• Title/Summary/Keyword: destination service

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A Study on Developing Navigation for a Moving Destination Target

  • Jang, Eun-Gyeom;Lee, Won Joo
    • Journal of the Korea Society of Computer and Information
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    • v.21 no.9
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    • pp.65-72
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    • 2016
  • Vehicle and marine navigation which are currently being commercialized provide route guidance service by specifying a fixed position as a destination. In the route guidance service of existing navigation, if the destination has to be changed in the middle, a new destination must be designated again to obtain the navigation service. However, if the destination can't be designated, it is difficult to clearly use it. In this paper, in order to overcome the difficulties of directions in the existing navigation, a new navigation specifying moving targets as the destination has been developed to get the directions. A proposed system is that a group is made and a group manager is appointed as a destination and then a user can get the route guidance based on location of the group manager. In the service way, relationship between the group manager and user is one-to-many and relationship between the user and group manager is one-to-one. The proposed technology is able to provide services that the user can easily find the moving targets such as the positioning surrogate drivers, tracking routes and location among travelers and finding children.

Trade in Tourism Service on the Basis of Tourism System: A Mixed-methods Study of South Koreans to the United States

  • Suh-hee Choi;Liping A. Cai;Yunseon Choe
    • Journal of Korea Trade
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    • v.27 no.4
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    • pp.101-122
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    • 2023
  • Purpose - Acknowledging the limitations of the widely-used concept of destination image, this study proposes the concept of tourism image using trade in tourism service on the basis of Leiper's (1990) tourism system. This new concept incorporates an image formed from South Koreans focusing on the tourist holistic experience relevant to the United States based on the tourist rather than the tourism destination. Design/methodology - A convergent parallel mixed-methods study design constituted the concept, which emerges from the analysis of narratives and quantitative examinations of South Koreans focusing on tourism experience to the United States. Findings - The study considers the following aspects in addition to destination image: first, images formed outside the destination, e.g., in the tourist generating region and the transit region; second, non-hedonic images, which are a part of the tourist experience despite not directly involving a visit to the tourist attractions; and third, non-service-driven elements, such as co-created destination images formed from interaction with residents and fellow tourists. Originality/value - The tourism image concept allows consideration of aspects that have been overlooked in destination image studies yet may affect the image of the tourism experience.

Effect of Destination and Cruise Service Attributes on Customer Satisfaction (크루즈 기항지와 선사 서비스속성이 고객만족에 미치는 영향)

  • Han, Chul Hwan;Kwon, Jae Hyun
    • Journal of Korea Port Economic Association
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    • v.35 no.4
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    • pp.67-84
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    • 2019
  • In order to suggest ways to enhance service competitiveness in cruise and destination, this study developed a measure of cruise tour service and analyzed the impact and relative importance on customer satisfaction. Specifically, for the service quality analysis, based on the SERVPERF model, the specialty of the industry was reflected through the arguments of tourism and transport logistics, and the three factors of cruise service quality and destination service quality were derived and utilized as measurement tools. As an analysis method, factor and reliability analysis were conducted using data collected via a survey. Next, correlation analysis was conducted to analyze the relationship between variables and regression analysis was performed to check the impact of cruise tour service quality on customer satisfaction. The study found that both cruise service attributes and destination service attributes had a positive effect on customer satisfaction and that the relative importance of service attributes was identified. Accordingly, it was found that the service quality should be formed by reflecting arguments in the tourism and transport logistics sectors and that the service should be further improved and developed according to the importance of the service attributes so as to enhance cruise tour products.

A study of the Impact of Fourism Attractions and Images on the Destination Development Patterns (관광 매력성과 이미지가 관광지 개발유형에 미치는 영향 연구)

  • 김계섭;김선영
    • Journal of Applied Tourism Food and Beverage Management and Research
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    • v.12 no.1
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    • pp.79-110
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    • 2001
  • Tourist Destination is based on tourism attractions. Components of Tourism attraction are included tourism resources, entertainment facilities, transportation, accommodation, infrastructure, assistance facilities & service, hospitality, information facilities & service, and retailing & service. Tourism resources of them is the key to determine destination development pattern, because tourism attraction that attract tourists is based on tourism resources. Therefore, there are need to study what is tourism attraction of destination at the view of tourists and what is destination development pattern based on it to develop tourism attraction that is able appeal tourists. The purpose of this study is to examine what effect of tourism attraction affects destination development pattern. This study defined Haeundae, Kwanganri, Songjung, Taejongdae in Pusan, Korea as research areas. Research data were collected from 300 respondents by a simple random sampling method. A final 284 usable questionaries were used for empirical analysis after data purification process. Reliability and validity of the scale on the tourism attraction, destination image, and facility needs have been evaluated using Cronbach $\alpha$, item-total correlations. This study analyzed the factors of the tourism attraction and destination images. The result obtained that tourism attraction is divided relaxation attraction, local activity attraction, culture . nature attraction and touring circuit attraction, and destination image is divided culture . urban attractiveness, touring attractiveness, local . stay attractiveness, convenience of travel and relativeness for destination investigated. ANOVA and regression (stepwise) were used to test hypotheses. Based on the results of hypotheses testing, major findings of the empirical research are as follow : 1. The tourism attraction and destination image are significantly different, but facility needs are not significantly by destinations (e. g. Haeundae, Kwanganri, Songjung, Taejongdae) . 2. Destination development pattern is a(fact by the tourism attraction in partial. In case of Haeundea, relaxation attraction take effect partially spa, history and marine/spa tourism. 3. The destination development pattern is influenced by the destination image in partial. In case of Kwanganri, the natural . activity attractiveness and urban tourism images have been found as influential factors that affect marine tourism. 4. The destination images are influenced the physical attributes in literature review, but the destination image are taken effect partially the tourism attraction in this study. 5. Destination development pattern are influenced by the tourism attraction and the destination image partially. This research has provided a variety of practical suggestions. Especially, it was suggested that the destination have appeal to tourists by strengthening attraction and improving weakness. Also, we need to specialize destination in same destination development pattern.

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The typd of service and virtual destination node based multicast routing algorithm in ATM network (ATM 통신망에서의 서비스 유형과 경로 충첩 효과를 반영한 멀티캐스트 라우팅 알고리즘)

  • 양선희
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.21 no.11
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    • pp.2886-2896
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    • 1996
  • The Type of Service based multicast routing algorithm is necessary to support efficiently herogeneous applications in ATM network. In this paper I propose the Constrained Multicast Tree with Virtual Destination(DMTVD) heuristic algorithm as least cost multicast routing algorithm. The service is categorized into two types, as delay sensitive and non in CMTVD algorithm. For the delay sensitive service type, the cost optimized route is the Minimum Cost Stenier Tree connecting all the destination node group, virtual destination node group and source node with least costs, subject to the delay along the path being less than the maximum allowable end to end delay. The other side for the non-delay sensitive service, the cost optimized route is the MCST connecting all the multicast groups with least costs, subject to the traffic load is balanced in the network. The CMTVD algorithm is based on the Constrained Multicasting Tree algorithm but regards the nodes branching multiple destination nodes as virtural destination node. The experimental results show that the total route costs is enhanced 10%-15% than the CTM algorithm.

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A Study on the Causal Model of Service Quality, Place Attachment and Destination Loyalty in the Cultural Festival (문화관광축제 개최지의 서비스 품질, 장소애착심과 충성도에 관한 인과관계 연구)

  • Kim Si-Joong
    • Journal of the Economic Geographical Society of Korea
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    • v.8 no.2
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    • pp.315-330
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    • 2005
  • The primary purpose of this study was to examine the relationships between service quality, Place attachment and destination loyalty in the local festival field. Sampling was conducted at the Flower Blossom Festival in Juju, 2004. Data were collected through on-site surveys by face-to-face interview for three days-between April 4th and April 6th. Data analyses were carried out by using structural equation model. Two hypotheses were tested to represent the relationships between exogenous and endogenous variables. The exogenous variable selected for this study is service quality Endogenous variables are place attachment and destination loyalty. The findings provided a supported structural model of the relationships between service quality, place attachment and loyalty. Festival visitors who perceive high service quality tend to have high place attachment that leads to the intention to revisit and positive word-of-mouth to others. The results of this study suggest that festival managers need to understand visitors' perception of service quality, place attachment in order to better predict their destination loyalty.

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Important Variables of Rural Tourism Destination that Discriminate Rural Tourism Perception, Experiences, and Intention to Behavior (외국인 농촌관광 중요도속성에 따른 농촌관광 인지도 및 경험여부, 행동의도 판별분석)

  • Han, Song-Hee;Yoon, Yoo-Shik
    • Journal of Agricultural Extension & Community Development
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    • v.22 no.3
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    • pp.293-300
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    • 2015
  • This study was to investigate if there are important variables of rural tourism destination for foreign tourists that discriminate rural tourism perception, experience, and intention to behavior. of the experience activity among the regions and the villages. From the literature review, the survey questionnaires was developed to measure important variables of rural tourism destination, rural tourism perception, experiences and intention to behavior. A total of 799 useful samples were collected and analyzed in SPSS. Factor analysis showed that there are four underlying dimensions (program, preparation to receive, service and regional products, and human service). the results of discriminate analysis showed that service and regional products are important variables in rural tourism perception and experiences. And also service and regional products and human service are important variables in intention to behavior. More detailed discussion and implications are provided in conclusion.

Joint Destination-Relay Selection and Antenna Mode Selection in Full-Duplex Relay Network

  • Tang, Yanan;Gao, Hui;Su, Xin;Lv, Tiejun
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.11 no.6
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    • pp.2831-2847
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    • 2017
  • In this paper, a joint destination-relay selection and antenna mode selection scheme for full-duplex (FD) relay network is investigated, which consists of one source node, N FD amplify-and-forward (AF) relays and M destination nodes. Multiple antennas are configured at the source node, and beamforming technique is adopted. Two antennas are employed at each relay, one for receiving and the other for transmitting. Only one antenna is equipped at each destination node. In the proposed scheme, the best destination node is firstly selected according to the direct links between the source node and destination nodes. Then the transmit and receive mode of two antennas at each relay is adaptively selected based on the relaying link condition. Meanwhile, the best relay with the optimal Tx/Rx antenna configuration is selected to forward the signals. To characterize the performance of the proposed scheme, the closed-form expression of the outage probability is derived; meanwhile, the simple asymptotic expressions are also obtained. Our analysis shows that the proposed scheme obtains the benefits of multi-relay diversity and multi-destination diversity. Moreover, extra space diversity in the medium SNR region can be achieved due to the antenna selection at the relay. Finally, Monte-Carlo simulations are provided to consolidate the analytical results, and show the effectiveness of the proposed scheme.

Study on Relationship between Service Quality for Food and Beverage and Service Value, Customer Satisfaction, Destination Associations (관광지 식음료 서비스 품질과 서비스 가치, 고객만족, 관광지 연상과의 관계연구)

  • Chun, Joo-Hyung;Lim, Yeon-Woo
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.12
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    • pp.512-520
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    • 2017
  • The purpose of this study is to investigate the relationship between service quality, service value, customer satisfaction and destination association. Based on previous studies, hypotheses and research models were derived and surveyed. The analysis was conducted using 406 valid questionnaires. The study results are as follows. The physical environment and the food quality of the tourist restaurant service quality affected service value. Employee service and food quality affected satisfaction. Service value affected satisfaction. The value of service affected the association of sightseeing destination. Nevertheless satisfaction did not affect the association of sightseeing spots. Based on these study results, the following implications are suggested. Restaurant management should prioritize food quality control. Local governments need support the improvement of the physical environment. A local menu that is reminiscent of tourist attractions should be developed.

Service Quality and Information Value of Online Travel Chat - A Case from KTO's 1330 Chat

  • Petya, Todorova;Hyemin, Kim;Chulmo, Koo
    • Journal of Smart Tourism
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    • v.2 no.4
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    • pp.35-43
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    • 2022
  • Tourism businesses use chat services to provide immediate customer support and to help users navigate within a website, but there are more outcomes of this interaction that should be examined. The current study aimed to discover if the online travel chat service quality and information value of the online travel chat service lead to user satisfaction with the service and visit intention to a recommended destination by Korea Tourism Organization's 1330 Live Chat. The results indicate that information value (functional and innovation) and online travel chat service quality (reliability, assurance, and security) lead to satisfaction with the live chat service and visit intention to a recommended destination. The results can benefit practitioners who want to expand and improve their customer service interaction and recommendations, and to scholars who study the relationship between customer services in tourism recommendation and sales context.