• Title/Summary/Keyword: contact centers

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The Effects of Intergenerational Integration Programs on the Children's Attitudes Toward Elderly (세대통합교육이 아동의 노인에 대한 태도에 미치는 영향에 관한 연구)

  • Byun, Myung-Yeon;Kim, Eun-Kyung
    • Journal of Families and Better Life
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    • v.29 no.3
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    • pp.143-155
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    • 2011
  • The purpose of this study was to examine how the relationship with grandparents and intergenerational integration program influences the children's attitudes toward elderly. Data for the study were collected from 132 elementary school students who attended the regional children's centers or social education centers that conduct intergenerational integration programs. The respondents reported positive attitudes toward elderly and perceived elderly as kind, likable, bright, clean and happy. A multiple regression analysis was conducted to identify the variables that affect children's attitudes toward elderly. While frequency of contact with grandparents, perceptions about grandparents, and frequency of intergenerational integration programs had strong effects on the children's attitudes toward elderly, experience of living with grandparents, perceptions about the intergenerational integration programs, and helpfulness of the intergenerational integration programs did not show significant effects on children's attitudes toward elderly.

A Design of an Automotive Wheel Bearing Unit for Long Life (자동차 휠 베어링 유닛의 장수명 설계)

  • Yun, Gi-Chan;Choe, Dong-Hun
    • Transactions of the Korean Society of Mechanical Engineers A
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    • v.24 no.2 s.173
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    • pp.319-328
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    • 2000
  • This paper presents a new design method of the 1 generation wheel bearing unit using a numerical optimization technique in order to increase bearing fatigue life. For calculating the fatigue life, a method of load analysis is studied on the automotive wheel bearing system. The design variables selected are ball size, initial contact angle, number of balls, pitch diameter, pre-load, and distance between ball centers. The method of feasible directions in ADS (Automated Design Synthesis) is utilized to automatically find the optimum design variables. To validate the design method, a computer program is developed and applied to a practical passenger car model. The optimum design results demonstrated the effectiveness of the proposed design method showing that the system life of the optimally designed wheel bearing unit is enhanced in comparison with that of the initial ones within the given available design space.

A Study on the Technical Change and Maternal Touch in Child Care (보육 산업의 발달과 아동의 모성접촉으로부터의 소외)

  • Kim, Sung-Hee
    • Korean Journal of Human Ecology
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    • v.19 no.6
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    • pp.933-943
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    • 2010
  • This study was carried out to investigate the effect of changes in child care technology on mother-child contact by using all sorts of literature such as diaries, documents or statistical data. Child care technologies began to change during the 1960's. Diverse goods and services such as baby dry milk, paper diapers and child care centers have made child care easier and saved a great deal of time. This has also allowed women to participate in labor markets easily despite rearing children. But maternal contact with children have declined due to new goods and services and this trend is especially prevalent in early childhood. It could be supported that the convenience of rearing rather than the needs of children like as attachment to maternity primarily was considered in technological change. From this results it was suggested that we should develop the alternative child care technologies which better reflect children's needs.

Heat Transfer Analysis of the Radiation Shield in Cryogenic Systems (극저온 시스템의 복사쉴드의 열전달 해석)

  • 정은수;박희찬;양형석;장호명
    • Proceedings of the Korea Institute of Applied Superconductivity and Cryogenics Conference
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    • 2002.02a
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    • pp.177-180
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    • 2002
  • A numerical model to obtain the temperature distribution in a radiation shield of cryogenic systems was proposed. Conformal mapping was used to transform the eccentric physical region of the upper plate to the concentric numerical region. The effects of the thickness of the radiation shield, the emissivities of the vacuum chamber and the radiation shield, and the eccentricity between the centers of the upper plate and the contact area with a cryocooler on the maximum temperature difference in a radiation shield were shown.

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A Computationally Efficient Optimal Allocation Algorithms for Large Data

  • Kwon, Il-Hyung;Kim, Ju-Sung
    • Journal of the Korean Data and Information Science Society
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    • v.18 no.2
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    • pp.561-572
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    • 2007
  • In this paper, we describe various efficient optimization algorithms for obtaining an optimal customer allocation in the telephone call center. The main advantages of the proposed algorithms are simple, fast and very attractive for massive dataset. The proposed algorithms also provide comparable performance with the other more sophisticated linear programming methods. The proposed optimal allocation algorithms increase the customer contact, response rate and management product and optimize the performance of call centers. Simulation results are given to demonstrate the effectiveness of our algorithms.

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Heat Transfer Analysis of the Radiation Shield in Cryogenic Systems (극저온 시스템의 복사쉴드의 열전달 해석)

  • 정은수;장호명;박희찬;양형석
    • Progress in Superconductivity and Cryogenics
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    • v.4 no.1
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    • pp.124-128
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    • 2002
  • A numerical model to obtain the temperature distribution in a radiation shield of cryogenic systems was proposed. Conformal mapping was used to transform the eccentric physical region of the upper plate to the concentric numerical region. The effects of the thickness of the radiation shield, the emissivities of the vacuum chamber and the radiation shield, and the eccentricity between the centers of the upper plate and the contact area with a cryocooler on the maximum temperature difference in a radiation shield were shown.

A Survey of Disaster Medical Drill in Korea (국내 재난의료훈련 현황의 고찰)

  • Wang, Soon-joo
    • Journal of the Society of Disaster Information
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    • v.6 no.2
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    • pp.107-117
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    • 2010
  • The disaster preparedness system in Korea has been developed in spite of many obstacles, but there are still many problems especially on actual preparedness including disaster drill and disaster medical system. Disaster drills performed by wide regional emergency medical centers for one years were analyzed based on the disaster drill report and additional compensation of incomplete data by direct contact with the participating institutions. On the disaster medical drills in Korea, it is necessary to emphasize drills on various types of disaster, active participation of medical personnels, drills combined with various types of related institutions, process of disaster medical aspect.

An Exploratory Study on the Factors Affecting the Success and Utilization of Reestablished Knowledge Management Systems in a Customer Center: Case of K Life Insurance (고객센터 지식관리시스템 재구축 성공과 활용에 영향을 미치는 요인에 관한 탐색적 연구: K 보험사 사례를 중심으로)

  • Hong, Byung Sun;Koh, Joon;Cheong, Ki Ju
    • Knowledge Management Research
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    • v.17 no.3
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    • pp.93-116
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    • 2016
  • Knowledge, as a source of firm's competitive edges, has been drawing attention, while numerous enterprises are investing huge amount of assets to foster the right environments for executing knowledge management (KM). As a practical way of such KM, knowledge management systems (KMS) support the creation, diffusion, and utilization of knowledge, which are the tools for practicing such management style. Recently, the customer centers which make the closest contact with the customers are being concerned about the establishment of KMS. Considering the characteristics of real-time problem solving in customer centers during the consultation with the customers, the importance of KMS is paramount to the centers. This study analyzes major factors influencing the success and utilization of the customer center KMS's reestablishment, as an exploratory case study of the reestablishment of KMS in the customer center of K insurance company. First, the characteristic differences between the customer center's KMS and the traditional KMS are discussed, and the triangulation technique is applied to secure objectivity of this case study's findings. Major results of the case study state that, for the success of KMS and improvement of utilization, the followings should be considered preferentially: excellent system quality (accessibility, user convenience, easy searching, speed/menus); high information quality (accuracy, usefulness, timeliness, task-relevance, diversity, degree of specification); appropriate operation strategy and process for the utilization of system (education, training opportunity, appropriate personnel, speed and procedure of approval, compensation/evaluation); and change management via the support from the CEO's level (concern and participation of CEO, will to propel the project, investment, advertisement, etc.). This study provides practical suggestions with respect to factors which should be more carefully dealt with, since still many customer centers have hard time establishing and operating KMS due to lack of previous studies.

A Study on Clinical Manifestations of Pulmonary Tuberculosis and Tuberculosis Contact Investigation in School-Age Children and Adolescents at Two Centers (두 개 대학병원에서 진단된 학동기 소아 및 청소년 폐결핵의 임상 양상과 접촉자 검진의 실태)

  • Bae, Mi-Hye;Song, Bo Kyung;Kim, Kyung-Min;Son, Seung Kook;Park, Su Eun
    • Pediatric Infection and Vaccine
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    • v.21 no.3
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    • pp.191-198
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    • 2014
  • Purpose: The aim of this study was to evaluate the clinical manifestations, contact history, and status of tuberculosis contact investigations in school-age children and adolescents with pulmonary tuberculosis (TB) at two centers. Methods: This study was conducted with 54 patients in the age ranging from 10 to 18 years, who were diagnosed with pulmonary TB at the Pusan National University Hospital and Pusan National University Children's Hospital, January 2008 to December 2012. We retrospectively reviewed the medical records of the patients. Results: The median age of the patients was 16 years old; 11 patients were aged 10 to 14 and 43 patients were aged 15 to 18. Among 54 patients, 19 had history of contact with pulmonary TB, 10 had contact with house members (household), and remaining 9 had contact with classmates (non-household). One out of 10 patients who had household contacts and 6 out of 9 patients who had non-household contacts were evaluated with contact investigation after the exposure to pulmonary TB. Among 7 patients who were evaluated with contact investigation, 3 were diagnosed with active pulmonary TB, 1 had latent tuberculosis infection (LTBI), and 3 had no evidence of TB or LTBI. The median period of diagnosis after the exposure to active pulmonary TB was 2 years in patients with household contacts and 0.23 years in patients with non-household contacts. Conclusion: This study suggested that if the contact investigation conducted properly, it would be helpful for early diagnosis and prevention of pulmonary TB.

A Study on cooperation of Record Center following relocation of Central Administrative Agencies focusing on collective management of space and function in Record Center (세종시 이전 중앙행정기관의 기록관 운영 방안 검토 공간 및 업무의 공동 운영을 중심으로)

  • Nam, Kyeong-ho;Kwon, Yong-Chan
    • The Korean Journal of Archival Studies
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    • no.34
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    • pp.29-56
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    • 2012
  • Since 2011, 148 public institutions (including the central administrative agencies) have been moving to the provinces. First of all, the Prime Minister's Office began to be relocated to Sejong City on 14 Sep, 2012, followed by 6 central administrative agencies and their cooperative agencies are planned to move there. With regard to public institutions' relocation, the issue of record centers' relocation should be also considered. In respect that there is lack of facilities, manpower, and equipment in most record centers, it is doubtable whether the relocation of record centers will end successfully. The purpose of this study is to investigate the current state of record centers and to grasp their issues when they are relocated. The targets are the central administrative agencies which will move in 2012. The data was collected by request of information disclosure and personal contact with record centers. After analyzing collected data, both the issues caused by relocation and the cases of environment improvement were assured. In addition, the improvement of record centers' limitation (ex. The lack of exclusively responsible workers, the shortage of facilities, space and budget etc.) was suggested.