• 제목/요약/키워드: emotional acceptance

검색결과 173건 처리시간 0.031초

인공지능 시스템 도입에 있어서 기술 준비도가 콜센터 상담사들의 사용 의도에 미치는 구조적인 영향: AICC(인공지능 컨택 센터)를 중심으로 (The Structural Impact of Technology Readiness on Call Center Counselors' Intention to Use in the Introduction of Artificial Intelligence Systems: Focusing on AICC(Artificial Intelligence Contact Center))

  • 백성식;이준섭
    • 한국IT서비스학회지
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    • 제22권4호
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    • pp.1-19
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    • 2023
  • This study is a study on the effect of technical readiness factors on counselors' intention to use when applying AICC. AICC counselors experience improved customer service and emotional stability by receiving various monitor notification window services based on artificial intelligence algorithms such as customer counseling history, prohibited word control system, and customized counseling system. Accordingly, this study tried to verify using factors derived from technology readiness theory and technology acceptance theory among the factors affecting the intention to continue using AICC provided to counselors. To verify the research hypothesis, the causal relationship between variables such as Optimism, Innovativeness, Discomfort, Insecurity, and Technology Acceptance Theory, such as Team Support, Ease of Usage, and Innovation Resistance, was verified. As a result of empirical analysis, first, it was verified that Optimism has a positive (+) effect on Team Support and Ease of Usage, and Discomfort and Insecurity have a negative (-) effect on Ease of Usage and Team Support. Second, it was confirmed that Team Support and Ease of Usage had a positive effect on the Intention to use AICC. Based on the above empirical analysis results, the concepts of Technical Readiness were clearly proved, and in practical terms, AICC helped inquiry, quality evaluation, recording, and management of counseling history, ultimately increased corporate work efficiency.

The Development of Cereal Bars with Dried Anchovy for Chinese Customer Using Check All That Apply (CATA) Analysis for Liking and Disliking

  • Oh, Ji Eun;Yoon, Hei-Ryeo
    • 한국식생활문화학회지
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    • 제36권3호
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    • pp.247-255
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    • 2021
  • Today, energy bars are consumed not only as snacks but also as meal replacement foods. Convenience and nutritional supplementation are the main factors accounting for the increasing use of energy bars. Two hundred Chinese customers who attended the China Fisheries & Seafood Exposition in China, and had no inhibitions about consuming cereal bars were selected. The questionnaire was composed of CATA choices that selected both the reasons for liking and disliking four different types of cereal bars, namely topokki flavor (hot pepper paste), seaweed flavor, kimchi flavor, and ginseng flavor cereal bars with 10% of dried anchovy content produced by BadaOne Co. (Seoul, Korea). The purpose of the study was to investigate Chinese consumer's attitudes and acceptance of different flavored cereal bars containing protein and calciumrich anchovy. For the selected Chinese customers, the acceptance score for the seaweed flavor was the highest, followed by topokki, red ginseng, and kimchi. The acceptance for the topokki flavor was higher than for seaweed for the attributes of color except for general acceptance, flavor, aroma, and texture. The results of the survey showed that the acceptance of kimchi was the lowest, contrary to earlier predictions. The results of the Check All That Apply (CATA) analysis showed that the reasons for liking the seaweed & anchovy flavor were the most diverse, and there was no reason chosen for disliking this flavor. The reasons for liking this flavor were listed as sweet flavor, healthy, seafood flavor, malty flavor, texture, new/unique, and umami. In the case of topokki and kimchi, the reason for disliking the flavor was umami, and in the case of red ginseng, the ginseng flavor was the reason for both likes and dislikes. CA analysis showed that both the flavor and emotional factors were positive for seaweed & anchovy and topokki, but negative for red ginseng. As a result, seaweed & anchovy flavor, which is familiar to the Chinese people, should be the first cereal bar considered for a launch.

생태학적 이론에 근거한 성인 중도장애인의 장애수용 영향요인 (Influencing Factors on the Acceptance of Disabilities among Adults with Acquired Disabilities based on Ecological Theory )

  • 정연희;강문희
    • 한국응용과학기술학회지
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    • 제41권1호
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    • pp.83-95
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    • 2024
  • 본 연구는 제4차 장애인삶 패널조사(2021년)의 원시자료를 활용하여 생태학적 이론에 근거하여 성인 중도장애인의 장애수용에 영향을 미치는 요인을 파악하고자 하였다. 위계적 다중회귀분석을 시행한 결과, 개인적 요인은 성별, 장애유형, 장애정도, 혼인상태, 학력, 일자리 유무, 우울, 자아존중감, 지난 6개월간 전반적인 건강상태, 개인 간 요인으로는 정서적 도움 및 지지, 조직·환경적 요인은 장애인관련 서비스이용의 어려움 정도, 장애인복지서비스 전반적 만족도가 성인 중도장애인의 장애수용에 영향을 미치는 것으로 나타났다. 본 연구결과를 바탕으로, 성인 중도장애인의 장애수용을 높이기 위해서는 개인적 차원을 넘어 사회적 상호작용의 기회를 높이고, 장애인 친화 환경을 조성하는 지역사회의 노력이 필요함을 제언한다.

모바일 서비스의 감성적 가치인식과 후기수용행동 요인 연구 (A Study on the Emotional Value Perception and Post Adoption Behavior of Mobile Service)

  • 이상호;김영범;김재범
    • 디지털융복합연구
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    • 제10권10호
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    • pp.237-245
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    • 2012
  • 본 연구의 목적은 모바일 서비스 이용자의 감성적 가치 인식과 만족도에 미치는 영향 요인을 정량적으로 실증하고자 하였다. 따라서 연구자는 사용자가 인식하는 모바일 상품권의 감성적 인식, 만족도, 구전, 그리고 외생변인들 (경제적/이성적 가치, 신뢰도, 즐거움, 혁신성 등) 간의 경로와 관계를 검정하기 위해 구조방정식 모델링 방법론을 통해 확인하였다. 연구 결과 모바일 상품권의 사용자들은 상품권의 감성적 인식과 혁신성 등이 모바일 상품권의 신뢰와 즐거움에 영향을 주는 것으로 확인이 되었다. 또한 신뢰, 즐거움 등이 만족과 구전으로 영향을 주는 것으로 나타났다. 따라서, 모바일 상품권의 감성적 소구가 마케팅 도구의 일환으로 활용될 경우, 기업은 고객의 만족과 자발적인 구전 관점에서 효율성을 극대화 할 수 있을 것으로 보았다. 연구자는 본 연구가 첨단산업의 초기 개발단계에 있는 모바일 상품권 사용자의 감성적 인식 요인을 정량적으로 검정한 것으로 이론적 실무적 공헌점이 있을 것으로 보았다.

암 환자의 연령에 따른 정서반응과 대처양상 (The Emotional Response and Coping Pattern by Age among Patients with Cancer)

  • 이내영;김영혜;김복련;김정순
    • 종양간호연구
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    • 제5권1호
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    • pp.22-30
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    • 2005
  • Purpose: The aim of this study was to investigate the differences in emotional response and coping pattern by age among cancer patients. Method: As descriptive research, from November 2000 to April 2001, data was collected with semi-structured questionnaire to 90 adult cancer patients, and analyzed using quantitative analysis. Result: Most emotional response at the time of diagnosis of cancer is despair in 20-39years & more than 60 years, and Impact in 40-59years. In emotional response during treatment by age, there were most much hope in 20-39 years, fear in 40-59years, and acceptance in more than 60years. In difficulties by age during treatment, there were most much mental burden in 20-29years, problems about occupation/finance in 40-59years, and physical discomfort related to treatment in more than 60 years. Resolution of difficulties of treatment shows avoidance in 20-39years, active participation in 40-59years and compliance in more than 60 years. Coping pattern during treatment was positive thinking in 20-39years, refreshment in 40-59years, and despair/avoidance in more than 60 years. Coping with treatment & progress shows in 20-39years maintenance of current health, 40-59years impossible to recover, more than 60year health recovery. Conclusion: Nursing could be considered emotional response and coping pattern according to age.

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학령기 행동문제의 위험요인과 보호요인으로서의 또래관계 (Peer Relationships as Risk and Protective Factors in the Behavior Problems of Elementary School Children)

  • 정선진;이은해;고윤주;김영신
    • 아동학회지
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    • 제22권3호
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    • pp.91-106
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    • 2001
  • This study examined relationships between peer variables and externalizing behavior problems of 290 4th and 5th grade children in elementary school. The children completed the Friendship Quality Scale and the peer nomination questionnaire. Parents and teachers rated behavior problems of children using the Connors' Rating Scale. Results indicated that rejected children had more behavior problems than popular, average, or neglected children. Socio-emotional supports from a close friend and satisfaction with the friend were negatively related to behavior problems. Behavior problems were mainly predicted by low peer acceptance, and behavior problems of rejected children were negatively and strongly related to socio-emotional supports of a close friend. In conclusion, peer rejection was a risk factor and a friend's support was a protective factor for externalizing behavior problems in 4th and 5th graders.

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부모의 양육 통제와 아동의 정서적 결과에 대한 비교 문화 연구 (Examining Cultural Differences in Parental Control and Child's Emotional Outcome)

  • 남은영
    • 아동학회지
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    • 제29권2호
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    • pp.1-13
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    • 2008
  • 이 연구는 한국계 이민자 가정과 백인가정 사이의 부모의 행동적 심리적 통제와 아동의 정서적 행복감에 관한 차이를 알아보기 위해 실시하였다. 미국 시애틀 지역의 8에서 9세 사이의 자녀를 둔 31한국계 가정과 31백인 가정이 연구에 참여하였다. 각 각의 부모들과 자녀들에게 질문지를 실시하여 그 결과를 비교하였다. Acceptance/rejection and control 질문지 결과는 한국계 이민자 가정의 아버지들이 백인 아버지들보다 자녀들에게 전반적으로 더 많은 통제와 공격적 양육태도를 보여주었다. Child Regulation Index결과, 한국계 어머니들도 자녀들에게 더 많은 행동조절 지시를 하는 것으로 나타났다. 이에 반해 아동들의 심리내적인 정서를 알아보기 위해 실시한 Reynolds child depression scale에서 한국계 이민자 가정 아동들이 백인 부모의 자녀들보다 자기 자신에 대해 덜 행복하게 느끼고 있음을 보고하였다. 특히 전체적으로 어머니들의 통제가 아동의 심리내적 정서와 관계가 있음이 확인되었고, 본 연구의 결과를 토대로 부모의 심리적 행동적 통제와 아동의 정서적 행복감에 대해 논의하였다.

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Effects of Individual Difference on Organizational Difference: Perceived Training Effectiveness Model for Organizational Performance

  • Malik, Beenish;Karim, Jahanvash;Noreen, Tayyaba;Han, Sang-Lin
    • Asia Marketing Journal
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    • 제19권3호
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    • pp.75-98
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    • 2017
  • Our study is trying to investigate the perceived training effectiveness by applying the theory of planned behavior (TPB) and Technological Acceptance Model (TAM) and intend to examine the effects of individual differences on perceived training effectiveness and performance of individuals. The main purpose is to evaluate the perceived training effectiveness, and role of individual differences in terms of learning. The results of this study supported all the hypothesis that participants with higher level of creative self-efficacy, intrinsic motivation, creativity and emotional intelligence (EI) will have greater inclinations to learn. Results showed that perceive training effectiveness is positively related to training transfer and training transfer increase the performance of individuals. Study results significantly agree with the theory of planned behavior (TPB) which was applied to measure the perceived training effectiveness and suggest trainee's perception of usefulness, ease and benefits enhance learning dimensions of participants that make any program effective. The study has highlighted a number of issues that influence the perceived training effectiveness.

사회적 지원기능이 브랜드 개설 SNS 페이지 소비자 수용에 미치는 영향에 관한 연구 (The Influence of Social Supports on Intention to Use of Brands' SNS Page)

  • 이윤재;이정훈
    • Journal of Information Technology Applications and Management
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    • 제22권1호
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    • pp.17-36
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    • 2015
  • Many companies are now trying to utilize SNS (social network service) by building it as marketing communication platform that delivers marketing messages and builds customer relationship. This study investigates the factors affecting consumers' intention to use of brand's SNS identity page (e.g., fan page in Facebook). It specifically focuses on four social support functions -self-esteem, informational, emotional and social networking support-in virtual space. Research model attempts to explore the impact of social supports on brands' SNS identity page adoption with modified technology acceptance model which includes perceived usefulness, ease of use and enjoyment. Empirical study adopts SEM (structural equation modelling) to test research model. The result indicates that perceived ease of use is influenced by informational support, and perceived usefulness is influenced by informational, emotional, and self-esteem support. And perceived enjoyment is influenced by emotional support. In addition, it reveals that there were no significant effects of social networking support on both perceived usefulness and enjoyment. These findings provide managerial implications for attracting potential and actual customers to brand's SNS identity page. And it also suggests the importance of managing sociability in brand's SNS identity page to make it as marketing communication platform.

억제대 적용해 대한 가족의 정서적 반응 측정 도구개발 (Development and Testing of an Instrument to Measure Family's Emotional Response toward Physically Restrained Patients)

  • 이은남;하수진;강지연
    • 대한간호학회지
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    • 제38권4호
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    • pp.629-638
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    • 2008
  • Purpose: This was a methodological research to develop an instrument to assess the emotional response of family members of physically restrained patients. Methods: A primary instrument with 68 questions was developed based on literature review and semi-structured interviews with family members. A group of experts revised individual questions and removed 4 irrelevant questions. This secondary instrument, then, was tested with 199 family members of physically restrained patients in intensive care units of a university hospital. The validity and reliability of the instrument were tested by factor analysis. Results: After item analysis, 3 questions with a correlation coefficient under .30 were discarded and the questions with a factor loading under .45 on Varimax Rotation were also removed. After factor analysis on the final 37 questions, 7 factors were identified; avoidance, shock, helplessness, grudge, depression, anxiousness, and acceptance. The total variance explained was 55.63%. The reliability of this instrument was 0.93 of Cronbach's alpha. Conclusion: This instrument was statistically reliable and valid to measure family's emotional response to physical restraints of the patients. This instrument can be useful in assessing the effects of nursing interventions for family members of restrained patients.