• 제목/요약/키워드: consumers' dissatisfaction

검색결과 153건 처리시간 0.024초

심리적 기제가 충동구매 성향에 미치는 영향과 충동구매 성향에 따른 구매 후 평가의 차이: 의류제품 구매 상황을 중심으로 (Antecedents and Outcomes of Types of Impulsive Buying: Focused on Apparel Products)

  • 공문성;정재은
    • Human Ecology Research
    • /
    • 제52권2호
    • /
    • pp.175-188
    • /
    • 2014
  • This study examined the effects of demographic variables and psychological mechanisms (self-efficacy, need for closure, and fashion innovativeness) on each of the four types of impulsive buying, including suggestion impulsive buying, stimulus impulsive buying, pure impulsive buying, and reminder impulsive buying. In addition, the study analyzed the impact these four types had on evaluations after impulsive buying (i.e., diversion in mood, regret for buying decision and a sense of financial loss, and dissatisfaction of products). Data was collected by a marketing research company from five hundreds consumers in seven different cities of South Korea who experienced impulsive buying in the off-line apparel stores within the past three months. The results of regression analyses indicated that self-efficacy and gender significantly affected suggestion impulsive buying. That is, the higher consumers' self-efficacy, the greater their suggestion impulsive buying was. In addition, women had higher Suggestion Impulsive Buying than men did. However, in case of Stimulus Impulsive Buying, gender was the only significant antecedent. That is, women had higher stimulus impulsive buying than men did. In terms of pure impulsive buying, fashion innovativeness was a significant predictor, and for the reminder impulsive buying level, fashion innovativeness and need for closure were significant predictors. Finally, pure and suggestion impulsive buying were correlated with positive consumer evaluations, while both stimulus and reminder impulsive buyings were correlated with negative consumer evaluations. Implications and future studies were discussed.

신체이미지와 쾌락적 쇼핑성향 및 스키니 진 구매 시 정보원 활용의 관계 연구 (The Relationships between Body Image, Hedonic Shopping Orientation and the Use of Information Sources in Purchasing Skinny Jeans)

  • 양혜인;김한나
    • 패션비즈니스
    • /
    • 제21권2호
    • /
    • pp.16-29
    • /
    • 2017
  • This study examines the effects of body image and the hedonic shopping orientation of female consumers on using fashion information to purchase skinny jeans. For this purpose, an online survey was carried out during the recent year targeting female consumers who had purchased skinny jeans. A total of 464 responses were analyzed in this study. The SPSS 22.0 program was used to perform frequency analysis, factor analysis, reliability analysis, and multiple regression analysis. The results are as follows. First, interest in appearance and apparel had a significant influence on every factor of the hedonic shopping orientation, except for the relational shopping orientation, and interest in body weight had a significant effect on the enjoying, relational, and impulsive shopping orientations. Additionally, body satisfaction, except for the impulsive shopping orientation, had a significant influence on the enjoying, brand, loyalty, and relational shopping orientations; body dissatisfaction affected the brand, loyalty, relational, and impulsive shopping orientations. Second, the enjoying shopping orientation significantly influenced every factor of fashion information, and the brand shopping orientation had a positive effect on mass media information, but a negative effect on street information. Furthermore, the loyalty shopping orientation had a significant influence only on store information, the relational shopping orientation had a significant effect on both mass media and verbal information, and the impulsive shopping orientation did not exert any influence on any factors of fashion information.

주상절리를 활용한 텍스타일 패턴디자인과 타이벡 패션상품 개발 (Development of Tyvek Fashion Product and Textile Pattern Design based on Columnar Joint)

  • 허승연
    • 한국의상디자인학회지
    • /
    • 제25권3호
    • /
    • pp.127-141
    • /
    • 2023
  • The purpose of this study is to develop a textile pattern design using the columnar joints motif and a Tyvek fashion clutch bags using it. As a research method, first, through a literature review, columnar joint and Tyvek are understood, and design cases were considered. Second, through a survey, the purchase perception and design preference of columnar joints cultural products were analyzed. Third, based on the results of the survey on color and print, the pattern design for each type of columnar joint were developed, and the uv-printed Tyvek clutch bag was developed. The results of this study are as follows. First, the reason why the public was not attracted to the purchase of cultural products was dissatisfaction with practicality, price adequacy, and aesthetics. Therefore, it was analyzed that quality, practicality, price, carry-on storage, collection value, and casualness, as well as aesthetic design were important factors for purchasing factors pursued by consumers. Second, consumers preferred small goods the most for cultural products, and they pursued the use of colorful and contrasting colors, modern and geometric patterns, and eco-friendly materials, such as Tyvek. Third, columnar joint can be classified into three cross sections and four arrangements. The design unit of the columnar joint could be expressed as a hexagonal column, and 12 different pattern designs could be developed according to the cross sections and arrangements type. In addition, it was found that it was easy to produce fashion products suitable for the sensibility of modern people by utilizing Tyvek materials.

실내디자인 업무의 클레임 현황과 분쟁사례 분석에 관한 연구 - 실내건축가를 대상으로 한 실무사례를 중심으로 - (A Study on the State of Claims and Disputes in Interior Design Projects - Focusing on Practices and Experiences of Interior Designers -)

  • 이소영;김욱선
    • 한국실내디자인학회논문집
    • /
    • 제27권3호
    • /
    • pp.116-125
    • /
    • 2018
  • With rapid economic development in Korea, interests in interior design have increased gradually. However, interior design markets were poorly evaluated from 2015 Korean Consumer Evaluation. It is necessary to identify what kinds of problems, defects, and consumer claims have arisen during interior design planning and construction procedures. Therefore the purpose of this study is to investigate claims and disputes in interior design project procedures and to find out when defects or claims take place in those procedures in order to reduce claims or defects. Email questionnaires were distributed to KOSID members (professional interior designers) using Google Survey. In addition, a focus group interview was conducted. A total of 54 responses were collected and analyzed using SPSS 19. As a result, in an agreement stage, alteration in materials is the major source of claim. More than a half of respondents addressed time shortage for programming and planning. During the construction stage, approximately 31% respondents experienced client dissatisfaction with materials and finishes. The reason for project completion delay was due to claims during construction. The claims most frequently appealed by clients were related to painting. The satisfaction with project quality is positively related to the quality and contents of design documents including design drawings and specifications. Regulations and communication with clients are important issues to reduce the gaps between interior designers and clients/ consumers.

구매후 의류제품에 대한 감정이 제품만족과 사용에 미치는 영향 (The Effects of Emotions Elicited Clothing Product on Product Satisfaction and Using in Postpurchase Processes)

  • 이영선;김은영
    • 한국생활과학회지
    • /
    • 제6권1호
    • /
    • pp.79-88
    • /
    • 1997
  • The postpurchase process is the phase that consumers evaluate products or services while using them. And then, they may experience satisfaction/dissatisfaction and emotions elicited products or services. The satisfaction and emotions may be important concepts in consumer behavior such as brand attitude, purchase intentions and using. The purpose of this study was to examine the effects of emotions elicited clothing products on product satisfaction and using in postpurchase. The subjects in this study were selected 500 females. The data were collected by using questionnaires, and 431 data were analysed. The results were as follows: The emotions in postpurchase process were consisted of three dimensions; unpleasure, pleasure, security/activity. These three emotions had the causal effects on product satisfaction significantly, and the unpleasure influenced stronger than others on satisfaction. In addition, the emotions were related to using and the ownership of clothing products. The emotions of pleasure and the security/activity influenced on the ownership, and the security/activity and unpleasure influenced on using clothing products. Therefore, the results in this study imply that consumption emotions elicited clothing products would be multidimensional, and the emotional factors would be important indicators for explaining the satisfaction. The positive affects were related to using clothes, which is, the consumer would have fulfilled their hedonic desires by wearing clothes. Also, the positive affects would be the basis for marketing strategies of sales promotions in clothing products.

  • PDF

여성기성복 소비자의 의복만족도에 관한연구 -신장 165cm 이상의 여대생 중심으로- (A Study on Clothing Satisfaction of the Ready to Wear Garment for Women - focused on over 165cm in height-)

  • 이선명
    • 복식
    • /
    • 제35권
    • /
    • pp.167-180
    • /
    • 1997
  • The purpose of this study was to find out some of the problems consumers have with ready to wear garments sizing and clothing satisfaction the following women's garments; sweaters T-shirts blouses jackets pants skirts one-piece jumpers and burberry(coats). For this study questionnaires were administered to female students in community college. Employing a sample of 166 students data were analyzed by Frequencies X2-test t-test ANOVA Factor Analysis and Regression. Major results of this study were summerized as follows: 1) Purchasing clothing subjects considered mainly bust circumference for T-shirts and blouse shoulder width for jackets and jumpers hip circumference for pants and skirts and length for sweaters(knit) one-piece and burberry(coats) as a reference of fitting sites. 2) In relation with dissatisfaction with apparel fit hip circumference of pants including jeans was found as the most unsatisfactory site. Besides subjects were dissatisfied with skirts sweaters one-piece jackets blouses burberry(coats) jumpers T-shirts in order. In relateion with height and body type were most dissatisfied with pants(jeans) 3) Factors related to clothing deprivation of ready-to-wear garment were identified as aethetics elements practical elements economic elements and fittness elements. Fittness elements were most dissatisfied factors with all items of garments except for skirts.

  • PDF

의류제품의 소비자 불만원인에 대한 연구 -사고 의류제품 원인규명 시험의뢰 사례를 중심으로- (A Study on the Causes of Consumer Complaints towards Apparel Products -Based on Laboratory Test Cases-)

  • 한은주;조성교
    • 한국의류학회지
    • /
    • 제37권7호
    • /
    • pp.864-873
    • /
    • 2013
  • This study analyzed the correlation between the sources of the complaints and various factors such as gender, garment type, fabric type, textile material and washing methods for products. This survey utilized a total of 2,609 consumer apparel product complaint cases filed with the Korea Consumer Agency between 1997 and 2009. In regards to consumer liability: it was found that more incidents of failures due to carelessness were reported among men's clothes, knitted garments, cotton clothes, polyester clothes, wool blend clothes, pants, shirts, sportswear, and laundry only clothes. In regards to dry cleaner's liability: women's goods, woven clothes, silk clothes, cotton blend clothes, jackets, shirts and hanbok, and dry clean only clothes indicated problems more frequently. In regards to manufacture's liability: women's clothes, woven clothes, wool clothes, silk clothes, wool blend clothes, polyester blend clothes, formal dress clothes, jackets, hanbok, and dry clean only clothes indicated problems more frequently. This study provides consumers with information necessary to take preventive measures and basic information that can be utilized to improve the quality of production and services by understanding the sources of dissatisfaction, type of clothes found with problems, and the main causes of consumer complaints for garment products according to who is liable.

부산지역 대학생의 프랜차이즈 커피전문점 선택속성에 따른 IPA분석 (IPA Analysis according to the Attributes of the Franchise Coffee Shop Selection of College Students in Busan)

  • 김경희
    • 한국식생활문화학회지
    • /
    • 제28권2호
    • /
    • pp.195-203
    • /
    • 2013
  • The aim of this study was to provide strategic implications for the coffee market in which competition got severer through IPA analysis based on the attributes of selection of a specialized franchise coffee shop. The results of a positive analysis conducted with undergraduates in their twenties were as follows: According to the evaluation of the importance of the attributes of selection of a specialized coffee shop, the most important were 'cleanliness and hygienic facilities inside the shop (6.09)' and 'taste and quality of the menu (coffee) (6.09)'. According to the performance analysis, those showing the highest performance were 'brand image (4.92)' and 'cleanliness and hygienic facilities inside the shop (4.92)'. According to the result of IPA analysis, what customers regarded as being the most important were 'taste and quality of the menu (coffee)', 'kindness of the staff', and 'cleanliness and hygienic facilities inside the shop', and, in fact, they showed great performances as well. However, 'price of the menu (coffee)' was regarded as being important but did not indicate a great performance; therefore, they showed dissatisfaction with it. Although they did not think 'environment around the shop', 'brand image', 'brand recognition' or 'interior size and scale of the shop' were important, the attributes did not appear to show great performances. Therefore, we need constant maintenance strate gies regarding the fact that consumers are considered to be very important for evaluation, and should make efforts to change the price in advance.

슬림핏 청바지 패턴 설계를 위한 20대 남성의 청바지 착용 실태 조사 (A Study on the Jeans Wearing Conditions for Men in Their Twenties to Slim Type Jeans Pattern Making)

  • 김지영;최혜선;김은경
    • 한국의상디자인학회지
    • /
    • 제16권2호
    • /
    • pp.195-209
    • /
    • 2014
  • This study aimed to identify the preferred jeans design and needed improvements through survey research aimed at men aged 20~29. In order to identify the current wearing trends and problems of jeans, the study carried out survey research aimed at men in their twenties who had purchased and worn jeans. As a result of survey research aimed at consumers, it was discovered that fit was deemed most important during the purchase of jeans. As to the question which type of slacks was worn most frequently, the answer was slim type jeans. Regarding body parts that became the selection standard during the purchase of jeans, the answer was thigh and waist. The body parts that showed the lowest assessment result appeared to be thigh circumference, waist measurement, slacks length, and slacks bottom. To a question asking about things to be repaired and to be improved, they replied that there were problems in measurement fit, dissatisfaction with materials, and washing and management.

  • PDF

애완학습곤충 소비자의 행동 모니터링 (Website Monitoring on the Behavior of Consumers for Educational Pet Insects)

  • 김소윤;김성현;최원호;박종빈;박해철;이영보;김남정
    • 한국응용곤충학회지
    • /
    • 제52권4호
    • /
    • pp.335-340
    • /
    • 2013
  • 본 연구에서는 점차 확대되고 있는 애완학습곤충 시장을 올바르게 이해하고 적절한 대응을 하기 위해 실제 소비자들의 이용행태를 모니터링 함으로써 소비자의 욕구를 파악하고자 하였다. 이를 위해 곤충 관련 박물관, 체험관, 곤충농장 등을 방문한 적이 있거나 곤충을 구매한 경험이 있는 소비자가 자신의 블로그에 올린 게시물들을 대상으로 자료를 수집하였으며, 게시물의 사진 및 텍스트를 중심으로 내용분석을 실시하였다. 분석결과 애완학습곤충 시장은 자녀의 교육목적을 위한 초등학교 저학년 이하의 자녀를 동반한 가족형 방문형태인 것으로 나타났다. 방문 목적지는 주로 서울, 경기의 수도권에 집중되어있으며, 자녀의 방학기간을 이용한 방문이 가장 많았다. 사진 분석 결과 체험활동에 대한 높은 관심도를 확인할 수 있었으며, 만족한 내용도 체험거리가 많고 다양하다는 것이었기 때문에 앞으로도 직접 체험할 수 있는 다양한 형태의 수준별 체험 프로그램을 개발하여 제공해야 할 것이다. 또한 불만족한 내용은 곤충에 대한 거부감인 것으로 나타나 곤충에 대한 친근한 이미지를 형성할 수 있도록 다른 동물이나 식물과 연계한 프로그램의 개발 등 노력이 필요할 것이다. 또한 애완학습곤충 시장이 계속 성장하고 발전하기 위해서는 곤충종의 다양화 및 곤충을 활용한 체계화된 체험프로그램의 개발이 필요할 것으로 보인다.