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An Empirical Study on the Effects of the Determinants of Service Quality to Customer Satisfaction in P&I Insurance (P&I 보험의 서비스품질 결정요인이 고객만족에 미치는 영향에 관한 실증연구)

  • Park, Beom-Shik;Shin, Young-Ran;Shin, Han-Won
    • Journal of Navigation and Port Research
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    • v.35 no.10
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    • pp.855-861
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    • 2011
  • With the rapid growth and development of the Korean Shipping Industry both in external quantum and internal complexity, the marine insurance industry has accordingly expanded with it. This empirical study analyzes the quality factors of the Insurance and P&I Services using 5 factors of quality measures with 22 questions regarding the effect on customer satisfaction by the services offered by the P&I Clubs. The Study is expected to provide P&I Clubs with management tactics for customer satisfaction and the subsequent continued patronage supported by their members through the enhancement of the service quality. This study also provides direction for ship-owners and the members of the P&I Clubs in finding the most efficient service provider as well as in proposing competitive prices of the P&I insurance premium as their management tactic.

The Relationship between physical exercise needs, exercise commitment and exercise addiction based on the degree of participation by health club members (헬스 참가자들의 참여정도에 따른 운동욕구와 운동몰입 및 운동중독의 관계)

  • Hyun, Seung-Kwon;Yoo, Ki-Sung
    • Journal of Digital Convergence
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    • v.13 no.1
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    • pp.563-574
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    • 2015
  • The aim of this study was to examine the relationship between the physical exercise needs, exercise commitment and exercise addiction based on the degree of participation by health club members and furthermore to verify the suitability of the structural model of variables based on these relationships. The subjects for this study include adults aged over 20 years old who exercised for over 3 months in 2014 Random sampling of data from subjects at their convenient time and place known as the convenience sampling method was used to analyze a total of 151 surveys. The collected data was statistically processed using SPSS 18.0. The results of the analysis reached the following conclusions. Firstly, depending on the degree of participation of the health club member, a significant variation was perceived between physical exercise needs, exercise commitment and addiction. Secondly, physical exercise needs had a significant influence on exercise commitment. Thirdly, physical exercise needs had a significant influence on exercise addiction. Finally, exercise commitment had a significant influence on exercise addiction.

The Effects of Club Activities on Communication Skills and Psychological well-being of Nursing Students (간호대학생의 동아리 활동이 대인관계능력 및 심리적 안녕감에 미치는 영향)

  • Lee Kyem Ju
    • Journal of Industrial Convergence
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    • v.21 no.9
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    • pp.103-111
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    • 2023
  • This study was therefore undertaken to investigate the effects of club activities on the communication skills and psychological well-being of nursing students. Convenience sampling method was applied for 101 students enrolled in the nursing department of university in K city, of which 78 subjects participated in club activities. Data was collected from October 31 to November 30, 2022. Data were analyzed by t-test, and hierarchical multiple regression.The average score for Communication skill was 3.97±0.47, psychological well-being values was 3.62±0.44. Statistically communication skill showed a significantly environmental control(β=.27,p=.010) and positive interpersonal relationships(β=.23, p=.026)accounting for 46.8% of the total change and psychological well-being were significantly influenced by communication(β=.29, p=.009) accounting for 47% of the total change. Based on the results of this study, educational strategies and programs are needed to improve the communication skill and psychological well-being of nursing students.

Drinking-related knowledge, attitude and drinking behaviors of female college students (간호대 여학생의 음주관련 지식, 태도 및 음주행위에 관한 연구)

  • Park, Gyung;Choi, Soon-Hee
    • The Journal of Korean Society for School & Community Health Education
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    • v.13 no.1
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    • pp.23-32
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    • 2012
  • Purpose: This study was to investigate the relationships between drinking-related knowledge, attitude and drinking behaviors of 244 female nursing college students in G city. Methods: This is descriptive research design. Data were collected from September 27th to October 10th, 2010 after obtaining the informed consent from the participants and analyzed using t-test, ANOVA, scheffe' test and pearson's correlation coefficients. Results: The drinking-related knowledge scores were significant differences by grade and club activities. The drinking-related attitude scores were significant differences by source of income. Drinking behaviors were significant differences by school record and club activities. Regarding the relationships between variables, there was a positive relationship between drinking behaviors and drinking-related knowledge or attitude. Conclusion: The drinking-related knowledge score of freshmen or the students involved in club activities was the lowest, and the higher the drinking-related knowledge and attitude were, the higher the drinking behaviors were. Therefore, appropriate drinking prevention education need to be implemented to freshmen or in middle and high school repeatedly.

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Effect of Korea's Entertainment Culture on the Fashion of the College Students (우리나라 놀이 문화가 대학생 패션에 미친 영향)

  • Yang, A-Rang;Lee, Hyo-Jin
    • The Research Journal of the Costume Culture
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    • v.16 no.1
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    • pp.70-87
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    • 2008
  • The purpose of this study is to examine how the entertainment culture has influenced the fashion of the college students since the year 2000, and to analyze the fashion trends of those who enjoy their entertainment culture. The entertainment culture is, therefore, perceived in the most sensitive way by the college students, who belong to the latter period of their adolescence, while influencing them. Especially recently, the entertainment culture of the college students has emerged as a new symbol of the overall fashion. And its effect on the fashion has become conspicuous. The 21st entertainment culture is comprised of "club culture", which is an off-line fad, and "on-line game culture". The result of this study is as follows: Firstly, the formative way that the so-called "club culture" influenced the fashion of the college students shows that their overall fashion trends are characterized by a 'caports image' and a 'childlike-amusing image'. Secondly, the formative fashion style, influenced by the so-called "on-line game culture", presents a 'post- structural image' by using heterogeneous material in order to introduce a new point of view, and by transforming the creation style and design. And it also presents a 'homosexual image' by crossing the attractiveness of both genders. This study is baseds on the documents study.

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A Study on the Effects of Internal Customer Assistance Activity and Service Quality on Job Satisfaction and Customer Orientation (기업의 내부마케팅활동과 서비스품질이 종업원의 직무만족 및 고객지향성에 미치는 영향에 관한 연구 -D사 골프장을 대상으로)

  • Kim, Young Bum;Ryu, In Mo
    • Proceedings of the Safety Management and Science Conference
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    • 2013.04a
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    • pp.565-580
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    • 2013
  • Competition to attract customers to the increase of the golf club, but the less people enjoying golf for a variety of issues, including the economic downturn, so golf is going deepened. Therefore, the local golf club is faced with the difficulty of management. In the case of the golf club human resource is the most important factor, because it has a high labor intensive nature of the industry as a type of facilities and services on the basis of intangible human resources. In this paper, to confirm the internal marketing activities and internal service quality, basic premise is that for an external customer satisfaction, internal customer satisfaction should be preceded, and try to analyze these execution factors on job satisfaction and customer orientation, either directly or indirectly affected. The empirical results, the management support in the internal marketing activities were the factors affecting the intrinsic job satisfaction, and the internal service quality were factors affecting employees of the intrinsic job satisfaction and extrinsic job satisfaction.

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Mechanical Behavior and Physical Properties of Zr-Ti-Cu-Ni-Be Amorphous and Partially Crystallized Alloy Extracted from a Commercial Golf Club Head (Zr-Ti-Cu-Ni-Be 합금으로 제조된 상용 골프클럽헤드의 부위별 물리적 특성 및 기계적 거동)

  • Choi, Young-Chul;Hong, Sun-Ig
    • Korean Journal of Materials Research
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    • v.15 no.11
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    • pp.697-704
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    • 2005
  • The deformation behavior of a bulk amorphous and crystallized amorphous $Zr_{22.5}Ti_{14}Cu_{12.5}Ni_{10}Be_{22.5}$ alloy extracted from a commercial golf club head was characterized at room temperature ana $300^{\circ}C$. At room temperature, amorphous specimens revealed higher yield stress and ductility than partially crystallized alloy specimens. Amorphous alloy displayed some plasticity before fracture, which resulted from strain hardening and repeated crack initiation and propagation. The fracture is mainly localized on one major shear band, and the compressive fracture angle of the amorphous specimen between the stress axis and the fracture plane was about $40^{\circ}$ Scanning electron microscope observations revealed mainly a vein-like structure in the amorphous alloy But the fracture surface of partially crystallized amorphous alloy consisted of vein-like and featureless fracture structure. The partially crystallized alloy extracted from the thick part of the club fractured in the elastic region, at a much lower stress level than the amorphous, suggesting that relatively coarse crystal particles formed during cooling cause the brittle fracture.

Changes of Setup Variables by the Change of Golf Club Length (골프 클럽의 길이 변화에 따른 준비 자세의 변화)

  • Sung, Rak-Joon
    • Korean Journal of Applied Biomechanics
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    • v.15 no.3
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    • pp.95-104
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    • 2005
  • To know the proper setup posture for the various clubs, changes of setup variables according to the change of golf club length was investigated. Swing motions of three male low handicappers including a professional were taken using two high-speed videocameras. Four clubs iron 7, iron 5, iron 3 and driver (wood 1) were selected for this experiment. Three dimensional motion analysis techniques were used to get the kinematical variables. Mathcad and Kwon3D motion analysis program were used to analyze the position, distance and angle data in three dimensions. The variables divided into three categories 1) position and width of anterior-posterior direction 2) position and width of lateral direction 3) angles and evaluated based on the theories of many good golf teachers. Major findings of this study were as follows. 1.The stance (distance between ankle joints) was increased as the length of the club increased but the increasing width was not large. It ranges from 5cm to 10cm and professional player showed small changes. 2. Forward lean angle of trunk was decreased (more erected) as the length of the club increased. It ranges from 30 degrees for iron7 to 25 degrees for driver. 3. Angle between horizontal and right shoulder were increased as the length of the club increased. It ranges from 10 degrees to 20 degrees and professional player showed small changes. 4. Anterior-posterior position of the shoulders were located in front of the foot for all clubs and the difference between the shoulder and knee position was decreased as the length of the club increased. 5. Anterior-posterior position of grip (hand) was located almost beneath the shoulders (2.5cm front) for iron7, but it increased to 10cm for the driver. This grip adjustment makes the height of the posture increased only 5cm from iron7 to driver. 6. Lateral position of grip located at 5cm left for the face of iron7, but it located at the right side (behind) for the face of driver. 7. Lateral position of the ball located at the 40%(15cm) of stance from left ankle for iron7 and located at the 10% (5cm) of stance for driver. 8. Head always located at the right side of the stance and the midpoint of the eyes located at the 37% of stance from the right ankle for all clubs. This means that the axis of swing always maintained consistently for all clubs. 9. Left foot opened to the target for all subject and clubs. The maximum open angle was 25 degrees. Overall result shows that the changes of the setup variables vary only small ranges from iron7 to driver. Paradoxically it could be concluded that the failure of swing result from the excessive changes of setup not from the incorrect changes. These findings will be useful for evaluating the setup motion of golf swing and helpful to most golfers.

Effects of Science Club Activity on Science-Related Attitudes of Female Elementary School Students (과학반 활동이 초등학교 여학생들의 과학 태도에 미치는 영향)

  • Shin, Ae-Kyung;Jang, Chi-Hoon;Hyun, Dong-Geol
    • Journal of The Korean Association For Science Education
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    • v.31 no.4
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    • pp.505-512
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    • 2011
  • The purpose of this study was to investigate how extracurricular science club activities affect sciencerelated attitudes of female elementary school students. The experimental group was organised with thirty female elementary school students selected from a school in a small city and two schools in a town at Jeju special selfgoverning province. The students were encouraged to participate in a variety of scientific experiences and inquiry activities for ten months. The control group consisted of another thirty girl students chosen from the same schools. The pre-test and post-test on science-related attitudes were administered to both the experimental and control groups. The result of this study shows that meaningful changes have been observed in science-related attitudes of the experimental group, whereas the control group reveals no meaningful changes. Science-related attitudes have been analyzed in three categories such as cognition, interests, scientific attitude. The experimental group shows meaningful changes in all of the three categories, while the control group shows no change in any category. When the female students from small city and those from the town were separated, the result shows that the latter shows more positive changes in science-related attitudes through science club activities than the former.

An Analysis of decision Factor on Drive Distance for University Golf Player's Object Execution Using Late Hitting Method (대학 골프선수들의 의도적 지연히팅 시 비거리 결정인자 분석)

  • So, Jea-Moo;Lim, Young-Tae;Kim, Yong-Seok;Cho, Bum-Wook
    • Korean Journal of Applied Biomechanics
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    • v.15 no.3
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    • pp.71-78
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    • 2005
  • The purpose of this research was to conduct an analysis on the factors that determine the distance at the time of target swing based on the use of late hitting of outstanding college golfers to verify the difference between late hitting and the distance that target increases in regular swing and the distance. Then, this research conducts an analysis on the correlation between club head velocity, ball velocity, launch angle, back spin, meet ratio and distance that become kinematics variables at the time of target swing. To attain the above mentioned purpose, 25 outstanding college players with average experience and handicap of 6 years and 5, respectively, were targeted Comparative analysis on two swing that target increase in regular and the distance was conducted by used driver. When it pertained to two types of swing. analysis system comprised of an analytical software called the Science Eye of the Bridgestone and peripheries was used to define the relationship between variables of club head velocity, ball velocity, launch angle, back spin, meet ratio that become kinematics variables. As for the method of processing data pertaining to the factors that determine the distance, differences of distance by the type of swing was verified by using independent T-test that leveraged SPSS 120 statistics program. Moreover, level of correlation between variables that contribute to the increase in distance through relation of correlation, and analysis of tendencies was conducted to analyze tendency of non-distance to increase in accordance to the increase of each variable. Key results produced through this experiment are as follows: 1. Artificial late hitting for increased non-distance that targets skilled players had effect on increased the distance(p<. 05). 2 The drive distance is correlated with each measured variable that is positive correlation to ball velocity, club head velocity, meet ratio and relation of back spin and launch angle are negative correlation. ball velocity and club head velocity are very high correlated with drive distance(p<.01), back spin and distance are negative correlation(p<.01). 3. Among each measured variable increasing the club velocity is the most contribution, and ball velocity and meet ratio and the increasing launch angle and back spin is negative effect for increasing distance.