• 제목/요약/키워드: evaluation situation

검색결과 1,417건 처리시간 0.034초

서비스품질 관리를 위한 프로세스 접점에 관한 연구 : 프랜차이즈 외식업을 중심으로 (A Study on the Process Encounter for Service Quality Control : Focusing on franchise restaurant)

  • 김상철
    • 유통과학연구
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    • 제11권8호
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    • pp.25-30
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    • 2013
  • Purpose - Foodservices have grown to over 60% of the franchise industry. However, despite reaching this high level, the foodservice franchise industry is experiencing severe ups and downs. While factors such as expansion by franchises and the entry of large multinational firms are causing this imbalance, the more serious problem faced by franchisees is the lack of know-how and correct operating procedures. Franchise headquarters should advise franchisees on important matters such as food ingredients, interior design, tableware, and fixtures. However, even though franchise headquarters have the ability to impart such management know-how, this is often a neglected area. Research design, data and methodology - This study was conducted in an industrial environment to present suitable competitive alternatives for foodservice franchises. Empirical analysis was conducted using a sample of 232 people with experience in targeting customers. The main purpose of this study is not to identify and analyze the factors affecting customer satisfaction. Customers of the Food Service Industry to invite contacts until departure for the service flow by identifying the expectations and allow this area by analyzing the resulting measures to enhance the competitiveness has presented. Results - Actual results contact factors affecting the quality of service on customer satisfaction was a significant influence. However, the end of this analysis, the actual customer satisfaction directly affects the quality of service that is only important factor can commit mistakes. Relatively large impact on customer satisfaction, which is relatively independent of the quality factor should be a review of zone of tolerance. In this study, eating phase relative to contact the service customer satisfaction was the most influential. The results, however, zone of tolerance for an area in the waiting and ordering dissatisfaction factors are appearing. And in the course of these services outside the zone of tolerance area is unsatisfactory evaluation is being done. Conclusions - After all, Foodservice, the contact service management for zone of tolerance the top priority should be can be seen. Foodservice contact first in the case of service quality factors caused by the continuous flow of services, so this step-by-step identification needs to be clearer. This, of course, to distinguish between the actual per unit of activity appears to be more difficult to follow, for it seems to need a lot of future complementary. Next is the assessment of customer service quality. Customers remember the experience for the services of a real contact through the assessment and service evaluation clearly emerge as the expected level can be difficult. However, this situation is controlled by the test method cannot be avoided unless there is no limit to the number of leave. Despite these limitations, the next step to contact a service evaluation and analysis have to continue to refine and thereby franchisees for the operation of the store in terms of practical know-how required to provide to the office believe.

초등학교 과학탐구력 측정을 위한 수행평가 도구 개발 (Development of Performance Assessment of Scientific Inquiring Ability in Elementary School)

  • 한광래;김정길;김해경;남철우;송판섭;은경용
    • 한국초등과학교육학회지:초등과학교육
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    • 제17권2호
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    • pp.11-22
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    • 1998
  • The present educational and social circumstances require the improvement of science education and the promotion of scientific technology simultaneously Under this situation, it is necessary to develop the performance assessment evaluating the ability of scientific inquiry. The purpose of this study is to develop a valid and reliable instrument of the performance assessment that is can evaluate the scientific inquiring ability. The characteristics of the instrument developed through this study, are as follows, 1. The performance assessment can be impartially achieved for all the elements of scientific inquiry, which are required in the units of elementary science from 3rd to 6th grade of elementary school. 2. To maintain the objectivity of performance assessment, the detailed standpoints and standards are established. 3. The instruments are devised to evaluate the thinking skills with the experimental reports of student, the operation skills by the check list of evaluation that the teacher's observation for the student are recorded. 4. Considering the level of elementary school student, the items required the complex thinking and the investigative skills are exclude as much as possible. 5. The items are arranged according to the learning steps of elementary school, so that the evaluation may be achieved in parallel with the process of the real teaching -learning in class. 6. According to circumstances, make use of these materials for the evaluation as the practical teaching-learning materials instead of the normal teaching-learning materials The first field trial with the instrument was carried out, using a sample of 20 students from the 3rd to 6th at K and Y elementary school located in Kwangju city. The results of mean achievement quotient for each grade are as follows, the first term of 3rd grade (experiment and exercise skills ; 85%, inquiry thinking skills ; 74%), the second term of 3rd grade (experiment and exercise skills : 81%, inquiry thinking skills ; 76%), the first term of 4th grade (experiment and exercise skills ; 70%, inquiry thinking skills ; 59%), the second term of 4th grade (experiment and exercise skills ; 61%, inquiry thinking skills ; 71%), the first term of 5th grade (experiment and exercise skills ; 84%, inquiry thinking skills ; 67%), the second term of 5th grade (experiment and exercise skills; 73%, inquiry thinking skills ; 70%), the first term of 6th grade (experiment and exercise skills : 83%, inquiry thinking skills ; 84%), the second term of 6th grade (experiment and exercise skills ; 87%, inquiry thinking skills ; 81%).

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생물 윤리 의사결정 활동이 고등학생들의 합리적인 의사결정능력에 미치는 영향 (The Effects of Decision-Making Activities about Bioethical Issues on Students' Rational Decision-Making Ability in High School Biology)

  • 박윤복;김영신;정완호
    • 한국과학교육학회지
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    • 제22권1호
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    • pp.54-63
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    • 2002
  • 본 연구에서는 과학의 윤리적 측면 중에서도 생물윤리와 관련하여 학생들의 의사결정력 함양에 적합한 주제를 선택하여 의사결정 단계를 세분화시켜 활동함으로써 학생들의 의사결정력 향상을 도모하고자 하였다. 생물 윤리 의사결정 활동지는 선행연구를 바탕으로 하여 재구성된 것으로서 문제인식, 정보 탐색, 대안 생성, 가치준거 설정, 대안 평가, 결과 검토의 단계로 구성되었다. 4차시에 걸쳐서 활동지를 투입한 결과 l차시에 비해 4차시의 학생들의 의사결정력은 향상된 것으로 나타났다. 의사결정의 활동 단계별로 살펴보면, 문제인식이나 대안 생성, 대안 평가하기는 4차시로 갈수록 향상되었으나, 정보탐색이나 가치 준거 결정하기, 결과 검토하기는 향상되지 않았다. 이는 단기간의 학습활동으로 의사결정의 세부 능력을 모두 향상시킬 수 없음을 알 수 있다. 또한 학생들의 의사결정 활동 단계에서 살펴보면, 정보탐색이나 대안 평가 기능의 수행이 낮은 것으로 나타났다. 이는 학생들이 생물 윤리적 쟁점에 직면하여 의사결정을 하는데 있어서 문제와 관련된 생물학적 지식을 제대로 적용하지 못하고 있는 것으로 볼 수 있다. 따라서 본 연구를 통해 현대의 과학 기술 사회에서 학생들에게 합리적인 의사결정력을 함양시키기 위해서는 교육과정에 생물학의 윤리적이고 도덕적인 요소를 고려한 구체척인 의사결정 활동이 포함되어야 하며 지속적인 학습이 이루어져야 함을 시사한다.

개인화기 조준 능력 향상 관점에서의 추적 기법의 성능평가 (Evaluation of Tracking Performance: Focusing on Improvement of Aiming Ability for Individual Weapon)

  • 김상훈;윤일동
    • 방송공학회논문지
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    • 제18권3호
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    • pp.481-490
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    • 2013
  • 본 논문에서는 실제 전장에서 전투수행 중인 병사의 개인화기 조준 능력 향상 관점에서 추적기법의 성능평가를 하였다. 실제 전장에서는 짧은 시간동안 전투를 하는 것뿐만 아니라 며칠에 걸쳐서 실시되는 경우도 있다. 이와 같이 장시간 지속되는 작전 중에서 다양한 요소에 의해서 지속적으로 병사의 신체능력이 감소된다. 이렇게 손실되는 신체능력을 보완하기 위하여 시각추적 기술을 화기의 조준경에 적용하여 적 병사 이동상황을 자동적으로 추적하고 이로 인해 감소된 조준능력을 향상시키기 위한 실험을 하였다. 최신영상 추적 기법들 중에서 최적의 것을 결정하기 위하여, 겹침 현상, 카메라 이동, 크기변화, 저대비 영상, 조명변화 등의 특징이 포함된 여러 실제 전장 영상으로 그 성능을 평가하였다. VTD (Visual Tracking Decomposition)[2]가 정확도에서 IVT (Incremental learning for robust Visual Tracking)[7]가 속도 평가에서 가장 우수하였으며 종합적으로는 MIL (Multiple Instance Learning)[1]이 가장 우수한 결과를 보여 주었다. 이러한 성능평가 결과는 시각추적기술이 적용된 조준경이 실제 전장에서 전투수행을 하면서 신체능력이 감소된 병사의 전투력을 보완할 가능성이 있다는 것을 보여 준다.

베이지안 네트워크 기반에 자가관리를 위한 결함 지역화 (Fault Localization for Self-Managing Based on Bayesian Network)

  • 박순선;박정민;이은석
    • 정보처리학회논문지B
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    • 제15B권2호
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    • pp.137-146
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    • 2008
  • 결함 지역화는 관찰된 결함의 근본 원인을 자동 인식 하는 것이 가능하기 때문에 규모가 큰 분산시스템에서 중요 역할 수행하며 시스템의 신뢰성 개선을 위해 시스템의 관리와 제어가 가능한 자가 관리를 지원한다. 결함 지역화를 지원하는 기존 연구들은 유비쿼터스 환경에서 베이지안 네트워크와 같은 인공지능 기술들을 주로 사용하여 진단과 예측 기능 중 하나만을 고려하고 있다. 따라서, 본 논문에서는 시스템의 신뢰성 개선을 위해 실시간 시스템 성능 스트림에 대한 학습을 통해 자가관리를 위한 확률적 의존 분석을 기반으로 하는 결함 지역화 방법을 제안하여 진단과 예측기능을 동시 제공한다. 학습 방법으로 베이지안 네트워크 알고리즘을 사용하여 각종 관련된 요소들을 연결함으로써 네트워크를 생성하고 확률적 의존 관계를 통해 귀납적과 연역적 추론기능을 제공한다. 베이지안 네트워크의 구성은 노드들간의 연관성을 찾아내는 것이 중요하기 때문에 그것을 구성하는 인자의 개수가 많은 경우 노드 순서 리스트를 추출하는 사전처리 과정이 필요하다. 따라서 전체 모델링 프로세스에 대한 개선이 요구된다. 이러한 문제를 해결하기 위해 발생한 문제와 관련성이 높은 노드 순서 리스트를 추출하는 방법을 제공한다. 구조 학습을 지원 하는 사전처리 방법을 통해 다양한 문제 영역에서의 학습 효율성을 높이며 학습에 필요로 되는 시간을 줄인다. 제안 방법론을 통해서 시스템의 자원 문제를 신속하고 정확하게 진단하는 것이 가능하며, 관찰된 정보를 기반으로 실행 중에 발생되는 잠재적인 문제를 예측하는 것이 가능하다. 시스템 성능 평가 영역에서 제안 방법론을 적용한 시스템 성능 분석을 기반으로 진단, 예측의 효율성과 정확성을 평가하여 제안 방법론의 유효성을 입증하였다.

시맨틱 서비스 플랫폼상에서의 신뢰성 비교 평가 (Comparative Reliability Evaluation on Semantic Service Platforms)

  • 정한민;이미경;류범종;김도완
    • 한국정보과학회논문지:컴퓨팅의 실제 및 레터
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    • 제16권1호
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    • pp.105-109
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    • 2010
  • 정보화 사회 핵심 인프라인 웹 상에서 수많은 정보 서비스가 제공되고 있지만, 차세대 웹이라 일컫는 시맨틱 웹 기술을 활용한 시맨틱 서비스는 그 숫자나 서비스 제공 범위에 대한 공감대에 있어서 아직 성숙되지 못한 상태이다. 본 연구는 2개의 시맨틱 서비스들의 동일한 세 가지 기능들을 비교 평가하는 방식으로 시맨틱 서비스를 개발함에 있어 반드시 고려해야 할 신뢰성을 어떻게 측정할 수 있을 것인지 그 방법을 제시하고 있다. 비교 대상 시스템의 신뢰성 측정을 위해, 피실험자의 기대-결과 신뢰성과 작업 정확도 측정이 관찰자 관점에서 수행되었으며, 다른 한편으로, 기능적 신뢰성과 정보 신뢰성 스칼라 값(0~5)을 피실험자 스스로 벡터 그래프에 나타내도록 하였다. 실험결과는 관찰자에 의한 평가 값과 피실험자에 의한 평가 값이 매우 유사함을 보여 주었으며, 서비스된 정보의 정확성과 작업 수행의 만족성이 사용자 관점에서 상호 밀접한 관계를 가진다는 사실을 확인하여 주었다. 본 연구 결과를 통하여, 우리는 시맨틱 서비스가 제공하는 기능적 신뢰성과 기능 수행의 결과로 서비스되는 정보에 대한 신뢰성이 정보 시스템의 신뢰성 평가를 위한 필수적 요소임을 알 수 있었다. 특히, 신뢰성은 시맨틱 정보 서비스에서 사용상 품질 (Quality in Use)을 의미한다고 볼 수 있으며, 결과적으로 서비스의 사용상 품질을 결정하는 중요한 요소임을 실증하였다.

적절성 평가지침과 이유목록의 적용 가능성 평가 (Applicability of Appropriateness Evaluation Protocol and Delay Tool)

  • 신영수;김용익;김창엽;김윤;김은경;송윤미;이영성
    • 한국의료질향상학회지
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    • 제1권1호
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    • pp.96-108
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    • 1994
  • Background: An appropriate use of hospital beds can improve productivity of hospital significantly. The authors' previous study revealed that approximately one third of Korean hospital bed days and one sixth of admissions were inappropriately used, when it was measured by Appropriateness Evaluation Protocol(AEP) and Delay Tool modified into Korean situation by the authors. This study aims to evaluate applicability of the instruments in a new hospital. More specifically the study aims to measure appropriateness of the instruments used by newly trained nurse reviewers at a new hospital setting. Methods: In order to evaluate applicability of these instruments, agreement rates of the scores recorded by newly trained nurse reviewers with by skilled nurse reviewer and also compared with the scores recorded by physician's implicit decision were assessed. Agreement rates were derived from concurrent application of AEP and Delay Tool to 52 admissions and 104 patient days from internal medicine, pediatrics, and general surgery of one university hospital. Overall agreement rate, specific nonacute agreement rate, and kappa statistics were used to indicate level of agreement. Results: Overall agreement rates on appropriateness between newly trained nurse reviewers and skilled nurse reviewer were 100% in admission and 98% in bed days. Overall agreement rates on reason for inappropriateness between newly trained nurse reviewers and skilled nurse reviewer were 96% in admission and 91% in bed days. Overall agreement rates between newly trained nurse reviewers and physician reviewer were 86% in admission and 87% in bed days. Conclusion: Results indicated that AEP and Delay Tool were applicable to a new hospital in detecting inappropriate utilization of beds and reasoning of the inappropriateness. These instruments could contribute to enhance efficiency of hospital use, through continuous monitoring of level of inappropriate hospital use at national or individual hospital level.

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유통업체의 부실예측모형 개선에 관한 연구 (Performance Evaluation and Forecasting Model for Retail Institutions)

  • 김정욱
    • 유통과학연구
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    • 제12권11호
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    • pp.77-83
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    • 2014
  • Purpose - The National Agricultural Cooperative Federation of Korea and National Fisheries Cooperative Federation of Korea have prosecuted both financial and retail businesses. As cooperatives are public institutions and receive government support, their sound management is required by the Financial Supervisory Service in Korea. This is mainly managed by CAEL, which is changed by CAMEL. However, NFFC's business section, managing the finance and retail businesses, is unified and evaluated; the CAEL model has an insufficient classification to evaluate the retail industry. First, there is discrimination power as regards CAEL. Although the retail business sector union can receive a higher rating on a CAEL model, defaults have often been reported. Therefore, a default prediction model is needed to support a CAEL model. As we have the default prediction model using a subdivision of indexes and statistical methods, it can be useful to have a prevention function through the estimation of the retail sector's default probability. Second, separating the difference between the finance and retail business sectors is necessary. Their businesses have different characteristics. Based on various management indexes that have been systematically managed by the National Fisheries Cooperative Federation of Korea, our model predicts retail default, and is better than the CAEL model in its failure prediction because it has various discriminative financial ratios reflecting the retail industry situation. Research design, data, and methodology - The model to predict retail default was presented using logistic analysis. To develop the predictive model, we use the retail financial statements of the NFCF. We consider 93 unions each year from 2006 to 2012 to select confident management indexes. We also adapted the statistical power analysis that is a t-test, logit analysis, AR (accuracy ratio), and AUROC (Area Under Receiver Operating Characteristic) analysis. Finally, through the multivariate logistic model, we show that it is excellent in its discrimination power and higher in its hit ratio for default prediction. We also evaluate its usefulness. Results - The statistical power analysis using the AR (AUROC) method on the short term model shows that the logistic model has excellent discrimination power, with 84.6%. Further, it is higher in its hit ratio for failure (prediction) of total model, at 94%, indicating that it is temporally stable and useful for evaluating the management status of retail institutions. Conclusions - This model is useful for evaluating the management status of retail union institutions. First, subdividing CAEL evaluation is required. The existing CAEL evaluation is underdeveloped, and discrimination power falls. Second, efforts to develop a varied and rational management index are continuously required. An index reflecting retail industry characteristics needs to be developed. However, extending this study will need the following. First, it will require a complementary default model reflecting size differences. Second, in the case of small and medium retail, it will need non-financial information. Therefore, it will be a hybrid default model reflecting financial and non-financial information.

HWAW방법을 이용한 토목구조물 건설에 따른 하부 지반 물성 변화 평가 (Evaluation of the change in Geotechnical properties due to the Construction of Civil engineering Structure using HWAW Method)

  • 박형춘;노희관;박병철;김민수
    • 한국지반공학회:학술대회논문집
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    • 한국지반공학회 2010년도 춘계 학술발표회
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    • pp.182-187
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    • 2010
  • In the various fields of Civil Engineering, shear modulus is very important input parameters to design many constructions and to analyze ground behaviors. In general, a shear wave velocity profile is decided by various experiments before constructing a structure and, analysis and design are carried out by using decided shear wave velocity profile of the site. However, if civil structures are started to construct, the shear wave velocity will be increased more than before constructions because of confining pressure increase by the load of structure. The evaluation of the change in shear wave velocity profile is used very importantly when maintaining, managing, reinforcing and regenerating existing structures. In this study, a non-destructively geotechnical investigation method by using the HWAW method is applied to an evaluation of change in properties of the site according to construction. Generally, the space for experiments is narrow when underground of existing or on-going structures is evaluate, so a prompt non-destructive experiment is required. This prompt non-destructive experiment would be performed by various in-situ seismic methods. However, most of in-situ seismic methods need more space for experiments, so it is difficult to be applied. The HWAW method using the Harmonic wavelet transforms, which is based on time-frequency analysis, determines shear wave velocity profile. It consists of a source as well as short receiver spacing that is 1~3m, and is able to determine a shear wave velocity profile from surface to deep depth by one test on a space. As the HWAW method uses only the signal portion of the maximum local signal/noise ratio to determine a profile, it provides reliability shear modulus profile such as under construction or noisy situation by minimizing effects of noise from diverse vibration on a construction site or urban area. To estimate the applicability of the proposed method, field tests were performed in the change of geotechnical properties according to constructing a minimized modeling bent. Through this study, the change of geotechnical properties of the site was effectively evaluated according to construction of a structure.

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우울증의 자기 관리 방법 (Self Care in Depression)

  • 이선혜;박용천
    • 생물정신의학
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    • 제14권1호
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    • pp.5-13
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    • 2007
  • Objectives : Depression disturbs the individual life from the loss of productivity to suicide. Furthermore the whole society is also influenced by depression in social and economic areas. Many scientific treatment methods are known to be effective in depression. But in reality more than half of patients with depression prefer self help treatment rather than medically based treatment. For the patients with mild depression and primary physicians, it is reasonable to provide the evidence based self care including self help or alternative treatment. This study is supported by the Korean Health 21 R&D Project for the Depression Center to establish the Korean treatment guideline for depression. Methods : The members of Depression Center including the authors attended the workshops where the methods of evidence based medicine such as literature search, quality evaluation of the articles, making the level of evidence were educated. The professional librarians helped the authors for get the searched articles. Among the total of 354 abstracts of systemic review and 300 abstracts of random controlled trials, 3 systemic reviews and 2 random controlled trials were the main structure of evaluation. Result : Among the 37 self care methods known to be effective for depression, 11 kinds of methods were worth of evaluation. The first step for the self care of mild depression is to use St. John's wort, exercise, bibliotherapy, and light therapy in depression during winter season. Acupuncture, negative ion therapy, massage, relaxation technique are known to be efective with evidence. Music therapy, hypnotherapy, and aromatherapy are known to be effective but until now the evidences is insufficient and further evaluations are needed. Conclusion : Among 11 listed self-care methods, several methods need more evidence especially in Korean situation. Exercise is the most recommendable evidence based self care method in Korea nowadays. St. John's wort is effective with evidence, but it is not the OTC drug in Korea, so it is not recommendable now. For the bibliotherapy, there is no book such as "Feeling Good" in Korea. Only the introductory book about depression is available. Publishing the self help book based upon cognitive behavioral approach or psychodynamic approach is needed. Light therapy is practiced in a few clinics, but not self-help style. Exposure to the sunlight is recommended in the level of commen sense. These self care methods are for the mild patient. Moderate to severe patients with depression should seek the professional treatment.

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