• Title/Summary/Keyword: importance measure .

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Measurement of a Customer Satisfaction Index for Improvement of Mobile RFID Services in Korea

  • Park, Yong-Jae;Heo, Pil-Sun;Rim, Myung-Hwan
    • ETRI Journal
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    • v.30 no.5
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    • pp.634-643
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    • 2008
  • One of the ubiquitous technology fields that have received the most attention recently from technology communities worldwide is mobile radio frequency identification (RFID). Mobile handsets loaded with RFID readers enable the identification and retrieval of information on RFID tagged objects. In Korea, a variety of mobile RFID services are currently being piloted, and their commercial roll-out looks imminent. The goal of this study is to propose, ahead of the commercial launch of mobile RFID services, a customer satisfaction index (CSI) model for this service category and to then measure the CSI to derive practical implications for their providers and pointers related to the improvement of service. A web survey was conducted on Korean mobile phone subscribers who had participated in a mobile RFID pilot program. Using the results of this survey, we tested the CSI model and its hypotheses by employing a partial least-squares-based structural equation model analysis and calculated the index. We further conducted an importance-performance analysis in order to provide insights that may be useful for improving the quality of mobile RFID services.

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A exploratory study about a influenced position of social network formed by success factors cognition of Social Enterprises with importance : two-mode data (사회적 기업 성공요인 공유 관계와 사회네트워크 영향력 위치 탐색연구 : 투 모드 데이터를 중심으로)

  • Kim, Byung Suk;Choi, Jae Woong
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.10 no.2
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    • pp.157-171
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    • 2014
  • A organization of social enterprises is to achieve various goals such as private interests, the public nature, and social policy. For fulfilling these goals, we have to understand the various success factors. These success factors were shared among peoples. This study explored a position of structure of social network formed by success factors of Social Enterprises with importance. A position within social network defined a number of link connected other nodes. A position is closely associated with to individual's behaviors, opinions and thinking. We used social network analysis with two mode method for explaining feathers of structure of social network formed by success factors shared among peoples. We choose degree centrality for determining a position within social network. Centrality is a key measure in social network analysis. Results is that shared success factors are operation capital(15.15%) totally, and by Buying experience of products of Social Enterprises, Business Compliance(14.39%) and planning(12.88%), and by usage time of smart devices, Business Support(17.05%) and planning(16.10%). and the dominant success factor was not explored.

Multi -Criteria ABC Inventory Classification Using Context-Dependent DEA (컨텍스트 의존 DEA를 활용한 다기준 ABC 재고 분류 방법)

  • Park, Jae-Hun;Lim, Sung-Mook;Bae, Hye-Rim
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.33 no.4
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    • pp.69-78
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    • 2010
  • Multi-criteria ABC inventory classification is one of the most widely employed techniques for efficient inventory control, and it considers more than one criterion for categorizing inventory items into groups of different importance. Recently, Ramanathan (2006) proposed a weighted linear optimization (WLO) model for the problem of multi-criteria ABC inventory classification. The WLO model generates a set of criteria weights for each item and assigns a normalized score to each item for ABC analysis. Although the WLO model is considered to have many advantages, it has a limitation that many items can share the same optimal efficiency score. This limitation can hinder a precise classification of inventory items. To overcome this deficiency, we propose a context-dependent DEA based method for multi-criteria ABC inventory classification problems. In the proposed model, items are first stratified into several efficiency levels, and then the relative attractiveness of each item is measured with respect to less efficient ones. Based on this attractiveness measure, items can be further discriminated in terms of their importance. By a comparative study between the proposed model and the WLO model, we argue that the proposed model can provide a more reasonable and accurate classification of inventory items.

The Importance and Multifunctions of Korean Paddy Fields

  • Cho Young-Son;Lee Byeong-Jin;Choe Zhin-Ryong
    • KOREAN JOURNAL OF CROP SCIENCE
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    • v.51 no.2
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    • pp.179-185
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    • 2006
  • The Ministry of Agriculture and Forestry announced in 2001 that the overall amount of paddy land set aside for rice will be cut down by 12% by 2005, decreasing from 1.08 million to 953,000 hectares. When evaluating the value of paddy rice systems, the multi-function of paddy systems in the monsoon climate is vital importance. The main functions of paddy rice systems are to conserve biodiversity and maintain sustainability. Some crucial environmental benefits of the paddy rice systems include: flood prevention, recharge of water resources, water purification, soil erosion and landslide prevention, soil purification, landscape preservation and air purification. The paddy rice systems in Korea, which are more diverse than upland crop systems, are known to be composed of 14 orders, 36 families and 134 species. The sustain ability of paddy rice production systems can never be overestimated. Rice is part of the culture and even the heart of spiritual life in the area under the monsoon climate. Therefore paddy rice systems should be preserved with the highest priority being the enhancement of the systems' multi-function. As an outlook to future research, the need of joint and interdisciplinary research projects between economists and natural scientists at inland as well as international levels were emphasized in establishing the development of counter-measure logic through actual proofed analysis.

Factors Influencing on the Perception of Helpfulness of Marking the Country of Origin in Predicting the Quality and Safety of Pork (돼지고기 원산지 표시의 도움에 대한 지각도에 미치는 영향 요인 평가)

  • Lee, Seong-Hee;Kang, Jong-Heon
    • Culinary science and hospitality research
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    • v.12 no.3 s.30
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    • pp.49-60
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    • 2006
  • The purpose of this study was to measure the factors influencing on the perception of helpfulness of marking the country of origin in predicting the quality and safety of pork. A total of 239 questionnaires were completed. A multinomial logit model is specified in order to estimate which factors influence the probability that a consumer perceives the country of origin as helpful in assessing food quality and food safety. The estimations were carried out using the logistic procedure of SAS. The results are as follows. The proportional odds assumptions of models were not violated at p<0.05. The effects of age, income, children, occupation and respondents informed on the importance of the country of origin in pork quality model were statistically significant. The effects of age, children, occupation and trust on the importance of the country of origin in pork safety model were statistically significant. The results from this study could be useful in developing marketing and health promotion strategies as well as government trade policies.

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A Study on the Job Satisfaction and Organization Commitment of Employees according to the School Food Service Environments (학교급식 환경에 따른 급식조리사의 직무 만족과 조직 몰입에 관한 연구)

  • Um, Young-Ho
    • Culinary science and hospitality research
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    • v.14 no.4
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    • pp.357-367
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    • 2008
  • The purpose of this study is to identify the job satisfaction and organization commitment of employees according to the school food service environments. The questionnaire to measure was completed by 150 employees in the Seoul and Gyeonggi area. The demographic data showed that 48.7% of respondents were in their fifties and most of them were females(96.6%). They were employed in the middle and high schools. The results were as follows : Frist, factors that influenced job satisfaction were student preference and rule-observance. Second, the importance of school food service environments didn't influence the compensation factor for job satisfaction. Third, factors that influenced job satisfaction among school food service environments were kindliness and the management of employees and rule-observance. Rule-observance showed the highest satisfaction scores among the rest of them. Forth, it was concluded that the management of employees, food quality and student preference influenced the organization commitment of food service employees. The research results show that rule-observance of food service environments and the importance of managing employees have influence on co-worker relations, job and organization commitment.

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A Study of the Nursing Service Quality and Gap Perceived by Consumers (소비자가 지각하는 간호서비스 질과 괴리에 관한 연구)

  • 이미애
    • Journal of Korean Academy of Nursing
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    • v.34 no.2
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    • pp.225-234
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    • 2004
  • Purpose: The purpose of this study was to develop a tool that measures the quality of nursing service, to measure the quality of nursing service perceived by consumers, and to identify the gaps between ideal and actual nursing services. Method: A questionnaire was developed and distributed to 300 people who had been hospitalized in one of six general hospitals with quality of nursing services in five provincial cities in Korea. For data analysis, the SPSS/WIN(ver 10.0) program was used. Result: The 20 attributes included in the instrument of quality of nursing service is abstracted into 2 factors: tangibility and intangibility. In quality analysis, 15 of 20 attributes are minus scores, meaning that those nursing services are perceived as generally low. However among the minus scores' attributes, only two attributes are significant statistically. Gaps between importance and performance of the nursing service exists in 19 among 20 attributes. Conclusion: Nursing service quality (performance-expectation) needs to be improved, and Gaps (importance-performance) reduced. In addition, a tool measuring nursing service quality has to be developed so nurses can deal successfully with the quality and gaps of nursing service perceived by consumers.

A Study on the Model of Training Performance Measurement Specialized to Cyber Security Trainee for Cyber Security Professionals Acquisition (사이버보안 전문인력 획득을 위한 사이버보안 훈련생에 특화된 훈련성과 측정 모델에 관한 연구)

  • Kim, Kihoon;Eom, Jungho
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.12 no.4
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    • pp.59-69
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    • 2016
  • We proposed a specialized model of performance measurement to measure the training performance of the trainees in cyber practical training. Cyber security professionals are cultivating their expertise, skills, and competencies through cyber practical training in specialized education and training institutions. The our proposed process of trainee evaluation is consisted of an evaluation component discovery, evaluation item selection, evaluation index catalog, ratings and criteria decision, and calculation formula. The trainee evaluation is consisted of a formative evaluation during the training and an overall evaluation after finished training. Formative evaluation includes progress evaluation and participation evaluation, and overall evaluation includes practice evaluation and learning evaluation. The evaluation is weighted according to the importance of evaluation type. Because it is evaluated actual skills and abilities, competencies are assigned a high weight, while knowledge and attitudes are assigned a low weight. If cyber security trainees are evaluated by the proposed evaluation model, cyber security professionals can be cultivated by each skill and knowledge level and can be deployed by importance of security task.

Adaptive Intra Macroblock Update for Video Transcoder (동영상 트랜스코더를 위한 적응적 인트라 매크로블록 업데이트에 대한 연구)

  • Seo Dong-Wan;Choe Yoon-Sik
    • Journal of the Institute of Convergence Signal Processing
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    • v.7 no.1
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    • pp.1-10
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    • 2006
  • To reduce the complexity of video transcoder, transcoding techniques generally use intermediate data such as macroblock types, motion vectors, DCT coefficients, which are extracted from incoming video bitstream. In this Paper, we Propose a new adaptive INTRA update scheme utilizing the importance of each macroblock in a given frame. The importance measure is calculated from the motion vectors which are extracted from the decoding procedure of a incomming video data.'rho ratio of the macroblock to be referred by the next frame is calculated by the motion vectors of the next frame and the macroblocks to be refered higher ratio has more effect on the next frame and the followed frames. The proposed scheme can obtain transcoded bitstreams which has better image quality and more improved resilience against transmission errors.

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Analysis on the Improvement of Ski Resort Service Quality with the Performance Model (스키리조트 서비스품질 개선 우선순위 도출)

  • Yeo, Hwan-Leep;Kim, Pan-Soo
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.33 no.1
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    • pp.59-70
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    • 2010
  • This paper reorganized five service qualities dimensions of ski-resorts, then derived the improvement priority order of the service quality through a satisfaction measure considering the importance. There're more competitive situations to guarantee customers using the skies and snowboards is a major sports in winter season. In these competitive environments, this paper's going to propose a predominant-competitive strategies for improving the service quality of ski-resorts. This study measured the satisfaction considering the importance of service quality target on customers has an experience ski resort service quality to improve ski resort service quality. This study using Performance Model decide a priority order about a particular item improvement, then is going to present a guideline that can improve the service quality more exactly. As a result of the study the factors that is important to the customer were prime physical factor, access, assistance physical factor, staff service and assistant service, an improvement priority order were accommodation and eating-drinking facilities, waiting time of a slope and lift/gondola, entertainment/shopping facilities in the resorts, equipment rental and lift fare.