• 감성과학
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• 제13권3호
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• pp.523-532
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• 2010

사용자들이 경험하는 감성 품질과 그 특성을 이해하는 것은 인터랙티브 제품의 사용자 인터페이스를 디자인하는데 있어 매우 중요한 일이다. 본 논문은 사용자 인터페이스와 관련된 감성 품질에 대한 일련의 실험연구와 분석을 통해 감성 품질에 대한 체계적인 접근 방안을 제시하고자 하였다. 우선 실제 사용자와 사용자 인터페이스 디자인 분야의 전문가들이 참여한 조사와 실험을 통해 6가지 차원들(유용성, 사용편의성, 심미성, 자극성, 정체성, 조화성)과 18가지 요소들로 구성된 감성 품질 프레임웍을 개발하였다. 다음으로 규명된 감성 품질들을 척도화한 후 실제 인터랙티브 제품과 사용자들을 대상으로 한 실험 연구를 통해 인터랙티브 제품의 다양한 감성 품질을 측정하고 각 품질의 차원들이 제품의 전반적인 만족도에 미치는 영향을 파악할 수 있음을 예시하였다. 마지막으로 품질 차원들 사이의 상대적인 중요도와 감성 품질의 변화를 가져올 수 있는 상황요인 등에 대한 분석과 논의를 통해 감성 품질의 구현과 관련된 향후 연구를 위한 기반 지식을 제공하였다.

• 조명전기설비학회논문지
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• 제23권3호
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• pp.10-17
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• 2009

In this paper, we explained the relation between evaluating display device and emotional image quality evaluation in human perceptual view. It is also suggested two emotional image quality evaluation method of display reflecting human visual function. One is the color space of CIECAM02 and the other is capturing moving image. It is necessary to standardize the evaluation methods of image quality based on emotional evaluation.

• 융합경영연구
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• 제8권4호
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• pp.27-35
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• 2020

Purpose - This study is aiming to understand the critical role of employees' organizational citizenship behavior in evaluation of employee service quality. This paper examined what emotional intelligence and empowerment affect to their organizational citizenship behavior and service quality. Research design - Data were collected by questionnaires through specialized hospital services. Survey was conducted on patients who have been treated at a spine specialized hospital. Results - Emotional intelligence and empowerment have direct effects on organizational citizenship. Service quality is a function of organizational citizenship. The results showed that emotional and motivated capabilities of individuals influenced organizational citizenship behavior. Managerially, this study contributes to the understanding of the role of organizational citizenship behavior in service sector. Conclusions - The relationship between service quality and organizational citizenship behavior and also examined the effect of combination of creative and voluntary behavioral attributes such as emotional intelligence and psychological empowerment have on voluntary organizational citizenship behavior. The results showed that in order to induce organizational citizenship behavior, emotional intelligence should be facilitated and empowerment enlarged.

• 문화기술의 융합
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• 제5권4호
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• pp.99-104
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• 2019

이 연구의 필요성은 노인요양시설 종사자의 근무환경의 질, 복지개선이 시설이용 어르신들의 양질의 서비스 제공을 위해 노인요양시설 종사자들을 대상으로 감정노동행동이 직무소진과 서비스품질에 미치는 영향과 감성리더십을 중심으로 효과를 규명하는데 있다. 연구결과를 요약하면 다음과 같다. 첫째, 감정노동행동 중 내면행동이 직무소진의 부의 영향을 미치는 것으로 나타났으며, 표면행동에는 정의 영향을 미치는 것으로 나타났다. 또한, 감정노동행동이 서비스품질에도 정의 영향을 미치는 것으로 나타났다. 둘째, 감성리더십은 감정노동행동 중 내면행동에서 정서적 고갈과 개인적 성취감저하에서만 조절효과를 보였으며, 표면행동에는 비인격화에서 조절효과가 나타났다. 셋째, 감성리더십은 감정노동행동 중 표면행동과 서비스 품질에서는 유형성, 신뢰성, 확신성 요인에서 감성리더십의 조절효과가 나타났다. 따라서 노인요양시설 종사자의 근무여건 개선과 노인요양시설 이용 노인들의 서비스 품질 향상을 위한 앞으로도 많은 연구들이 이루어져야 하겠다.

• 한국유통학회:학술대회논문집
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• 한국유통학회 2007년도 하계통합학술대회 발표논문집
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• pp.127-158
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• 2007

This study discusses salespersons' emotional intelligence, one of the key abilities necessary to meet customers' needs effectively, and express positive emotions in frequent interactions with customer. Emotional intelligence refers to self-controllability and social ability emphasizing pro-social aspect and understanding of others. This study investigates how salespersons' emotional intelligence affects adaptive selling and positive emotional expression during the process of interaction with customers, and how such adaptive selling and positive emotional expression affects the quality of service perceived by customers. The results show that greater salespersons' emotional intelligence results in better adaptive selling and positive emotional expression. Such adaptive selling and positive emotional expression had significant effects on the quality of service perceived by customers. These results are important in that they address emotional intelligence as salespersons' emotional ability, which has been overlooked as an antecedent variable for improving adaptive selling and display of positive emotion, consequently provide another factor to help salespersons improve their selling behavior.

• 대한가정학회지
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• 제42권8호
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• pp.33-48
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• 2004

This study investigated the quality of after-school programs focused on artistic-physical activities, children's emotional regulation and social competence. The subjects were 224 elementary school children (1st through 6th grades) and 41 teachers. The measures were questionnaire(after-school activities), Assessment Profile for Early Childhood Programs(school-age), the Emotional Regulation Scale. and the Social Competency Scale. The data were analyzed by Cronbach's a, frequency, percentile, mean, and t-test. The results indicated that emotional regulation and, social competence were significantly different according to the quality of after-school programs： Children in a higher group of curriculum quality and interaction with teacher had better emotional regulation than did children in a lower group. Children in a higher group of curriculum quality and scheduling had better social competence(leadership and competence) than did children in a lower group.

• 한국콘텐츠학회논문지
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• 제17권10호
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• pp.41-53
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• 2017

본 연구의 목적은 어린이집원장의 감성리더십이 보육교사의 감성지능과 보육교사의 삶의 질에 어떠한 영향을 미치는지 알아보기 위함이다. 이를 위하여 K시와 J도에 소재한 어린이집에 재직 중인 교사 277명을 대상으로 설문조사를 실시하였다. 본 연구를 위해 수집된 자료는 SPSS Win 20.0을 이용하여 빈도분석과 기술통계, Pearson 적률상관분석, 중다회귀 분석을 실시하였다. 이에 따른 연구결과는 다음과 같다. 첫째, 어린이집 원장의 감성리더십 전체는 감성지능 전체 간에 유의미한 정적 상관관계가 있으며 보육교사의 감성지능 전체에 7.2%의 영향력을 갖는 것으로 나타났다. 둘째, 어린이집원장의 감성리더십 전체는 삶의 질 전체 간에 유의미한 정적 상관관계가 있으며 보육교사의 삶의 질 전체에 9.9%의 영향력을 갖는 것으로 나타났다. 이러한 연구결과를 통해 어린이집원장의 감성리더십과 보육교사의 감성지능을 위하여 보육교사의 삶의 질을 높일 수 있는 정책적 방안을 마련하는데 기초자료를 제공하고자 한다.

• International Journal of Computer Science & Network Security
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• 제24권9호
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• pp.77-84
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• 2024

Emotional health is important for overall health, and those who are experiencing difficulties should seek professional help. However, the social stigma associated with emotional health, as well as the influence of cultural beliefs, prevent many people from seeking help. This makes early detection difficult, which is critical for such health issues. It would be extremely beneficial if they could assess their emotional state and express their thoughts without prejudices. On the market, there are emotional health apps. However, there was little to no evidence-based information on their quality. Hence, this study was conducted in order to provide evidence-based quality in emotional health mobile apps. Eleven functionality task scenarios were used to assess functional quality, while a System Usability Scale test (n=20) was used to assess usability, customer acceptability, learnability, and satisfaction. The findings show that the app for emotional health management is highly efficient and effective, with a high level of user satisfaction. This contributes to the creation of an app that will be useful and practical for people experiencing early-stage emotional health issues, as well as related stakeholders, in order to manage early-stage emotional health issues.

• International journal of advanced smart convergence
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• 제10권4호
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• pp.183-197
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• 2021

Xiaohongshu is called China's Instagram and is leading overseas product purchases and culture sharing. The purpose of this study is to investigate the structural relationship between Xiaohongshu service quality, emotional response perceived by users, and adhesion to confirm the impact on Xiaohongshu's adhesion at a time when non-face-to-face activities due to COVID-19 have increased. This study distributed and collected questionnaires from October 1st to October 7th, 2021, targeting 210 online shopping mall users. The research results were derived from a total of 206 questionnaires, excluding 4 questionnaires such as omission of record contents, and the causal relationship of the existing PAD model was attempted to be reported by revising and supplementing the existing PAD model. As a result of the study, first, it was confirmed that design among service quality had a positive effect only on ventilation during the user's emotional response. Second, it was confirmed that information among service quality had a positive effect on pleasure and ventilation among users' emotional responses. Third, it was found that security among service quality had a positive effect on pleasure among users' emotional responses. Finally, it was found that pleasure and ventilation had a positive effect on adhesion in the user's emotional response. Based on this result, it is expected that it will be used for operation on other online platforms than the plan for the development of Xiaohongshu.

• 동아시아경상학회지
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• 제12권3호
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• pp.1-10
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• 2024

Purpose: In the context of fresh food e-commerce, this study investigates the intermediary mechanisms between last-mile logistics service quality (LMLSQ) and customer loyalty. Utilizing the Quality-Value-Loyalty chain as a framework, it focuses on how perceived functional and emotional value mediate this relationship. Research design, data and methodology: Data was gathered through questionnaires from Chinese customers who purchased fresh products from fresh food e-commerce platforms which provide self-delivery services. Partial least squares structural equation modeling (PLS-SEM) was used to examine the proposed hypotheses after confirmatory factor analysis (CFA) revealed the validity and reliability of the data. Results: The findings reveal that condition quality and personnel contact quality positively influence both functional and emotional value, which, in turn, significantly impact customer loyalty. Timeliness quality, however, does not significantly affect functional or emotional value, indicating its limited impact on customer loyalty. Conclusions: The study confirms that improving condition quality and personnel contact quality significantly boosts customer loyalty by enhancing perceived functional and emotional value. The findings highlight the importance for fresh food e-commerce platforms to offer high-quality, reliable, and emotionally satisfying LMLSQ. The results offer practical insights for e-commerce platforms to focus on specific service quality dimensions to foster customer loyalty and contribute to the theoretical understanding of the quality-value-loyalty framework.