China's logistics sector to reap a huge opportunity. Nevertheless, many 3PL foreign providers are still cautious about making large investments. Thus they arelooking for alliances that can provide complementarities instead. Another salient feature of strategy is to take over the transportation assets and warehousing of major Chinese manufacturers and distributors.

• 한국유통학회지:유통연구
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• 제7권1호
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• pp.1-20
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• 2002

Many of logistics-related research in automobile industry has focused on inbound logistics and procurement. Research into outbound logistics is relatively few. As a starting research into outbound logistics in automobile industry, this paper examined its logistics network problems with three aspects - location strategy, inventory strategy and transportation strategy. We proposed alternatives of logistics network design resolution, and presented three practical scenarios based on those alternatives. Based on interview, on-site visit and internal data collection processes, we identified major domestic outbound logistics problems such as redundant logistics bases, inefficient delivery policy, insufficient inventory capacity, inventory stock quality deterioration, inefficient transportation system, and etc. In order to cope with those problems, we proposed such strategic alternatives as introduction of hub-and-spoke system, integration of logistics bases, introduction of (automatic) parking building, diversification of transportation mode, and etc. At the same time, we constructed three practically executable scenarios based on those ideas. The first is "Center Hub" scenario, the second is "Metropolitan Hub" scenario. The third and last scenario is "Regional Consolidation of Warehouses (distribution centers)".

• Asia pacific journal of information systems
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• 제12권4호
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• pp.237-253
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• 2002

E-commerce is now widely used as the new business opportunity for most companies in Korea. The purpose of this study is first to find the attributes of the logistics service quality in e-commerce environment. We, then, try to find the relationships among service quality, customer satisfaction and repurchase intentions. The results of empirical study show that five attributes(responsiveness, empathy, reliability, accuracy and tangible) are identified as key factors of service quality. Customer satisfaction has also significant effect on repurchase intentions.

• 한국항해항만학회지
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• 제44권1호
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• pp.32-43
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• 2020

본 연구는 침체된 해운물류 산업의 대안으로 제시되고 있는 해운물류 플랫폼의 품질향상을 위한 요인을 도출하고 평가하는 것을 목적으로 한다. 이를 위해 선행연구 및 전문가 인터뷰를 통해 요인을 선정하고, 해운물류 플랫폼 사용 경험이 있는 선사, 포워더, 화주기업 및 플랫폼 사업자를 대상으로 설문조사를 실시하였다. 분석방법으로는 IPA(Importance-Performance Analysis)를 활용하여 해운물류 플랫폼의 품질평가를 수행하였다. 연구결과, 사용자들이 중요하게 인식하고 있으나 만족도가 낮은 요인으로 "제공되는 서비스 경쟁력", "타 운송수단과의 연결성", "운임 경쟁력", "운임 투명성", "선복 제공의 안정성"이 도출되었다. 향후 해운물류 플랫폼이 활성화되기 위해선 이러한 요소들에 역량을 집중하여 우선적으로 개선이 필요하다. 본 연구는 해운물류 플랫폼의 구성기능을 제시하고 평가요인을 도출한 것에 학문적 시사점이 있다. 또 해운물류 플랫폼에 대한 사용자의 참여를 향상시키기 위한 방안을 제시한 것은 산업적 시사점이다.

• 대한안전경영과학회지
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• 제17권4호
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• pp.247-258
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• 2015

The purpose of this study is to let the entire logistics system be managed in cyberspace by effectively sharing the logistics information between companies involved in the process, changing conventional commerce to electronic commerce. Most of the goods traded through electronic commerce are small goods involving small business transactions. This produces many problems in shipping and delivery and the leads an inefficient logistics system. Another problems is that there is no sharing of information that process the logistics flow and no systematic management of pick-up and delivery information. As a result, rise in logistics cost, longer delivery period and poor service quality are inevitable and these results are becoming an obstacle in the widespread usage of the electronic commerce. Companies that are part of logistics center can cooperate logistics business in Cyber space and share the entire logistics information through the cyber logistics center. This turns out in effective sharing of logistics information, and thus, allows efficient management of logistics, improves logistics service, and reduces logistics cost.

• 한국항만경제학회지
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• 제27권3호
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• pp.91-112
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• 2011

전자상거래 시장의 급격한 성장과 유통채널 및 소비형태의 변화에 힘입어 국내 택배시장은 지속적으로 성장해왔다. 이러한 택배시장의 급속한 성장과 변화에 택배기업들은 물류 정보기술에 대한 중요성을 인식하고 있다. 따라서 본 연구는 택배기업의 물류정보기술과 정보시스템 품질이 택배 이용자에게 어떻게 인식되고 있으며 택배서비스 이용성과 만족에 어떠한 영향을 미치는지 연구하였다. 이를 위해 기존 문헌의 조사를 기초로 하여 물류정보시스템 품질과 이용자만족에 대하여 타당하고 신뢰할만한 측정 도구를 개발하였고, 설문을 통해 실증연구 하였다. 연구결과 6개의 물류정보시스템 품질 요인이 도출되었고, 도출된 품질 요인들 중 경제성 요인을 제외한 SMS정보성, 물품추적 웹사이트 정보성, 안정성, 신속성과 정확성이 택배서비스의 이용자만족에 긍정적인 영향을 미치는 것으로 검증되었다. 이러한 결과의 이론적 및 실무적 시사점도 논의하였다.

• 한국항만경제학회지
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• 제21권3호
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• pp.259-270
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• 2005

This study applies the Analytic Hierarchy Process (AHP) to evaluate service quality of Third-Party Logistics (3PL) providers. For this, 3PL service quality is conceptualized and measured using SERVQUAL's five dimensions such as tangibles, reliability, responsiveness, assurance and empathy. Then, the AHP method is applied to determining the relative importance of five service quality dimensions and eventually selecting the best 3PL provider. Finally, this study conducts an empirical case study on four companies providing 3PL services in Korea to demonstrate the basic idea suggested in this paper. The results obtained in the present study indicate that responsiveness to customers is the most important factor perceived by 3PL customers and 3PL C is the best 3PL provider according to the overall service quality scores. In contrast to some previous researches, this study examined issues of service quality from the perspective of 3PL customers as opposed to the perspective of 3PL providers. In order for this study to be more complete, future research is needed in establishing a set of metrics to quantify each dimension of 3PL service quality proposed.

• 대한안전경영과학회지
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• 제6권3호
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• pp.197-209
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• 2004

A company wishes to obtain a competitive edge by adopting an efficient logistics information system to control the logistics management process. The elements of the competitive edges a company targets are to maintain good quality, reduce cost and on-time delivery and those competitive edges are closely related to the cycle time of a product. The logistics information system in a company is also closely tied with other business activities than the logistics itself. Therefore it is essential to choose a system that will help rationalize the logistics but also overall business operations along the supply chain from manufacturing to distribution of the products. This paper aims to research and analyze a problem with a logistics information system through case study and to suggest a logistics information system with RFID in place adopted to eliminate problems such as damages, loss and defect rates.

• The Journal of Asian Finance, Economics and Business
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• 제8권12호
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• pp.313-322
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• 2021

Horizontal cooperation is seen as an effective way to raise a competitive advantage in logistics and transportation. However, there are many logistics enterprises still operating individually instead of cooperating. This research aims to investigate the factors influencing the decision of horizontal cooperation by surveying a large sample of Vietnamese logistics companies. This study employs 161 logistics companies to examine correlations between potential factors and horizontal collaboration. The structural equation model (SEM) was used to test the conceptual model and the relationships among variables. The findings revealed that information sharing was the most important predictor of 161 supply chain providers' horizontal collaboration decisions, which resulted in increased profitability or service quality. Besides, trust in partners was found to be positively related to the degree of horizontal cooperation among logistics companies. Finally, the finding of this research is that reputation had a positive effect on the strategy of horizontal cooperation. Our findings suggest that SME managers should be concerened about their information sharing, their reputation as well as their trust in partners if they would be invited in cooperation with another firm to increase service quality, performance, and competitive advantage.