Implementation of UX-based Automatic Control System for CTI and Broadcasting Linkage of Customer -Focusing on call center data- (고객의 CTI와 방송연계를 위한 UX기반 자동제어시스템의 구현 -콜센터 데이터를 중심으로-)
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- The Journal of the Institute of Internet, Broadcasting and Communication
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- v.20 no.2
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- pp.61-66
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- 2020