• 제목/요약/키워드: job factor

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민간경비원의 직무자원동원성 형성에 영향을 미치는 요인에 관한 연구 (A Study on the Factor on Influencing the Job Resourcefulness of the Private Security Guards)

  • 김학범
    • 시큐리티연구
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    • 제44호
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    • pp.59-83
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    • 2015
  • 이 연구는 민간경비원의 직무자원동원성 영향요인을 실증적으로 분석하여, 민간경비원의 직무자원동원성을 향상시킬 수 있는 효율적 방안을 제시하고자 함에 그 목적이 있다. 이를 위하여 직무자원동원성에 관한 선행연구를 통해 보상체계, 직원개발기회, 의사결정참여, 개인통제와 대인통제, 성취욕구, 자아존중감을 직무자원동원성 영향요인으로 선택하였으며, 직무자원동원성 영향요인을 분석하기 위하여 서울, 인천, 경기지역 민간경비원들을 대상으로 설문지를 배포하여 총 248부를 최종분석에 사용하였다. 연구결과, 보상체계, 의사결정참여, 개인통제와 대인통제, 성취욕구, 자아존중감은 민간경비원의 직무자원동원성에 정적(+)인 영향을 미치는 것으로 나타났다. 이는 민간경비원의 조직 및 개인특성을 향상시킬 수 있는 다양한 교육프로그램의 개발과 이러한 특성을 객관적으로 평가할 수 있는 여러 장치가 개발되어야 할 것을 시사하고 있다. 그러나 직원개발기회는 직무자원동원성에 유의미한 영향을 미치지 않는 것으로 나타났다. 이 연구에서는 이러한 연구결과에 근거하여 향후 민간경비 조직 운영 및 관리방안에 필요한 제언을 제시하였다.

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균형성과표를 활용한 전자의무기록시스템의 성과측정 모형개발 (Development of the Performance Measurement Model of Electronic Medical Record System - Focused on Balanced Score Card -)

  • 이경희;김영훈;부유경
    • 한국병원경영학회지
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    • 제21권4호
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    • pp.1-12
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    • 2016
  • The purpose of this study are suggest to performance measurement model of Electronic Medical Record(EMR) and Key Performance Index(KPI). For data collection, 665 questionnaires were distributed to medical record administrators and insurance reviewers at 31 hospitals, and 580 questionnaires were collected(collection rate: 87.2%). Regarding methodology, Critical Success Factor(CSF) and index of the information system were derived based on previous studies, and these were set as performance measurement factors of EMR system. The performance measurement factors were constructed by perspective using BSC, and analysis on causal relationship between factors was conducted. A model of causal relationship was established, and performance measurement model of EMR system was proposed through model validation. Analysis on causal relationship between performance management factors revealed that utility cognition of the learning & growth perspective factor had causal relationship with job efficiency(${\beta}=0.20$) and decision support(${\beta}=0.66$) of the internal process perspective factors, and security had causal relationship with system satisfaction(${\beta}=0.31$) of the customer perspective factor. System quality had causal relationship with job efficiency(${\beta}=0.66$) and decision support(${\beta}=0.76$) of the internal process perspective factors, all of which were statistically significant(P<0.01). Job efficiency of the internal process perspective had causal relationship with system satisfaction(${\beta}=0.43$), and decision support had causal relationship with decision support satisfaction(${\beta}=0.91$) and job satisfaction (${\beta}=0.74$), all of which were statistically significant(P<0.01). System satisfaction of the customer perspective had causal relationship with job satisfaction(${\beta}=0.12$), job satisfaction had causal relationship with cost reduction(${\beta}=0.53$) of the financial perspective, and decision support satisfaction had causal relationship with productivity improvement(${\beta}=0.40$)of the financial perspective(P<0.01). Also, cost reduction of the financial perspective had causal relationship with productivity improvement(${\beta}=0.37$), all which were statistically significant(P<0.05). Suitability index verification of the performance measurement model whose causal relationship was found to be statistically significant revealed that $X^2/df=2.875$, RMR=0.036, GFI=0.831, AGFI=0.810, CFI=0.887, NFI=0.838, IFI=0.888, RMSEA=0.057, PNFI=0.781, and PCFI=0.827, all of which were in suitable levels. In conclusion, the performance measurement indices of EMR system include utility cognition, security, and system quality of the learning & growth perspective, decision support and job efficiency of the internal process perspective, system satisfaction, decision support satisfaction, and job satisfaction of the customer perspective, and productivity improvement and cost reduction of the financial perspective. In this study, it is expected that the performance measurement indices and model of EMR system which are suggested by the author, will be a measurement tool available for system performance measurement of EMR system in medical institutions.

Study on Internal Service Quality, Job Satisfaction and Customer Satisfaction in Airline Industry

  • Kim, Seung-Lee;Cho, Young-Shin
    • 한국컴퓨터정보학회논문지
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    • 제21권3호
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    • pp.113-121
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    • 2016
  • In this study, the basic concept of service profit chain was introduced based on the existing studies related to service quality of airline ground crew to find out how are customer satisfaction influenced by factors related to employees who provide service quality to the customers, such as internal service quality and job satisfaction. The data of this study was collected by questionnaire and based on airline ground crews and Gimpo international airport users. A total of 190 of airline ground crew and 273 of passengers validity sample was analyzed a frequency analysis, reliability analysis, exploratory factor analysis and correlation coefficient analysis from SPSS 21, a hypothesis through out confirmatory factor analysis and structural equation modeling from AMOS 7.0. As a result of the analyses, it was found that the models was appropriate in proving the hypotheses on interrelationships among internal service quality, job satisfaction and customer satisfaction. Overall, finding of this study enhance the theoretical progress on the experiential concept in walking tour and offer important implication for airline industry marketers.

Development of Head-cook's Education and Training Curriculum by Analyzing Job Characteristics and Competencies in Contract Foodservice Management Company

  • Cha, Jin-A;Park, Moon-Kyung;Shin, Jeong-Hoon;Yang, Il-Sun
    • Nutritional Sciences
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    • 제9권2호
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    • pp.131-138
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    • 2006
  • The primary purpose of this study was to investigate the job characteristics and competencies of a head-cook in contracted foodservice management company, identify the knowledge, abilities, skills and other characteristics (KASO) required to perform the duties of a head-cook, and provide training content and develop training program for job of head-cook in contract foodservice management company (CFMC). A survey instrument including identified KASO was used in the study. The questionnaire was delivered by using e-mail to 165 head-cooks employed by CFMC. The factor analysis resulted in a three-factor structure of the instrument such as 'basic foodservice operation duties' 'personal characteristics' 'managing of expanded duties-menu, customer and business'. This result suggested the education and training program for head-cook in CFMC should be composed of 'basic foodservice operation duties' on 'bulk preparation', 'procurement, inventory management', 'facility and equipment management', and 'sanitation and safety management', 'personal characteristics' on 'personality management' and 'moral duties', and 'managing of expanded duties-menu, customer and business' on 'menu management', 'customer service management', 'cost management', and 'administrative ability'. Therefore, it will be expected that the management of human resources in the contract foodservice industry would be developed by the application of recommended education and training program.

상급초보 간호사의 소명의식, 직무만족, 조직몰입이 재직의도에 미치는 영향 (Effects of Advanced Beginner-Stage Nurses' Sense of Calling, Job Satisfaction and Organizational Commitment on Retention Intention)

  • 박진옥;정귀임
    • 간호행정학회지
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    • 제22권2호
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    • pp.137-147
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    • 2016
  • Purpose: This study was designed to examine effects of sense of calling, job satisfaction and organizational commitment on retention intention in nurses who are at the advanced beginner-stage. Methods: Participants were 199 nurses with 13 to 36 months' clinical career at hospital located in Busan, Korea. Data were analyzed using descriptive statistics, independent t-test, one-way ANOVA, Scheffe test, Pearson correlation, and Multiple regression. Results: Retention intention correlated positively with sense of calling (r=.43, p<.001), job satisfaction (r=.31, p<.001) and organizational commitment (r=.31, p<.001). Factors affecting the participants' retention intention were found to be statistically significant (F=21.96, p<.001). Total factor score accounted for 24.1% of retention intention. Out of the related factors, the most influential factor was 'goals/meaning', belonging to the sub-areas of the sense of calling and explaining 18.2% of retention intention, followed by organizational commitment and average monthly income in that order. Conclusion: The results of this study suggest a need to develop a management program that helps promote retention intention for nurses at the advanced beginner-stage by both improving their monthly income and outside conditions and, more importantly, raising their sense of calling, especially in association with the goals/meaning of their life.

외식업 종사원의 서비스 품질 지각과 긍정적 감정 반응이 직무 만족에 미치는 영향 (The Effect of Service Quality and Subsequent Response on Job Satisfaction of the Employee within the Food Service Industry)

  • 홍종숙;이재일;전지영
    • 동아시아식생활학회지
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    • 제18권5호
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    • pp.841-848
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    • 2008
  • This study attempted to find more efficient ways of managing human resources through the effect of service quality and affect response on job satisfaction of the employee in the food service industry. Quality of service to the customer has an effect on the response of the employee. Therefore providing a high quality of service quality to. the customer is an important factor that contributes to a positive work environment for employees in the food service industry. For this study, research data was collected from employees of various restaurants. Among a total of 170 collected questionnaires, 20 incomplete samples were eliminated and consequently a final 150 completed questionnaires were provided. The SPSS/win 12.0 was used for statistical analysis: frequency analysis, factor analysis, reliability analysis and regression analysis. It is recommended that the food service industry should provide a positive work atmosphere which is satisfactory to the employee based on the needs of the employee. This study indicated that the quality of service quality affected the response and job satisfaction of employees in the food service industry.

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인사조직운영 및 문화유형에 관한 비교 연구 : 철도관련 A, B 양사의 기관사 직종을 중심으로 (A Comparative Study on Personnel, Organization Management System and Corporate Culture : Focusing on Drivers of two Railway Firms)

  • 신택현;이동갑
    • 한국철도학회:학술대회논문집
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    • 한국철도학회 2003년도 춘계학술대회 논문집
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    • pp.159-164
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    • 2003
  • The purpose of this article is to comparatively depict the organizational effectiveness of two rail firms based on the cognitive response of employees(group of drivers). To attain this purpose, several aspects of current personnel and organization management system and organizational culture are surveyed through questionaire and analyzed by SPSS. The questionaire includes two parts of items. First, it includes items on personnel-related factors such as evaluation system, job, wage, role, leadership and job satisfaction. Second, it includes items on organizational culture model suggested by Rousseau. The major findings are : 1) In general, the cognitive response of drivers in two firms concerning personnel-related aspects is to a certain degree negative. 2) The cognitive response of drivers in two firms concerning culture-related aspects is also awfully negative. 3) Job satisfaction of drivers in the firm A is highly related to role and leadership factors in terms of personnel-related aspects, on the one hand, and to achievement factor in terms of culture, on the other hand. In case of the firm B, job satisfaction of drivers is highly related to personnel evaluation factor as well as role and leadership factors in terms of personnel-related aspects, on the one hand, and to affiliation, power, and bureaucracy factors in terms of culture, on the other hand.

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아동의 수면시간과 수면시간 빈곤에 영향을 미치는 요인: 가족특성과 아동의 생활시간을 중심으로 (Factors affecting children's sleep duration and sleep time poverty)

  • 고선강
    • 가족자원경영과 정책
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    • 제21권3호
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    • pp.141-159
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    • 2017
  • The main purpose of this study is to investigate factors that influence sleep duration and sleep time poverty in terms of family characteristics, child characteristics, and time use. A series of data analyses were conducted on children's time use in two-parent families based on the 2013 Korean Children and Youth Panel Survey. One major finding is that children's sleep duration and the probability of having a sleep time poverty are related to their mothers' job classifications. The factors influencing the duration of sleep time and the sleep time poverty are similar in terms of family characteristics and children's time use. The mother's job classification, family income, number of younger siblings, number of older siblings, children's private tutoring hours, computer game hours, and TV hours are statistically significant factors affecting the duration of sleep time and the probability of having a sleep time poverty. However, the factor with greatest influence on sleep time duration is private tutoring hours and the factor most affecting sleep time poverty is computer game hours. The mother's job classification is a relatively powerful determinant for predicting her children's sleep duration and sleep time poverty.

외식업체 종사원들의 감정노동이 직무소진과 이직의도에 미치는 영향: 직무만족의 조절효과 (Influence of Food-Industry Workers' Emotional Labor on the Turnover Intention and Job Burnout: Moderating Effect of Job Satisfaction)

  • 김경욱;박영희;이종호
    • 한국조리학회지
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    • 제22권7호
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    • pp.158-172
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    • 2016
  • 본 연구는 부산지역 외식업체(뷔페레스토랑, 패밀리레스토랑) 종사자들을 대상으로 감정노동이 직무소진과 이직의도에 미치는 영향관계에서 직무만족의 조절효과를 검정하였다. 연구의 목적을 달성하기 위하여 통계프로그램 SPSS 21.0과 AMOS 21.0을 사용하여 연구대상자 278명에 대하여 빈도분석, 요인 및 신뢰도분석, 확인적 요인 분석 및 가설검정을 위하여 구조방정식 모형검정을 실시하였다. 분석결과, 감정노동의 하위요인인 표면행동은 직무소진에 정(+)의 영향관계, 내면행동은 직무소진에 부(-)의 영향관계를 나타내었고, 직무소진은 이직의도에 정(+)의 영향관계를 나타내었다. 그리고 직무만족의 조절효과는 내면행동이 직무소진에 미치는 영향에서 조절효과가 있는 것으로 분석되었다. 이와 같은 결과는 부산 지역 외식업체 종사원들이 근무 중 경험하는 감정노동의 하위요인 중 내면행위는 직무소진에 부(-)의 영향관계가 있으므로 내면행동의 증가는 것이 직무소진을 감소시키고 이직의도를 줄일 수 있는 방안임을 입증한 결과이다. 따라서 외식업체 경영주 들은 종사원들에게 교육을 실시하거나 복지를 향상시켜서 종사원들의 감정노동에서 내면행위를 증가시키는 것이 필요하다는 시사점을 제시하고 있다.

어선원의 직업만족과 이직의도에 영향을 미치는 제요인에 관한 연구 (A Study on the Determinants of Fishermen's Work Satisfaction and Turnover Intention)

  • 황순철;최정윤
    • 수산경영론집
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    • 제27권1호
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    • pp.15-45
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    • 1996
  • The sustained economic growth cannot be expected without the balanced development in all the realms of industries. Korea has recorded the continuous high growth rate of economy, but it is now facing some difficulties in keeping the normal economic growth, because industrial workers do not like to work in some fields, the typical one of which is the fishery works. This thesis aims at studying the determinants of fishermen's job satisfaction(FJS) and the determinants of affecting the fishermen's trunover intention(FTI) to obtain and maintain the man power for fishing boats. This study assumes that the determinants which affact FJS are fishermen's work values, job characteristics, the attitude of accepting their fishery work, and that the determinants which affect FTI are FJS and their perceptions of labor market. This study concerns two kinds of Job satisfaction : one is an intrinsic satisfaction which comes directly from the work itself, and the other is an extrinsic satisfaction comes from the compensation for the work, but in this study “Pollnac's work satisfaction factor” is added as an additional determinant of FJS. There is a difference in job satisfactions between the individuals who have different work values. Some feel more satisfacttion than the others, which can be explained by the internal work values which assume the work is only a means for another objective of life. This study applies Hackman and 014ham's studies to the job characteristics that a worker's job satisfaction is positively related to the core job characteristis of the job. In addition, this study transformed their studies into variables. A job enrichment to reduce the simplicity of a work and make it more valueable can increase a job satisfaction, but an existing organization has limitation in redesigning the job for its enrichment. A reasonable answer about this matter can be obtained from the workers' subjective perceptins to highly regard the objective job characteristics. Worker's previews of fishery work also affect their job satisfaction because they are already informed of the details and charcteristics of the job that they have to carry out. A Job dissatisfaction causes their intention to leave jobs owing to general perceptions prevailing in labor markets.

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