• Title/Summary/Keyword: customer class

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Positioning Analysis for Branding in Hanwoo (한우 브랜드의 포지셔닝 분석)

  • Kim, Yun Ho;Lee, Na Ra;Rhee, Sang Young;Hwang, Seong Won
    • Journal of Agricultural Extension & Community Development
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    • v.20 no.4
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    • pp.1181-1216
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    • 2013
  • This study was accomplished to enhance brand value for hanwoo and to develop strategy for brand positioning that move customer's heart. This study in order to achieve the research was carried out as follows: First, the cluster analysis based on demographic characteristics for consumer on the basis of three types segmentation on market was conducted. Market A was consisted of a well-educated, high-income and young bracket. Market B was consisted of a well-educated, high-income and middle-aged bracket. Market C was consisted of a low-income and middle-aged class. Second, consumer's positioning map was analyzed based on perceiving data which are products' functional, emotional, and self-expressive benefits about consumer's feeling beef products. This study was analyzed each relative brand advantage and structure of competition on segmented market by conjoining each brands positioning map and feature vectors map. By the result of the analysis, each brand's positioning strategy was devised. As a result of the study, the hoengseong hanwoo is competitive about all kinds of market. We chooses that hoengseong hanwoo's target is A market, because that brand is evaluated as a high-ranked quality by high-class image of luxury price, quality, brand image. For management improvement sake, this brand(the hoengseong hanwoo) is needed to effort for promoting consumer's awareness about safety and reliability.

User-Class based Service Acceptance Policy using Cluster Analysis (군집분석 (Cluster Analysis)을 활용한 사용자 등급 기반의 서비스 수락 정책)

  • Park Hea-Sook;Baik Doo-Kwon
    • The KIPS Transactions:PartD
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    • v.12D no.3 s.99
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    • pp.461-470
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    • 2005
  • This paper suggests a new policy for consolidating a company's profits by segregating the clients using the contents service and allocating the media server's resources distinctively by clusters using the cluster analysis method of CRM, which is mainly applied to marketing. In this case, CRM refers to the strategy of consolidating a company's profits by efficiently managing the clients, providing them with a more effective, personalized service, and managing the resources more effectively. For the realization of a new service policy, this paper analyzes the level of contribution $vis-\acute{a}-vis$ the clients' service pattern (total number of visits to the homepage, service type, service usage period, total payment, average service period, service charge per homepage visit) and profits through the cluster analysis of clients' data applying the K-Means Method. Clients were grouped into 4 clusters according to the contribution level in terms of profits. Likewise, the CRFA (Client Request Filtering algorithm) was suggested per cluster to allocate media server resources. CRFA issues approval within the resource limit of the cluster where the client belongs. In addition, to evaluate the efficiency of CRFA within the Client/Server environment the acceptance rate per class was determined, and an evaluation experiment on network traffic was conducted before and after applying CRFA. The results of the experiments showed that the application of CRFA led to the decrease in network expenses and growth of the acceptance rate of clients belonging to the cluster as well as the significant increase in the profits of the company.

Research on Market Segmentation by Beer Franchise Restaurants Selection Attribution (맥주 프랜차이즈 전문점의 선택속성에 따른 시장세분화연구)

  • Sohn, Il-Nak;Kim, Yeon-Sun
    • The Journal of the Korea Contents Association
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    • v.8 no.10
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    • pp.351-360
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    • 2008
  • The purpose of this study is to segment visitors for beer franchise restaurants. Total of 308 questionnaires were distributed to the beer franchise restaurant customers of Kangnam area, Seoul. To accomplish the aim of this study, author took the following three steps. Firstly, literature review was done to find out selective attributes for restaurant and bar and market segmentation. secondly, Selective attributes of beer franchise were analyzed and five factors, -'additional service', 'side dish quality', 'service class', 'accessibility' and 'outlet image'- were extracted. Lastly, customers of beer franchise shop were divided into two groups by the selective attributes, -'simple visiting group' and 'active lover group'. Those variables-loyalty, intent to recommend and overall satisfaction- have significant influence on 'active lover group'. Other than that, other variables -demographic characteristics and customer's behavior characteristics- didn't play important role to distinct two groups. As a result, only basic information for setting up marketing strategy of each market was provided.

Self Bag Drop Simulation Development of Systems for Airport Baggage Handling System (공항별 공항수하물처리시스템에 필요한 Self Bag Drop 시스템 시뮬레이션 개발)

  • Lee, Kang-Seok;Jie, Min-Seok;Choi, Won-Hyuck
    • Journal of Advanced Navigation Technology
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    • v.20 no.2
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    • pp.107-115
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    • 2016
  • The passenger who use airport spend a lot of time in check-in. They are also delayed in their readiness for departure. Therefore, for decrease in time that is waiting time for handling luggage, recently many airports are expanding self-service. Also internal development and manufacturing for production automation system and IT technology are world-class. So, for localization of self bag drop (SBD) system, I think that application this system in domestic technique and constructing competitive in customer reception system will be efficient airport management. To this end, for looking for optimal conditions when passengers use SBD, this thesis include development simulation of relevance to system. Also this thesis secures information for passenger's in foreign country airport and simulate this data. Finally, that analysis the best management passenger system when the passenger use SDB.

Improvement of the Certification Model for Enhancing Information Security Management Efficiency for the Financial Sector (금융권 정보보호 관리 효율을 제고하기 위한 인증모형 개선방안)

  • Oh, Eun;Kim, Tae-Sung;Cho, Tae-Hee
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.26 no.2
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    • pp.541-550
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    • 2016
  • Considering the results of the 3.20 Cyber Attack, leaks of personal information by card companies, and so on, convenience and efficiency cannot be guaranteed without security as a prerequisite. In addition, it is more likely that customers' interests seem to be interfered with in financial institutions than in any other industry. Therefore, when a security accident occurs, users may suffer mental damage and monetary loss, leading to class action, customer defection, loss of reputation, and falloff in international credibility, which all may have a significant effect on the business continuity of corporations. This study integrates the representative information security certification systems in order to improve the efficiency of information security management and demonstrate the necessity of information security management system certification for the financial sector. If the certification is needed, we would like to recommend the desirable development direction.

Design and Implementation of Marketing and Sales Information System for Automotive Part Company Using Object-Oriented Methodology (객체지향 방법론을 이용한 자동차부품기업의 영업관리시스템 설계 및 구현)

  • Kang Sung-bae;Moon Tae-Soo
    • The Journal of Information Systems
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    • v.13 no.1
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    • pp.77-95
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    • 2004
  • According to the increase of organizational complexity and the change of rapid information technology environment, many firms have shifted their information technology(IT) strategy from developing information systems in-house to purchasing application software such as Enterprise Resource Planning(ERP) Systems. Marketing and Sales functions within a Korean automotive part company include developing new assembly products, determining pricing, taking customer's orders, and shipping assembly products to customers. Marketing and Sales Information System(MSIS) in ERP system plays an important role in next Production Planning process. MSIS also makes management reporting and decision making faster and more uniform throughout an organization. MSIS promotes thinking about corporate goals, as opposed to thinking only about the goals of a single department or functional area. This paper intends to design and implement a MSIS in ERP systems for Korean automotive part company using object-oriented methodology In order to accomplish the implementation of MSIS in ERP system, we employed UML as its standard modeling language. In this study, four diagramming techniques such as use case diagram, sequence diagram, class diagram, component diagram among eight modeling techniques are used for analyzing hierarchical business process. In traditional marketing and sales function, a company with an unintegrated information system can have marketing and sales data that is data redundant or inaccurate. MSIS integrated in ERP system can solve the sales forecast problem, which minimizes the total costs of production, inventory, and transportation under constraints of production capacity. Also, the use of UML methodology makes S/W programmers shorten the phase of analysis and design in the implementation of MSIS system, and increase the reuse of software and the interoperability with corporate internal Information system.

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A Study on the Effects of Korean Restaurant′s Menu Price Policy upon the Sale(The Case of ‘B’ Korean Restaurant of ‘P’ Hotel at Seoul) (한식당 가격정책이 매출에 미치는 영향에 관한 연구)

  • 김희기
    • Culinary science and hospitality research
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    • v.9 no.2
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    • pp.148-175
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    • 2003
  • As mentioned above, Korean restaurant's menu price is to be decided by combining various factors. Korean restaurant is demanded to decide menu price more carefully than other restaurants do, because the number of Korean restaurant is the largest in Korea and Korean food is the most popular among the Korean people. Korean restaurant cannot neglect price competitiveness and is often given complaints from its customers. Because of such management difficulties, the number of Korean restaurant has recently decreased at special class hotels as well as common hotels. Korean restaurant managers are demanded to make efforts to inherit Korean tradition and culture by keeping pride and responsibility. Until now, Korean restaurants are thought to decide the menu prices in short-sighted, non-scientific and haphazard way of thinking. Such price decision factors have established traditions and have been generally accepted to let Korean restaurant managers lose carefulness at the menu price decision. In advanced countries, however, they recognized the importance of the price decision since the 1960's or earlier to research the menu price systematically and scientifically. Before deciding the menu prices, Korean restaurant managers are demanded to investigate various kinds of factors carefully and spend a lot of time to calculate direct costs, that is, one of the most important factors of cost calculations. The managers are demanded to decide the menu prices in reasonable and future-oriented way by keeping not private thinking but correct information and judgment. The sale of each menu has difference, while the menu price increase has been evaluated to be successful from overall point of view. Despite of increased total sale, there was not much difference of net profit because of increased material costs. However, higher level of the customers produced comfortable and cozy atmosphere of the restaurant enough to satisfy customers, and improved service quality much more. Not only customer satisfaction but also improved service quality is thought to play an important role in invitation of future customers.

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A Study on the Effective application scheme of Subway optical communication system (지하철 광통신 시스템의 효율적 운용방안에 대한 고찰)

  • Kwon, Gi-Jung;Lee, Gi-Seung;Ko, Young-Yun
    • Proceedings of the KSR Conference
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    • 2007.11a
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    • pp.1541-1550
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    • 2007
  • A subway is one of many public transportation means that contributes toward our society including seoul and offering of its service and expression of various information are in need due to users high demand. And there are various class of users. For that reason an optical communication network in the general contorl center and station buildings was installed. Considering the importance of safe operation of subway, optical communication exists to enhance customer satisfaction. Safe operation is essential as its level of reliance accounts for about 95%. this paper will look for ways to promote mutual information interchange and operation know-how with systems of the same kind and sharing a capable of effective operation of systems in place. Optical communication network in the metropolis railroad accepts various kinds of control networks and data networks for train operation. As occasion demands, this paper presents effective application scheme and specialized organization about an optical communication operating system.

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Efficient Satellite Mission Scheduling Problem Using Particle Swarm Optimization (입자 군집 최적화 방법론을 이용한 효율적 위성임무 일정 수립에 관한 연구)

  • Lee, Youngin;Lee, Kangwhan;Seo, Inwoo;Ko, Sung-Seok
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.39 no.1
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    • pp.56-63
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    • 2016
  • We consider a satellite mission scheduling problem, which is a promising problem in recent satellite industry. This problem has various considerations such as customer importance, due date, limited capacity of energy and memory, distance of the location of each mission, etc. Also we consider the objective of each satellite such as general purpose satellite, strategic mission and commercial satellite. And this problem can be modelled as a general knapsack problem, which is famous NP-hard problem, if the objective is defined as to maximize the total mission score performed. To solve this kind of problem, heuristic algorithm such as taboo and genetic algorithm are applied and their performance are acceptable in some extent. To propose more efficient algorithm than previous research, we applied a particle swarm optimization algorithm, which is the most promising method in optimization problem recently in this research. Owing to limitation of current study in obtaining real information and several assumptions, we generated 200 satellite missions with required information for each mission. Based on generated information, we compared the results by our approach algorithm with those of CPLEX. This comparison shows that our proposed approach give us almost accurate results as just less than 3% error rate, and computation time is just a little to be applied to real problem. Also this algorithm has enough scalability by innate characteristic of PSO. We also applied it to mission scheduling problem of various class of satellite. The results are quite reasonable enough to conclude that our proposed algorithm may work in satellite mission scheduling problem.

A Study on Sale revitalization Video Phone Market - The Case of Seoul City - (영상전화기(비디오폰) 판매 활성화방안 연구 - 서울시를 중심으로 -)

  • Kim, Dae-youn;Lee, Sang-youn
    • Journal of Distribution Science
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    • v.7 no.1
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    • pp.35-53
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    • 2009
  • Sees the market where home appliance and network equipment, the communication service enterprises are new recently the home network market of the most which has an interest in the home network is being activated the newly-built high-class apartment in the center. The company building leads because not being option of the case last customer of newly-built market and must do a business . marketing. So newly-built market the demand grasp which is individual leads sale activation with difficult and that to creates a benefit there is a limit judges and axis market in the object hereafter demand at even the popular house the function to prepare in being magnified is simple and there is a possibility of saying that a more effort is demanded in supply style video phone market opening up where the price is cheap. Saw with like this reason from, analyzes the concept and a market trend of the video phone, grasps distribution channel forms and A/S handling systems and there is the goal finds the video phone sale revitalization plan which is suitable in all market.

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