• 제목/요약/키워드: durable goods

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판매원의 지각된 속성이 고객만족과 고객행동의도에 미치는 영향 -내구소비재를 중심으로- (Effects of Perceived Attributes of Salesperson on Satisfaction and Behavioral Intentions of Customer -Focusing on Consumer Durable Goods-)

  • 김완민;배상욱;이상흥
    • 한국유통학회지:유통연구
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    • 제11권2호
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    • pp.1-27
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    • 2006
  • 본 연구는 내구소비재를 중심으로 판매원의 지각된 속성이 고객의 판매원에 대한 만족과 점포에 대한 만족, 교차구매의도, 점포추천의도간의 구조적 관계를 알아보고자 하였다. 이를 위해 대도시 소재 내구소비재를 직접 구매한 경험이 있는 소비자들을 대상으로 설문을 조사하여 250부의 설문지가 최종분석에 사용되었다. 분석결과 첫째, 판매원의 지각된 전문성, 진실성, 호감성, 고객지향성은 고객의 판매원에 대한 만족에 유의한 정(+)의 영향을 미침을 확인하였다. 둘째, 판매원의 고객지향성은 판매원에 대한 만족뿐만 아니라 점포에 대한 만족에도 유의한 정(+)의 효과를 가짐을 확인하였다. 셋째, 판매원에 대한 만족은 판매원의 지각된 속성들과 점포에 대한 만족을 매개하는 것으로 나타났다. 넷째, 판매원에 대한 만족과 점포에 대한 만족은 판매원의 지각된 속성들과 교차구매의도, 점포추천의도간의 관계를 매개하는 것으로 나타났다. 끝으로 내구소비재 관련 실무자들을 위한 관리적 시사점을 제시하였다.

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Dual Monopolies of New Durables and Their Ancillaries: Exclusive Supply Contracts

  • Flath, David
    • Asian Journal of Innovation and Policy
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    • 제7권1호
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    • pp.207-234
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    • 2018
  • A manufacturer of a durable good typically purchases supplies, including parts for assembly - that are also useful for repairs - from independent "original equipment suppliers" with which it contracts. The manufacturer is a branded monopolist of its final assembled product. To put into effect also a monopoly of the replacement parts, it must stipulate in its arrangements with independent suppliers of the parts that they not supply such patented parts to any other buyer. Durable good owners would then only be able to obtain their requirements of replacement parts from the same company that supplied the durable. This would amount to a tie-in of replacement parts to the direct purchase of new durables. And that describes the apparently widespread practice of automobile manufacturers in India, as exposed in a recent case before the Competition Commission of India (Samsher Kataria v Honda Siel Cars India Limited and others). Here, I will argue that such tie-in enabled automotive manufacturers to more fully appropriate consumer surplus, which induced them to lower the price of new cars, sell more cars and also sell more repair parts. The tie-in expanded the auto parts industry and promoted new entry. The main restraint on expansion of India's automotive manufacturing is not monopoly. It is government protection in the form of tariffs on automobiles and auto parts.

항공운송업 및 관련 제조업의 무형자산성 지출과 매출액 간의 선형 관계 실증 분석 (Linear Relationship between Expenditure on intangible capital and Sales - aviation service and related manufacturing firms)

  • 김정연
    • 한국항행학회논문지
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    • 제16권6호
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    • pp.1116-1122
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    • 2012
  • 본 논문에서는 연구개발비와 광고선전비를 포함한 재량적 비용의 지출이 매출과 선형 관계를 유지한다는 선행연구의 결과를 항공 운송업과 관련 제조업에 속한 기업의 기업 보고서를 통해 실증 분석한다. 제품의 주기가 짧은 비내구성 제품제조업에 속한 국내 기업의 경우에도 관리비와 판매비 항목 중 특히 연구개발비는 매출과 일차적 선형 관계를 유지하고 있다. 그러나 항공관련 산업의 경우에는 일반 관리비와 판매비 항목이 매출액과 비례하지만 무형자산성 지출인 연구개발비와 광고 선전비 항목은 비내구성 제품제조업의 경우에 비해 일차 회귀식의 조정계수가 낮은 특성을 보인다.

가정생산 위성계정 개발 연구 (The Development of Household Satellite Account)

  • 허경옥
    • 한국생활과학회지
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    • 제13권1호
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    • pp.51-62
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    • 2004
  • This research developed satellite account for household production to measure the whole size of production in Korea. The standardized satellite account was designed on the basis of Ironmonger's IO table. Results of this research were summarized as follows. First, the economic values of male and female labor invested for household production was 1,560,000 and 5,380,000 Won, respectively. Female input was greater than male by 3.5 times. Second, the expenditure for durable goods for household production was on average 470,000 Won per year. Among the total expenditure, 36% was spent for household management activities, 25% for food preparation and 25% for cleaning and laundry. Results of examining the expenditure for durable goods in total production activities showed that more than half was spent for household production; 54% for household production, 39% for leisure, 4% for sleeping, and 3% for individual use. Third, among expenditure of consumption for intermediate foods for household production, expenditure for food was the greatest to be followed by expenditures for child care, other houseworks, and cleaning and laundry. Finally, the total value of household production in Korea turned out to reach 171 trillion won which was value of 36% of GDP(482 trillion Won) in 1999.

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구매결정과정에서의 부부의 역할구조 (Conjugal Role Structure in the Purchasing Decision Process)

  • 윤복자
    • 대한가정학회지
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    • 제19권4호
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    • pp.73-84
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    • 1981
  • The purpose of this study was to examine the conjugal role structure in the purchasing decision process : problem precognition, information seeking and evaluating, final decision, and actually making the purchase, through a survey of the degree of conjugal involvement. The specific objectives were 1) to examine the conjugal role structure and differences at each phase of the decision process in purchasing of residence and twelve durable household consumer goods, 2) to determine the differences between conjugal role structure in each phase of the purchasing decision process and conjugal demographic factors(number of years married, conjugal education level, conjugal occupation, and income). Questionnaires were given to randomly selected husbands and wives in /seoul I October, 1980. data from the 275 responses were analyzed by percentage, mean, and F-test(analysis of variance). The results are as follows : 1) The conjugal role structure for the purchasing decision process of residence and twelve durable household consumer goods was analyzed by percent. It was found that role structure was specialized by the type of item. for instance, furniture and home appliances were purchased by wives; amusement goods and cars were purchased by husbands' and residence was purchased by joint. However, conjugal role structure in the purchasing decision process differed by phased of process : (1) Wives involvement in the phase of problem recognition was greater than their involvement in information seeking and evaluating, but husbands' involvement a in the phase of information seeking and evaluating was slightly greater than their involvement in problem recognition. (2) Husbands' involvement in the phase of making the final decision was far greater than their involvement I information seeking and evaluating. (3) Wives' involvement in the actually making of the purchase was far greater than their involvement in making the final decision. 2) Only one among conjugal demographic factors was significantly related to conjugal role structure. That, is, conjugal role structure in the purchasing decision process showed that the wives' involvement I making the final decision and in actually making the purchase increased with number of years married.

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Effect of Online Word of Mouth on Product Sales: Focusing on Communication-Channel Characteristics

  • Jeon, Jaihyun;Lim, Taewook;Kim, Byung-Do;Seok, Junhee
    • Asia Marketing Journal
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    • 제21권2호
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    • pp.73-98
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    • 2019
  • As information and communication technology continue its remarkable development, the exchange of information online becomes as prevalent and frequent as face-to-face communication in daily life. Therefore, the management and application of WOM (word of mouth) practices will become more important than ever to companies. Currently, there are various types of communication channels for online WOM, and each channel has its own unique traits. Most of the previous research studies online WOM by examining the information inside a single communication channel, but this research chooses two different communication channels and analyzes the effects of online WOM with each channel's unique characteristics. More specifically, this research focuses on the expectation that the effects of information from Twitter and blogs on product sales may differ because Twitter and blogs, two different communication channels for online WOM, have their own unique traits. Our particular aim is to perform an in-depth examination on the effects of communication channel's volume and valence on product sales, two important attributes of online WOM. Furthermore, while most of the empirical research focuses on online WOM and analyzes its effect on markets of temporary experience goods, such as movies and books, this research highlights focuses on the automobile market, a durable goods market. The results of our analysis are as follows: First, regarding blogs, a positive valence significantly and positively affects the sales of products, and this result indicates that consumers are influenced more by the emotional aspect of a product presented in a post than by the number of blog posts. Second, regarding Twitter, the volume of online WOM significantly and positively affects sales, an indication that as the number of posts increase, the sales increase. Through this research, we suggest that even those firms that sell durable goods can increase sales through the management and application of online WOM. Moreover, according to the characteristics of communication channels, the effects of online WOM on sales differ. As a practical implication of this research, we suggest that companies can and should create marketing strategies appropriate to their targeted communication channels.

경쟁 환경하에서의 내구재의 판매예측에 관한 연구 : 소비자의 반응 및 제품대체에 의한 영향 (Sales Forecasting of Competing Durable Products : The Impact of Market Response and Replacement Demand)

  • 박성기;전덕빈
    • 한국경영과학회지
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    • 제16권1호
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    • pp.45-58
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    • 1991
  • The importance of marketing mix variables, replacement demand, and competition in a new product growth model has been cited by many researchers. In this paper, these factors are integrated with an aim to model company sales of competing durables. Based on the most popular new product growth model, numerous extensions and incorporations of contributions from related research fields are tried. Model parameters are estimated by the Kalman filter. And, the proposed model is applied to the sales of four consumer durable goods. Empirical applications show the benefits, as well as the limitations of the proposed model.

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상압증기양생에 의한 모르터의 강도발현성에 관한 기초연구 (A Preliminary Study on Mortar Strength Development by Low-Pressure Steam Curing Method)

  • 곽영근;정상진
    • 한국콘크리트학회:학술대회논문집
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    • 한국콘크리트학회 1994년도 가을 학술발표회 논문집
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    • pp.194-199
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    • 1994
  • Frefab Construction known for durable construction skill prompting high productivity in developed country is not yet settled in Korea. This situation of prefab construction results from lack of skill, specialists and quality control. In introducing skill, all equipments are thoughtlessly imported without inside eudeavor for development. Regardless of production of goods, basic study for production of goods, construction and structure is not abailable. The object of this study is curing method in the production process of PC concrete product. From change of curing temperature and curing period which would be factors of product quality in PC concrete production, and research of optimized steam curing condition from relations between curing condition and strength development, basic data of concrete steam curing method will be presented.

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일본 내 한류가 원산지효과에 미친 영향 (Country-of-origin Effect Caused by Korean Wave in Japan)

  • 이운영;강계삼
    • 통상정보연구
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    • 제8권4호
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    • pp.231-254
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    • 2006
  • This article is intended to investigate how the Japanese consumers have changed the country image on Korea, the evaluation toward products manufactured by Korea and the willingness to buy Korean products through the experience of Korean Wave. So the country image, the evaluation and the willingness were compared between the before and after experiencing Korean Wave The empirical result said that during the span of Korean Wave the country image and the evaluation have improved, but the intentions to purchase Korean products are still not positive in Japan. So an additional analysis was made to find the reason of the unwillingness to buy Korean products. Although they regard Korean products as qualitatively good against price, they seldom know Korean brand, hardly watch korean product's advertisement. Especially the intentions to purchase Korean products in durable goods was lower than in consuming goods.

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The Effect of Family Life Cycle and Financial Management Practices on Household Saving Patterns

  • Lee Seong-Lim;Park Myung-Hee;Montalto Catherine P.
    • International Journal of Human Ecology
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    • 제1권1호
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    • pp.79-93
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    • 2000
  • Using the 1995 Survey of Consumer Finances, this study investigates how family life-cycle stages and financial management practices affect household saving. First findings are that household income and householders education, race and ethnicity have significant effects on saving. Second, regarding the effect of the family life-cycle stages, younger married couples without children, middle pre-retired households without dependent children, and older households without dependent children are more likely to save than other similar households in the life-cycle stage of younger single households. Third, households with longer financial planning horizons, saving goals for retirement, purchase of durable goods and emergency goods, and low credit card debt are more likely to save. Based on the results, implications for financial management education and public policy are suggested.

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