• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2003년도 추계학술대회
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• pp.129-142
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• 2003

The SCM is that Supply Chain Network is Promptly and Voluntarily Optimized in Unstable Market Change Environment. The Cash flow Efficiency of Hole Supply Chain Network is Improved by Changing the Information and Changing the Foundation of Business Processes. The Role of WMS has been Changing Importantly with the Introduction of SCM. WMS Needed to Change to the Information Center in Order to Change Information in Real Time and the WMS of Information Storing in Order to Support an Idea Decision. This Development was Defined about the Importance of WMS in SCM Environment. The Criterion of Valuation is Normally Measured Time between Taking a Order Receive and Bringing the Items to Customer. The Decreasing Move Time of Order Picker in Warehouse is Directly Influence to the Job Execution. So, this Research is Defined about the Optimized Route of Order Picker and Suggests Algorithm. To do this, Past Algorithm is Studied. It's Easy to Introduce and this Study is Looking for Method about the Noticing of Order Picker. The Algorithm will Improve to be Adapt to Standard Process System.

• 산업공학
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• 제20권4호
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• pp.525-538
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• 2007

The importance of efficient container transportation becomes more significant each year due to the constant growth of the global marketplace, and studies focusing on shipping efficiency are becoming increasingly important. In this paper, we propose an approach for vehicle scheduling that decreases the number of vehicles required for freight commerce by analyzing and scheduling optimal routes. Container transportation can be classified into round and single-trip transportation, and each vehicle can be linked in a specific order based on the vehicle state after completing an order. We develop a mathematical model to determine the required number of vehicles with optimal routing, and a heuristic algorithm to perform vehicle scheduling for many orders in a significantly shorter duration. Finally, we tested some numerical examples and compared the developed model and the heuristic algorithm. We also developed a decision support system that can schedule vehicles based on the heuristic algorithm.

• 유통과학연구
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• 제18권4호
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• pp.39-50
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• 2020

Purpose: This paper aimed to study the current locations of post offices to analyze service coverage area for parcel delivery in the Eastern Economics Corridor (EEC), which must be considered in the last mile to extend delivery service for e-commerce growth. Thailand Post was the case study in this paper. Research design, data and methodology: To involve solving the delivery service area under the last mile condition, the authors proposed a network analysis to determine service radius by employing a Geographic Information System (GIS). Furthermore, this paper applied Dijkstra's algorithm as a network analysis tool from GIS for analyzing the last mile service coverage area in a new economics zone. At the same time, the authors suggested an approach as a solution to locate last mile delivery center in EEC. Results: The results of the study pointed out that Thailand Post should consider more last mile delivery centers in EEC to support its express service in urban areas as well as improve the efficiency of service coverage for parcel delivery and create more advantages against competitors. Conclusions: This paper proposes a network analysis to extend the last mile service for parcel delivery by following Dijkstra's algorithm from GIS and a solution approach to add more last mile delivery centers. The results of the research will contribute to boosting customer satisfaction for last mile delivery service and enabling easy accessibility to a service center in EEC.

• 한국산학기술학회논문지
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• 제15권2호
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• pp.632-637
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• 2014

무기체계에 대한 군수지원 방법으로 성과중심 군수지원체계가 최근에 많은 관심을 끌고 있다. 기본개념은 운용단계에서의 민수계약으로 군수지원을 제공하게 되는데, 체계개발단계부터 군수지원요소가 결정되는 것이 필요하다. 또한 기존의 단일 성과지표로부터 확장하여 복수의 성과지표를 고려할 필요가 있다. 시스템 구조가 복잡해짐에 따라 기존 최적화기법의 적용에 제약이 존재하므로 유전자 알고리즘의 적용 가능성 판단이 요구된다. 본 연구에서는 운용단계 이전 체계개발단계에서부터의 성과기반군수지원 개념을 고려한 수리수준분석을 위한 요구사항을 식별한다. 또한, 운용단계 이전에 사용자의 요구사항에 따른 정비정책 대안 결정을 위하여 성과지표 설정 및 제약조건 변경이 용이한 PIDO 기반의 최적화 기법 적용 방안을 제시한다. PIDO 개념을 적용하고 있는 PIAnO와 ModelCenter 도구의 유전자 알고리즘이 정비정책 최적화 문제에 적용 가능함을 확인하였다.

• 경영과정보연구
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• 제29권4호
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• pp.305-332
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• 2010

본 연구는 산림 건강치유, 요가, 휘트니스 등 총 세 가지의 건강관리 서비스 산업 비교를 중심으로 고객만족에 영향을 미치는 요인들을 찾고, 그로인한 어느 요인이 각 서비스 산업에서 고객만족에 많은 영향을 미치는가를 실증적으로 분석하여 검정하고자 하였다. 이에 기존의 SERVQUAL 척도를 중심으로 분석된 연구들과 또한 고객만족에 관한 측정지표 등을 사용하여 분석된 연구들을 바탕으로 프로그램, 물리적 환경, 직원의 서비스 지향성 등 3개의 요인을 도출하여 각 서비스 산업별로 다중회귀분석을 실시하였다. 분석결과, 산림 건강치유에서는 물리적 환경이, 요가에서는 프로그램이, 휘트니스에서는 직원의 서비스 지향성이 가장 많은 영향을 미치는 것으로 나타났다. 따라서 각 건강관리 서비스 산업은 고객들의 라이프스타일과 트렌드에 최우선적으로 역점을 두고 운영이 되어야 하며, 그에 따른 특성화 서비스를 제공해야 할 것으로 보여진다. 물론, 경쟁력을 갖추기 위해선 현대화된 운동장비와 차별화된 프로그램, 쾌적하고 고급화된 시설 마련은 기본이 되어야 한다. 더불어 현 시점은 건강과 운동에 대한 고객들의 관심이 양적 추구에서 질적 추구로 바뀌어가고 있다는 것도 직시해야 한다. 그 의미는 운동을 단순히 신체적 가치나 정서적 가치 추구에만 머물지 않고 교제나 유대를 위한 사회적 가치 추구에까지 미치도록 서비스를 변화시켜야 한다는 것이다. 이를 위해선 고객들 간의 유대관계를 위한 부가적인 프로그램 도입과 친근한 분위기, 적절한 동선체계도 함께 강구해야 할 필요성을 시사한다.

• 유통과학연구
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• 제15권6호
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• pp.65-76
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• 2017

Purpose - The quality of customer service has been importantly considered as a way of retaining current customers. Recent development of service industry which based on Information & Communication Technology allows firms to utilize different employees for their businesses. Although it is regarded as important to consider emotional labor of employees working for customers in ICT service industry, little was known the role of emotional dissonance. Thus, current paper focused on emotional labor and tried to identify the factors which influence on employees' intrinsic motivation for married women working in call centers. This study highlighted the influence of the emotional dissonance on the employees' intrinsic motivation, and the moderating influences of work-family conflict on the relationship between emotional dissonance and intrinsic motivation. Research design, data, and methodology - The research samples were gathered from seven call centers of Korean financial institutions located in South Korea. The model of emotional dissonance was developed, which emphasizes the influence of emotional dissonance as a predictor on intrinsic motivation, and then the other model was also introduced to explain how employees' intrinsic motivation were aggravated by work-family conflict. To examine these research models, samples were collected from 468 married women working in call centers of Korean financial institutions located in Seoul. A total of 468 samples were used in the analysis after deleting data of missing value. SPSS 22.0 were utilized for data analysis. Results - The results of current study showed that emotional dissonance is negatively related to intrinsic motivation, and there are significant differences in work-family conflict. Those results generally support the proposed hypotheses. Conclusions - These results suggest that the relationship of intrinsic motivation of married women working in call center for customers' service were influenced by emotional dissonance, which outcomes were interacted not by face-to-face contact with their customers, but by emotional contacts. Managerially, these findings suggest the one who emphasize the quality of customer's service of call center need to introduce the programs for minimizing both of emotional dissonance and work-family conflict. These findings also suggest that the service quality via intrinsic motivation of married women working in call center is hard to be accomplished without considering the factors of emotional dissonance and work-family conflict.

• 농촌계획
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• 제19권4호
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• pp.293-306
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• 2013

According to the increase of rural experience, that is important in satisfying needs of green tourism and vitalizing rural economy to use closed school in rural area as experience facility. For using closed school as experience facility, political and institutional assistants are needed in effective equipments and stable operation based on multi-perspective approach and analysis. In this study, we try to evaluate green-tourism accessibility of rural experience facility remodeled from closed school considering regional population and spatial characteristics. In evaluating process, gravity potential model are adapted with considering group size of customer and distance-friction coefficient. Distance-friction coefficient is a function of user restriction which depend on possible activity in each experience facility. Green tourism accessibility of experience facility is calculated with summation of accessibility to each region, and we analyzed it as a group by closed school type and location with application in Chungcheongnam-do. We found a correlation between green tourism accessibility of rural closed school and their income.

• 한국병원경영학회지
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• 제16권4호
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• pp.17-34
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• 2011

Recently, medical market has been changing not for the sake of treatment of the disease but for high quality of health. Therefore, South Korea medical tourism service needs to understand and improve for the differences perceptions of medical tourists and health professionals for customer satisfaction. The purpose of this study is to understand the structure of medical tourism market through theoretical consideration and to suggest the factors which need to be taken precedence for improvement of South Korea medical tourism service through analysis differences between consumers and suppliers. To analyze the difference of awareness, we reconstructed the questionnaires focussing on evaluation factors and articles about medical tourists selection attributes and health professionals way to invigoration through previous research and precedence study. After that, we also collected the data based on reconstructed questionnaires. After we compared each collected responses from medical tourists and health professionals, also analyzed the differences of awareness by applying Johari's Window to those differences. In conclusion, there is no relation between medical tourist and health professionals about th differences of awareness in functional quality and cost that is a direct effect to transaction in current medical tourism of South Korea. In contrast, there are differences of awareness between a process which support medical tourism and technical quality. Therefor, we expect to invigorate medical tourism by innovation of supportive process and technical quality.

• 한국지리정보학회지
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• 제8권2호
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• pp.103-116
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• 2005

최근 GIS를 이용한 관망 DB화가 빈번히 이루어지고 있으나 관망해석 모형과의 연계는 미흡한 실정이다. 그 주된 이유는 이들 DB가 관망해석 모형에서 요구하는 전문적인 공간정보의 작성에 어려움이 있기 때문이다. 그로 인해, 배수관망도의 작성과 이의 정확도 향상을 위하여 공간자료를 구축할 수 있는 GIS 기법 적용이 요구되고 있다. 본 연구에서는 배수관망 수리해석 모형구축에 필요한 제반 공간자료를 GIS를 이용하여 손쉽게 작성할 수 있는 방법을 제시하였다. 또한, 관망해석모형의 계산결과를 활용하여 상수관로 위치의 공간적인 적정성(노후도 분석, 표고별 수압분포, 수용가 관리를 위한 유량공급의 분석 등)을 판단할 수 있도록 하였다.

• Journal of Information Processing Systems
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• 제16권2호
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• pp.246-260
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• 2020

IT Service Management (ITSM) achieves consolidated management for the IT services supporting the acquisition system, and no outside connections can be established with such ITSM. Issues pertaining to the D2B can be addressed to System Q&A or a Call Center for problem-solving. In other words, internal staff can take the necessary measures for problems by directly connecting with ITSM. Currently, diverse innovative technologies are being used in electronics and ubiquitous computing environments. This allows us to create a better world by providing the backbone for remarkable development in our human society in the fields of electronics, devices, computer science, and engineering. Following the expansion of IT services in the military acquisition sector such as Defense Electronic Procurement, military export/import support system, etc., customers' dependence on IT for conducting business with the military or related companies is increasing, including the military's dependence on the same technology for services to the public. Nonetheless, issues pertaining to the simplified/integrated management of complex IT service management systems, including slow system recovery, lack of integrated customer service window, and insufficient information sharing, have become the priority problems that IT managers are required to solve. Therefore, this study conducted research on the integrated management of IT services provided by Korea's national defense acquisition system, which was developed based on the existing system IT Infrastructure Library (ITIL) v2, and investigated the level of satisfaction with services with focus on ensuring that it can be used for understanding the necessity of the system and its advancement in the future.