• Title/Summary/Keyword: expectation of customers

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Reliability Assessment and Transmission Capability Calculation in Power System using Well-being Method (Well-being 평가기법을 이용한 전력시스템의 신뢰도평가 및 송전용량 계산)

  • Son, Hyun-Il;Bae, In-Su;Kim, Jin-O
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.59 no.5
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    • pp.841-846
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    • 2010
  • Reliability in electrical power system refers to normal operation for schedule time in some system that action consists. It means that if there is no contingency of electric power supply decrease or load curtailment, reliability of the system is high. In this paper, a method for evaluation of transmission capability is proposed considering reliability standards. Deterministic and probabilistic methods for evaluation of transmission capability has been studied. These researches considered uncertainty of system components or N-1 contingency only. However, the proposed method can inform customers and system operators more suitable transmission capability. Well-being method using state probabilities of system components proves to be a more effective method in this paper comparing with calculation of LOLE(Loss of Load Expectation). The length of calculation is shorter but it can give more practical information to the exact system operators. Well-being method is applied to IEEE-RTS 24bus system to evaluate reliability in case study. The result is compared with a existing way to evaluate reliability with LOLE and it shows that transmission capability connected with adjacent networks. This paper informs system operators and power suppliers of reliable information for operating power system.

Research on Efficient Operation of University Foodservice through Conjoint Analysis (컨조인트 분석을 통한 대학급식소의 효율적인 운영에 관한 연구)

  • Kim, Kwang-Ji;Park, Ki-Yong
    • Culinary science and hospitality research
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    • v.12 no.4 s.31
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    • pp.33-45
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    • 2006
  • The purpose of this study is to make special study of the efficient operation of university foodservice. The concrete results through the conjoint analysis can be elicited as follows. First, through the interview in depth we draw out the efficient attribute comparing and analyzing elements of selecting menu and main reasons for selecting either student cafeterias or general cafeterias. Second, we elicit the best attribute based on the results of analysis on preference. Third, we present an improvement program for operating student cafeterias through simulation. As a result of conjoint analysis of the main reason for selecting a cafeteria and the utility of each attribute, the most important factor comes price (34.95%), the time required (33.20%), food taste (30.45%), and various menu (1.42%) in that order. What draws attention in the research is that price (34.93%) is not the only factor which influences students' choice of a cafeteria. Location (33.20%) and food taste (30.45%) are all equally important. These results show that students' expectation for cafeterias is getting various. Basically, all customers look for a nearer restaurant where its food taste is good and menu is various at a low price.

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The Role of Site Stickiness and Its Antecedents in a Social Commerce Environment (소셜커머스에서 사이트 밀착도의 역할과 선행 요인에 관한 연구)

  • Kim, Byoungsoo
    • Journal of Information Technology Services
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    • v.12 no.3
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    • pp.23-37
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    • 2013
  • Social commerce is a subset of e-commerce that involves using social media, and user contributions to assist in the online buying and selling of products and services. Given the rapid growth of social commerce sites such as Groupon, Ticketmonster, and Coupang, it has become critical to understand customer purchasing decision-making processes in the social commerce environment. This study developed a theoretical model to examine the role of social commerce site's stickiness in customers' repurchasing decision processes. This study identifies price attribute, variety of selection, shopping enjoyment, and anger as the key factors of social commerce site's stickiness. Data collected from 164 users who had more purchasing experiences with social commerce for more than 7 months were empirically tested against the research model. The analysis results indicate that social commerce site's stickiness plays an important role in enhancing customer's purchasing behavior. Moreover, price attribute and shopping enjoyment significantly influence social commerce site's stickiness, whereas anger does not significantly affect consumer purchasing decision-making processes. However, contrary to our expectation, variety of selection negatively influences social commerce site's stickiness. The theoretical and practical implications of the findings are described.

Perceived Connectivity, Perceived Belongingness and Intention to Use IoT Appliance Based Service (인지된 기기 연결성이 사물인터넷(IoT) 가전 기반 서비스의 사용의도에 미치는 영향에 대한 실증연구)

  • Jin, Yoonsun;Kwon, Ohbyung
    • Journal of Information Technology Services
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    • v.18 no.4
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    • pp.97-113
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    • 2019
  • With the development of sensor, communication and intelligent software technology, expectation of IoT-based service which can receive desired service automatically and anytime, anywhere is getting higher. In addition, IoT-based services have begun to anticipate the development of a hyper-connected society. Despite these expectations and anticipations, few studies have empirically identified ways to improve the intentions of prospective customers to use IoT-based services. Therefore, the purpose of this paper is to propose a theoretical model that can explain the factors that determine the intention of using IoT-based services. In addition, this study investigates what factors affect the intention to use IoT-based services focusing on the connectedness. Especially, perceived connectivity with the (virtual) community, unlike the connectivity with the machines, is newly proposed, to understand the IoT technology adoption behavior. The empirical results suggest that social relationship is one of the critical factors to affect the use of services running on interconnected technology such as IoT. When IoT-based service is recognized as a link to other communities, it has been found to have a positive effect on intention to use via perceived belongingness.

The Study of Video Transcoding and Streaming System Based on Prediction Period

  • Park, Seong-Ho;Kim, Sung-Min;Lee, Hwa-Sei
    • Journal of information and communication convergence engineering
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    • v.5 no.4
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    • pp.339-345
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    • 2007
  • Video transcoding is a technique used to convert a compressed input video stream with an arbitrary format, size, and bitrate into a different attribute video stream different attributes to provide a efficient video streaming service for the customers is dispersed in the heterogeneous networks. Specifically, frames deletion occur in a transcoding scheme that exploits the adjustment of frame rate, and at this time, the loss in temporal relation among frames due to frame deletion is compensated for the prediction of motion estimation by reusing motion vectors in the would-be deleted frames. But the processing time for transcoding don't have an improvement as much as our expectation because transcoding is done only within the transcoder. So in this paper, we propose a new transcoding algorithm based on prediction period to improve transcoding-related processing time. For this, we also modify the existing encoder so as to adjust dynamically frame rate based on the prediction period and deletion period of frames. To check how the proposed algorithm works nicely, we implement a video streaming system with the new transcoder and encoder to which it is applied. The result of the performance test shows that the streaming system with proposed algorithm improve 60% above in processing time and also PSNR have a good performance while the quality of pictures is preserved.

Long-Term Reliable Test of Photovoltaic Modules (태양광모듈의 장기적 신뢰성 실험)

  • Kim, Kyung-Soo;Kwon, Oh-Eun;Kang, Gi-Hwan;Yu, Gwon-Jong;Yoon, Soon-Gil
    • Proceedings of the KIEE Conference
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    • 2011.07a
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    • pp.1405-1405
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    • 2011
  • Sudden earthquake is changing national energy stratagem for future energy resource. In case Germany, current nuke power station will be shut down with several decades. Newly constructed build in Japan must have photovoltaic system as a obligations.. As a long-term sustainable energy one, PV should give confidence to customers up to more than 20 years. Today, IEC 61215 and IEC 61646 standards are representative one for ensuring performance and safety of PV module. But it is still needed to develop more realistic test method. For example, if we think about extreme condition like desert and North Pole, the temperature condition describe in test standards can have little effect on life time expectation of PV module. Installation speed of PV system is very high, but establishing test standards are very complex and not easy. So in this paper, I tried to open the long-term test method for PV module to ensure 25 year's old life time. It is just starting point of PV related long-term test methods. The specific and technical explanation will be shown in the following paper in detail.

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Effect of Promotion Type on Customer Satisfaction and Behavioral Intention in Franchise Coffee Shop (프랜차이즈 커피 전문점의 프로모션 종류가 고객 만족도와 행동의도에 미치는 영향)

  • Nam, Ayoung;Yoon, Jiyoung
    • The Korean Journal of Food And Nutrition
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    • v.31 no.1
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    • pp.173-184
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    • 2018
  • This research was conducted to examine coffee shop customers' preference and satisfaction by different types of promotion. Research samples ware adults with experience of any form of coffee shop promotion (n=209). Descriptive statistics, Chi-square, t-test and one-way ANOVA were used to analyze the relations among variables. Results showed that 'free coupon' was the most preferred ones. SNS was the most frequently used search method for coffee shop coupon promotion information. The most preferred event promotion was 'freebies', and preference levels were significantly different by age and employment status. 'Barista experience' was ranked highest in preference among cultural experience events. Drinking coffee was the most important purpose of visiting coffee shops, especially among unemployed, twenties, and women respondents. Coupon was evaluated the highest in usefulness and satisfaction among the three promotion methods. Event and cultural experience were preferred more by respondents in their twenties than those in their thirties. Results indicated that all promotion strategies are effective for increasing customer satisfaction and for inducing revisit. Findings also showed that preference for promotion was affected by customer characteristics such as age and gender. Therefore, coffee shops should consider using the most effective and attractive promotion strategy for their target market, while maintaining a consistent service quality level to fulfill customer expectation.

PLANE COURTESY: HOW PASSENGER ATTITUDES ON BOARD CAN DECREASE THE AIR RAGE PHENOMENON

  • Hunter, Joyce A
    • 한국항공우주법학회:학술대회논문집
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    • 2008.05a
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    • pp.153-161
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    • 2008
  • What was once known as common courtesy is rapidly disappearing in the air travel industry, and the violent behavior known as air rage is a constant threat. Once sought after by other industries for advice because of its expertise in customer service, the air travel industry has now slipped to the lowest rungs of companies with unhappy customers. As airlines cut corners in order to avoid bankruptcy, passengers' patience is tested by the stress of flight delays, crowded airports and close packed seating on airplanes. This article examines the situation, strategies used by passengers and ways the airline industry might better inspire courteous behavior in passengers. A cultural expectation of entitlement and competitiveness for limited resources has led to a breakdown in civilized behavior throughout society, both in the United States and internationally. Air travelers faced with rude and intrusive behavior from others on the flight are beginning to find their own ways of coping, such as high quality headphones to block offensive noises, and mechanical devices to keep the seat in front from reclining to the point where it hits their knees. The most potentially effective remedies will come from airlines that enlist cooperation by offering effective passenger education and possibly even incentives. Acceptable airline behaviors need to be plainly defined and stressed for passengers, both before boarding and onboard. In this paper, some methods are suggested to motivate passengers and to inspire courteous behavior.

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A Study on IPA of Spectator Motivation in the Korean Creative Musical (한국 창작뮤지컬 관람동기의 중요도 연구)

  • Koo, Eun-Ja;Lee, Kwang-Ho;Kim, Hye-Won
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.14 no.4
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    • pp.1595-1603
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    • 2013
  • This study uses the Importance Performance Analysis (IPA) on viewing motivation for the revitalization of Korean creative musicals. The IPA is the evaluation techniques to simultaneously compare and analyze relative importance and achievement of each attribute for multi-attribute models. This analysis uses the discerning method by displaying the matrix that includes the factors about which customers care and customer satisfaction on each factor. The customer satisfaction is determined by customer expectation for each attribute and its implementation level. This study, through this method, exams the importance and satisfaction level on attributes of viewing motivations for Korean creative musicals.

A Study on the Air Travel Demand Forecasting using time series ARIMA-Intervention Model (ARIMA-Intervention 시계열모형을 활용한 제주 국내선 항공여객수요 추정)

  • Kim, Min-Su;Kim, Kee-Woong;Park, Sung-Sik
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.20 no.1
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    • pp.66-75
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    • 2012
  • The purpose of this study is to analyze the effect of intervention variables which may affect the air travel demand for Jeju domestic flights and to anticipate the air travel demand for Jeju domestic flights. The air travel demand forecasts for Jeju domestic flights are conducted through ARIMA-Intervention Model selecting five intervention variables such as 2002 World Cup games, SARS, novel swine-origin influenza A, Yeonpyeongdo bombardment and Japan big earthquake. The result revealed that the risk factor such as the threat of war that is a negative intervention incident and occurred in Korea has the negative impact on the air travel demand due to the response of risk aversion by users. However, when local natural disasters (earthquakes, etc) occurring in neighboring courtiers and global outbreak of an epidemic gave the negligible impact to Korea, negative intervention incident would have a positive impact on air travel demand as a response to find alternative due to rational expectation of air travel customers. Also we realize that a mega-event such as the 2002 Korea-Japan World Cup games reduced the air travel demand in a short-term period unlike the perception in which it will increase the air travel demand and travel demands in the corresponding area.