• Journal of Broadcast Engineering
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• v.13 no.4
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• pp.440-451
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• 2008

With the advent of IP-based multimedia service based on IP network, there is a rapidly increasing demand for IPTV. Unlike the previous coaxial cable based TV, IPTV provides a variety of convergence services based on IP newark. However, since the IPTV service quality is a lot affected by the network degradation such as packet loss and jitter, it may not be guaranteed. In this paper, we propose an objective measure for various degradations of IPTV-based videos considering subjective assessment. To this end, we first determine QoE(Quality of Experience) indicators, which can affect human visual perception. Then we develop the video quality metric for each QoE indicator. Subjective assessment based on MOS is conducted and used to construct mapping relationship between each measure and perceived visual quality. Experiments are performed on various videos to confirm the efficiency and robustness of the proposed method and show high correlation with subjective assessment.

• The Journal of Society for e-Business Studies
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• v.16 no.2
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• pp.129-142
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• 2011

Traditionally research in Service Oriented Architecture(SOA) security has focused primarily on exploiting standards and solutions separately. There exists no unified methodology for SOA security to manage risks at the enterprise level. It needs to analyze preliminarily security threats and to manage enterprise risks by identifying vulnerabilities of SOA. In this paper, we propose a metric-based vulnerability assessment method using dynamic properties of services in SOA. The method is to assess vulnerability at the architecture level as well as the service level by measuring run-time dependency between services. The run-time dependency between services is an important characteristic to understand which services are affected by a vulnerable service. All services which directly or indirectly depend on the vulnerable service are exposed to the risk. Thus run-time dependency is a good indicator of vulnerability of SOA.

• Informatization Policy
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• v.18 no.2
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• pp.49-71
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• 2011

This study aims at finding what factors influence trust in e-government and how trust in e-government and satisfaction with e-government services affect trust in government. Despite of the importance of trust in e-government, there has not been sufficient research. Giving light on the factors of affecting trust in e-government is of academic significance. Therefore, the purpose of this study is to explore the nature, driving forces and consequences of citizens'trust in e-government and in government. The empirical results indicated that temporal embeddedness, network embeddedness, information provision quality, information security quality and e-participation quality affect satisfaction with e-government services and trust in e-government. Also, satisfaction with e-government services and trust in e-government influence trust in government, and satisfaction with e-government services affect trust in e-government.

• The Journal of the Korea institute of electronic communication sciences
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• v.9 no.6
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• pp.719-726
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• 2014

This paper addresses quality of experience(QoE) and how to measure and evaluate QoE including its subjective aspects. Adopting the real measurements on the field, a various quality metric have been measured for VoIP(voice over IP) service provided through a wireless interface of WiBro(Wireless Broadband). By analyzing the measured values and correlation between the metrics, we attempt to find a method to evaluate QoE of the VoIP service in a objective way. As a result, it has been shown that QoE of the VoIP service through WiBro network has close relation to the packet-level end-to-end delay, and the delay has close relation to received signal strength indicator(RSSI).

• Journal of Korean Library and Information Science Society
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• v.48 no.1
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• pp.319-344
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• 2017

As the social environment changes, the public library's services for older persons need to be improved from a new perspective. Therefore, this study analyzed the relationships among user satisfaction of major services, overall service satisfaction, service quality components (i.e., service affection, information control, and library as place), and re-use intention according to demographic characteristics by evaluating the public library's services for older persons with applying LibQUAL+ and surveying the user satisfaction. This study proposed to provide appropriate information and service according to the changes of the elderly user environment, develop the library collection according to the diversified information needs by older users, and allocate personnel who could offer a service to older people.

• Proceedings of the Korea Contents Association Conference
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• 2006.05a
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• pp.489-492
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• 2006

We analyzed twelve representative oversea's e-health related web-sites for assessing satisfaction degree for information confidence criteria. We find out that what criteria are important for giving confidence of information to medical consumers in these web-sites. In the results, we give guidance of criteria to domestic e-health information related web-sites for maintaining confidence of information.

• Proceedings of the Korea Information Processing Society Conference
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• 2003.11a
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• pp.451-454
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• 2003

WWW(Word Wide Web)은 인터넷 상에서 광범위하게 분산된 다양한 형식의 데이터를 손쉽게 검색할 수 있도록 하며, 모든 응용의 사용자 환경을 손쉽게 포함시킴으로서 새로운 미디어 타입의 통합을 위한 가장 성공적인 기술로 평가받고 있다. E-Mail 서비스는 WWW 시스템의 가장 기본적인 기능으로, 인터넷 기술이 발전하고 사용자가 기하급수적으로 증가함에 따라 E-Mail 사용자도 늘고있다. 그러나 기존의 서비스는 HTML의 텍스트 기반 구조를 통한 비동기적인 형태의 서비스를 계속 유지하고 있어, 최근 인터넷상의 상당수를 차지하는 오디오, 비디오와 같은 실시간 환경의 멀티미디어 데이터들을 통합하는 좀더 동기적인 표현방법이 요구되고 있다. 본 논문에서는 E-Mail 서비스에 대한 동기적 방법론을 제안하고 구현하고자 한다.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.23 no.3
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• pp.139-155
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• 2012

Rapid changes in information technologies are forcing dramatic shifts in how business are conducted in various industry sectors. This pace of change is increasing all around the world. Accordingly, there is a need for the libraries to provide the information services with agility, which emphasizes on the prompt reaction to the changes, which are almost impossible to predict. Especially, the digital libraries higher education institutions require more agility as their main mission is providing a wide range of cutting edge information for the research and education activities. In this study, the notion of 'agility' is examined then the relationship between the digital library's e-service measure evaluation factors and the capability, which is defined as agility, is explored. In addition, the impact of agility in user satisfaction is analyzed. Based on these analyses, the factors to consider in managing digital libraries in higher education institution, are suggested.

• Journal of the Korean Society of Clothing and Textiles
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• v.25 no.6
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• pp.1155-1166
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• 2001

The purposes of this research were 1) to identify shopping orientation according to customer's personality type, 2) to examine perceived importance of service and satisfaction of service related to customer's personality type, 3) to find the relationships of evaluation of salesperson's service and re-purchase intention in each of customer's personality types. The data were collected via self-administered questionnaires from 434 female formal wear shoppers. and were analyzed by frequency, factor analysis, ANOVA, Chi-square test, and multiple regression analysis. The results of this study were as follows: Shopping orientations varied according to customer's personality type. E type had stronger Hedonic/self-confidence than I type, F type had higher Depending decision making than T type and P type had higher Quick decision making than J type. And service items satisfied the customers with a certain personality type. E type was satisfied with timely and proper A/S, not forcing to purchase and trustful behavior of salesperson more than I Type was. And also with expertise, individualized care, polite attitude, and merchandising promotion. N type was satisfied with individualized care more than S type was. A service evaluation criterion affected the re-purchase intention for a customer with a certain personality type. Customer's convenience in E. I. S, N, T, F, J types had a significant effect on re-purchase intention. And Expertise/ care in E, N, T, J types had a positive effect on re-purchase intention. also Politeness in E, I, S, N, T, J, P types did. But in only E type, Merchandising promotion affected re-purchase intention.

• Information Systems Review
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• v.11 no.3
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• pp.63-82
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• 2009

In B2B e-Commerce(Business to Business Electronic Commerce) market, many companies use B2B e-Commerce Guarantee Service. Guarantee service raised the stability of collect debts for seller, and made purchase fund for buyer. The purpose of this study is development of KPI (Key Performance Index) for measuring performance and improving service quality. Through analysis for 'B2B e-Commerce Guarantee Intermediary Service based on RFID', the study developed KPI and made the case. The study suggests KPI of B2B e-Commerce Guarantee Intermediary Service based on RFID by IT BSC(Balanced Scorecard) model. The process of developing KPI is 4 phase. First phase is connection between service goal and KPI, second phase is make a KPI pool, third phase is development of standard for valuating and selecting index, the last phase is defining and applying of index. This study suggests the standard of measuring performance in B2B e-commerce Guarantee Service and guidelines on revitalization of service in B2B e-commerce industry and the other industry.