• 제목/요약/키워드: internal communication

검색결과 1,201건 처리시간 0.037초

중소도시 상권 활성화를 위한 패션가두점 내부마케팅이 판매원의 고객지향성에 미치는 영향 (The Effects of Internal Marketing of Fashion Store on Customer Orientation of Salespeople)

  • 이옥회
    • 한국의류학회지
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    • 제35권5호
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    • pp.537-546
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    • 2011
  • This study shows the necessity of internal marketing activities and the need for effective internal marketing programs for fashion shop. This research tests the hypothesized relationships between internal marketing and its determinants such as job satisfaction, organizational commitment, and customer orientation. To measure these hypotheses, a total 200 questionnaires were distributed and 185 were collected. Finally, 163 questionnaires were used for the analysis, while 22 were found invalid. The frequency analysis, factor analysis, reliability analysis, and multiple regression were conducted after coding and cleaning by SPSS 18.0. The internal marketing activities were classified into five factors (internal communication, welfare system, empowerment, educational training program, and incentive system). The results of this study are as follow. First, internal marketing activities have a positive influence on job satisfaction and organizational commitment. Second, job satisfaction has an effect on organizational commitment. Third, internal marketing activities, job satisfaction, and organizational commitment have a positive influence on customer orientation. Accordingly, it should raise the standard of customer orientation, if it is promote the job satisfaction and organizational commitment of employee through internal marketing activities such as internal communication and empowerment.

DVB-H/GSM/DCS/PCS band internal antenna for mobile handheld communication systems

  • Jung, Byung-Woon
    • Journal of information and communication convergence engineering
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    • 제6권2호
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    • pp.169-171
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    • 2008
  • An internal antenna for small mobile systems is proposed to support the DVB-H system. It consists of two antenna elements, which are a folded planar monopole for DVB-H and PIFA for GSM/DCS/PCS, and a meander line and RF cable are used to increase the ground plane. Experimental results of the antenna are presented.

철도차량의 CBTC 열차제어기술의 기술동향 연구 (The Study of CBTC control skill research of railway Vehicle)

  • 김유호;이훈구;이수환;김종기;백종현
    • 대한전기학회:학술대회논문집
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    • 대한전기학회 2005년도 학술대회 논문집 정보 및 제어부문
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    • pp.481-483
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    • 2005
  • There is change of signal control system for train control worldwide current. This is train control system that use radio communication and step practical use Tuesday. Research for diversified application, examination and enforcement is achieved in internal railroad industry by this. Therefore, do examination of universal train radio control way for internal application. Studied train control way that use suitable radio communication to internal railroad.

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이동통신망 관리용 운용시스템 설계에 관한 연구 (A Study on the design of operations system for managing the mobile communication network)

  • 하기종
    • 한국시뮬레이션학회논문지
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    • 제6권2호
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    • pp.71-79
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    • 1997
  • In this paper, operations system was designed for the centralization of data processing of various state information from the facilities of mobile communication network. And the system performance experimental system module was measured and analyzed from the designed experimental system module. The configuration of system design was presented with the centralized type to monite and control the facilities of mobile communication network in the central office. The communication process design of the internal system was implemented with the resource of message queue having a excellent transmission ability for processing of a great quantity of information in the inter-process communication among communication resources of UNIX system. The process with a server function from the internal communication processes was constructed with a single server or a double server according to the quantity of operations and implemented with the policy of the presented server. And then, we have measured performance elements in accordance with the change of input parameters from the designed experimental module : response time, waiting time, buffer length, the maximum quantity existing in message queue. And from these results, we have compared and analyzed the system state each server algorithm according to performance variations.

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The Effects of Internal Marketing Perceived by Nurses on Self-Efficacy and Hospital Image

  • Shin, Seung-Hee;Jung, Ji-Hee;Shin, Jae-Ik
    • 한국컴퓨터정보학회논문지
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    • 제24권5호
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    • pp.103-111
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    • 2019
  • The purpose of this study was to investigate how internal marketing affects self-efficacy and hospital image in university hospital nurses. In addition, it was to identify which factors of internal marketing is the most important factor perceived by the nurses. The sample consisted of 228 nurses working in one university hospital located in Changwon city of Gyeongnam province. The measurements included internal communication (5 items), empowerment (5 items), reward (3 items), education and training (5 items), working environment (3 items), leadership (5 items), self-efficacy (5 items), and hospital image (8 items) based on a review of related previous studies. Survey data were analyzed employing SPSS version 20.0 and AMOS version 20.0. The nurses rated internal communication (0.887) of the internal marketing sub-factors the most important, while they evaluated working environment (0.802) the lowest. The internal marketing perceived by nurses has a positive effect on self-efficacy (0.476) and hospital image (0.674). Nurses' self-efficacy also had a positive effect on hospital image (0.226). The findings reveal that the managers should build a positive climate of internal marketing activities in order to enhance nurses' self-efficacy and hospital image.

시스템 내에 존재하는 다중 클럭을 제어하는 테스트 기법에 관한 연구 (Test Methodology for Multiple Clocks in Systems)

  • 이일장;김인수;민형복
    • 대한전기학회:학술대회논문집
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    • 대한전기학회 2007년도 제38회 하계학술대회
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    • pp.1840-1841
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    • 2007
  • To the Boundary Scan, this architecture in Scan testing of design under the control of boundary scan is used in boundary scan design to support the internal scan chain. The internal scan chain has single scan-in port and single scan-out port that multiple scan chain cannot be used. Internal scan design has multiple scan chains, those chains must be stitched to form a scan chain as this paper. We propose an efficient Boundary Scan test structure for multiple clock testing in design.

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다중 시스템 클럭 도메인을 고려한 경계 주사 테스트 기법에 관한 연구 (Boundary Scan Test Methodology for Multiple Clock Domains)

  • 정성원;김인수;민형복
    • 대한전기학회:학술대회논문집
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    • 대한전기학회 2007년도 제38회 하계학술대회
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    • pp.1850-1851
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    • 2007
  • To the Boundary Scan, this architecture in Scan testing of design under the control of boundary scan is used in boundary scan design to support the internal scan chain. The internal scan chain has single scan-in port and single scan-out port that multiple scan chain cannot be used. Internal scan design has multiple scan chains, those chains must be stitched to form a scan chain as this paper. We propose an efficient Boundary Scan test structure for multiple clock testing in design.

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농업경영체의 내부마케팅요인이 기업성과에 미치는 영향 : SNS 활용의 조절효과를 중심으로 (Effects of Internal Marketing Factors of Agricultural Enterprises on Corporate Performance : Focusing on Moderating Effect of SNS Utilization)

  • 김현주;허철무
    • 벤처창업연구
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    • 제15권5호
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    • pp.277-294
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    • 2020
  • 본 연구는 농업경영체 종사자를 대상으로 SNS 활용을 조절변수로 하여 내부마케팅요인이 기업성과에 미치는 영향에 관하여 분석하였다. 내부마케팅요인을 교육훈련, 커뮤니케이션으로 및 보상시스템으로 구분하고 기업성과를 재무적성과와 비재무적성과의 하위변수로 설정하였다. 농업경영체 종사자들로부터 수집한 설문지 349부를 실증분석에 사용하였다. SPSS v22.0과 Process macro v3.4를 사용한 분석결과는 첫째, 커뮤니케이션과 보상시스템은 재무적성과에 유의한 영향을 미치고 교육훈련은 재무적성과에 유의한 영향을 미치지 않는 것으로 나타났다. 둘째, 커뮤니케이션은 비재무적성과에 유의한 영향을 미치며 교육훈련은 비재무적성과에 부(-)의 유의한 영향을 미치고 보상시스템은 비재무적성과에 유의한 영향을 미치지 않는 것으로 나타났다. 셋째, SNS 활용은 내부마케팅요인과 재무적성과 간의 관계를 유의하게 조절하는 것으로 나타났다. 넷째, SNS 활용은 내부마케팅요인과 비재무적성과 간의 관계를 유의하게 조절하는 것으로 나타났다. 본 연구는 농업경영체가 가진 특성으로 인해 일반기업에 영향을 미치는 내부마케팅요인이 다르며, 농업경영체의 성과에 영향을 미치는 내부마케팅요인을 발굴했다는 의의를 가진다. 특히 농업경영의 성과확대를 위해서는 커뮤니케이션을 중요하게 다뤄야 한다는 것을 알 수 있었다. 후속 연구로는 매개변수의 발굴로 형성된 매개모형에 대한 연구와 추가로 매개변수가 도입된 조건부과정 모형을 통한 조절된 매개분석을 위한 연구가 필요할 것으로 보인다.

호텔종사자의 내부마케팅과 고객만족의 관계에서 서비스품질의 매개효과 (The mediating effect of service quality between internal marketing and customer satisfaction)

  • 안관영
    • 대한안전경영과학회지
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    • 제9권6호
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    • pp.97-103
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    • 2007
  • This paper reviewed the relationship among internal marketing, service quality and customer satisfaction, and the mediating effect of service quality. Based on the responses from 163 hotel employees and 489 customers who encountered them, the results of hierarchical regressional analysis showed that all internal marketing factors have positive relationships with service quality, and service quality has positive relationship with customer satisfaction. Also, service quality has mediating effect between four internal marketing factors(education, compensation, delegation of authority, and internal communication) and customer satisfaction.

패션수입업체의 내부마케팅 요인이 판매원의 직무만족에 미치는 영향 (The Effect of Internal Marketing Factors in Import Apparel Company on Job Satisfaction)

  • 이주연;권혜숙
    • 패션비즈니스
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    • 제13권5호
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    • pp.66-80
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    • 2009
  • The main purpose of this research is to investigate the present circumstances of internal marketing in domestic apparel-import company and study if the internal marketing activities in import apparel company have a significant effect on salespersons' job satisfaction. As a preliminary investigation, the interviews with 6 expert salespersons of imported apparel company were taken to develop a practical measuring tool. As a result, 21 categories which effect on internal marketing and 6 factors which influence on job satisfaction were extracted. Next, a survey with the salespersons who work in apparel-import company was taken, and 186 collected data were used in this study. To analyze the data, factor analysis, frequency analysis, and multiple regression analysis are executed by a statistics package, SPSS v12.0. The results are as follows. First, five factors which effect on internal marketing activities in have been identified as welfare, incentives, employment & training, communication, empowerment. Among them, four factors of welfare, incentives, employment & training, and communication have been come out as statistically significant factors which influenced on salesperson's job satisfaction. Second, the internal marketing activities of import apparel company according to salesperson's demographic factors - payment, working periods, and marriage have been demonstrated significant difference on salespersons' job satisfaction. When the marriage is examined, the job satisfaction of the single mostly depends on incentives while that of the married does on welfare. On the consideration of working periods, the less does the group have working experience, the more does it have a dependence on incentives. On the other hand, the group which has much payment and experience mostly relies on welfare. The middle class show to be dependent on communication and employment&training as well as welfare and incentives.