• The Journal of the Korea Contents Association
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• v.20 no.6
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• pp.342-353
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• 2020

The purpose of this study is to identify priority factors for improving service quality of cosmetic stores in drug stores(DRS) and department stores(DES) and to provide basic data for improving service quality of cosmetic stores by analyzing the service quality based on the Kano model and the Potential Customer Satisfaction Improvement (PCSI) Index. As a result, most items of quality factors of cosmetic stores in both stores were evaluated as attractive quality factors. As a result of PCSI Index comparison, the quality factors of 'Reliability', 'Responsiveness', and 'Empathy' items for DRS and 'Empathy' and 'Reliability' items for DES had higher priority for improvement. That is, if these factors are improved, there is a high potential to improve customer satisfaction. Through this study, practical implications were provided by identifying service quality factor classification and priorities for customer satisfaction improvement of DRS and DES. This is expected to contribute to the guidelines for improving customer satisfaction in the future.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.41 no.4
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• pp.449-459
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• 2021

More than 80 % of agricultural reservoirs are old facilities over 50 years old, and safety and function declines occur. As a result, safety accidents such as the collapse of the reservoir have occurred. Precise safety diagnosis is conducted in advance to prevent accidents such as reservoir collapse, and Water resources facility improvement project are implemented based on priority. However, the priority of the business is selected based on the subjective judgment of the facility manager. In this study, we set 80 hypotheses based on the results of precision safety diagnosis and decision-making examples of existing Water resources facility improvement project and selected 45 variables using correlation analysis and significance test. Using logistic regression analysis, the final 21 variables were selected and a decision support model was presented, and the classification accuracy of the model was 86.8 %. In this research, the part that presented the quantitative index for decision support when selecting the Water resources facility improvement project has important significance.

• Proceedings of the KSR Conference
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• 2008.11b
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• pp.10-16
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• 2008

In order to improve stability of rail and ride comfort, railway bridges should be maintained a integrity. However, it is necessary to plan various reinforcements and improvements because of a long term used and external effects. In this paper, the improvement plan which is reflected by investigation for reinforcement and improvement is introduced. The constituents of the structures are defined in order to optimize the improvement plane, and the analysis for relationships between the constituents are performed by several evaluation. Finally, the improvement plan is applied to a structure using impact factors for the external effects in order to obtain the improvements reasonably.

• International conference on construction engineering and project management
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• 2015.10a
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• pp.608-611
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• 2015

The objectives of this research are 1) control of schedule or improvement of management for aerial environment, 2) distribution of responsibility to the parties concerned (factory, material company, construction company, design and engineering, occupancy). The results show the relative priority of the four major items in wall-based apartment buildings and in column-based apartment buildings. An analysis of the parties responsible for improvement based on the IAQ results shows more efforts to improve IAQ are needed in material factories and engineering/design companies.

• International conference on construction engineering and project management
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• 2015.10a
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• pp.501-502
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• 2015

Construction Standard Specifications, part of contract documents, has been improved through various amendments since their first enactment in 1967 up to the latest 2013 version. However, complaints about inconvenience and low availability have been continuously made in their structure and contents. Therefore, an improvement is needed based on the experts' opinions both from industrial and academic fields. This basic study is to compare the Korean specifications to those from the developed countries and derive the suggestions on their improvement. Furthermore, it aims to delve into the experts' opinion on the subject and identify the direction and priority for the improvement of the specifications. Through this study, user friendliness and efficiency are expected to be obtained in using the specifications.

• Proceedings of the Korean Institute of Communication Sciences Conference
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• 2004.07a
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• pp.61-61
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• 2004

• Journal of the Institute of Electronics Engineers of Korea TC
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• v.40 no.12
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• pp.136-144
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• 2003

In this paper, we propose a scheme that can control the loss probability of low priority class bursts by dynamically adjusting the assembly threshold of low priority class. The key ideas is that the loss Probability of the longer burst increases as the load increases, thus reduced low priority class burst length decreases the loss priority at high traffic load. To achieve this aim, we first derive the relation among the loss probability, the assembly threshold, and the traffic load. In this paper we derive the relation by curve fitting on the simulation results. The ingress edge routers periodically or by event-driven receives the proper corresponding assembly threshold information from the core routers. This assembly threshold is calculated from the derived relation so that the required loss probability of the low priority class bursts in the network is satisfied. The simulation results show that the proposed scheme performs well to meet the loss probability target as expected.

• The Journal of the Korea Contents Association
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• v.6 no.3
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• pp.1-11
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• 2006

With the improvement of information telecommunication technology, the various service in broadband integrated services digital networks have a wide range of delay, delay jitter and cell loss probability requirements according to traffic specification. Therefore, the design of appropriate control schemes that can satisfy the cell loss, delay requirements with various traffic specification for B-ISDN is an extremely important challenging problem. In this paper, we propose a priority control scheme using a window counter and a cell counter per each type of class. In the proposed priority control scheme, for satisfying required service quality, we performed the priority control scheme using the delay/loss factors obtained by comparing window counter with cell counter. The performance of proposed control scheme is estimated by computer simulation. In the results of simulation, we verified that the proposed method satisfied per class requirements as the results showed that cell loss probability has a order of video, data, voice and delay time has a order of video, voice and data.

• Journal of the Korea institute for structural maintenance and inspection
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• v.22 no.6
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• pp.138-147
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• 2018

With the recent series of damage caused by earthquakes in Korea, such as Gyeongju and Pohang, we know that Korea is no longer a safe zone for earthquakes and that we need to be prepared for them. In addition, bridges built prior to the introduction of seismic design concepts remain without adequate seismic reinforcement measures, and earthquake reinforcement should be performed efficiently considering economic and structural safety. Preliminary assessment of seismic performance of existing bridges is divided into four seismic groups, taking into account seismicity, vulnerability and Impact, considering the magnitude of the existing bridge's seismic, and prioritization for further evaluation of seismic performance. In this study, unlike the existing anti-seismic reinforcement priority method, scores are calculated based on the seismic design criteria applied to bridges, importance coefficient of the bridge including the zone coefficient and the Importance, vulnerability index of the bridge including the soil condition and the elapsed years, detail coefficient of the bridge including the superstructure form, the span length, the width, the height, the design load, and the daily traffic volume. The calculated score items will be weighted and grouped according to the results. Using this, a simpler and more efficient algorithm was proposed to determine the priority of seismic reinforcement on a bridge.

• The Korean Journal of Franchise Management
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• v.11 no.4
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• pp.45-57
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• 2020

Purpose: The purpose of this study is to determine the importance and priority arising from the relationship between MRO-office supplies franchisor ("franchisor") and franchisees through an in-depth investigation. In particular, with respect to the MRO-Office franchise industry, we would like to make meaningful contributions in the decision-making process by comparing and contrasting factors that affect the importance and priority of communication, conflict, support and satisfaction through AHP analysis. Research design, data, and methodology: After completion of AHP analysis, the study will also identify factors in order of priority and factors of importance between the franchisor and franchisees. Another purpose of this study is to evaluate and propose business relationship strategies between the franchisor and franchisees. Through AHP analysis, this study will facilitate the relationship between the franchisor and franchise, and determine the factors of importance and factors in order of priority. Result: This study evaluates the differences and priorities of the two groups arising from the relationship between the franchisor and the franchisees through AHP analysis after separately analyzing the franchisor. In this study, the franchisees find that communication is the most important factor, then support as the second most important factor between the two groups. In contrast, the franchisor finds that support is the most important factor followed by communication between the two groups. Conclusions: This analysis demonstrates the discrepancy in evaluating important factors from the perspectives of the franchisor and the franchisees. The largest discrepancy between the franchisor and franchisees comes from an information system related to communication factors. This effectively means that the franchisor has an understanding of this inadequate information system on the part of franchisees but this understanding is not deemed an important factor. The franchisees recognize and focus on the need to obtain feedback from the franchisor regarding management improvement as the most important factor rather than the ability of the franchisor to guide them through the franchisees' operations. To this end, the franchisor should be more flexible in dealing with the problem of improving the work required by the franchisees. For this study, a survey was conducted on employees of MRO-office supplies franchisor, franchisees, and employees and completed based on AHP analysis.