• Journal of Information Management
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• v.40 no.4
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• pp.73-92
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• 2009

Generally, we used to provide ILL to users for overcoming the limited resource and satisfying user's desires for information. ILL makes library service's paradigm change from ownership to sharing. K-university Library has been providing Campus inter-library loan as ILL to users for long time and continually trying to improve the service's quality. This case study is to analysis the performance of campus inter-library loan in the past 9 years. As the related automation system was developed and upgraded, the service requests have been increasing annually. Campus inter-library loan requests were 12% of total book requests in 2001, and then were 75% of total book requests in 2008. The transaction time was reduced until 17% of 2004.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.1
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• pp.51-75
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• 2004

The purpose of this study is to analyze the performance of contracting out public libraries. in order to contribute to the promotion of their effective operation in Korea. Three public libraries which are currently operated by 'contracting out' are selected to be reviewed for this study. Their performance are analyzed by means of literature search, questionnaires, and on-the-spot-survey. Investigated in detail are the following issues: First, the need for and background of 'contracting out' public library services, and their present state in Korea: Second. the pros and cons of 'contracting out' public library services; Third, the outcomes of public library services which have been currently contracted out. Finally, based on the aforementioned findings, a future model of 'contracting out' public library services is proposed, Also suggested are the strategies for furthering the effective management of public libraries.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.4
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• pp.25-50
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• 2014

The purpose of this study is to analyze academic research trends of the library management in Korea. Especially, this study focused on research trend analysis according to the sub categories of library management. For this purpose, this study analyzed a total of 359 papers of library and information science from 2004 to 2013 at the four academic journals of the National Research Foundation of Korea. As a result, it was found that the sub field which showed the highest performance was 'general management' and following sub fields were 'measurement and evaluation', 'human resource management', 'building and facility', 'policy and system.' However, there has been relatively less performance in the sub fields like 'marketing', 'organization management', 'budget management'.

• Journal of Korean Library and Information Science Society
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• v.50 no.4
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• pp.511-537
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• 2019

At a time when trend called complex cultural space has recently been taking place in public libraries, this study analyzed the importance-performance of users regarding the use factors of public library's complex cultural space. Based on the results of the analysis, this study attempted to broaden the understanding of the library users' use of this space, and to suggest directions on which factors should be improved. The results of the study were as follows: First, only 5 of 41 factors for library complex cultural space have higher satisfaction than importance, so it is necessary to promote balanced development with focus on priority improvements rather than a specific sector. Second, it is necessary to provide various programs and services in consideration of visit characteristics, such as the users of the library complex cultural space are mainly used by themselves (42%) or with their families (18.2%), also more people (50.5%) use weekday afternoons than 35%, including weekend mornings and afternoons. Third, among the five use factors related to space, the remaining items except for 'Compatibility of Computer / Equipment Use' are located in the first quadrant where both importance and satisfaction are high or in the fourth quadrant which shows higher satisfaction than importance. This is a result that shows that the library is fully performing the diversification and complexion of the space basically aimed as a complex cultural space. Fourth, it is necessary to improve the public library's complex cultural space in the future based on the analysis results of the result of analysis of the importance-satisfaction the use of factors using the IPA analysis.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.1
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• pp.369-391
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• 2018

The purpose of this study was to develop a measurement scheme that assesses organizational performances in library department unit level by applying PCSI model, a Public-service Customer Satisfaction Index. Specifically, this study adopted the Antecedent Model, a component of the PCSI's three-part model, that consists of a total of 12 service quality indices. The study selected a large-scale library as a case to analyze and design a method. We analyzed the library's organizational missions and goals set by each of its six departments, and then mapped them with each of the 12 service quality indices. This mapping was further developed as a work analysis scheme of the library and as a measurement tool. A total of 341 library users participated in a survey that was designed to assess 12 service quality indices. As a result service quality was measured for each index, which in turn, calculated the library's service performance index for both entire and individual units of the library. The results reveled the measurement tool useful in assessing service performances for both individual unit and the entire library.

• Journal of the Korean Society for Library and Information Science
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• v.34 no.2
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• pp.47-67
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• 2000

This study is to evaluate the performance and suggest alternative plans of the public libraries in Taegu Metropolitan City. Regression analysis is used to fit a log-log equation to the total budget-output for all the public libraries. The results of the performance evaluation confirm that there is diseconomies of scale in library operations(${\Sigma}b_n$ 3,732). Therefore, all the public libraries should be improve productivity by restructuring of library identity, rational selection of physical sites and new branch library planning, userbased budget allocation and collection development, staffing and reengineering, optimalization of web site, and enforcement of service functions, etc.

• Journal of the Korean Society for Library and Information Science
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• v.16
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• pp.243-279
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• 1989

Public library effectiveness is determined by a complexity of the internal and external environments of the library. The purpose of this article is to investigate community environments and library resources as determinants of the output measures of the 15 municipal libraries in Seoul and to cope with changes in the environments for the improvement of their performance. This study is based on the hypotheses that the library's output would be proportioned to the size of budget and library collection, and to the relationships between the characteristics of the library and of the community in which the library develops. The variables identified in this .study are population density, family size, institutions (social, cultural, financial and educational), presence of the mass media, size of service area, and economic level of the community. The output measures employed for analysis are: number of professional staff, expenditures, number of books in the collection, number of books added annually, total circulation, number of library visits, circullation per capita, library visits per capita, .and registration as a percentage of population. The recommendation made in this study is the innovation of the 15 libraries in organization.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.3
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• pp.191-214
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• 2014

The goal of this study is an exploratory statistical analysis of the university and college library statistics in the Academic Information Statistics System(rinfo.kr) governed of Korean Education and Research Information Service(KERIS) with performance measures based on sustainability. For the goal, we adopt a preprocessing method to develop change-rate variables by considering preceding predictive elements and succeeding performance elements, and to control external factors, such as size and socioeconomic factors. Then we execute a series of factor analyses and multiple linear regression analyses. 13 factors are extracted by the factor analyses and some sets of significant variables affecting the performance measures are identified through the regression analyses. Based on the results, we discuss the problem of out-lier and low correlation between variables. A suggestion for developing new variables is also discussed based on low effect sizes of the developed regression models. We hope that this study contributes to diffuse discussions on statistics system, evaluation, and further library management based on sustainability.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.4 no.1
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• pp.49-83
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• 1980

Rapid expansion has taken place in development of cooperative arrangements among libraries, in computerization, mechanization, and centralization of library services; in sizes of collections; and in the variety of services offered by libraries. These increasing complexities of library organizational arrangements and expansions in activities and services make it all the more important for libraries to define their objectives clearly and to have methods for measuring the level of attainment of these objectives. Libraries, as all other institutions and organizations, are faced with the economic problem of allocating their limited resources in such a manner as to generate maximum benefits and calculating the costs of a library. Furthermore, they should be able to measure their performance or degree of achievement of objectives. In order to it, it is essential to set a standard and review the time and motion study. This study is an attempt to build a general standard applicable to Korean university libraries to provide a persuasive basis to university library administrators in their work management: The usefulness of this study are given below. (1) It helps to balance available resources with estimated workload. (2) It helps in managing a library more efficiency and more economically (3) It helps in objective evaluation of individual employee performance and in evaluation of the organization as a whole. (4) It helps the librarian plan for financial and personnel needs on the basis of sound production figures.

• International Journal of Contents
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• v.12 no.4
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• pp.23-30
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• 2016

For a library to be able provide information services and fulfill its function as a knowledge convergence center capable of responding to various information demands, the development of next-generation information systems based on the latest information and communication technology is needed. The development of mobile information services using portable devices such smart phones and tablet PCs and information systems which incorporate the concepts of cloud computing, SaaS (Software as a Service), annotation and Library2.0 is also required. This paper describes a library information system that utilizes collective intelligence and cloud computing. The information system developed for this study adopts the SaaS-based cloud computing service concept to cope with the shift in the mobile service paradigm in libraries and the explosion of electronic data. The strengths of such a conceptual model include the sharing of resources, support of multi-tenants, and the configuration and support of metadata. The user services are provided in the form of software on-demand. To test the performance of the developed system, the efficiency analysis and TTA certification test were conducted. The results of performance tests, It is encouraging that, at least up to 100MB, the job time is approximately linear and with only a moderate overhead of less than one second. The system also passed the level-3 or higher criteria in the certification test, which includes the SaaS maturity, performance and application program functions.